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One of the key success factors in the modern environment is the capability to meet the needs of customers. Unfortunately, up to 54% of US ..read more
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If there is only one thing modern businesses should pay attention to, it would certainly be customer experience. Consumers are spoiled and ..read more
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Different genres of music have varying effects on mood, and this can be powerful in shaping the customer’s experience. Music can be used ..read more
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In today’s fast-paced world, customers tend to have a short attention span. Time has become a limited resource, and most people do not ..read more
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“As we look ahead into the next century, leaders will be those who empower others”. —Bill Gates A company’s success lies in ..read more
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Are you seeking a job in the customer service sector? Customer service is a competitive industry, and if you want to land one of the best ..read more
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Customer service is as vital as it ever been these days if not more, since so much commerce is being done remotely, meaning that the ..read more
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Customer service is becoming ever more dynamic than it has ever been. And its future seems to be dipped in technological sophistication. If ..read more
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Have you ever been upset about an interaction you’ve had with a company? It probably happens with more frequency than many of us would ..read more
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Customer service has become a vital component of so many businesses these days. Where in the past it was simply a question of dealing with ..read more

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