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The big brands want us watchmakers to repair their watches, but they make getting the necessary spare parts maddeningly difficult, prohibitively expensive, or completely impossible.
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JULY SPOTLIGHT: STEPHEN DICKINS' biggest health concern is his eyes. 
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A snapshot of the industry events that made news headlines in the July 2009 issue of Jeweller.
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THE WEARER's jewellery is displayed on raw, cut marble blocks.
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Writing for the web is all about using accessible language. GRAHAM JONES warns retailers not to get bogged down in business speak when creating their digital content, even if they think it sounds impressive to readers.
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It’s not enough for a business to offer customer service – it should be customer-centric from the top down. BARRY URQUHART explores how corporate culture must evolve to put customer-service skills first.
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Scaling up a business can take its toll on one’s wellbeing. In part one of this two-part series, DOUG FLEENER details how to change mindset and management practices to beat stress and improve outcomes.
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Sales managers often fall into one of two roles: marshmallow or meanie pants. GRETCHEN GORDON reveals how to avoid this trap by never losing sight of the main goal – getting the absolute best out of employees.
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Every business knows the power of appearing on the first page of Google search results. LAURA DAWSON explores which method is best for improving page rank and converting sales.
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Hundreds of millions of years ago, the Earth was very different. Little did the creatures of our planet know, they would not only be a stepping-stone in the evolution of life, but also provide the humans of the future with fabulous jewellery gems in the form of ammolite.

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