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We all know what it’s like to have a negative customer service experience. Maybe you’re bounced from agent to agent when you’re giving feedback or looking for help on a simple issue and you have to keep repeating yourself. Maybe an agent doesn’t know the answer to your question and tells you they can’t

The post 16 Reasons Why You Should Empower Your Service Agents to Respond to Customer Feedback appeared first on CallidusCloud.

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