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Organisations around the world, and their stakeholders, are becoming increasingly aware of the need for and benefits of socially responsible behaviour. The objective of social responsibility is to contribute to sustainable development.
An organisation's performance in relation to the society in which it operates and to its impact on the environment has become a critical part of measuring its overall performance and its ability to continue operating effectively. This is, in part, a reflection of the growing recognition of the need to ensure healthy ecosystems, social equity and good organisational governance. In the end, all organisations' activities depend on the health of the world's ecosystems.
Organisations are subject to greater scrutiny by their various stakeholders. The perception and reality of an organisation's performance on social responsibility can influence, among other things:
Its competitive advantage;Its reputation;Its ability to attract and retain workers or members, customers, clients or users;The maintenance of employees' morale, commitment and productivity;Identify paths to innovation;Reduce long term risks;You may generate more effective promotion and marketing plans, focusing on the value-added social responsibility components of your organisation.
Sustainable business for organisations means not only providing products and services that satisfy the customer, and doing so without jeopardising the environment, but also operating in a socially responsible manner. Pressure to do so comes from customers, consumers, governments, associations and the public at large. At the same time, far-sighted organisational leaders recognise that lasting success must be built on credible business practices and the prevention of activities such as fraudulent accounting and labour exploitation.
ISO 26000 provides information and decision-making tools for businesses to identify ways they can improve their impacts on the people and places they work and live in, and thereby become more valuable and valued members of society.
Corporate Social Responsibility is built upon seven core requirements, these are:
Organisational governance – practicing accountability and transparency at all levels of your organisation; using leadership to create an organisational culture which uses core values of social responsibility when making business decisions;
Human rights – treating all individuals with respect; making special efforts to help people from vulnerable groups;
Labour practices – providing just, safe and healthy conditions for workers; engaging in two-way discussions to address workers’ concerns;
Environment– identifying and improving environmental impacts of your operations, including resource use and waste disposal;
Fair operating practices – respecting the law; practicing accountability and fairness in your dealings with other businesses, including your suppliers;
Consumer issues – providing healthy and safe products, giving accurate information, and promoting sustainable consumption;
Community involvement and development – getting involved in the betterment of the local communities that your organisation operates in; being a good neighbour.
For more information on ISO 26000:2010 certification visit our website: www.csa-consultants.me or email: info@csa-consultants.me
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Documented Information is a requirement of the ISO 45001:2018 OHAS Management System. It serves 2 purposes, firstly, it drives the business to do what it states in its OHAS Policies and Procedures, and in doing so, allows management to check that the system is being used and delivering its benefits. Secondly, it allows the certifying auditor to check that you are compliant with the requirement of the ISO standard.
For businesses that have the 18001 certification, there are a few changes in the required documentation and the table below shows the requirement of both systems and relevant clauses within the standard.
There are a number of non-mandatory documents that are commonly seen in businesses implementing ISO 45001. Although non-mandatory, businesses will find these useful in ensuring their procedures are carried out fully. The rule of thumb for deciding whether to document a process or procedure is:
If there is any chance that the process will not be carried out as planned, then it should be documented.
This will ensure that employees involved in the process know what to do and therefore reduce the likelihood of the process failing to produce the desired results.
Some of the non-mandatory documents are:
Many of the above Documents can be incorporated within the OHAS manual as policy, statement and actions, reducing the number of individual documents.
As with all the new ISO standards written in the High-Level Structure (HLS), documented information does not have to be in paper form. Documented Information can be electronically stored, for example PDF, JPEG, Word or Excel documents, etc. As long as the information is available, up to date, maintained and controlled, it will be compliant with the requirements of the ISO standard.
The new ISO 45001:2018 OHAS Management System can also be easily integrated within existing management systems. The 2 other main management systems from ISO, 9001 Quality and 14001 Environmental Management Systems all have the same structure, 10 clauses and written in the HLS, that permits easy integration. This again will reduce the amount of documented information and allow integrated Management Reviews reducing time.
For more information on ISO 45001:2018 OHAS Management System email:
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I was at a networking meeting in Dubai for construction companies last week and the sponsor’s representative from DLS Piper, was giving the 5-minute speech when she said something that made me listen more intently. They had commissioned a report into the construction industry across the GCC called ‘Time for Change’, and one of the findings was the growing requirement for Anti-bribery management within the industry.
I blogged about ISO 37001 Anti-bribery Management System (ABMS) many months ago, as some of the international businesses within the UAE now require suppliers and contractors to have some sort of ABMS in place. So, I thought I’d revisit it and briefly explain the benefits of this globally recognised management system.
Currently, certification for businesses is not mandatory, but there is growing pressure, which is evident in the ‘Time for Change’ report, for it to become so. ISO accreditation is regarded by many businesses as attaining a globally recognised standard of leading practices for management systems and processes. ISO 37001 ABMS is intended to be used by businesses and organisation large and small. For businesses that already have an ABMS in place, it adds processes to ensure that it is maintained and continuously reviewed and updated.
The ABMS allows each business to decide upon the approach to their own system, dependent upon the depth, breadth and overall thoroughness of the certification process it undertakes. When the external auditor assesses the business for certification, it will be the substance of the ABMS, and not the form of the management system that will determine accreditation.
The ISO guides the business to assess its compliance with local and international regulatory requirements, develop risk assessments and areas of corruption risk, which could include government touch points and risk profiles. These could be further broken down into local or international geographical areas and hot spots, where the business operates. It will help develop internal controls and processes to support the system.
Some of the benefits of ISO 37001 ABMS
Promote trust and confidence with potential partnersOpening your business to external scrutiny of the effectiveness of your ABMS policies and processesDemonstrating compliance to relevant legislationEnsuring that suppliers, sub-contractors and agents are committed to anti-bribery best practicesAvoid reputational damageImplement the necessary measures designed to prevent, detect and address briberyAvoid cost
For SMEs who want to, or maybe need to, implement an ABMS then ISO 37001 is extremely useful, easy to use and an affordable reference.
It will open up opportunities to work with larger organisations who require their suppliers or contractors to have an ABMS in place. Having ISO 37001 certification indicates to those organisations that you have a robust, globally recognised ABMS in place.
It will also help in tendering for contracts as more and more tenders are requiring proof of an appropriate, effective ABMS can make a difference between 2 competing bidders.
To find out more about ISO 37001 Anti-Bribery Management System:
email: info@csa-consultants.me or visit our website: www.csa-consultants.me
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Businesses implement management systems for a number of reasons. The most common reason I’ve come across is to either reduce waste or improve efficiency and therefore manage the risk to key aspects of the business.
Larger businesses and some smaller businesses implement multiple management systems. I see this a lot in industries like construction or manufacturing, where they have a Quality management system and a Health and Safety management system. Increasingly, I am seeing Environmental management systems being added as businesses become more aware on the impact they have on their own and greater environment.
Many of the core business management systems now available through ISO certification, are written in the High-Level Structure, meaning they have the same core 10 main clauses, integration becomes much easier. They also have other common features such as:
PoliciesProcesses and Procedures
Documented InformationBut why Integrate?
Integrating management systems can reduce the work load on managing individual management systems. It reduces duplicated documented information. Internal Auditing can be integrated reducing the number of audits and providing a more holistic overview of departments. By integrating existing or additional management systems you strengthen the whole management system which will make if more effective and efficient, which in turn leads to increased benefits such as:
Reduced costsIncreased performanceGreater risk managementBetter employee engagementIncreased customer satisfactionReduction in annual external audits by the certification bodyGreater Continuous Improvement
The integrated management system is an effective solution to reduce duplicated effort such as reports and audits, reduces conflicts and, as seen above can add significantly to savings in both cost and time.
Some of the Current ISO Standards using the High-Level Structure
ISO 9001:2015 Quality Management SystemISO 14001:2015 Environmental Management SystemISO 45001:2018 Occupational Health and Safety Management SystemISO 27001:2013 Information Technology: Security techniques, Information Security Management SystemISO 20121:2012 Event Sustainability Management SystemISO 22301:2012 Business Continuity Management SystemISO 37001:2016 Anti-Bribery Management SystemISO 41001:2018 Facility Management System
Future ISO standards will be written in the same format enabling their integration with management systems.
But what if you don’t have 2 standards written in the High-Level Structure, or your own management system?
All management systems can be integrated, with those that aren’t written in the High-Level Structure, then either your management team or, a consultant can map the 2 or more management systems, identifying the common areas, looking for cross overs and duplication. Then effectively ‘splice’ them together. It takes longer, but the outcome is the same as are the benefits.
To find out more on how your business can integrate your management systems:
email: info@csa-consultants.me or visit our website: www.csa-consultants.me
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We all realise that there is a finite amount of resources within the world. We also realise that many types of businesses can have an impact upon their surrounding environment and the larger environment. Think of where paper comes from!
There is a growing movement of businesses going ‘green’ and being seen as sustainable businesses. I believe it won’t be long before there is stronger government legislation that drive businesses towards a more sustainable business ethos across the world as a whole.
There are many ways businesses, small and big, can make a positive contribution towards environmental management. A clear Environmental Policy that is communicated to the workforce and adhered to is a good start. Workforce awareness is vital, as is their commitment towards the business’s environmental vision.
Involving all the workforce can make all the difference. Using their knowledge, ideas and initiatives will gain their commitment as they will see that they are part of the solution.
But how to go about it? What are the first steps?
It’s very straight forward:
1. Develop your Environmental Policy – review where you are today and where you want to be
2. Poll your workforce for environmental initiatives and solutions
3. Document processes and procedures around those initiatives and solutions
4. Implement and monitor the process and procedures
5. Continuously review and revise your environmental commitment
What are the benefits of your commitment to an Environmental Management System?
There are many benefits that you can gain from implementing an Environmental Management System. Here are some:
Reduced waste and an increase in efficiency;Lower operational costs;Improved levels of compliance with environmental legislation;Improved reputation;Increased access to new customers and business partners;Competitive advantage over competitors;Access to new markets;Reduced likelihood of fines or prosecutions.
If you want an internationally recognised environmental management system, then ISO 14001:2015 Environmental Management System is perfect.
The purpose of this International Standard is to provide businesses with a framework to protect the environment and respond to changing environmental conditions in balance with socio-economic needs. It specifies requirements that enable a business to achieve the intended outcomes it sets for its environmental management system.
A systematic approach to environmental management can provide top management with information to build success over the long term and create options for contributing to sustainable development by:
Protecting the environment by preventing or mitigating adverse environmental impacts;Mitigating the potential adverse effect of environmental conditions on the business;Assisting the business in the fulfillment of compliance obligations;Enhancing environmental performance;Controlling or influencing the way the business's products and services are designed, manufactured, distributed, consumed and disposed by using a life cycle perspective that can prevent environmental impacts from being unintentionally shifted elsewhere within the life cycle;Achieving financial and operational benefits that can result from implementing environmentally sound alternatives that strengthen the business's market position;Communicating environmental information to relevant interested parties.
Some of the key benefits of implementing ISO 14001:2015 Environmental Management System are:
Improvement in your image and credibility;Help you comply with legal requirements;Improved cost control;Higher rate of success when implementing changes;Enable quicker improvement of processes;Reduction in workforce turnover.
Every business needs to begin to address its impact upon its local and international environment. Little changes can lead to big outcomes!
To find out more on how your business can become sustainable and the international management systems that you can implement that can help you:
email: info@csa-consultants.me or visit our website: www.csa-consultants.me
CSA Consultants voted one of the 25 top ISO bloggers in the world by Feedspot.com.
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There is a lot of talking going on within businesses about ‘Sustainability’. Raising many questions about the viability of the concept, the cost and the benefits. In this blog, I’ll give a little background to Sustainable Business and some of the benefits that derive from implementing processes that have a positive impact of the 3 factors that are at the centre of a Sustainable Business.
But first, let’s be clear about what Sustainability is. There are many definitions of Sustainability, the one that is most commonly accepted is from the United Nations that defines Sustainability as:
“Development that meets the needs of the present, without compromising the ability of future generations to meet their own needs.”
As the concept of Sustainable Business grew, 3 factors stood out that are recognised now as the core of successfully implementing a Sustainable Business. These were:
EnvironmentalSocialEconomic
These are now widely known as the ‘3 pillars’ of Sustainability and each must be addressed in order for a business to successfully implement a Sustainable Business management system.
The Environmental Factor
This is probably the most significant factor and in addressing environmental concerns will have a major impact upon the other 2 factors. Any business growth or development to be sustainable, it must coincide with an embedded environmental management system.
There are many ‘green’ initiatives that businesses can engage in that will support Sustainability across all sectors of business. These include reduction of greenhouse gases, going ‘paperless’, reduction of waste through better process control are just a few. Small changes can have a big impact!
The Social Factor
A business that gives back to their staff and community, whether through community projects such as staff volunteering their time or monetary or material donations are ways that business can have a positive impact on the Social Factor of Sustainability.
To become a fully Sustainable Business, Social Resources must also be addressed. By committing to the development of the employees, the safety, enjoyment and satisfaction of its community a business fulfills this aspect of Sustainability.
The Economic Factor
This is the economic benefit that the business sees from implementing a Sustainable Business management system. It is derived from all the factors and includes money saved from reduction of wasted time or materials, the positive impact of internal training of staff, the increase in customer satisfaction leading to repeat business and more. Depending upon the business and its sector, the qualifying aspects will differ slightly, but each will be measurable and therefore contribute to the overall assessment of how successful the implementation of Sustainable Business Management is within the business.
Every Business can be Sustainable!
It doesn’t matter whether you are a business with 5 people or a multi-national conglomerate every business can be a Sustainable Business. Each business can have a very positive impact not only on its own employees but to its local and international neighbourhoods.
It requires commitment from top to bottom to be successful. Therefore, it must be driven by a strategic need. This comes from the board level and will need input from strategic stakeholders. It must be written into a business’s governance and policies. These will help dictate and amend process and procedures that will address the needs of the Sustainable directives. Finally, it must have the full support and commitment of all the employees. For it to be successful it must be fully embedded into the business’s management and culture.
There are many international business management systems that can help implement and drive Sustainable Initiatives within your businesses. These include:
ISO 14001: Environmental ManagementISO 45001: Occupational Health & Safety Management System ISO 26000: Guidance on Social ResponsibilityISO 9001: Quality Management System HACCP (ISO 22000): Hazard Analysis and Critical Control Point ISO 14044: Life Cycle Assessment ISO 14067: Carbon Footprint of Products ISO 28001: Security Management System for the Supply Chain ISO 20121: Sustainable Events Management ISO 20400:2017 - Sustainable procurement ISO 50000: Energy Management
Benefits of being a Sustainable Business
There are many benefits of being a Sustainable Business, here are just a few:
Increase Productivity and Reduce CostsImproved Brand Image and Competitive AdvantageBetter compliance with Statutory and Regulatory RequirementsReduce Waste, both Materials and TimeIncrease Employee Retention and RecruitmentIncreased Customer SatisfactionKeep Shareholders HappyImprove Energy EfficiencyReduce Business Risk
To find out more on how your business can be come sustainable and the international management systems that you can implement that can help you,
CSA Consultants voted one of the 25 top ISO bloggers in the world by Feedspot.com.
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It doesn’t make sense to invest money when the global and local economy is slowing down, does it?
Or, does it?
As business owners, you want to do all you can to maintain customers, keep them happy, keep your bank managers happy and keep your hard-working staff happy. But what can you do during these increasingly harder times?
The last thing you need is to take out a big loan to ‘tide you over’ until the economic hiccup has passed. All this does is add strain to your finances now and for the next few years. You don’t want to lay off loyal staff. How many businesses lost core staff during the last economic problem to find it difficult to replace that knowledge and experience when the times got better?
A Common-Sense solution is to invest a little money and time in implementing and embedding a management system that will help you save money, increase customer satisfaction, reduce waste and time, improve productivity and will continue to help you improve.
The ISO 9001:2015 Quality Management System (QMS) is a management system that will do just that. Properly implemented and fully embedded the ISO 9001:2015 QMS will provide the firm foundation for future stability, growth and recognition for your business.
Why is ISO 9001 a good idea for your Organisation?
The benefits of ISO 9001 are not overstated; companies large and small have gained great benefits from using this standard by discovering cost and efficiency savings. Here are the explanations of six main benefits and why they are important:
Improvement of your Credibility and Image – Because ISO 9001 is an internationally recognised standard, it has become the basis for creating a quality management system around the world, replacing many previously published requirements. When a company is looking for a supplier, it is often a requirement to have a QMS based on ISO 9001 in order to be considered. This is particularly the case if you are competing for public sector jobs in many countries. Attaining ISO 9001 certification can be a powerful marketing tool.
Improvement of Customer Satisfaction – One of the quality management principles that are the foundation of the ISO 9001 requirements is to improve customer satisfaction by planning for and striving to meet customer requirements. By improving your customer satisfaction, you will retain more repeat customers since happy and satisfied customers are the key to keeping customer loyalty. And such customers bring in additional revenues.
Better Process Integration – By looking at the overall process interactions through the process approach of ISO 9001, you will be able to more easily find improvements in efficiency and cost savings. This is done through eliminating the waste that can occur when processes are maintained without a view of the inefficiencies that can arise during process hand-off. The better process flow can also be used to drive efficiency towards fewer errors and resulting reworks, which can improve cost savings.
Improve your evidence for decision making – A second quality management principle of ISO 9001 is the need to use evidence-based decision making. By driving your decisions based on the evidence, rather than on “gut feelings,” you can be more focused on applying resources to the areas that will improve efficiency and increase cost savings with less trial and error to find the right decision. In addition, by monitoring the process you are improving, you will be able to see how much improvement has happened based on the data.
Create a continual improvement culture – Continual improvement is a third quality management principle of ISO 9001. By adopting this culture to improve your processes and organisational output, you will find efficiency and cost savings, including the use of systematic processes when problems occur in order to reduce the impact of the problem and increase the speed of recovery. By making this continual, improving year after year, the company can see continuing benefits from this.
Engagement of employees – Employees who are involved in the improvements of the processes they work with are happier and more engaged employees. Who better than the people working on the process to best identify the areas that need improvement, and to help to test and advance these improvements when they are implemented? Engaged employees are more productive and will help the company better improve and save, especially when they understand how the quality of the process depends on them.
So, find out more how implementing the ISO 9001:2015 Quality Management System can make a BIG difference to your business now and in the future:
CSA Consultants voted one of the 25 top ISO bloggers in the world by Feedspot.com.
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ISO 19600:2014 Compliance Management System
In today’s complex business world, with many requirements to meet local and international regulatory and statutory compliance standards, it is difficult for businesses to ensure they are complying with them. This was addressed by the International Organisation for Standardisation, ISO, and they developed and published the first fully international Compliance Management System in December 2014, ISO 19600:2014.
ISO 19600 is an international standard and a global benchmark for Compliance Management systems. Corporate compliance continues to be one of management’s highest risk concerns, both internationally and locally.
Many businesses have implemented a robust compliance program based upon their values, incorporating risk-based compliance, which has helped them maintain their integrity and mitigate or reduce noncompliance incidents. Many businesses and organisations, especially those dealing internationally, are more and more looking to validate their adherence to compliance programs against an internationally recognised standard such as ISO 19600.
ISO 19600:2014 is an effective, company-wide compliance management system that enables businesses to demonstrate its commitment to compliance with relevant laws, including legislative requirements, industry codes and business standards, as well as standards of good corporate governance, best practices, ethics and community expectations.
ISO 19600 standard for compliance management systems has been implemented by many businesses due to its advantage over local or regional standards. It can be applied by all business structures of all sizes internationally and across all industries.
There are many international compliance initiatives, which businesses working internationally would need to be complaint with. Some are these are:
ICC Rules on Combating CorruptionOECD Good Practice Guidance on Internal Controls, Ethics, and ComplianceUnited Nations Convention against CorruptionOpen Compliance & Ethics Group (OCEG) — RedBookCOSO — Committee of the Sponsoring
ISO 19600 provides detailed guidance for businesses wanting to implement a compliance management system or benchmark their existing program against a standard. For that purpose, the ISO 19600 framework applies to general compliance and risk specific management objectives focusing on areas that include anti-bribery, anti-corruption, antitrust, fraud, misconduct, and others.
What are the benefits of attaining ISO 19600:2014 Standard?
Certification adds a distinct level of credibility to the business’ compliance management systems and must be completed by a qualified, independent third-party;Ensures that the business is implementing a viable compliance management program utilising widely accepted standards and good practices;Establishes a robust compliance management system by identifying compliance‐related risks and managing resulting compliance obligations relating to third parties (such as suppliers, agents, distributors, consultants and contractors);Simplifies approach;Incorporates critical elements of other accepted standards in a flexible way;Demonstrates to regulators your organisation seeking to be in line with the latest standards;The standard has customisable guidance so all businesses can benefit. It follows a risk-based approach; the identified risks (compliance obligations) are the basis for establishing and implementing controlsIt aims to create a business culture in which compliance becomes the general rule
ISO 19600:2014 can be integrated into other ISO standards, such as ISO 9001 Quality Management and ISO 37001 Anti-bribery Management Systems
For more information on ISO certification visit our website: www.csa-consultants.me or email:
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When a team of climbers plan to conquer Everest, they sit down as a team and carefully plan it. They look at the weather, work out how much oxygen then need to carry, the amount of food required, how much they could climb in a day to decide where to place the base camps. Every single detail is looked at under a microscope, as each detail could mean success or failure, or worst-case scenario death of one of the team.
It is a similar process for organisations who wish to become accredited with one of the many ISO Management Systems. To ensure success and prevent a waste of time and money, which could impact seriously upon the organisation, it has to be done properly.
Like the climber’s base camps, when looking at ISO accreditation, there are a number of defined steps that need to be taken. These are:
Gap Analysis – You need to see what you have and more importantly what you don’t have. This will allow you, or a consultant, to produce an action plan.Implementation Phase – This is where you document the processes and procedures required by the ISO Standard, and those that the organisation wishes to be documented. Your Documented Information such as the forms, checklists, invoices etc, that are associated with the organisation’s processes are checked and amended (where necessary) to ensure they are fit the for purpose. Staff Awareness workshops are delivered to let them know what is happening and how they are part of the process. Internal Auditors are trained.Embedment Phase – This is where the organisation run the Management System and check it works, this is a good time to check your Internal Auditors are competent by auditing each of the organisation’s departments against their processes, procedures, documented information and knowledge of the Management System. This is a very important phase prior to accreditation, as it allows the organisation to catch and fix any problems before the external auditor visits.3rd Party External Audit – This is a 2-stage audit from a Certification Body chosen by the organisation and not their consultant. This is important, as there must be no collusion between the consultant and the 3rd Party External Audit, this ensures a totally unbiased audit of the organisation’s system.
As I’m sure you can see now, to become ISO certified won’t happen in a day, a week or a month. In fact, to be done properly you should look at between 4 and 8 months, although some I have worked on have taken over a year, to be ready for certification. One thing you should note, the External Auditor will be looking for around 6 months’ worth of documented evidence that you are using the Management System as you have documented in you Management System Manual, Management Review Meeting minutes, and your mandatory and voluntary procedures.
Obviously large organisations may take longer, especially if they have several sites, but the process is the same for an SME or a Multi-national company.
So, if you are serious about achieving ISO certification in any of the 21,000+ Standards, then plan for it properly, ensure you have the skills and time to implement and embed it, get everybody in the organisation involved and do it properly.
For more information on ISO certification visit our website: www.csa-consultants.me or email:
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Quality is something every business strives for and is often very difficult to achieve. Complications concerning efficiency and quality present themselves every day in business, whether an important document cannot be found or a consumer finds a product not up to their expectations.
So how can a business increase the quality of its products and services? The answer is ISO 9001:2015.
The aim of ISO 9001:2015 is to embed a quality management system within a business, increasing productivity, reducing unnecessary costs and ensuring quality of processes and products.
The process oriented approach, now paired with risk based thinking, makes the new standard applicable to all sectors of business.
So why is ISO 9001:2015 important? If you value Quality then it is vitally important. Many businesses offer products and services, but it is those businesses who put out the best products and services efficiently that succeed. With ISO 9001:2015, an organisation can identify the root of the problem, and therefore find a solution. By improving efficiency, profit can be maximised.
8 Principles of ISO 9001:2015
1 Customer Focus
The customer is the primary focus of a business. With knowledge of customer needs, resources can be allocated appropriately and efficiently. Most importantly, a business’s dedication will be recognised by the customer, creating customer loyalty. And customer loyalty is return business.
2 Good Leadership
Good leaders will establish unity and direction quickly in a business environment. Successful leaders will minimise miscommunication within and between departments.
3 Involvement of People
Involvement of substance will lead to a personal investment in a project and in turn create motivated, committed workers.
4 Process approach to quality management
The best results are achieved when activities and resources are managed together. This process approach to quality management can lower costs through the effective use of resources, personnel, and time.
5 Risk based thinking to processes and procedures within the quality management system
If leaders are dedicated to the goals of the business, they will aid each other to achieve improved productivity. Additionally, interested parties will recognise the consistency, effectiveness, and efficiency that come with a management system. Both suppliers and customers will gain confidence in a business’s abilities.
6 Continual Improvement
Through increased performance, a business can increase profits and gain an advantage over competitors. If a whole business is dedicated to continual improvement, improvement activities will be aligned, leading to faster and more efficient development.
7 Factual approach to decision making
By making informed decisions, a business will be more likely to make the right decision. As companies make this a habit, they will be able to demonstrate the effectiveness of past decisions. This will put confidence in current and future decisions.
8 Supplier relationships
It is important to establish a mutually beneficial supplier relationship; such a relationship creates value for both parties. Through close contact and interaction with a supplier, both businesses will be able to optimise resources and costs.
How will ISO 9001:2015 benefit my business?
By introducing a quality management system like ISO 9001:2015 to a business, the quality of processes will increase and costs due to inefficiency will decrease.
One cornerstone of ISO 9001:2015 is continual improvement. No company should ever be satisfied with the conditions of a process at the given moment; they should always be looking for ways to make these processes more efficient and effective. ISO 9001:2015 was written with the business world’s insatiable desire for excellence in mind. Therefore, continual improvement is a requirement of the standard – to inspire progress and the pursuit of perfection.
With a focus on customer satisfaction, products and services improve and flourish under ISO 9001:2015’s quality management system.
ISO 9001:2015 will ensure the reputation of your business in any situation.
To find out more about ISO 9001:2015 and how it can benefit your business contact Yvonne on +971 55 589 7152 or email yvonne@csa-consultants.me or visit our website: www.csa-consultants.me
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