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Marine glass bonding technology specialist Brombach + Gess created two extendable glass-floor balconies for Hapag-Lloyd Cruises’ new Hanseatic nature, which embarked on her inaugural cruise 5 May and is set to enter regular service this summer. Brombach + Gess was responsible for planning, constructing, manufacturing and installing the two balconies, one each on the port and starboard sides of the ship. The 10-metre-long balconies are two metres wide and have the capacity to accommodate 50 people. A hydraulic system enables crew to extend the baclonies for guest use during the cruise and retract them again if the waves become higher than 1.6 metres at 14 knots. “Passengers are able to on the balcony and get the perfect view of the ocean beneath them, whales and dolphins, and the passing landscape,” said Christina Schanz, Marketing and Sales at Brombach + Gess. “We are proud to have been part of the project and we are looking forward to the delivery of the second ship ...
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This article was first published in the Spring/Summer 2019 issue of Spring/Summer 2019 issue of International Cruise & Ferry Review . All information was correct at the time of printing, but may since have changed. Wireless Maritime Services (WMS) was founded after the first successful installation of a cellular network on a cruise ship. This significant technical achievement changed how passengers communicated at sea. This year, WMS celebrates its 15-year anniversary and has always led the pace of innovation by deploying 2G, 3G and 4G Long Term Evolution (LTE) mobile cellular service at sea supporting more than 18 million cruise passengers per year on over 160 vessels. WMS is the leader in 4G LTE at sea with the largest fleet and largest cruise ship deployment, now providing cellular mobile, wi-fi and internet of things (IoT) services to the maritime market. Cruise ship networks of tomorrow will converge The current cruise ship network infrastructure must evolve ...
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This article was first published in the Spring/Summer 2019 issue of Spring/Summer 2019 issue of International Cruise & Ferry Review . All information was correct at the time of printing, but may since have changed. No business gets a second chance to make a first impression and those operating in the cruise sector know that better than most. Every passenger – whether they are travelling on their own, as a couple or as a large group on either a short break or a trip of a lifetime – comes onboard for a great experience. Although payments are an unwelcome part of any holiday, there are several ways that cruise operators can use innovative payment solutions to enhance the passenger experience.  Cruise operators trade with passengers across multiple channels before, during and after cruises. Passengers may book their cruise online, via a call centre or travel agent, but they also make in-person payments onboard the ship. To make these experiences seamless for passengers – ...
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As of 2020, Crystal River Cruises will have the youngest fleet in the industry when its four-year-old Crystal Mozart departs the fleet to begin a new venture for parent company Genting Cruise Lines.  The departure will leave four all-suite, all-balcony newbuilds – Crystal Bach, Crystal Debussy, Crystal Mahler and Crystal Ravel – with an average age of under two years, having all launched in 2017 and 2018. “Crystal River Cruises’ ships are not only the newest in the industry, they are the only to feature all-suite, all-balcony accommodations with every room category situated above the water line and offering Crystal’s signature personal butler service,” said Tom Wolber, president and CEO of Crystal River Cruises. “While the new ships’ itineraries vary, our guests and travel advisors will now find a uniform ship experience across the full fleet.” At 135 metres long, Crystal’s ships offer guests a spacious river cruise experience. The vessels carry only 106 passengers, which is ...
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Norwegian cruise and ferry operator Hurtigruten has joined with ocean adventure firm Brim Explorer to create electric catamarans for gentle travel around the sensitive Arctic region.  The 78-foot battery-powered vessels are set to sail from the port of Longyearbyen, Svalbard when they enter service in early 2020. They will operate under Hurtigruten subsidiary Hurtigruten Svalbard, which also runs hotels, restaurants and activities on the Norwegian archipelago.  “Brim and Hurtigruten found each other through our common passion for the oceans,” said Daniel Skjeldam, CEO of Hurtigruten. “Their vision to change the way people experience the Arctic is a perfect match for our bold sustainability ambitions. We firmly believe the future of travel is emission free.”  The hybrid catamarans will feature large battery packs that are able to recharge at almost any port to provide fully electric operations for up to 10 hours. They will also be fitted with large windows and use Blueye ...
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This article was first published in the Spring/Summer 2019 issue of Spring/Summer 2019 issue of International Cruise & Ferry Review . All information was correct at the time of printing, but may since have changed. As the world’s largest cruise port operator, Global Ports Holding (GPH) is focused not only on expansion, but also on continuous improvement. “We learn from every new port we have the privilege of operating and we add that knowledge to our standard operating procedures so every port in our network can benefit,” says Emre Sayin, CEO of GPH. The latest steps in that journey have seen GPH expanding to operate 18 ports, 16 of which are cruise ports. Among its latest additions, Zadar in Croatia helps consolidate the company’s position in the Mediterranean, while Havana and Antigua – where the company recently signed a 30-year concession agreement for exclusive port operations – are its first ports in the Caribbean. Sayin reveals that the company intends to ...
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This article was first published in the Spring/Summer 2019 issue of Spring/Summer 2019 issue of International Cruise & Ferry Review . All information was correct at the time of printing, but may since have changed. Port of New Orleans (Port NOLA), the sixth-largest cruise port in the US, topped one million cruise passenger movements in 2018, marking the fifth consecutive year it has achieved this milestone. The new record of 1.18 million people was a 2.3% increase from the previous year, signalling 10 years of passenger growth and Port NOLA’s increasing popularity as a distinctive US homeport and tourist destination. “This cruise sector milestone validates Port NOLA as an in-demand cruise port and an important catalyst that contributes to the international tourism and hospitality industries,” says Brandy Christian, Port NOLA’s president and CEO. “With Port NOLA’s commitment to high-level service and the Crescent City’s many attractions, we are confident cruise ...
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SeaDream Yacht Club is rising to the sustainability challenges facing the cruising industry with SeaDream Innovation. The ship, which is scheduled to enter service in September 2021, will use waste heat energy converters, shore power, batteries and more to reduce its environmental impact.  SeaDream will use a grant of US$1.8 million from Enova, an organisation that promotes sustainable energy and technology, to build the sustainability-centric mega-yacht.   “We are extremely grateful that Enova supports our environmental efforts,” said Atle Brynestad, owner of SeaDream. “Without this solid support from Enova, this would not have been possible. We are proud to contribute to the cruise industry by taking the lead in developing more environmentally friendly vessels that will also sail with the Norwegian flag.  “We are committed to having a positive impact on the environment, our employees, our guests, our suppliers and the places we visit. In the future, we all need to make a ...
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The Saint Lucia Tourism Authority, Ministry of Tourism, Invest Saint Lucia, and the Saint Lucia Air and Sea Ports Authority have joined forces to train cruise service providers and enhance the cruise visitor experience in Saint Lucia. Following a record 760,306 cruise passenger visits in 2018 and an even greater number forecast to arrive in 2019, the tourism partners aim to ensure that onshore businesses deliver cruise passenger services that meet international standards. This May, 240 representatives from businesses providing services to cruise visitors participated in Tour Operator Excellence, Tour Guide Excellence, and Port Excellence training sessions run by Aquila’s Center for Cruise Excellence. All those who successfully participated became certified experts in customer service. “Excellent customer service is an essential aspect of our tourism product and in an effort to ensure that best practices are adopted following this training, frontline officers will ...
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Independent tests have shown that Viking Line’s Viking Grace could save up to 300 tonnes of LNG fuel per year in the long term by using Norsepower’s Rotor Sail technology. Viking Grace, which operates in the Åland archipelago between Finland and Sweden, was retrofitted with one medium-sized Norsepower Rotor Sail Unit in April 2018 , making her the first-ever cruise ferry to be powered by LNG fuel and wind-generated electricity. Developed as a modernised version of the Flettner rotor, the fully automated solution senses when the wind is strong enough to deliver fuel savings and automatically starts the rotors. According to analysis carried out by software and data analyst NAPA and technology provider ABB, there was an “evident change” in the propulsion power breakdown of Viking Grace, caused by the Rotor Sail. The same conclusion was confirmed with a strain gauge analysis, where forward thrust of the Rotor Sail was measured and converted into propulsion ...
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