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Working with many business leaders over the years, I’ve seen many well-intended strategies, processes, and nuances built into the operations … Read MoreYour Customer’s Priorities Drive the Customer Experience

The post Your Customer’s Priorities Drive the Customer Experience appeared first on Kristina Evey.

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Episode 51 Shownotes… On this episode, we are joined by Annette Franz. Annette Franz is the founder and CEO of … Read MoreEpisode 51 – CX Expert Annette Franz Shares Her Insights on Journey Mapping and Success with CX

The post Episode 51 – CX Expert Annette Franz Shares Her Insights on Journey Mapping and Success with CX appeared first on Kristina Evey.

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 Episode 50 – The sale is just the beginning My son is entering business college and he is a … Read MoreEpisode 50 – The Real Benefit of CX is AFTER the Sale

The post Episode 50 – The Real Benefit of CX is AFTER the Sale appeared first on Kristina Evey.

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Shownotes… Are You Considering Hiring a Chief Customer Officer or Director of Customer Experience? Ask your leadership team if it … Read MoreEpisode 49 – The Impact of a Chief Customer Officer or Director of Customer Experience

The post Episode 49 – The Impact of a Chief Customer Officer or Director of Customer Experience appeared first on Kristina Evey.

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Should we get rid of Annual Performance Reviews? My answer is Yes. Yes, to the traditional method anyway. Let me … Read MoreShould we get rid of Annual Performance Reviews?

The post Should we get rid of Annual Performance Reviews? appeared first on Kristina Evey.

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Shownotes… This week’s episode shares employee experience insights from Anne Bakstad from Clearworks. Anne is a customer experience expert with … Read MoreEpisode 48 – Anne Bakstad Shares Employee Experience Practices and Insights

The post Episode 48 – Anne Bakstad Shares Employee Experience Practices and Insights appeared first on Kristina Evey.

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Shownotes… Customer Experience is taken to a higher level when based on customer feedback and engagement. Review sites allow customers … Read MoreEpisode 47 – How to Best Respond to Customer Feedback

The post Episode 47 – How to Best Respond to Customer Feedback appeared first on Kristina Evey.

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Customer Experience is based on customer feedback and engagement. With the presence of review sites such as Yelp, TripAdvisor, and … Read MoreTo Respond or Not Respond to Customer Feedback – That is the CX Question

The post To Respond or Not Respond to Customer Feedback – That is the CX Question appeared first on Kristina Evey.

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Shownotes… Transformational Leadership for Customer Experience Success Truly understanding and embracing the CX and EX is essential for long-lasting business … Read MoreEpisode 46 – Transformational Customer Experience Leadership

The post Episode 46 – Transformational Customer Experience Leadership appeared first on Kristina Evey.

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Want to improve your Customer Experience in one easy step? Ask yourself- did you do everything you could for the … Read MoreCustomer Experience Questions to Challenge Yourself Every Day

The post Customer Experience Questions to Challenge Yourself Every Day appeared first on Kristina Evey.

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