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Earlier this year, Forrester released its report, The US Customer Experience Index, 2019. Forrester Chief Research Officer Carrie Johnson ..read more
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In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I discuss ..read more
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I’m excited to be back with new episodes of the Chief Customer Officer Human Duct Tape Show. In today’s episode, I have an engaging ..read more
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In this week’s Daily Dose video, I share a short video inspired by the lessons of my most recent book, Would You Do That To Your Mother ..read more
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Imagine a baby boomer, a Gen X’er, a Millennial, and a Gen Z’er walk into a bar. Sounds like the start of a joke, right? But think ..read more
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In this week’s Daily Dose video, I share a short video inspired by the lessons of my most recent book, Would You Do That To Your Mother ..read more
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As a CX practitioner, I continue to see how technology ushers in disruptions across retail and other B2C service industries, but I want ..read more
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In this week’s Daily Dose video, I share a short video inspired by the lessons of my most recent book, Would You Do That To Your Mother ..read more
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Have you just become a C-Suite leader for your B2B organization’s customer experience? Or maybe you’re looking to elevate and become a ..read more
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In this week’s Daily Dose video, I share a short video inspired by the lessons of my most recent book, Would You Do That To Your Mother ..read more

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