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Behind the sliding glass window of a typical fast-food drive-thru is a chaotic place. Employees sitting there have to process orders, hand off food and listen to all manner of customers through background noise, music and passing traffic. Valyant AI says it has largely solved the order-taking task with a new digital employee named Holly.
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“Nobody here has ever said, Hey, let me tell you about this perfectly adequate experience I just had,” said Jay Baer, a speaker at the Carstar annual convention in Chicago last week. Rather, owners should try to generate a “talk trigger.”
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Decisions, decisions. That’s the conundrum when visiting Wetzel's Pretzels Twisted Kitchen at its headquarters in Pasadena, California, and choosing among the concoctions the food stylist and marketing team are whipping up on a visit this week.
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Fransmart founder and CEO Dan Rowe chases big dreams further than most in the restaurant industry, and he's loving Ike's Love and Sandwiches.
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There’s a running conversation about delivery’s impact on restaurant margins, and now investment advisor Hedgeye Risk Management has crunched the numbers in a range of scenarios, including how much delivery impacts the total volume, as well as incrementality and various commission rates.
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Trilantic North America announced this week the sale of its majority stake in Home Franchise Concepts to JM Family Enterprises, a $16 billion Florida-based automotive company that’s one of the largest independent distributors of Toyota vehicles.
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The founders of Deka Lash are doubling down in the franchise business, creating a new parent company—Look Good Brands—and making their first acquisition, adding the five-unit Legends Boxing.
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Americans Disability Act web guidelines aren't just a matter of compliance, keeping websites usable by everyone is just smart business.
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Last Friday Sonu Chandi, president of Chandi Hospitality, and his brother opened their 4,500-square-foot Mountain Mike’s Pizza restaurant on Cleveland Avenue in Santa Rosa, California. In October 2017, their store was one of 55 businesses destroyed in the Tubbs Fire.
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Twice a month I’m plucking the key details from dozens of multi-unit franchise development agreements to give you everything you need to know to stay informed and, of course, keep an eye on what the competition is doing. That's the Franchise Times Deal Tracker.

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