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How do personalized communications enhance the student lifecycle? 2018-11-15 233 Do personalized communications really make a difference in enrollment, retention, and advancement? According to a recent survey of students, alumni, and administrators, the answer is an unequivocal “yes.” In fact, 87% of stu
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How institutions can take their Day of Giving to the next level 2018-11-09 21474836523 We are heading fast into the holiday season, and with the well-known shopping days of Black Friday and Cyber Monday right around the corner, let’s not look past the post-Thanksgiving event that holds more meaning and pur
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The role of the modern campus CIO 2018-11-08 21474836523 Christopher Markham, associate vice president and chief information officer (CIO) at SUNY Empire State College, is currently leading the largest digital and business process transformation his institution has ever seen , which includ
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Technology + change management + communication = transformation 2018-10-03 21474836523 A CIO on how his institution handles a massive digital transformation SUNY Empire State College is currently engaged in an astounding amount of technology implementations—ERP, CRM software, document management, degree
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Universal UX: How empathetic design helps all users 2018-09-20 21474836523 Accessibility is a hot topic in UX . Many people associate the term with physical disability accommodations, and that’s certainly an essential element. But as the name suggests, it’s meant to
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Machine learning can change the way institutions operate 2018-08-28 21474836577 There is a lot of buzz about the benefits as well as the risks of artificial intelligence (AI) and machine learni
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Analytics: Making sense of the jargon 2018-08-14 21474836523 Confused about the difference between a data lake and a data warehouse? Here’s a useful primer on a few common terms. In the world of higher education technology, analytics is all the rage—and justifiably so. In the past, higher ed decision ma
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How to build a successful data management process at your institution 2018-08-01 21474836523 A conversation with John McGee, Vice President of Operations, Life University John McGee doesn’t consider himself an IT guy. He possesses a technical background, to be sure, but after consulting with more than
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How to build support for guided pathways 2018-07-17 21474836523 Expert advice on managing change and getting your campus on board Implementing a guided pathways model is an ambitious undertaking that requires the right preparation, the right tools, and the right representatives from across technical, ad
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Capturing Value from Technology 2018-07-12 21474836584 During my career, I have had the opportunity to work with not only CIOs and technology professionals, but CEOs, CFOs, provosts, and other higher education leaders. When they asked about technology, it was important to remind them that “it’s not just ab
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