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We are proud to release the Feb 2019 PSS (Patient Satisfaction Survey). 100% of patients would recommend our clinic. Wow, that’s Amazing! Response rate is 47% this month, which is good but we still have to motivate you better to fill out the survey…;)

RESULTS

We are very proud that the results are so overwhelmingly positive. Like this you show us that we do a good job. But it doesn’t keep us from trying to improve further. We are currently working on processes we identified as mistakes from our side and we are still working on increasing the response rate. The response rate is extremely high, however not 100%. Therefore the results might be biased, rather positively than negatively.

BIG THANK YOU

At this point we would like to thank everyone who filled out the survey. We know that satisfaction surveys are handed out everywhere, they can be time consuming and sometimes they are annoying. Therefore we reduced our survey to the essentials. Only 4 questions, so it takes appr. 10 sec to fill it out. We hand it out after every visit, because every visit can be different. Only surveys with a high response rate are reliable. A response rate over 60% is way over the usual response rates.

WHY DO WE DO IT?

Like for any other company feedback is very important to us. But there is a difference: Patients are not customers. Patients visiting a doctor have a medical need to do so. Patients don’t really ‘want’ to visit a doctor. This is a completely different situation compared to a regular customer who, lets say, ‘wants’ to shop shoes in the mall.

Sometimes patients suffer from very serious or even deadly diseases. They have to face difficult life situations. Under this circumstances we understand that patients have higher expectations even regarding ‘small’ processes than usual customers. Therefore we ask you for your feedback to identify mistakes we do and work on them.

DO WE MAKE MISTAKES?

Yes, most probably every single day. Since everyone working in a medical clinic – from the doctor, over the nurse and the management to the receptionist – is a human being, human errors are happening. We know that we do mistakes, we are sorry and we are working hard to eliminate them. However, there might be mistakes we are not aware of. In these cases we need the survey and your help to figure out what we are missing. Thanks again for your help.

KIND OF FEEDBACK

The usual feedback rules apply. Feedback should help the other one to improve. Insulting, racist or bullying feedback is useless. Only real, constructive and honest feedback helps. Fake ratings, fake patient names and entries written by competitors on social media are of no value.

Therefore we rely only on the feedback of our survey in the clinic or direct feedback from existing patients via email or phone. Only like this it is guaranteed that the feedback comes from a real patient who really visited the clinic.

Negative but reasonable feedback might be challenging but it belongs to the nature of every business and it is a chance to grow.

The post Patient Satisfaction Survey – Feb 19 appeared first on German Neuroscience Center Dubai.

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“It’s all in your head.” , “You’re just sad.”, “Cheer up!”, “You have so much to be grateful for.” People suffering from depression hear such comments regularly. Whether from well-intentioned family and friends or from acquaintances, the general consensus is that depression will disappear if the person in question just tries a little harder to appreciate their life, be more optimistic, and perhaps spend more time doing the things they love. […]

But they’re wrong. Below are a few myths about depression that we’ve debunked, with the help of professionals. […] Myth #1: You can think yourself out of depression.

Dr. Harry Horgan, Psychologist at the German Neuroscience Center (GNC) in Dubai, agrees; “The neurobiology of depression is still not well understood. Hence, it can be difficult to identify and challenge or change a negative thinking process.” Bottom line: You can’t think yourself out of depression. […] Myth #2: Depression is caused by something.

While certain traumatic experiences in life can trigger depression, there is no real reason or justification for it. It just is. “It can happen ‘out of the blue’, as they say, because some people are biologically vulnerable to depression. It could be genetic, or it could be due to a physical condition like hypothyroidism. […] Myth #3: Depression is a female problem.

This common belief is not only inaccurate, but it’s also a dangerous way of thinking because it dissuades males with depression from coming forward and seeking help. “Of the people that report experiencing depression, approximately 60 percent are women and 40 percent are men. So, while there may be a difference between the sexes, this discrepancy is partly due to the difference in help-seeking behavior, as men are often less likely to seek support for a range of health conditions,” says Dr. Horgan.[…] Myth #4: Being sad is the same as being depressed.

Because pervasive sadness is one of the main symptoms of depression, people often can’t tell the difference between the two. “While persistent sadness is often part of the experience of depression, it’s not only the case. Depression is not an increase of sadness, but rather a flat-lining of all emotions,” Dr. Horgan says.

Myth #5: Being grateful makes you less depressed.

While studies have proven that practicing gratitude greatly impacts our mental, physical, and psychological wellbeing, telling a depressed individual to be more grateful is, in fact, unhelpful. Firstly, it assumes that people with depression are in control of their feelings – they are not. Secondly, it increases their feelings of guilt, which ultimately discourages them from seeking help. Thirdly, it perpetuates the stigma of depression and misconstrues the real causes behind it. Simply put, telling a depressed person that they should be more grateful shows a serious lack of understanding about this mental health illness and is dismissive of the struggles someone with depression goes through on a daily basis. […]

The full original article was published in Goodness

The post 5 Myths About Depression Debunked – Dubai Psychologist Dr. Harry Horgan feat. In Goodness Magazine appeared first on German Neuroscience Center Dubai.

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Yelling on the road, driving like a maniac, throwing things during an argument. Blurting out unpleasant thoughts without a filter. It’s like a nail scratching the length of your food pipe or a hammer chipping away at the side of your brain. Rage, at its most basic, is a lash of emotion that can stun you – and those around you – with an intensity not unlike fire. And like flames, it can hurt your relationships and your peace of mind. Anger, a human feeling that helps you understand your own displeasure at something, is normal – but if you find yourself suffering frequent bouts of upset and agitation, you may have an issue that needs management.

We asked the experts in UAE what makes people so angry, and what can one do when faced with the negative emotion.

What is anger?

Dr Fabian Saarloos, Clinical and Health Psychologist at German Neuroscience Center, says that anger is an instinctive emotion. “Emotion,” he explains, “[comes from the Latin [word] referring to a drive regulated by the brain that sets the body in to motion to perform a certain response that ensues survival. Evolutionary, anger arises in situations in which our boundaries are transgressed, and the brain is preparing the body to become active in protecting/defending or reasserting the boundaries.”

Are some people just born angry?

“Since the brain’s development is coded by our genes, yes, one’s genetics can predispose one to be more prone (neurologically) to emotions in general,” says Dr Saarloos.

“However, since the expression of certain genes over others is determined by environmental factors, and the development of the brain heavily depends on the primary caregiver’s (mother/father) interaction with the child, the regulation of emotions develops more as a function of safe/secure attachment and parenting,” he adds.

What about expressing that rage?

The expression of anger, however, is a different story: you can teach someone to calmly address a situation or be a volatile reaction to the issue.

“Our behaviour constitutes a learnt response,” says Dr Saarloos.

In the beginning, [we have] undifferentiated and primitive (crying/shouting, showing teeth, physical activity and fighting), the older and more socialised the individual becomes (in which cognitive and linguistic development are very important), the individual will learn more socioculturally acceptable forms of expressing anger, such as sarcasm, or venting the tension in other expressive ways (e.g. sports, arts, creativity, etc), or [dealing with it through] diplomacy and making concessions. […]

The full original article was published in Gulf News

The post Gulf News: Anger management in the UAE: What you need to know appeared first on German Neuroscience Center Dubai.

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According to the Migraine Research Foundation, migraine is a particularly prevalent neurological disease, affecting a total of one billion men, women and children worldwide. It is recognised as the seventh highest cause of disability and the most disabling neurological condition.

We start the conversation on what’s the difference between a regular headache and a migraine with Dr Carl Ramberg, a neurologist at the German Neurological Centre. He has more than 20 years of professional experience in treating all kinds of neurological diseases and holds four board certifications including Sweden, Norway, Ireland and Dubai.

The post Understanding Migraine with Dubai Neurologist Dr Carl Ramberg – The Conversation on DubaiEye Radio appeared first on German Neuroscience Center Dubai.

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70% of children and young people who experience a mental health problem have not had appropriate interventions at a sufficiently early age. So, what are the signs we should be looking for in our kids? Do you feel there is a stigma attached to acknowledging our children have issues with mental health?

It’s Children’s Mental Health Week coming up in the UK on 4-10 February. German Neuroscience Center’s psychologist Dr Harry Horgan joins Helen in the studio.

The post Children’s Mental Health in Dubai – dubaieye103.8 Radio Show appeared first on German Neuroscience Center Dubai.

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Dr Carl Ramberg, neurologist, German Neuroscience Center, Dubai, offers advice on the debate between sitting and standing work culture. […]

How much is too much standing? That is Individual, he says. “Young, fit guard soldiers may stand for a long time, but even they need to take regular short walks. Older unfit people with diseases may not be able to stand so long. Prolonged standing should be undertaken with caution.

Here are some takeaways from the expert:

Standing and working: Benefits

• Reduces risk of weight gain and obesity.

• Lowers risk of heart disease and cancer (Prolonged sitting is considered to be one of the largest cancer risk factors (mostly colon and breast cancer). Helps lower risk of type 2 diabetes and other metabolic diseases.

• Lowers long-term mortality risk and risk of early death.

• Help ease or reduce chronic back pain, increase energy levels and improve mood.

• Standing while working boosts productivity.

Drawbacks

• More tiring, especially for unfit people.

• Increased risk of varicose veins.

• More strain on the circulatory system and on the legs and feet.

• May need to raise the computer screen height to avoid leaning forward.

• May give greater wrist extension, increasing the risk of carpal tunnel syndrome.

Read the full original article on Gulf News

The post Standing vs Sitting at Work – Dubai Neurologist, Dr. Carl – Gulf News Interview appeared first on German Neuroscience Center Dubai.

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We are proud to release the Oct 2018 PSS (Patient Satisfaction Survey). 100% of patients would recommend our clinic. Wow, that’s Great! Response rate is 47% this month, which is good but we still have to motivate you better to fill out the survey…;)

RESULTS

We are very proud that the results are so overwhelmingly positive. Like this you show us that we do a good job. But it doesn’t keep us from trying to improve further. We are currently working on processes we identified as mistakes from our side and we are still working on increasing the response rate. The response rate is extremely high, however not 100%. Therefore the results might be biased, rather positively than negatively.

BIG THANK YOU

At this point we would like to thank everyone who filled out the survey. We know that satisfaction surveys are handed out everywhere, they can be time consuming and sometimes they are annoying. Therefore we reduced our survey to the essentials. Only 4 questions, so it takes appr. 10 sec to fill it out. We hand it out after every visit, because every visit can be different. Only surveys with a high response rate are reliable. A response rate over 60% is way over the usual response rates.

WHY DO WE DO IT?

Like for any other company feedback is very important to us. But there is a difference: Patients are not customers. Patients visiting a doctor have a medical need to do so. Patients don’t really ‘want’ to visit a doctor. This is a completely different situation compared to a regular customer who, lets say, ‘wants’ to shop shoes in the mall.

Sometimes patients suffer from very serious or even deadly diseases. They have to face difficult life situations. Under this circumstances we understand that patients have higher expectations even regarding ‘small’ processes than usual customers. Therefore we ask you for your feedback to identify mistakes we do and work on them.

DO WE MAKE MISTAKES?

Yes, most probably every single day. Since everyone working in a medical clinic – from the doctor, over the nurse and the management to the receptionist – is a human being, human errors are happening. We know that we do mistakes, we are sorry and we are working hard to eliminate them. However, there might be mistakes we are not aware of. In these cases we need the survey and your help to figure out what we are missing. Thanks again for your help.

KIND OF FEEDBACK

The usual feedback rules apply. Feedback should help the other one to improve. Insulting, racist or bullying feedback is useless. Only real, constructive and honest feedback helps. Fake ratings, fake patient names and entries written by competitors on social media are of no value.

Therefore we rely only on the feedback of our survey in the clinic or direct feedback from existing patients via email or phone. Only like this it is guaranteed that the feedback comes from a real patient who really visited the clinic.

Negative but reasonable feedback might be challenging but it belongs to the nature of every business and it is a chance to grow.

The post Patient Satisfaction Survey – Oct 18 appeared first on German Neuroscience Center Dubai.

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We are proud to release the Dec 2018 PSS (Patient Satisfaction Survey). 98% of patients would recommend our clinic. Wow, that’s Great! Response rate is 59% this month, which is good but we still have to motivate you better to fill out the survey…;)

RESULTS

We are very proud that the results are so overwhelmingly positive. Like this you show us that we do a good job. But it doesn’t keep us from trying to improve further. We are currently working on processes we identified as mistakes from our side and we are still working on increasing the response rate. The response rate is extremely high, however not 100%. Therefore the results might be biased, rather positively than negatively.

BIG THANK YOU

At this point we would like to thank everyone who filled out the survey. We know that satisfaction surveys are handed out everywhere, they can be time consuming and sometimes they are annoying. Therefore we reduced our survey to the essentials. Only 4 questions, so it takes appr. 10 sec to fill it out. We hand it out after every visit, because every visit can be different. Only surveys with a high response rate are reliable. A response rate over 60% is way over the usual response rates.

WHY DO WE DO IT?

Like for any other company feedback is very important to us. But there is a difference: Patients are not customers. Patients visiting a doctor have a medical need to do so. Patients don’t really ‘want’ to visit a doctor. This is a completely different situation compared to a regular customer who, lets say, ‘wants’ to shop shoes in the mall.

Sometimes patients suffer from very serious or even deadly diseases. They have to face difficult life situations. Under this circumstances we understand that patients have higher expectations even regarding ‘small’ processes than usual customers. Therefore we ask you for your feedback to identify mistakes we do and work on them.

DO WE MAKE MISTAKES?

Yes, most probably every single day. Since everyone working in a medical clinic – from the doctor, over the nurse and the management to the receptionist – is a human being, human errors are happening. We know that we do mistakes, we are sorry and we are working hard to eliminate them. However, there might be mistakes we are not aware of. In these cases we need the survey and your help to figure out what we are missing. Thanks again for your help.

KIND OF FEEDBACK

The usual feedback rules apply. Feedback should help the other one to improve. Insulting, racist or bullying feedback is useless. Only real, constructive and honest feedback helps. Fake ratings, fake patient names and entries written by competitors on social media are of no value.

Therefore we rely only on the feedback of our survey in the clinic or direct feedback from existing patients via email or phone. Only like this it is guaranteed that the feedback comes from a real patient who really visited the clinic.

Negative but reasonable feedback might be challenging but it belongs to the nature of every business and it is a chance to grow.

The post Patient Satisfaction Survey – Dec 18 appeared first on German Neuroscience Center Dubai.

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We are proud to release the Nov 2018 PSS (Patient Satisfaction Survey). 99% of patients would recommend our clinic. Wow, that’s Great! Response rate is 74% this month, which is good but we still have to motivate you better to fill out the survey…;)

RESULTS

We are very proud that the results are so overwhelmingly positive. Like this you show us that we do a good job. But it doesn’t keep us from trying to improve further. We are currently working on processes we identified as mistakes from our side and we are still working on increasing the response rate. The response rate is extremely high, however not 100%. Therefore the results might be biased, rather positively than negatively.

BIG THANK YOU

At this point we would like to thank everyone who filled out the survey. We know that satisfaction surveys are handed out everywhere, they can be time consuming and sometimes they are annoying. Therefore we reduced our survey to the essentials. Only 4 questions, so it takes appr. 10 sec to fill it out. We hand it out after every visit, because every visit can be different. Only surveys with a high response rate are reliable. A response rate over 60% is way over the usual response rates.

WHY DO WE DO IT?

Like for any other company feedback is very important to us. But there is a difference: Patients are not customers. Patients visiting a doctor have a medical need to do so. Patients don’t really ‘want’ to visit a doctor. This is a completely different situation compared to a regular customer who, lets say, ‘wants’ to shop shoes in the mall.

Sometimes patients suffer from very serious or even deadly diseases. They have to face difficult life situations. Under this circumstances we understand that patients have higher expectations even regarding ‘small’ processes than usual customers. Therefore we ask you for your feedback to identify mistakes we do and work on them.

DO WE MAKE MISTAKES?

Yes, most probably every single day. Since everyone working in a medical clinic – from the doctor, over the nurse and the management to the receptionist – is a human being, human errors are happening. We know that we do mistakes, we are sorry and we are working hard to eliminate them. However, there might be mistakes we are not aware of. In these cases we need the survey and your help to figure out what we are missing. Thanks again for your help.

KIND OF FEEDBACK

The usual feedback rules apply. Feedback should help the other one to improve. Insulting, racist or bullying feedback is useless. Only real, constructive and honest feedback helps. Fake ratings, fake patient names and entries written by competitors on social media are of no value.

Therefore we rely only on the feedback of our survey in the clinic or direct feedback from existing patients via email or phone. Only like this it is guaranteed that the feedback comes from a real patient who really visited the clinic.

Negative but reasonable feedback might be challenging but it belongs to the nature of every business and it is a chance to grow.

The post Patient Satisfaction Survey – Nov 18 appeared first on German Neuroscience Center Dubai.

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We are proud to release the Sep 2018 PSS (Patient Satisfaction Survey). 98% of patients would recommend our clinic. Wow, that’s Great! Response rate is 57% this month, which is good but we still have to motivate you better to fill out the survey…;)

RESULTS

We are very proud that the results are so overwhelmingly positive. Like this you show us that we do a good job. But it doesn’t keep us from trying to improve further. We are currently working on processes we identified as mistakes from our side and we are still working on increasing the response rate. The response rate is extremely high, however not 100%. Therefore the results might be biased, rather positively than negatively.

BIG THANK YOU

At this point we would like to thank everyone who filled out the survey. We know that satisfaction surveys are handed out everywhere, they can be time consuming and sometimes they are annoying. Therefore we reduced our survey to the essentials. Only 4 questions, so it takes appr. 10 sec to fill it out. We hand it out after every visit, because every visit can be different. Only surveys with a high response rate are reliable. A response rate over 60% is way over the usual response rates.

WHY DO WE DO IT?

Like for any other company feedback is very important to us. But there is a difference: Patients are not customers. Patients visiting a doctor have a medical need to do so. Patients don’t really ‘want’ to visit a doctor. This is a completely different situation compared to a regular customer who, lets say, ‘wants’ to shop shoes in the mall.

Sometimes patients suffer from very serious or even deadly diseases. They have to face difficult life situations. Under this circumstances we understand that patients have higher expectations even regarding ‘small’ processes than usual customers. Therefore we ask you for your feedback to identify mistakes we do and work on them.

DO WE MAKE MISTAKES?

Yes, most probably every single day. Since everyone working in a medical clinic – from the doctor, over the nurse and the management to the receptionist – is a human being, human errors are happening. We know that we do mistakes, we are sorry and we are working hard to eliminate them. However, there might be mistakes we are not aware of. In these cases we need the survey and your help to figure out what we are missing. Thanks again for your help.

KIND OF FEEDBACK

The usual feedback rules apply. Feedback should help the other one to improve. Insulting, racist or bullying feedback is useless. Only real, constructive and honest feedback helps. Fake ratings, fake patient names and entries written by competitors on social media are of no value.

Therefore we rely only on the feedback of our survey in the clinic or direct feedback from existing patients via email or phone. Only like this it is guaranteed that the feedback comes from a real patient who really visited the clinic.

Negative but reasonable feedback might be challenging but it belongs to the nature of every business and it is a chance to grow.

The post Patient Satisfaction Survey – Sep 18 appeared first on German Neuroscience Center Dubai.

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