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The GNC family wishes you a very happy 47th UAE National Day.

Our clinic remains open and we are at your service as usual during the holidays.

Your GNC Team

The post Happy National Day 2018 appeared first on German Neuroscience Center Dubai.

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Experts reveal common forms of abuse in UAE and what action can be taken by victims

Dubai: Sexual harassment at the workplace is not uncommon in the UAE, but it is rarely reported, according to psychologists and legal experts.

The revelation comes in the wake of fresh allegations being made globally as part of the #MeToo campaign against sexual harassment. […] How sexual harassment can affect a victim

Sexual harassment breaks down a person’s sense of safety and security, especially if it happens in an environment or relationship considered “safe”.

He said victims will show some fight-or-flight behaviours, which may involve avoidance or startle reactions. “It may also lead to freeze-reactions and panic attacks. Helplessness, sadness and guilt/shame about what happened, anger towards the perpetrator and self, and anxiety about the future characterise post-traumatic reactions.”

Dr Sarloos said people also fear the occupational and social consequences of the trauma and isolate themselves. Sleeping problems and nightmares may lead to people feeling exhausted during the day. Relationships with others may also change.

“The longer people suppress or shy away from addressing the trauma, the more likely it is to affect overall functioning, which may lead to other psychological problems such as depression or burnout, or occupational/social problems such as making mistakes or losing one’s job. In some cases, it could also lead to cardiovascular problems.”

What help can one expect from a psychologist?

Dr Sarloos said psychologists provide various forms of psychotherapy, depending on the victim’s individual characteristics, needs, state of trauma and preferences. “Psychotherapy focuses on breaking avoidance and addressing the trauma, installing rational and functional interpretations to the trauma in order for the brain to re-process the event, but with a more adaptive perspective.”

He said cognitive behaviour therapy is the most effective as it focuses on changing the thoughts underlying the traumatic experience. “Eye-Movement Desensitisation Reprocessing is another form of therapy, in which the brain is stimulated in such a way that emotions can be reprocessed in a more functional memory that can be stored long-term.”

Psychiatrists also prescribe anti-depressants or anti-anxiolytics if necessary, he added.

The original full article was published in Gulf News

The post Workplace Harassment In The UAE – Dr. Fabian Explains The Psychology Behind It – Gulf News appeared first on German Neuroscience Center Dubai.

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To mark World Mental Health Day, Dubai’s German Neuroscience Center is offering complimentary phone sessions for people who need advice and support. As the theme of this year’s global event is “young people and mental health in a changing world,” both adults and kids are welcome. They’ll be directed to a range of psychologists and will receive support where appropriate.

Call 04 4298 578 from 5pm-8pm. Sessions will last a maximum of 20 minutes. Contact mail@gnc-dubai.com with any queries.

The post World Mental Health Day: Dubai’s German Neuroscience Center is offering complimentary phone sessions appeared first on German Neuroscience Center Dubai.

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We are proud to release the June 2018 PSS (Patient Satisfaction Survey). 99% of patients would recommend our clinic. Wow, that’s Great! Response rate is 67% this month, which is good but we still have to motivate you better to fill out the survey…;)

RESULTS

We are very proud that the results are so overwhelmingly positive. Like this you show us that we do a good job. But it doesn’t keep us from trying to improve further. We are currently working on processes we identified as mistakes from our side and we are still working on increasing the response rate. The response rate is extremely high, however not 100%. Therefore the results might be biased, rather positively than negatively.

BIG THANK YOU

At this point we would like to thank everyone who filled out the survey. We know that satisfaction surveys are handed out everywhere, they can be time consuming and sometimes they are annoying. Therefore we reduced our survey to the essentials. Only 4 questions, so it takes appr. 10 sec to fill it out. We hand it out after every visit, because every visit can be different. Only surveys with a high response rate are reliable. A response rate over 60% is way over the usual response rates.

WHY DO WE DO IT?

Like for any other company feedback is very important to us. But there is a difference: Patients are not customers. Patients visiting a doctor have a medical need to do so. Patients don’t really ‘want’ to visit a doctor. This is a completely different situation compared to a regular customer who, lets say, ‘wants’ to shop shoes in the mall.

Sometimes patients suffer from very serious or even deadly diseases. They have to face difficult life situations. Under this circumstances we understand that patients have higher expectations even regarding ‘small’ processes than usual customers. Therefore we ask you for your feedback to identify mistakes we do and work on them.

DO WE MAKE MISTAKES?

Yes, most probably every single day. Since everyone working in a medical clinic – from the doctor, over the nurse and the management to the receptionist – is a human being, human errors are happening. We know that we do mistakes, we are sorry and we are working hard to eliminate them. However, there might be mistakes we are not aware of. In these cases we need the survey and your help to figure out what we are missing. Thanks again for your help.

KIND OF FEEDBACK

The usual feedback rules apply. Feedback should help the other one to improve. Insulting, racist or bullying feedback is useless. Only real, constructive and honest feedback helps. Fake ratings, fake patient names and entries written by competitors on social media are of no value.

Therefore we rely only on the feedback of our survey in the clinic or direct feedback from existing patients via email or phone. Only like this it is guaranteed that the feedback comes from a real patient who really visited the clinic.

Negative but reasonable feedback might be challenging but it belongs to the nature of every business and it is a chance to grow.

The post Patient Satisfaction Survey – Jul 18 appeared first on German Neuroscience Center Dubai.

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We are proud to release the May 2018 PSS (Patient Satisfaction Survey). 99.24% of patients would recommend our clinic. Wow, that’s Great! Response rate is 63% this month, which is good but we still have to motivate you better to fill out the survey…;)

RESULTS

We are very proud that the results are so overwhelmingly positive. Like this you show us that we do a good job. But it doesn’t keep us from trying to improve further. We are currently working on processes we identified as mistakes from our side and we are still working on increasing the response rate. The response rate is extremely high, however not 100%. Therefore the results might be biased, rather positively than negatively.

BIG THANK YOU

At this point we would like to thank everyone who filled out the survey. We know that satisfaction surveys are handed out everywhere, they can be time consuming and sometimes they are annoying. Therefore we reduced our survey to the essentials. Only surveys with a high response rate are reliable. 85% is way over the usual response rates.

WHY DO WE DO IT?

Like for any other company feedback is very important to us. But there is a difference: Patients are not customers. Patients visiting a doctor have a medical need to do so. Patients don’t really ‘want’ to visit a doctor. This is a completely different situation compared to a regular customer who, lets say, ‘wants’ to shop shoes in the mall.

Sometimes patients suffer from very serious or even deadly diseases. They have to face difficult life situations. Under this circumstances we understand that patients have higher expectations even regarding ‘small’ processes than usual customers. Therefore we ask you for your feedback to identify mistakes we do and work on them.

DO WE MAKE MISTAKES?

Yes, most probably every single day. Since everyone working in a medical clinic – from the doctor, over the nurse and the management to the receptionist – is a human being, human errors are happening. We know that we do mistakes, we are sorry and we are working hard to eliminate them. However, there might be mistakes we are not aware of. In these cases we need the survey and your help to figure out what we are missing. Thanks again for your help.

KIND OF FEEDBACK

The usual feedback rules apply. Feedback should help the other one to improve. Insulting, racist or bullying feedback is useless. Only real, constructive and honest feedback helps. Fake ratings, fake patient names and entries written by competitors on social media are of no value.

Therefore we rely only on the feedback of our survey in the clinic or direct feedback from existing patients via email or phone. Only like this it is guaranteed that the feedback comes from a real patient who really visited the clinic.

Negative but reasonable feedback might be challenging but it belongs to the nature of every business and it is a chance to grow.

The post Patient Satisfaction Survey – May 18 appeared first on German Neuroscience Center Dubai.

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