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When you’re an entrepreneur, your to-do list piles up each day, even as you frantically race against time to tick items off. Amidst the din and hustle, it is easy to lose sight of the aim you set out for. If the above account describes you perfectly, take courage in knowing that help is just a click away.

Qualified virtual professionals such as Online Business Managers (OBM) take over daily operational and managerial tasks, allowing you to focus on those areas only YOU can handle.

You will be surprised at how efficiently you can run your business by simply delegating responsibilities to a qualified OBM. Read on to find out how you can benefit from hiring an online business manager.

Why Do I Need to Hire an Online Business Manager?

An online business manager is a remotely-based support professional that handles the day-to-day management of projects, operations, and team members. In a nutshell, they synchronize and manage the different aspects of your business while you channel your attention towards growing it.

Here are some areas an OBM can assist your business in:

  • Data and document management
  • Project management
  • Overseeing team coordination
  • Creating standard operating procedures
  • Scheduling and managing appointments
  • Social media management
  • Email marketing
  • Tracking growth and marketing metrics
  • Industry and competitor research
  • Managing customer relations

These are only some of the task-related benefits of hiring an OBM. Here is how you can turn your business around when you hire an online business manager.

Grow Your Business 1.       Focus on what truly matters

Entrepreneurs and small business owners have a lot on their plate. But as your business begins to chart its growth, it is important that you, too, grow out of many of these roles. When you hire a skilled online business manager to focus on core operations, you find the time and bandwidth to focus on high-growth areas of your business.

2.       Don’t miss opportunities

A time crunch translates to missed business opportunities, doing your business great harm in the long run. For instance, you may come across a project that is great for future prospects but you simply do not have the time for it. When you hire an online business manager that focuses on crucial business areas, you have the time to take on more projects, more business, and more growth.

3.       Boost profits

It is common to see businesses steadily making their way up before hitting a point of stagnation. The solution to this is surprisingly simple. It only needs you to take a step back and let someone else take over. An OBM is the perfect ‘someone else’ to help you hit the revenue figures you are aiming for.

4.       Keep the ship sailing smooth

An online business manager is trained in working independently and proactively managing business operations, even if you happen to be missing from the scene. This keeps your ship sailing smooth, as your OBM systematizes business operations by creating standard procedures and uniform processes, and training team members.

5.       Keep an eye on competition

One of the many tasks that an OBM performs is conducting extensive research in various areas. One such crucial area is competition. Task your OBM with conducting competitor research such that your company enjoys an edge in the market. By keeping an eye out on competition and the industry at large, your OBM helps your business chart growth.

6.       Efficiently handled business operations

There are several tasks involved in running a business from day to day. Although they may not appear to be very skill-intensive, piling up on them can significantly slow down your output delivery. With an OBM, you will not have to worry yourself with managing daily operations, paying contractors or invoicing clients.

Effective coordination 7.       Smooth project management

It is often expected of entrepreneurs to be multi-taskers, but it is important to remember that in an attempt to do everything, we often spread our focus so thin that nothing gets the attention that it deserves. Juggling the tasks of managing timelines, tracking budgets, coordinating action, etc. will not only burn you out but the pivotal task of building your business will bear the brunt of it all. Let an OBM handle the details by taking over project management while you do what you are best at. This will also allow your business to take on several projects at a time.

8.       Team issues handled

It could often get frustrating to keep your eyes all over the place and come back to answering your team members’ queries. Entrepreneurs often find themselves complaining about how tiring it is addressing these issues, however great the team maybe. Wouldn’t it be great if you could save them and yourself a ton of stress by hiring an OBM to dedicatedly solve their problems and answer their questions?

9.       Virtual team management

If you do not happen to be physically working alongside your team, things might get even tougher to handle. Many entrepreneurs today work with virtual teams. An OBM ensures that the activities of your virtual team members are well-coordinated, saving you a great deal of trouble.

10.   Hassle-free recruitment

One of the gazillions of tasks that an entrepreneur has to perform is hiring new recruits. This process is very crucial and can make or break your team for self-evident reasons. Having an OBM who is aware of your vision will handle the recruitment process on your behalf. Their years of training and experience will guarantee you the right person for the job.

11.   Simple communication flows

To administer a business as smoothly as possible, clear communication is the key. However, it is important that communication be clear not just with clients and customers but also within the company. When you hire an online business manager to be in direct contact with the team at all times, your task of sending out critical information is simplified. You do not have to waste precious time explaining details to every team member since your OBM can do it for you.

Optimal Use of Time 12.   More time on your hands

Having an OBM on board allows you to save your most precious asset - time. While people set up businesses in the pursuit of professional freedom, the reality is often an acute lack of it. An OBM takes a considerable deal of work off of your hands so that you are left with adequate time to make your unique ideas come to life.

13.   Pick up pace

Every entrepreneur would agree that there is always a ton of tasks that must be done but scarcely comes near to being done! Some require more time than you can afford to spare while others require you to first learn the basics. Whatever the problem may be, hiring an online business manager is the solution. Trained in efficient time management, an OBM will not just perform tasks you need help with, but will also perform them in a timely manner, allowing your business to pick up pace.

14.   More time = More money

More time on your hands will not just help your personal well-being but will also fetch you greater profits. With more time comes the opportunity to scale your business, expand your customer base, and ultimately boost your revenue. When you hire an online business manager, they free your schedule of a multitude of tasks that do not need your immediate supervision.

15.   Get more things done

If you feel like your faculties are being pushed to their snapping point, it’s probably time to take a break and reflect. Hire an online business manager to handle tasks that unnecessarily intrude upon your time. Moreover, there are several tasks that you may not hold the expertise for. It makes good business sense to let someone else take over those areas to get more time and get more things done.

Daily Task Assistance 16.   Clear the clutter

It is common knowledge that working in a messy room can obstruct your concentration and productivity. By extension, having your files and documents all over the place can also hinder the smooth and efficient work-life you desire. Hire an OBM to keep your documents and data organized in such a manner that it is readily accessible when you need it.

17.   Keep operations under control

It is impossible for you to be in charge of everything, from designing the website to managing the hiring process. Rather than wait for a huge crisis to come crashing down, it is advisable to hire an online business manager to get some much-needed help in running daily operations.

18.   Social media presence

It is absolutely necessary for businesses today, conventional or not, to have a social media presence. This is an area that demands dedicated energy and time. Hire an online business manager to take care of your business’ social media presence instead of doing it all by yourself.

19.   Tracking metrics

An online business manager also keeps track of growth metrics and regularly review them. This involves constantly checking e-mail lists, social media followers and subscribers to make sure that the business is making inroads while you work on scaling operations.

20.   Building customer rapport

Striking the right chord with one's customers is the cornerstone of a successful business. Maintaining proper and regular customer interaction is important to your business. This involves prompt and quick communication over social media, e-mails or phone. As an entrepreneur, it’s impossible to respond to customer queries and resolve grievances all by yourself. Hire an online business manager to step in and build rapport with your customers.

21.   Email marketing

An ever-increasing list of subscribers is important for new businesses to gain ground. This requires not just targeting audience and updating email list, but also planning and implementing strategies on them. This is an essential task, though a monotonous one. Task your online business manager with managing email marketing campaigns and keeping subscriber lists updated.

Experience Personal Growth 22.   Sound mental health

Any entrepreneur will testify to the enormous anxiety and stress involved in running a business, especially in the initial stages. Doing so may come at a great cost, but do not let your inner peace and family time be the victims. By hiring an online business manager, you make more time for yourself, focus on your mental health, and ensure a balance between your personal life and work life.

23.   Strike work-life balance

By handling daily business functions and important tasks, your online business manager leaves you with the free time you always dreamt of. Go ahead and enjoy the liberties that come with running your own business; do not hesitate to take a day off to spend it with your family. An OBM will allow you to do just that.

24.   Enhanced decision making

OBMs work with a high degree of independence as they look after your business. This means that they help you make the right decisions, keeping in mind the best interests of the company. This is a huge boon, especially for new entrepreneurs who often feel lost and overwhelmed. This also helps in saving time since you can trust OBMs to make smart moves, even without your intervention.

25.   A wise counsel

Online business managers are trained to understand your goals as an entrepreneur. As such, they have an inherent ability to share your ideas of structuring the business and its operations. Their focus is solely on your vision of the outcome. As a result, during times of crises, their wise counsel can act as a lamp unto your feet and a light unto your path.

26.   Reclaim your vision

Many entrepreneurs tend to get so bogged down by the demands of starting up that they lose sight of the vision they began with. Do not let yourself become one of these. Stop taking on day-to-day tasks that you do not enjoy and delegate them to your OBM while you focus on realizing your stellar business ideas.

27.   Sharpen your focus

If you’re struggling to grow your venture, it is time to ask yourself where things are going wrong. As an owner, it is important that you act as the leader and distance yourself from tasks of recurring nature. Hire an online business manager to take care of such tasks while you sharpen your focus on realizing your business’ goals.

Save Money 28.   Reduce business costs

When you hire in-house, you incur the fixed costs of monthly salaries, benefits, real estate, et al. But when you hire an online business manager that works remotely, you end up saving on all such costs. Reduce your business’ monthly bills and go the remote way to save money.

29.   No training expenses

An online business manager is a rigorously trained professional that holds years of experience. This means that, unlike with in-house employees, you don’t need to waste a second on training your OBM. At Wishup, you can choose from highly trained and skilled online business managers for your business.

30.   Hire at a click

So how do you know it’s time to hire an online business manager? If you find yourself spending more time managing operations rather than scaling operations, there is a lot you can benefit from hiring an OBM. Sign up at Wishup and realize the benefits of working with a trained online business manager today!

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Who knows about wearing multiple hats better than a business owner? It’s when you wear too many when your troubles begin and you realize you’re not giving proper attention to the many roles you’ve assumed. When business gets overwhelming, know that help available without you having to onboard and train new employees.

When you hire an online business manager (OBM), you delegate daily business responsibilities and sharpen your focus on your business goals. Reclaim the visionary’s throne and transfer operational and managerial tasks spot to a skilled OBM. So, let’s get into the nitty-gritties of what exactly an online business manager is and how you can hire one.

What is an Online Business Manager (OBM)?

An online business manager is a trained virtual support professional who manages different aspects of your business. Worried about entrusting your baby in new hands? OBMs are experts, specifically trained to manage daily operations, oversee teams, and handle finances. In this context, an online business manager is much like a virtual assistant (VA) that handles data entry, web research, customer service and administrative assistance.

If you find your attention and time taken away from the ‘core tasks’ of growing your business, busy in the small, everyday tasks to keep your business running, it is time to stop and rethink things. Focus on what you do best and delegate the rest to a skilled online business manager. After all, you may do things best but you don't have to do them all the time.

What Does an Online Business Manager do?

An online business manager will look after your business like their own. In fact, their success as a manager is tied to that of the company. Following are some areas they are adept at handling-

  • Project Management- An online business manager is trained in project management, allowing you to deliver results on time while keeping well within the budget. This also allows your business to take on multiple projects simultaneously.
  • People Management- Hiring an online business manager will save you the time and energy spent in dealing with developers, designers, VAs, development specialists, SEO experts, et al. Your OBM will oversee smooth coordination and communication between various parties.
  • Finance and Accounting - It often happens that business operations like accounting and compliance do not receive proper attention when you’re doing it all. When you hire an online business manager, they handle such operations while you focus on building your business and implementing strategies.
  • Resource Management- An online business manager can help restructure your processes, ensuring not only maximum revenue generation but also its optimum utilization. You’ll be saved of considerable headache once you are sure of the money flowing in.

Some other tasks that an online business manager can assist you with:

  • Managing a podcast and its various aspects like scheduling interviews, production and distribution
  • E-commerce functions, including managing sites and apps
  • Blog management, content marketing, and building social media presence
  • Handling customer relations and ensuring customer satisfaction
Steps to Hire an Online Business Manager

The fact that an online business manager can do wonders for your company is clear. Wondering how you can actually hire one? Here’s how you can hire an online business manager and zero in on the perfect candidate:

1.       Run an Online Search

There are several companies like Zirtual, Belay, Wishup, etc. that have made the process of hiring an online business manager hassle-free with their team of highly skilled and trained professionals. All you need to do is go through their website, do your research, read testimonials and contact the ones you like.

2.       Determine Your Expectations

Now you need to fix the expectations you have of your online business manager. Since OBMs are not just ‘doers’, but rather ‘integrators’, there will be a lot more to clear out than just determining a specific task list. Nevertheless, set it down in black and white the nature of tasks that your OBM will be expected to perform. This will help both parties in determining the amount of work and thereby the number of hours that need to be invested.

3.       Compare! Compare! Compare!

It is never wise to go with the very first choice. Doing a little more research on available options will allow you to grab the best fit, both in terms of price and efficiency. You can read customer testimonials, even talk to people who have used such services before and then decide who you want to go with.

4.       Talk it Out

Once you have found the candidate of your choice, strike a conversation with them to get to know them better. Lay out your expectations and discuss important issues at this stage itself. This will allow you to have a better idea of whether the candidate is indeed the one you had in mind. If yes, great! But if not, keep looking until you find the one who fits the bill.

5.       Discuss Work

Once you’ve found the right person for the job, it’s time to discuss day-to-day work. Set and communicate expectations in advance to ensure a seamless and organized flow of work.

Online Business Manager Job Description Samples

Here are two job description samples for hiring an online business manager.

Online Business Manager Job Description Sample 1

Job Summary

We are in search of an efficient online business manager to manage the day-to-day business operations. Our ideal candidate will be one that is a self-starter, logical, determined, and analytical. The candidate must have prior training and preferably experience in similar work. This is a call for a part-time contract (approx. 20 hours a week) but could be converted to a full-time work-from-home contract for the one who fits the bill.

Roles and Responsibilities

The candidate will be expected to –

  • Keep day-to-day operations on track
  • Streamline processes
  • Make use of project management software and experience in ensuring that all projects fulfil their respective deadlines and are high-quality
  • Act as the teams’ communication point – supervise work, answer queries, provide guidance
  • Create accurate weekly and monthly metrics tracking reports that can be used to make informed decisions

Job Requirements

  • The candidate must have had prior training and preferably some experience in similar work
  • Should be an effective communicator
  • Must be able to make quick and good decisions without guidance
  • Must be available during US business hours
  • Should preferably have some marketing experience (especially email marketing)
  • Effective time management is a requisite
Online Business Manager Job Description Sample 2

Job Summary

We are looking for an experienced online business manager who can oversee the work of our company’s employees. The ideal candidate will be responsible for setting strategic business goals and ensuring the efficiency of operations. The candidate is expected to be conversant on all business matters. Prior work experience is a mandate.

Roles and Responsibilities

The candidate will be expected to perform the following duties –

  • Develop strategic goals
  • Coordinate operations in a manner most profitable for achieving strategic goals
  • Ensure that the company has sufficient resources to complete its activities (manpower, equipment, stock, etc.)
  • Oversee the work of the employees and give valuable feedback as and when required
  • Maintain good relationships with clients/ vendors/suppliers
  • Be the company’s face in events, conferences, etc.
  • Gather relevant data and prepare weekly and monthly metrics reports
  • Assess whether the company is being able to achieve its objectives and goals

Job Requisites

  • The candidate must have proven prior experience in similar work
  • Excellent time management, organization, and leadership skills
  • Thorough knowledge of MS Office and information systems
  • Outstanding communication skills
  • Ability to multi-task and work under pressure
Benefits of Hiring an Online Business Manager

Hiring an online business manager comes with a variety of benefits –

1.       More Time on Your Hands

Perhaps the most significant change you will observe when you hire an online business manager is the extra time on your hands. You can use this time to focus on strategic growth and core operations to grow your business, instead of spending it on trivial tasks.

2.       Focus On Your Business

As your business picks up pace, it is important that you grow out of some of your additional roles. Every entrepreneur who has just started out has to do almost everything, but it is important for your attention to be fixed on operations that aim at strategic growth.

3.       Smooth Business Operations

There are several mundane tasks that go into running a business efficiently. Not having someone dedicatedly look after them can slow down growth. When you hire an online business manager, you do not have to worry about such miscellaneous jobs like paying contractors or invoicing clients. All your daily business operations are well taken care of.

4.       Oversee Coordination

Entrepreneurs often complain about how exhausting it gets to look into every issue of the team. And however great your team might be, there are always moments when all hell breaks loose. The biggest boost you can give your team is an online business manager to resolve all their queries and problems and ensure team coordination.

5.       Easy Communication

The key to administering your business seamlessly is good communication, both with clients and within the company. Since an online business manager is that one major touchpoint in an organization, the exchange of information becomes hassle-free and timely.

It is clear that hiring an online business manager is essential to not just running, but growing your business. Looking for a skilled OBM to take over? Contact Wishup and experience the wonders of virtual assistance with highly skilled and rigorously trained professionals! Request a consultation today.

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Ever got up on a Monday morning and thought to yourself, ‘Oh! Not again! Here comes another week of hustle-bustle and no rest!’ All that goes on in your head is how you are going to pull yourself up from the comfort of your bed and get yourself to travel for an hour or so to get into your cubicle just in time. The usual Monday morning blues, right? If only you could work sitting on your bed with a cup of coffee instead of having to commute for long hours every day. If only there were no more slogging from nine to five every day.

The solution? A virtual assistant (VA) job.

Especially if you’re looking to resume your career after a sabbatical but want to work from home, a virtual assistant job is a good fit. Moreover, if you hold corporate experience, it won’t be long before you land a virtual assistant job.

All you need is a computer, high-speed internet connection, and telephone connection for you to work in the field of your expertise with a lot more flexibility and convenience than a regular job.

What is a Virtual Assistant Job?

A virtual assistant is a person who offers their services to a company from afar or ‘virtually’. The type of service you provide covers a wide range of job prospects - it can be simple transcription tasks to complex digital marketing campaigns. Busy professionals, bloggers, business owners, entrepreneurs are usually the ones in search of virtual assistants.

Why Should You Get a Virtual Assistant Job?

The concept of flexible working hours is now truly realized with the advent of virtual jobs. In the present era where digital nomads are slowly becoming mainstream, more people are resorting to remote jobs. If you’re looking for the reliability of a full-time job with a regular source of income but also want to spend the day pursuing other interests and looking after your family, lose no time in looking for a virtual assistant job. As avirtual assistant, you have the luxury of working from your home, a nearby café, or just about any place in the world. Choose your desired working hours and make money by working as a virtual assistant.

So how does one get a virtual assistant job? Where do you start if you want to become a full-time VA? Read on to find out.

Identify your Skillset

You may be an engineering graduate, possess expertise in social media management or want to work as a technical writer. Whichever your area of proficiency may be, rest assured you will find the right business looking for the exact services you are willing to offer.

You can even take up multiple projects from different companies, each of which requires a different set of skills. Say, one day you are helping the manager of a company with his emails and meetings and the next day you are working with a travel agency and deciding on a client’s itinerary. Sounds fun, right? Starting from the entry-level jobs for absolute beginners to skilled jobs in website designing or app development, the opportunities are many.

To get started, you have to identify and choose the skillset you want to put to use. Here are some common areas virtual assistants work in.

1.       Website or Blog Management

Virtual assistants often manage a company’s website and blog. They look after blog posting schedule and work on Content Managing Systems such as Wordpress. From creating to curating content for the posts, regularly updating the blog, choosing images for posts, managing affiliate links, replying to comments on posts and emails to promoting the content on social media platforms, the tasks performed by a virtual assistant can be varied.

2.       Social Media Management

Social media is a powerful weapon. For business owners, entrepreneurs, brands, influencers, and bloggers, an online presence can drastically alter their revenue. As a social media virtual assistant, you will be working with them to grow a loyal online audience. Some tasks include hunting for post-worthy pictures, editing them and posting them with SEO-friendly captions, scheduling posts, interacting with followers, responding to queries, and analyzing statistics on reach.

3.       Email Management

As a virtual email assistant, you will be assisting business owners in organizing the inbox, replying to customer inquiries, follow-ups, and conducting email marketing campaigns. However, you won’t be able to start off as an email marketing VA without prior knowledge on autoresponders, email lists, and template designing software like ConvertKit.

4.       Online Research

Patience and an eye for detail is all that online research needs. Anyone with a sharp eye for data and the right sources can easily perform research as a VA. You will need to keep a track record and analyze the data from the competitors’ market, and work on consumer data and look for trends in it. Once done with your research, you’d also need to present your findings in an easily digestible format to your client.

5.       E-commerce Assistance

As a VA working with an e-commerce business, you’d be assisting your client in taking and organizing orders, returns, promotions, and general customer queries. If you’ve got some experience in the retail industry, you can put your skills to use as a virtual assistant and manage your client’s business competently.

6.       Copywriting

Copywriting is one of the most searched jobs on the internet today. As a greater portion of the general public resorts to the internet for viable information on a myriad of topics, businesses and bloggers are conquering the online market by sharing content on a regular basis. Content creation not only demands impeccable writing skills but also requires an acquaintance with digital marketing techniques like SEO practices to drive traffic. It takes time to research on the topics, collect relevant images and edit them, and upload the articles on the website. Nonetheless, the work is rewarding.

7.       Data Entry

This is where you start off as a virtual assistant if you do not have any specialized skills or prior experience. Companies like Axion Data, Clickworker, SpeakWrite, etc. post work-from-home data entry jobs from time to time.

8.       Customer Support

Healthy customer relation and interaction is the foundation of a successful business. As a virtual customer support assistant, you’d be answering customer queries, collecting feedback, answering calls, and managing. Business owners usually are too involved in other trade aspects to look after the concerns of the customers. So, they would delegate these tasks to prompt virtual assistants to get the job done perfectly and on time.

Some other common tasks performed by VAs include:

  • General administration
  • Calendar management
  • Bookkeeping
  • Preparing reports
  • Video/photo editing
  • Travel planning

Once you’ve identified your area of interest, it’s time to move to the next step.

Other Skills You Must Possess

As easy as it may sound, becoming a virtual assistant requires caliber and the right personality. Apart from impressive writing and speaking skills, you also need to master a few other traits:

  • Time management: Meeting deadlines is of utmost importance. If your client wants something at 2 p.m., you have to finish the task by the time. Since you’ll likely be performing multiple tasks in a day, it’s imperative you know how to manage your time
  • Organizational skills: To be able to plan and prioritize your projects is an important part of being a virtual assistant
  • Computer literacy: Acquaint yourself with the basic troubleshooting issues as you would be mostly working on your computer as a remote assistant. Look out for malfunctions that might interrupt your work or potentially breach your client’s confidential data
  • Availability: As a VA, you should make yourself approachable by your employer so that you may address issues that need immediate attention. In other words, be responsive to your client’s requirements
  • Willingness to learn: Always be up for learning new skills and competencies. This will take your career to heights like nothing else
  • Interpersonal skills: Because you’ll be communicating with your client on a daily basis, it’s important you have solid interpersonal skills for smooth interaction
Independent Contractor or Full-Time VA?

Once you have developed the requisite skills to land a virtual assistant job, you need to decide the structure of your work. If you desire to establish your own VA business and remain self-employed, you are an independent contractor. However, it is much easier to work with an established company that offers VA services.

Pros and Cons of an Independent Contractor:
  • You are your own boss. Starting from clients to payments, you get to choose it all
  • Since no employer is involved here, all the money from the client is channeled to your account
  • Running a business successfully means wearing multiple hats at the same time. This might get difficult for people who would rather prefer an easy-going work life
  • Finding the initial clients is always the hardest and working independently makes it no easier
Pros and Cons of Full-time Work:
  • You need not be worried about the whole business running in the background. All you have to focus on is the work assigned to you and get it done on time
  • Since you will be working under an employer, they are responsible for bringing clients to your doorstep. No hassle of going on client hunts and spending money on marketing
  • You get some form of support and job security from the company you are working for
  • You do not, however, get to decide your pay. Essentially, your employer does that for you
  • You are no longer your own boss as you are now answerable to your employer and have to abide by the company’s guidelines
Individual Contractor or Employee: What’s Best for you?

Now that you are aware of the ins and outs of working as an individual contractor and employee, plump for one of these based on your personal requirements.

  • If you are an entrepreneur at heart, love to connect, can work long hours, and would rather have your own business than work under someone, start your business
  • If you want someone else to get clients for you and not having complete control doesn’t bother you, take up full-time work. You also get to shift jobs here more easily
Look for VA Jobs Online

Freelance marketplaces are the easiest way to find virtual assistant jobs. You will find multiple job postings on freelance boards or online virtual assistant websites such as Wishup that work to connect businesses with virtual assistants. While this may get very competitive, considering that there are thousands of other job seekers eyeing the same post as yours, the process is hassle-free and perfect for beginners.

You upload your portfolio on the site and apply for part-time or full-time job listings that suit your interest. If you get shortlisted, you might be interviewed over a Skype call or given some task as per the employer’s wish. Once you get selected, congratulations! You have just landed your first VA gig.

Build a Social Media Audience

Social media exposure equals bonus points for your business. It is the leading way of marketing your business to capture a new audience. Once you put your business out there in the world, it gets easier to land projects with clients from varied backgrounds. And more than often you would find yourself getting clients through Facebook, Instagram, or Twitter. However, you need not keep tossing between multiple social media accounts. Keep it simple and stick to only those platforms where you are most likely to find prospective clients.

Network

The best way to learn the tricks of the trade is to network with the people who have already established themselves in the industry. Here's how you can do so:

  • First, recognize the field where you may get your ideal employers as per your skills and interests
  • The next step after identification is to look for businesses that be might be offering outsourcing services and are profitable as well
  • Develop a strong online presence on Twitter, Facebook, and LinkedIn to get noticed by prospective clients. Do this by liking and sharing their posts regularly
  • Since you won’t see referrals pouring in when you have just started out, pitch your services to new companies daily. Let them know that you are interested in working with them and that you possess the relevant skills for it
  • If you are a newbie in the field, do not expect your client to trust your services all at once. Give them a trial period and if both the parties are satisfied, you can continue to work with the payment as settled by both

If you have one or two favorite blogs in your niche where you regularly interact with the blogger in the comment section, you can take a step ahead and email them asking about requirements of any sort of assistance now or even in the near future. You never know who needs a blogging VA. You might just get lucky and end up working under the guidance of your favorite blogger!

When you build meaningful connections with clients it helps you to perk up your reputation as a trusted virtual assistant. Scaling the ladders of a successful career as a VA will only be made easier if your potential clients already know that you are reliable.

Using Facebook Groups to Get a Virtual Assistant Job

What if websites and job boards aren’t for you? Worry not, Facebook groups can be your best friend when it comes to finding virtual assistant jobs. In a more localized environment, not only do they help you to communicate with fellow VAs but also serve as a place for:

  • Getting updates about the current online trends such as ‘What SEO practices are the most successful bloggers using today?’
  • Technical support in case you are stuck in a problem while working on a particular software as a VA
  • Gaining legitimate referral sources by interacting with colleagues and expanding your VA business
  • Understanding your field better and improving your existing knowledge about your work

Some of the most favored Facebook Groups are Cocktails and Contract, Member Vault, Ontraport User Community, and The Screw the Nine to Five Community.

The best thing about working as a Virtual Assistant is that you can work from anywhere in the world. You may be holidaying on the beaches of Goa or in the valleys of Kashmir and still be earning as long as you are carrying your laptop with an internet connection.

But how much you earn is completely dependent on your efforts. You work for more hours, you get higher pay. As you gain more experience and acquire client referrals, you can start negotiating for a higher premium for every hour you work. You need to hustle, be dedicated and proactive in your work. Creating a portfolio will be of no good if you do not do your job well to build positive client relationships and get more referrals in the future.

All in all, the job of a virtual assistant is a very lucrative one. So, what are you waiting for? Sign up at Wishup and start working as a virtual assistant in no time!

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There is a reason that virtual assistant jobs have climbed the popularity chart in recent times. Working from home at your own pace is a luxury not many have access to. Owing to technological advancements, the world has transformed into a well-connected, global village. In the age of 24*7 connectivity, businesses have embraced virtual employees like never before.

When you work remotely, you save precious hours on commute and can strike a better work-life balance compared to in-office employment. In fact, you’re also free from the many distractions at a workplace (think gossip and office politics) and can work uninterruptedly, devoting your complete focus to the task at hand. Becoming a full-time virtual assistant can thus open up a new world of untapped potential and lucrative opportunities for you.

When you initially start looking for virtual assistant jobs, you may find it tough to find steady opportunities and new clients, especially if you’re establishing a freelance practice. However, it is much easier to get a full-time and stable virtual assistant job with an established company.

Read on to find out how.

What is a Virtual Assistant?

Before thinking about how to become a virtual assistant, you should know what exactly the job demands. A virtual assistant is an experienced professional who is usually a jack-of-all-trades. They possess specific skill sets and offer administrative and other specialized support from a remote location.

VAs are quite adaptive and versatile. From doing administrative work like scheduling appointments, making reservations, sorting out emails and handling day-to-day operations to specialized areas like social media management, they do it all. While many people traditionally look at VAs simply as executive assistants, they can be actually be relied on for almost any job.

As a virtual assistant, you will typically work for up-and-coming entrepreneurs, small business owners, multinational companies, or freelancers. When thinking of how to become a virtual assistant, know that there is never a cut-and-dry list for the services a VA offers. No matter your educational background, you’re almost always guaranteed to find a client looking for the specific skills you possess.

Here are a few examples.

1.       If you have a sales background, you can find a client who is looking to delegate work like the creation of sales pages, performing outreach and generating leads.

2.       If you are drawn towards writing content, you can find a business looking for someone to perform content research and write monthly blogs.

3.       You can even find clients looking for more direct, recurring work like email management, data entry, scheduling meetings and other tasks that are usually handled by a personal assistant.

Usually, the busier your boss is, the more you might have to multi-task. You may have to juggle several roles in a day, depending on their schedule and your profile.

Skills and Requirements

Next come the specific qualifications and skills you need to possess. Lucky for you, unlike regular jobs, virtual assistance does not require a horde of expensive degrees and courses. Essentially, the top requirements are a laptop with an internet connection and good communication skills. You need to be fluent in English, be good at time management and prove to your client that you are reliable. Having a strong personality and self-confidence will help add to your profile. Being resourceful, readily available for calls, and adding value to a task in a way that a standard office administrator cannot, will take your value one notch up.

If you’re wondering how to become a virtual assistant if you're not tech savvy, it’s important to remember that everyone starts at the beginning. You don't need to a computer geek to be a virtual assistant. Learn important tools like SEO, data management through online courses to build your resume. Browse through a host of free tutorials and courses and choose the one you like best. Moreover, virtual assistant platforms like Wishup offer rigorous training on several skills before assigning a client to a VA. This means you only need bring some professional experience and a genuine willingness to learn to the table.

Research and staying on top of the latest technological trends will also do the trick. Proficiency with common email management and social media tools will add to your resume. Your growth as a VA is only as high as the amount of effort you put into it.

When you’re trying to build your career as a VA, there are a lot of things to be taken into consideration.

Independent vs Employee

When looking into the aspects of how to become a virtual assistant, it is important to decide whether you wish to work as an independent contractor or work for a firm as an employee. As an independent contractor, you would be self-employed and call the shots. The pricing and work hours would be set by you. But it also comes with the added responsibility of handling your own business. Finding clients can be difficult during initial stages let alone having a client network. Moreover, if you have to look after your family, the long hours may distort your work-life balance.

As an employee, you would be working for an established VA company that assigns clients and projects to you. This is a great option if you’re looking to commit only a certain number of hours in a day and clock out without having to tend to additional business-related duties. You will have clear boundaries and a steady income that might not always be possible when starting a business. However, your pay will be pre-determined and you will have to be answerable to your employer.

A third, albeit tricky option is starting your own VA company after gaining some first-hand experience at an established company. This can tough considering the clauses that are placed in their contracts, stopping you from poaching their clients.

The best route to establishing your career as a virtual assistant is to take up a full-time role with a virtual assistant platform.

Create an Online Presence

Whether you are starting off independently or as an employee, establishing a social media presence will always prove to be beneficial. Focus your efforts on platforms where you can usually find potential clients. Building a strong social media account can help build strong relationships. Tools like Buffer are great for creating fresh content. It has free built-in analytics, allowing you to measure the success and effectiveness of your posts

Apart from this, creating your own website is important. Your clients should be able to find you, see your work and recognise you as a reliable resource. It adds a sense of professionalism and highlights your skills and provides you with a platform and an opportunity to express yourself. Some basic steps that you can take into consideration are deciding on branding elements, creating an effective logo and showing you are committed to constant learning.

Next Steps

1.       It can be useful to post your resume online when looking for a virtual assistant job. Test the waters by checking out a few job sites and post your resume. This will give you an idea of what’s out there and lots of employers can see your profile as well. Build a strong resume and see how many hits you get. Whether you wish to take up the job or no, the information can be useful and help in building a stronger presence.

2.       Finding your first few clients can be tricky. To land clients without struggling, know who your ideal clients are direct your efforts towards targeting them. Begin building a steady relationship with potential clients and pitch new prospects daily.

3.       The easiest way to find new clients is to join forces with a virtual assistant company.

4.       Pitch to your clients until you have steady growth through referrals.

5.       Offer a trial period in the initial stages. This will help the client develop trust as they don't know what to expect. A short trial period can be useful to both the client and yourself to figure out compatibility.

6.       Once they’ve made a commitment to you, check with them regularly. Be consistent with your work and communicate well. Set a schedule for regular updates, video meetings and discussions to maintain a strong relationship, which is a key factor for client retention.

7.       While a VA is a jack-of-all-trades and there is no set list of the tasks that you can handle, once you gave steady business, find a niche and specialize in it. This will help you look more professional, create trust and you can become the go-to person for that service.

8.       Once you land a gig, be sure to create a designated workspace for yourself at home. Whether it's a small desk by your bed or separate office space, it will help you work uninterrupted and stay from distractions and unduly stress.

Things to Remember

While it is important to get your clients to trust you, it is just as important for you to be able to trust them. When paired with a good VA firm, you will rarely face an issue. Here are a few best practices when looking for a VA opportunity.

  • Always be thorough with your research. Read up on the company or person whom you are going to offer your services. Ensure that the company has a training program in place so you are able to offer the highest quality of services.
  • Know what to expect from a VA company. Reputed companies are thorough in their screening process. They may ask for your resume or take an online interview to ensure your integrity. If a company is lax in their due diligence, they may not be very trusted or reputed.
  • Get in touch with fellow VAs when seeking a new job. They may direct you to rewarding opportunities in established companies.

Now that you know the important steps on how to become a virtual assistant, remember to always stay on the path of constant learning. Stay on top of the latest technologies, learn new tools and regularly build up your resume. This will show your clients that you have the hustle and they will put all their faith in you. Slowly and steadily, you can build a successful career for yourself as a VA.

Interesting in becoming a virtual assistant? Sign up at Wishup and embark on a rewarding career!

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The Client

Based in California, Silicon Valley Innovation Centre (SVIC) fosters entrepreneurship through executive programs, workshops, and seminars in Silicon Valley. They help companies innovate and scale through educational tours to leading tech startups, workshops, and other events focusing on emerging trends, disruptive technologies, innovation, and entrepreneurship. Since 2012, they have conducted innumerable executive education programs and study tours for business owners, corporate executives, and government leaders from across the globe.

Client Requirements

SVIC was looking for a qualified and experienced virtual assistant who could offer support in the following areas:

  • Marketing: Blog writing, newsletter designing, and content posting support. The VA should be able to quickly learn marketing software such as MailChimp, Mautic, and Constant Contacts.
  • Business development: To obtain an in-depth understanding of SVIC’s customer relationship platform and keep it updated. Track the business's CRM activities and coordinate with the Vice President directly for improvements in the system.
  • Calendar management: Manage the President’s various social media handles and calendar.
  • Web research: Research the market and provide data to the sales team. Emphasis on researching nascent startups and availability of keynote speakers.
  • Website maintenance: Manage SVIC’s WordPress account. Update new subscribers that have signed up for the newsletter.
  • Tele-calling: Thorough knowledge of new product launches. Calling potential clients and informing them of new products. Pass on leads to the sales team.
  • Chatbot: Be the first point of contact to website visitors. Offer a brief of the company and products. Respond to website visitors’ queries through the Chatbot.
The Challenge

Wishup initially offered the client 2 virtual assistants to fulfill their major requirements. In the background, Wishup worked on identifying a VA with the requisite skill set to serve SVIC single-handedly.

How We Identified the Right VA

Wishup undertook an extensive process of identifying the best VA for SVIC. Following are some exercises we conducted before zeroing in on a VA -

i) A thorough study of shortlisted resumes to locate a candidate from a similar industry as SVIC

ii) Shortlisted VAs were required to complete a list of tasks similar to SVIC’s requirements. Their work quality, responsiveness and overall professionalism were closely analyzed

iii) The shortlisted VAs were then trained in the specific marketing software required by SVIC. They were also tested extensively on their learning and understanding

iv) Mock call sessions were held for calling assignments

Our Solution

After an extensive search, we identified a suitable candidate to assist SVIC:

The Virtual Assistant holds 12+ years of experiences in sales and marketing in the Travel industry, along with an experience of 7 years working remotely. She demonstrated a sound understanding of the market and displayed an acute presence of mind combined with professionalism. She also boasted of impressive credentials, having acquired an MBA degree from a reputed institution. Combined with a wide knowledge of CRM and research platforms, she was a natural choice for this particular placement.

The VA was sourced out to SVIC on 31 October, 2018. Since then, she has competently, impressively and single-handedly carried out the entire support operations required by SVIC.

Here are her present responsibilities:

Marketing

The VA interacts directly with the Marketing Head at SVIC for marketing tasks such as uploading newsletters, blog writing, uploading content on the website in HTML format, creating drafts of new flyers and webinars on marketing software (Mautic).

Sales and business management

The VA interacts with the sales team and assists it with generating new databases, updating the existing database, uploading details on the CRM, and maintaining and supervising uploaded documents.

Website management

The VA interacts with the Project Director and maintains the entire website’s database collection on new bookings and new program registrations. She collects the participants’ contact details and maintains them on Google Sheets. She also sends the sales team program boilers and shares information required to convert a lead.

Chatbot

The VA interacts with the website’s visitors on the real-time chatbot platform called Drift. During her shift, she greets visitors and tries to build a rapport by sharing program and workshop details. She also answers their queries with the help of senior members and forwards relevant queries to the right department.

Backend support

The VA maintains records of each team on the company Drive with MS office. She also updates the various documents as required. In addition, she contributes to new projects by sharing her thoughts during weekly team meetings.

Calendar and social media management

The VA interacts directly with the President to maintain his LinkedIn account along with his calendar for upcoming appointments.

SVIC has been using Wishup for over a year and we are truly happy with the level of their service. All the VAs that we have are very responsive, competent, and diligent. We are currently working with one VA, who is supporting all teams from Marketing, Project Management, Sales and Business Development. If you need additional admin support Wishup is the perfect platform to assist your team.

Elena Pinzon, Director of Project Management, SVIC

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There is a reason that virtual assistant jobs have climbed the popularity chart in recent times. Working from home at your own pace is a luxury not many have access to. Owing to technological advancements, the world has transformed into a well-connected, global village. In the age of 24*7 connectivity, businesses have embraced virtual employees like never before.

When you work remotely, you save precious hours on commute and can strike a better work-life balance compared to in-office employment. In fact, you’re also free from the many distractions at a workplace (think gossip and office politics) and can work uninterruptedly, devoting your complete focus to the task at hand. Becoming a full-time virtual assistant can thus open up a new world of untapped potential and lucrative opportunities for you.

When you initially start looking for virtual assistant jobs, you may find it tough to find steady opportunities and new clients, especially if you’re establishing a freelance practice. However, it is much easier to get a full-time and stable virtual assistant job with an established company.

Read on to find out how.

What is a Virtual Assistant?

Before thinking about how to become a virtual assistant, you should know what exactly the job demands. A virtual assistant is an experienced professional who is usually a jack-of-all-trades. They possess specific skill sets and offer administrative and other specialized support from a remote location.

VAs are quite adaptive and versatile. From doing administrative work like scheduling appointments, making reservations, sorting out emails and handling day-to-day operations to specialized areas like social media management, they do it all. While many people traditionally look at VAs simply as executive assistants, they can be actually be relied on for almost any job.

As a virtual assistant, you will typically work for up-and-coming entrepreneurs, small business owners, multinational companies, or freelancers. When thinking of how to become a virtual assistant, know that there is never a cut-and-dry list for the services a VA offers. No matter your educational background, you’re almost always guaranteed to find a client looking for the specific skills you possess.

Here are a few examples.

1.       If you have a sales background, you can find a client who is looking to delegate work like the creation of sales pages, performing outreach and generating leads.

2.       If you are drawn towards writing content, you can find a business looking for someone to perform content research and write monthly blogs.

3.       You can even find clients looking for more direct, recurring work like email management, data entry, scheduling meetings and other tasks that are usually handled by a personal assistant.

Usually, the busier your boss is, the more you might have to multi-task. You may have to juggle several roles in a day, depending on their schedule and your profile.

Skills and Requirements

Next come the specific qualifications and skills you need to possess. Lucky for you, unlike regular jobs, virtual assistance does not require a horde of expensive degrees and courses. Essentially, the top requirements are a laptop with an internet connection and good communication skills. You need to be fluent in English, be good at time management and prove to your client that you are reliable. Having a strong personality and self-confidence will help add to your profile. Being resourceful, readily available for calls, and adding value to a task in a way that a standard office administrator cannot, will take your value one notch up.

If you’re wondering how to become a virtual assistant if you're not tech savvy, it’s important to remember that everyone starts at the beginning. You don't need to a computer geek to be a virtual assistant. Learn important tools like SEO, data management through online courses to build your resume. Browse through a host of free tutorials and courses and choose the one you like best. Moreover, virtual assistant platforms like Wishup offer rigorous training on several skills before assigning a client to a VA. This means you only need bring some professional experience and a genuine willingness to learn to the table.

Research and staying on top of the latest technological trends will also do the trick. Proficiency with common email management and social media tools will add to your resume. Your growth as a VA is only as high as the amount of effort you put into it.

When you’re trying to build your career as a VA, there are a lot of things to be taken into consideration.

Independent vs Employee

When looking into the aspects of how to become a virtual assistant, it is important to decide whether you wish to work as an independent contractor or work for a firm as an employee. As an independent contractor, you would be self-employed and call the shots. The pricing and work hours would be set by you. But it also comes with the added responsibility of handling your own business. Finding clients can be difficult during initial stages let alone having a client network. Moreover, if you have to look after your family, the long hours may distort your work-life balance.

As an employee, you would be working for an established VA company that assigns clients and projects to you. This is a great option if you’re looking to commit only a certain number of hours in a day and clock out without having to tend to additional business-related duties. You will have clear boundaries and a steady income that might not always be possible when starting a business. However, your pay will be pre-determined and you will have to be answerable to your employer.

A third, albeit tricky option is starting your own VA company after gaining some first-hand experience at an established company. This can tough considering the clauses that are placed in their contracts, stopping you from poaching their clients.

The best route to establishing your career as a virtual assistant is to take up a full-time role with a virtual assistant platform.

Create an Online Presence

Whether you are starting off independently or as an employee, establishing a social media presence will always prove to be beneficial. Focus your efforts on platforms where you can usually find potential clients. Building a strong social media account can help build strong relationships. Tools like Buffer are great for creating fresh content. It has free built-in analytics, allowing you to measure the success and effectiveness of your posts

Apart from this, creating your own website is important. Your clients should be able to find you, see your work and recognise you as a reliable resource. It adds a sense of professionalism and highlights your skills and provides you with a platform and an opportunity to express yourself. Some basic steps that you can take into consideration are deciding on branding elements, creating an effective logo and showing you are committed to constant learning.

Next Steps

1.       It can be useful to post your resume online when looking for a virtual assistant job. Test the waters by checking out a few job sites and post your resume. This will give you an idea of what’s out there and lots of employers can see your profile as well. Build a strong resume and see how many hits you get. Whether you wish to take up the job or no, the information can be useful and help in building a stronger presence.

2.       Finding your first few clients can be tricky. To land clients without struggling, know who your ideal clients are direct your efforts towards targeting them. Begin building a steady relationship with potential clients and pitch new prospects daily.

3.       The easiest way to find new clients is to join forces with a virtual assistant company.

4.       Pitch to your clients until you have steady growth through referrals.

5.       Offer a trial period in the initial stages. This will help the client develop trust as they don't know what to expect. A short trial period can be useful to both the client and yourself to figure out compatibility.

6.       Once they’ve made a commitment to you, check with them regularly. Be consistent with your work and communicate well. Set a schedule for regular updates, video meetings and discussions to maintain a strong relationship, which is a key factor for client retention.

7.       While a VA is a jack-of-all-trades and there is no set list of the tasks that you can handle, once you gave steady business, find a niche and specialize in it. This will help you look more professional, create trust and you can become the go-to person for that service.

8.       Once you land a gig, be sure to create a designated workspace for yourself at home. Whether it's a small desk by your bed or separate office space, it will help you work uninterrupted and stay from distractions and unduly stress.

Things to Remember

While it is important to get your clients to trust you, it is just as important for you to be able to trust them. When paired with a good VA firm, you will rarely face an issue. Here are a few best practices when looking for a VA opportunity.

  • Always be thorough with your research. Read up on the company or person whom you are going to offer your services. Ensure that the company has a training program in place so you are able to offer the highest quality of services.
  • Know what to expect from a VA company. Reputed companies are thorough in their screening process. They may ask for your resume or take an online interview to ensure your integrity. If a company is lax in their due diligence, they may not be very trusted or reputed.
  • Get in touch with fellow VAs when seeking a new job. They may direct you to rewarding opportunities in established companies.

Now that you know the important steps on how to become a virtual assistant, remember to always stay on the path of constant learning. Stay on top of the latest technologies, learn new tools and regularly build up your resume. This will show your clients that you have the hustle and they will put all their faith in you. Slowly and steadily, you can build a successful career for yourself as a VA.

Interesting in becoming a virtual assistant? Sign up at Wishup and embark on a rewarding career!

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Ever got up on a Monday morning and thought to yourself, ‘Oh! Not again! Here comes another week of hustle-bustle and no rest!’ All that goes on in your head is how you are going to pull yourself up from the comfort of your bed and get yourself to travel for an hour or so to get into your cubicle just in time. The usual Monday morning blues, right? If only you could work sitting on your bed with a cup of coffee instead of having to commute for long hours every day. If only there were no more slogging from nine to five every day.

The solution? A virtual assistant (VA) job.

Especially if you’re looking to resume your career after a sabbatical but want to work from home, a virtual assistant job is a good fit. Moreover, if you hold corporate experience, it won’t be long before you land a virtual assistant job.

All you need is a computer, high-speed internet connection, and telephone connection for you to work in the field of your expertise with a lot more flexibility and convenience than a regular job.

What is a Virtual Assistant Job?

A virtual assistant is a person who offers their services to a company from afar or ‘virtually’. The type of service you provide covers a wide range of job prospects - it can be simple transcription tasks to complex digital marketing campaigns. Busy professionals, bloggers, business owners, entrepreneurs are usually the ones in search of virtual assistants.

Why Should You Get a Virtual Assistant Job?

The concept of flexible working hours is now truly realized with the advent of virtual jobs. In the present era where digital nomads are slowly becoming mainstream, more people are resorting to remote jobs. If you’re looking for the reliability of a full-time job with a regular source of income but also want to spend the day pursuing other interests and looking after your family, lose no time in looking for a virtual assistant job. As avirtual assistant, you have the luxury of working from your home, a nearby café, or just about any place in the world. Choose your desired working hours and make money by working as a virtual assistant.

So how does one get a virtual assistant job? Where do you start if you want to become a full-time VA? Read on to find out.

Identify your Skillset

You may be an engineering graduate, possess expertise in social media management or want to work as a technical writer. Whichever your area of proficiency may be, rest assured you will find the right business looking for the exact services you are willing to offer.

You can even take up multiple projects from different companies, each of which requires a different set of skills. Say, one day you are helping the manager of a company with his emails and meetings and the next day you are working with a travel agency and deciding on a client’s itinerary. Sounds fun, right? Starting from the entry-level jobs for absolute beginners to skilled jobs in website designing or app development, the opportunities are many.

To get started, you have to identify and choose the skillset you want to put to use. Here are some common areas virtual assistants work in.

1.       Website or Blog Management

Virtual assistants often manage a company’s website and blog. They look after blog posting schedule and work on Content Managing Systems such as Wordpress. From creating to curating content for the posts, regularly updating the blog, choosing images for posts, managing affiliate links, replying to comments on posts and emails to promoting the content on social media platforms, the tasks performed by a virtual assistant can be varied.

2.       Social Media Management

Social media is a powerful weapon. For business owners, entrepreneurs, brands, influencers, and bloggers, an online presence can drastically alter their revenue. As a social media virtual assistant, you will be working with them to grow a loyal online audience. Some tasks include hunting for post-worthy pictures, editing them and posting them with SEO-friendly captions, scheduling posts, interacting with followers, responding to queries, and analyzing statistics on reach.

3.       Email Management

As a virtual email assistant, you will be assisting business owners in organizing the inbox, replying to customer inquiries, follow-ups, and conducting email marketing campaigns. However, you won’t be able to start off as an email marketing VA without prior knowledge on autoresponders, email lists, and template designing software like ConvertKit.

4.       Online Research

Patience and an eye for detail is all that online research needs. Anyone with a sharp eye for data and the right sources can easily perform research as a VA. You will need to keep a track record and analyze the data from the competitors’ market, and work on consumer data and look for trends in it. Once done with your research, you’d also need to present your findings in an easily digestible format to your client.

5.       E-commerce Assistance

As a VA working with an e-commerce business, you’d be assisting your client in taking and organizing orders, returns, promotions, and general customer queries. If you’ve got some experience in the retail industry, you can put your skills to use as a virtual assistant and manage your client’s business competently.

6.       Copywriting

Copywriting is one of the most searched jobs on the internet today. As a greater portion of the general public resorts to the internet for viable information on a myriad of topics, businesses and bloggers are conquering the online market by sharing content on a regular basis. Content creation not only demands impeccable writing skills but also requires an acquaintance with digital marketing techniques like SEO practices to drive traffic. It takes time to research on the topics, collect relevant images and edit them, and upload the articles on the website. Nonetheless, the work is rewarding.

7.       Data Entry

This is where you start off as a virtual assistant if you do not have any specialized skills or prior experience. Companies like Axion Data, Clickworker, SpeakWrite, etc. post work-from-home data entry jobs from time to time.

8.       Customer Support

Healthy customer relation and interaction is the foundation of a successful business. As a virtual customer support assistant, you’d be answering customer queries, collecting feedback, answering calls, and managing. Business owners usually are too involved in other trade aspects to look after the concerns of the customers. So, they would delegate these tasks to prompt virtual assistants to get the job done perfectly and on time.

Some other common tasks performed by VAs include:

  • General administration
  • Calendar management
  • Bookkeeping
  • Preparing reports
  • Video/photo editing
  • Travel planning

Once you’ve identified your area of interest, it’s time to move to the next step.

Other Skills You Must Possess

As easy as it may sound, becoming a virtual assistant requires caliber and the right personality. Apart from impressive writing and speaking skills, you also need to master a few other traits:

  • Time management: Meeting deadlines is of utmost importance. If your client wants something at 2 p.m., you have to finish the task by the time. Since you’ll likely be performing multiple tasks in a day, it’s imperative you know how to manage your time
  • Organizational skills: To be able to plan and prioritize your projects is an important part of being a virtual assistant
  • Computer literacy: Acquaint yourself with the basic troubleshooting issues as you would be mostly working on your computer as a remote assistant. Look out for malfunctions that might interrupt your work or potentially breach your client’s confidential data
  • Availability: As a VA, you should make yourself approachable by your employer so that you may address issues that need immediate attention. In other words, be responsive to your client’s requirements
  • Willingness to learn: Always be up for learning new skills and competencies. This will take your career to heights like nothing else
  • Interpersonal skills: Because you’ll be communicating with your client on a daily basis, it’s important you have solid interpersonal skills for smooth interaction
Independent Contractor or Full-Time VA?

Once you have developed the requisite skills to land a virtual assistant job, you need to decide the structure of your work. If you desire to establish your own VA business and remain self-employed, you are an independent contractor. However, it is much easier to work with an established company that offers VA services.

Pros and Cons of an Independent Contractor:
  • You are your own boss. Starting from clients to payments, you get to choose it all
  • Since no employer is involved here, all the money from the client is channeled to your account
  • Running a business successfully means wearing multiple hats at the same time. This might get difficult for people who would rather prefer an easy-going work life
  • Finding the initial clients is always the hardest and working independently makes it no easier
Pros and Cons of Full-time Work:
  • You need not be worried about the whole business running in the background. All you have to focus on is the work assigned to you and get it done on time
  • Since you will be working under an employer, they are responsible for bringing clients to your doorstep. No hassle of going on client hunts and spending money on marketing
  • You get some form of support and job security from the company you are working for
  • You do not, however, get to decide your pay. Essentially, your employer does that for you
  • You are no longer your own boss as you are now answerable to your employer and have to abide by the company’s guidelines
Individual Contractor or Employee: What’s Best for you?

Now that you are aware of the ins and outs of working as an individual contractor and employee, plump for one of these based on your personal requirements.

  • If you are an entrepreneur at heart, love to connect, can work long hours, and would rather have your own business than work under someone, start your business
  • If you want someone else to get clients for you and not having complete control doesn’t bother you, take up full-time work. You also get to shift jobs here more easily
Look for VA Jobs Online

Freelance marketplaces are the easiest way to find virtual assistant jobs. You will find multiple job postings on freelance boards or online virtual assistant websites such as Wishup that work to connect businesses with virtual assistants. While this may get very competitive, considering that there are thousands of other job seekers eyeing the same post as yours, the process is hassle-free and perfect for beginners.

You upload your portfolio on the site and apply for part-time or full-time job listings that suit your interest. If you get shortlisted, you might be interviewed over a Skype call or given some task as per the employer’s wish. Once you get selected, congratulations! You have just landed your first VA gig.

Build a Social Media Audience

Social media exposure equals bonus points for your business. It is the leading way of marketing your business to capture a new audience. Once you put your business out there in the world, it gets easier to land projects with clients from varied backgrounds. And more than often you would find yourself getting clients through Facebook, Instagram, or Twitter. However, you need not keep tossing between multiple social media accounts. Keep it simple and stick to only those platforms where you are most likely to find prospective clients.

Network

The best way to learn the tricks of the trade is to network with the people who have already established themselves in the industry. Here's how you can do so:

  • First, recognize the field where you may get your ideal employers as per your skills and interests
  • The next step after identification is to look for businesses that be might be offering outsourcing services and are profitable as well
  • Develop a strong online presence on Twitter, Facebook, and LinkedIn to get noticed by prospective clients. Do this by liking and sharing their posts regularly
  • Since you won’t see referrals pouring in when you have just started out, pitch your services to new companies daily. Let them know that you are interested in working with them and that you possess the relevant skills for it
  • If you are a newbie in the field, do not expect your client to trust your services all at once. Give them a trial period and if both the parties are satisfied, you can continue to work with the payment as settled by both

If you have one or two favorite blogs in your niche where you regularly interact with the blogger in the comment section, you can take a step ahead and email them asking about requirements of any sort of assistance now or even in the near future. You never know who needs a blogging VA. You might just get lucky and end up working under the guidance of your favorite blogger!

When you build meaningful connections with clients it helps you to perk up your reputation as a trusted virtual assistant. Scaling the ladders of a successful career as a VA will only be made easier if your potential clients already know that you are reliable.

Using Facebook Groups to Get a Virtual Assistant Job

What if websites and job boards aren’t for you? Worry not, Facebook groups can be your best friend when it comes to finding virtual assistant jobs. In a more localized environment, not only do they help you to communicate with fellow VAs but also serve as a place for:

  • Getting updates about the current online trends such as ‘What SEO practices are the most successful bloggers using today?’
  • Technical support in case you are stuck in a problem while working on a particular software as a VA
  • Gaining legitimate referral sources by interacting with colleagues and expanding your VA business
  • Understanding your field better and improving your existing knowledge about your work

Some of the most favored Facebook Groups are Cocktails and Contract, Member Vault, Ontraport User Community, and The Screw the Nine to Five Community.

The best thing about working as a Virtual Assistant is that you can work from anywhere in the world. You may be holidaying on the beaches of Goa or in the valleys of Kashmir and still be earning as long as you are carrying your laptop with an internet connection.

But how much you earn is completely dependent on your efforts. You work for more hours, you get higher pay. As you gain more experience and acquire client referrals, you can start negotiating for a higher premium for every hour you work. You need to hustle, be dedicated and proactive in your work. Creating a portfolio will be of no good if you do not do your job well to build positive client relationships and get more referrals in the future.

All in all, the job of a virtual assistant is a very lucrative one. So, what are you waiting for? Sign up at Wishup and start working as a virtual assistant in no time!

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The Client

Based in California, Silicon Valley Innovation Centre (SVIC) fosters entrepreneurship through executive programs, workshops, and seminars in Silicon Valley. The help companies innovate and scale by educating them on emerging trends and disruptive technologies through visits to leading tech startups and workshops. Their study tours, programs, and events focus on disruptive startups, innovation, and entrepreneurship. Since 2012, they have conducted innumerable executive education programs and study tours for business owners, corporate executives, and government leaders from across the globe.

Client Requirements

SVIC was looking for a qualified and experienced virtual assistant who could offer support in the following areas:

  • Marketing: Blog writing, newsletter designing, and content posting support. The VA should be able to quickly learn marketing software such as MailChimp, Mautic, and Constant Contacts.
  • Business development: To obtain an in-depth understanding of SVIC’s customer relationship platform and keep it updated. Track the business's CRM activities and coordinate with the Vice President directly for improvements in the system.
  • Calendar management: Manage the President’s various social media handles and calendar.
  • Web research: Research the market and provide data to the sales team. Emphasis on researching nascent startups and availability of keynote speakers.
  • Website maintenance: Manage SVIC’s WordPress account. Update new subscribers that have signed up for the newsletter.
  • Tele-calling: Thorough knowledge of new product launches. Calling potential clients and informing them of new products. Pass on leads to the sales team.
  • Chatbot: Be the first point of contact to website visitors. Offer a brief of the company and products. Respond to website visitors’ queries through the Chatbot.
The Challenge

Wishup initially offered the client 2 virtual assistants to fulfill their major requirements. In the background, Wishup was busy hunting to find one VA with the requisite skill set to fulfil the entire responsibilities of SVIC single-handedly.

How We Identified the Right VA

Wishup undertook an extensive process of identifying the best VA for SVIC. Following are some exercises we conducted before zeroing in on a VA”

i) A thorough study of shortlisted resumes to locate a candidate from a similar industry as SVIC

ii) Shortlisted VAs were required to complete a list of tasks similar to SVIC’s requirements. Their work quality, responsiveness and overall professionalism were closely analyzed

iii) The shortlisted VAs were then trained in the specific marketing software required by SVIC. They were also tested extensively on their learning and understanding

iv) Mock call sessions were held for calling assignments

Our Solution

After an extensive search, we identified a suitable candidate to assist SVIC:

The Virtual Assistant holds 12+ years of experiences in sales and marketing in the Travel industry, along with an experience of 7 years working remotely. She demonstrated a sound understanding of the market and displayed an acute presence of mind combined with professionalism. She also boasted of impressive credentials, having acquired an MBA degree from a reputed institution. Combined with a wide knowledge of CRM and research platforms, she was a natural choice for this particular placement.

The VA was sourced out to SVIC on 31 October, 2018. Since then, she has competently, impressively and single-handedly carried out the entire support operations required by SVIC.

Here are her present responsibilities:

Marketing

The VA interacts directly with the Marketing Head at SVIC for marketing tasks such as uploading newsletters, blog writing, uploading content on the website in HTML format, creating drafts of new flyers and webinars on marketing software (Mautic).

Sales and business management

The VA interacts with the sales team and assists it with generating new databases, updating the existing database, uploading details on the CRM, and maintaining and supervising uploaded documents.

Website management

The VA interacts with the Project Director and maintains the entire website’s database collection on new bookings and new program registrations. She collects the participants’ contact details and maintains them on Google Sheets. She also sends the sales team program boilers and shares information required to convert a lead.

Chatbot

The VA interacts with the website’s visitors on the real-time chatbot platform called Drift. During her shift, she greets visitors and tries to build a rapport by sharing program and workshop details. She also answers their queries with the help of senior members and forwards relevant queries to the right department.

Backend support

The VA maintains records of each team on the company Drive with MS office. She also updates the various documents as required. In addition, she contributes to new projects by sharing her thoughts during weekly team meetings.

Calendar and social media management

The VA interacts directly with the President to maintain his LinkedIn account along with his calendar for upcoming appointments.

SVIC has been using Wishup for over a year and we are truly happy with the level of their service. All the VAs that we have are very responsive, competent, and diligent. We are currently working with one VA, who is supporting all teams from Marketing, Project Management, Sales and Business Development. If you need additional admin support Wishup is the perfect platform to assist your team.

Elena Pinzon, Director of Project Management, SVIC

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Did you know that Jack Nilles, an engineer at NASA, pioneered the concept of working from home? Back in 1972, he used to work from home to save time and spare himself the inconvenience of travelling back and forth from work. In fact, he coined the word ‘telecommuting’ as he remotely worked on a NASA communication system.

If you spend a major chunk of your day commuting to and from work, you’ve had valuable time taken away from you. Time that you could have spent doing things you love, time that you could have spent with family. While Jack Nilles was an exception at the time, many professionals are working remotely today. Flexibility and higher productivity are only a couple of benefits of working remotely. With an increasing number of companies offering work-from-home options, it’s clear that the popularity of remote work is going to see an upward spiral. Interested in working remotely? Read on to find out how you can get a virtual job.

What is a Virtual Job?

Also known as remote, telecommute or at-home jobs, virtual jobs are done outside of a traditional office setting. Performed remotely, a virtual job will typically require you to have a laptop and a steady internet connection. You’ll find them with titles like virtual salesperson, virtual social media assistant, virtual teacher, etc. Read the job description carefully when you come across a virtual job to understand exactly what an employer is looking for. Virtual jobs can be either full-time, part-time or freelance opportunities, depending on the role. Again, the job description will have spelled this out clearly.

The Rise of Virtual Jobs

According to US Census data, 5.2% of workers worked from home in 2017 – some 8 million people. In India, too, working from home is picking up. As per a survey by Randstad in 2016, 53% of Indian workers prefer working from home. What is fueling the rise in virtual jobs?

Vastly improved internet connectivity, for one. Moreover, workers are now demanding flexible work environments and companies are also realizing that work-from-home options help them retain employees. Given that evidence suggests working virtually can improve productivity, it’s a win-win for both employers and employees.

A popular and sought after remote job is that of a virtual assistant. Virtual assistants typically offer support to small businesses and entrepreneurs in the form of answering phone calls, responding to emails, transcribing documents, organizing files, coordinating calendars, making travel arrangements, and other administrative tasks to help business owners focus on other important areas of a venture. As a virtual assistant, you can work remotely and choose from multiple profiles. All you need is a computer, internet connection, and a willingness to learn new things.

Who Can Become a Virtual Assistant?

Anybody eligible for employment can seek a remote or virtual assistant job. You will need to have basic skill sets like communication, multi-tasking, calendar management, etc. If you’re looking to take up a specific profile, you may also need to possess some industry-relevant skills.

Here are some popular virtual assistant profiles that companies routinely hire for.

Virtual Receptionist

Virtual receptionists handle responsibilities such as receiving text messages, handling phone calls, responding to clients, and other more complex tasks according to the employer’s needs. Virtual receptionists usually possess great soft skills, communication skills, can multi-task effectively, and maintain punctuality.

Virtual Personal Assistant

The typical tasks of a virtual personal assistant may include:

  • Scheduling appointments
  • Making reservations
  • Tracking finances and managing to-do lists
  • Organizing paperwork and important documents
  • Paying monthly bills
  • Planning events and parties
  • Making travel arrangements

More than any other virtual or remote job, it is of paramount importance for a virtual personal assistant to be able to connect with their employer and fully understand their needs.

Real Estate Virtual Assistant

Real Estate Virtual Assistants are relatively niche and possess more industry-specific skillsets that help brokers sell more real estate. Typical responsibilities include researching a property’s deed and ownership, ability to proof-read documents and various paperwork, generating potential leads through social media, posting and designing ads, setting and managing appointments with buyers/sellers, responding to inquiries, and updating lists for a realtor.

Virtual Administrative Assistant

Virtual administrative assistants typically hold some experience as a full-time office assistant or secretary (although this is not a necessary criterion). Virtual administrative assistants usually possess basic skill sets such as word processing, creating spreadsheets, typing and sending out e-mails quickly.

Virtual Executive Assistant (EA)

Virtual EAs are responsible for the creation of reports, management of communications, maintaining notes of virtual meetings, and organization of travel logistics. The most well qualified Virtual EAs are also capable of organizing memos, reports, financial statements, among a variety of other documents. They also help coordinate the tasks and responsibilities of interns and other staff.

Virtual Medical Assistants

Similar to an on-site medical assistant, remote medical assistants perform administrative tasks specifically for healthcare professionals. In order to be a virtual medical assistant, one must be able to-

  • Manage Electronic Medical Records
  • Oversee medical billing and coding
  • Verify and validate insurance records
  • Schedule patient appointments
Virtual Social Media Assistant

Virtual social media assistants are well-versed with social media platforms, are able to use data analytics to target audiences, research trends and schedule content accordingly to improve social media following and brand value. Virtual social media assistants are among the most widely demanded today. Public figures, brands, companies and even government organizations widely recognize and use social media assistants to raise awareness and carry out their marketing activities.

Virtual Project Manager

Communication is key when it comes to project managers. Virtual project managers communicate effectively with individual team members and are able to establish a rapport and trust between them. They are responsible for tracking progress with tasks and are able to lead the team effectively and delineate responsibilities. Project managers are usually held accountable for meeting deadlines and are expected to manage timelines.

Virtual Sales Assistant

Companies expect sales assistants to help boost sales of the company either by tapping into new leads or by providing valuable market research and product research. If you can collect relevant data for products offered by a company and help sales teams make informed decisions, this profile is right for you.

Virtual Research Assistant

Attention to detail, ability to use the internet as a tool for research and data entry are viewed as valuable skill sets in a research assistant. Jobs in this field tend to be hard to find as a freelance worker, which is why it is imperative for someone seeking a remote job to find a suitable and reliable platform to find appropriate employers.

Virtual Travel Assistant

Small businesses and travel bloggers have at recent times been increasingly relying on travel assistants to get things done. Be it booking flights, exchanging currency or arranging travel insurance, a virtual travel assistant is expected to fulfill these responsibilities and ensure that those traveling do not face any difficulties with hotel bookings, or other itinerary issues. If you are good at ensuring a smooth trip, this profession may be a good idea. It’s important to note that most people hire travel assistants on an as per need basis which makes it all the more important to stay connected to a suitable platform to regularly find employers.

Virtual Email Assistant

Despite significant advances in communication technologies, emails remain the most popular mode of business communications. The average individual in the United States spends over 4 hours every day just going through their emails. An email assistant is expected to help sort through important business communications, and help prioritize between various emails. An email assistant’s primary objective is to help their employer save time sifting through various emails.

Virtual Customer Support Assistant

Top companies such as Convergys, American Express and WorkSol are all actively on the lookout for remote customer support assistants. This is another growing opportunity with a number of companies exploring the possibility of recruiting people to work from a remote location. Communication skills and possessing the ability to speak fluently in the required language are an absolute minimum for anyone looking to be a customer support assistant. Soft skills come in handy, with many instances often requiring patience when dealing with customers. Each company has its own set of quality guidelines that are expected to be followed by their customer support assistants.

Virtual Hiring Assistant

Virtual hiring assistants emulate the role typically performed by the human resource management of a company, in that of recruiting and selecting potential candidates suitable for roles that the company seeks to fill. A candidate who has successfully completed a course in human resource management may stand above other candidates as he or she may be familiar with the process of recruitment and selection. Hiring assistants are expected to understand the roles for which they are hiring. They must have an in-depth understanding of the requirements of the company and help fulfil those needs by hiring appropriate candidates to carry out the roles.

If you are currently a full-time employee, or someone with professional experience looking to resume their career, you have some really good reasons to look at the possibility of becoming a virtual assistant.

Save time on commuting

Anyone who has ever worked as a full-time employee and has had to commute for long hours knows the troubles that come with it. If you are tired of spending over half your day commuting, becoming a virtual assistant is a great option. It allows you to work from home, maintain a routine that is uninterrupted by erratic traffic, and spend more time with loved ones.

Greater flexibility

For parents, in particular, who must look after their kids apart from working, working as a virtual assistant is the way to work around a busy schedule. You can choose a job that also allows you to work on a flexible schedule or part-time basis according to your needs.

Good source of income

A remote job is a great option if you are a full-time mother looking to monetize time on your hands. The average employee working a remote or virtual assistant job is reported to earn between $15-$25 per hour on average. Of course, this is subject to vary across profiles. If you are a work-at-home partner and are looking for a way to contribute financially, this is the perfect opportunity.

Easy to get started

Although it is tricky finding the right employer, choosing a reputed virtual assistant platform such as Wishup can land you the right role. You can easily register on Wishup and connect to potential employers looking for virtual assistants. Once you’ve received your training, you can start working with clients directly!

Before you begin sorting through different profiles, start by creating a list of skills you already possess. Once you sort through the profiles, you’ll get an idea of the skillsets required for the profile. You can then look to bridge any gap in skillsets. It goes without saying - like any profession, your likelihood of getting and succeeding at a virtual or remote job will be significantly improved if you are able to put yourselves in the shoes of your employer and understand what they need.

How Can I Get a Virtual Assistant Job?

New remote and virtual assistant jobs are emerging on a regular basis. There are clearly several benefits on offer if you want to work from a remote location. As important as it is to maintain a LinkedIn profile to connect to potential employers, it is equally important if not more in today’s world to get yourself on a reliable and established platform such as Upwork, Wishup, Freelancer, TaskRabbit. Etc. to open yourself to the possibility of finding remote jobs.

As a freelancer

Upwork is the world’s largest marketplace for freelancers. Given the size of the platform, you are bound to have a lot of competitors in any given field. The speed with which you are able to reach out to a client after they put out a request is often imperative to beating competition. Another option you can explore as a freelancer is Craig’s List.

As an employee

Wishup hires virtual employees and trains them for different profiles. This is a great option for those looking for a steady source of income instead of relying on projects. You can also set up a website or a blog on platforms such as MySpace, WordPress or Blogger to list out the skillsets you have to offer to potential employers. There is evidence to suggest that this works extremely well especially with highly niche professions.

Here are a few pointers to keep in mind when you’re looking for virtual assistant jobs.

Know Your Skills

Identify if you are great on the phone, good at editing videos or simply effective at communicating. Soft skills that hold you in good stead in a professional working environment remain the same for a remote job. The best virtual assistants are professional, manage time well, are adaptable and have a great work ethic.

Learn to Sell your Skills

It’s one thing honing your skills and a different ballgame selling them. It is not enough to know what you know, but you also need to know how to show it. You can best do this by understanding what companies are looking for and present them in the right fashion.

  • Remember to list out the most important and relevant skills for the job first.
  • Highlight your best works and projects on your resume. Employers want to know the opinions of those you may have previously worked with.
  • Take a balanced approach when filling out your resume – don’t be overly generous when describing your own skills.
  • Be professional, do not use text language or other slang whilst communicating.
Niche Occupations

Remember, the most niche industries require the most complex skills, but they also offer the highest pay. If you are a jack of all trades and master of none, you might want to look at ways you can change that, simply because it pays better. Look at the most relevant skills you have and work on perfecting the ones that you require most.

While the average income earned by virtual assistants is between $15-$25 an hour, there is nothing stopping you from going out and making ten times that amount.

Interested in working as a virtual assistant? Sign up at Wishup and meet your career goals while working from anywhere in the world!

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Is your business growing and so is your anxiety? Are you unable to rejoice in your own success because you’re having a hard time meeting customer demands and queries? Is the pile of client complaints stacking up with no one to attend it?

You’ve undoubtedly worked so hard to reach here and you know aware how important a role your customers have played in it. But with your business’ growing demands, you need the assistance of a qualified professional who will take care of its most important aspect - customer support.

What is a Virtual Customer Support Assistant?

Every business is wholly dependent on its customers for existence. And customers do not care how much you know unless they know how much you care. Meaning, ensuring customer satisfaction is not merely coming up with brilliant products and services. Without the personal human touch and reliable support, the most carefully executed business strategies will also inevitably fall short.

Interacting with your customers, paying heed to their feedback (both good and bad), answering their queries and retaining their trust are the keys to success. But as a business owner, you cannot do this all by yourself. This may seem probable when your business is at the budding stage, but a plentiful harvest requires the support of more skillful hands. Here’s where a virtual customer support assistant comes into play.

A virtual customer support assistant develops and retains this bond between your business and your customers, ensuring that every individual is taken care of and their demands met. A customer support VA will employ tools and best practices to ensure each customer is happy with your products and services. This will enable you as a business owner to focus on growing your business while your customer service VA handles customer queries and concerns in the background.

What Does a Virtual Customer Support Assistant Do?1.       Customer support

A successful business will see hordes of orders pouring in, which in turn means dealing with many enquiries and concerns. Your customer service VA will handle customer queries, grievances and feedback in a tactful manner ensuring that no queries are left unattended while you can focus on the growth of your business.

2.       Data entry

Verifying and identifying customer accounts is part and parcel of a business owner’s life. Your virtual customer support assistant will maintain a database with the names, addresses, contact numbers and other relevant information of customers.

3.       Taking customer orders

As your business grows, the number of orders pouring in will both excite you and overwhelm you. Your virtual customer support assistant can easily take up the task of noting down orders. After all, ensuring that customers have an enjoyable shopping experience is their primary duty.

4.       A consistent brand experience

Your customer support VA will promptly respond to customer queries and issues, leaving a positive impression on them. Hire a virtual customer support assistant to give your customers a consistent experience with your brand.

5.       Multi-channel support

Because customers today buy on different channels, they also expect to find you on them - telephone, email, social media, etc. Your virtual customer support assistant will ensure your business’ presence on all these channels and respond to customers that reach out.

Steps to Hire a Virtual Customer Support Assistant1.       Search for online platforms

The first step to finding the right VA is to look for the right online platforms that offer render such services. There are plenty of options to choose from. Companies such as Call Center Pros, Zirtual, Wishup, Brickwork India are among some of the leading virtual assistant companies.

2.       Have a pre-determined task list

Now that you have found the company of your choice, you need to come up with a definite task list, stating your specific needs and expectations. This will help you to find the virtual customer support assistant tailor-made to your specific needs. Since the day-to-day business operations are complex and taxing, having a task list is a must.

3.       Compare your options

Even with your specific task list in hand, you will find many prospective candidates. Here’s when you must compare your options. Narrow them down by carefully comparing these on the basis of price and quality of output.

4.       Enter into a direct dialogue

When you finally find a candidate that sparks your interest, get to know them personally by initiating a direct conversation. Ask questions that will help you determine whether they are cut out for your expectations. On proper assessment, if you’re convinced of their suitability, go ahead and hire them and if not, you can keep on looking until you find a satisfactory candidate.

5.       Plan the workflow

By this step, you have found the right candidate and are excited to start working with them. Now’s the time to plan out the workflow, stating the exact number of work hours, expected quality of output and other specifications your virtual customer assistant should be aware of before starting work.

Virtual Customer Support Assistant Job Description SamplesVirtual Customer Support Assistant Job Description Sample 1

Job summary

We are seeking to hire a virtual customer support assistant who will work remotely with our ever growing team of professionals. Our ideal candidate must possess friendly yet professional demeanor, top-notch communication skills and must be proficient in client management. Having at least two years of experience in customer service is a mandate.

Roles and responsibilities

  • Maintain updated and precise client files
  • Uphold our company’s reputation by ensuring client satisfaction
  • Converse with clients via phone or email
  • Accurately answer client queries and deal with client grievances
  • Redirect urgent or obscure queries to the relevant departments
  • Generate quotes for clients as and when requested

Job requirements

  • Though a college degree is preferred, High School Diploma is mandatory
  • Experience in the sales or financial sector is a bonus
  • Top-notch verbal and written communication skills
  • Ability to remain calm when dealing with challenging clients
  • Ability to multi-task and handle work pressure
Virtual Customer Support Assistant Job Description Sample 2

Job summary

We are looking to hire a virtual customer support assistant who can remotely join our team and prove to be a hardworking and reliable find. Your day-to-day operations will involve interacting with a wide variety of clients, some very challenging so the ability to carry out dealings in a friendly and professional manner is a mandate. Though having some work experience is preferred, we are willing to accept a Fresher provided they fulfill the other obligations.

Roles and responsibilities

  • Interacting with clients either through phone calls or email chats
  • Informing clients about products and services and handling client queries
  • Ensuring client satisfaction
  • Meeting client concerns and criticisms with patience
  • Maintaining detailed and accurate client files
  • Preparing monthly, quarterly and yearly management reports
  • Seeking management help as and when the need arises
  • Expanding client base by pursuing client leads

Job requirements

  • Must be a Graduate from a recognized University. Work experience not a mandate
  • Thorough knowledge of Microsoft suite
  • Must possess good communication and client management skills
  • Having a high E.Q. is a must
  • Paying keen attention to detail and being an innovative thinker
Benefits of Hiring a Virtual Customer Support Assistant 1.       Greater customer satisfaction

Customers are a business’ cornerstone; hence ensuring that your customers are satisfied with your products and services is a must. To ensure every single customer’s needs are met, hire a virtual customer support assistant who will interact with clients on your behalf, deal patiently with their queries and grievances and forward urgent enquiries to the relevant department.

2.       Cost-effective

Hiring a virtual customer support assistant is an affordable process as customer service VAs do not come with overhead expenses of salary, office equipment, office space and other supplies. You pay them only for the work they render. Moreover, you are not required to bear additional expenses of pension and health insurance unlike the case of a full-time employee.

3.       Better time utilization

There’s no task more important than customer support. If you take up this task single-handedly, working on suggestions and coming up with improved products and services will become back-breaking. That’s having too much on your plate! You may end up losing customers eventually. To avoid that, hire a virtual customer support assistant who will manage customers on your behalf while you work on business productivity. Moreover, if you hire a virtual customer support assistant from a different time zone, you can even utilize your sleep hours and at the same time get help in dealing with clients globally.

4.       Scalability

Days of sowing are not immediately followed by days of reaping. The waiting period in between, though precious in nature, is also accompanied by work dormancy. This is also the case when your business experiences a slump. Such times reveal the downside of hiring a full-time employee because you still need to pay fixed salaries and bear additional employee costs. This is when hiring a virtual customer support assistant comes handy as you are required to pay them only for the work they render.

5.       Easy hiring process

With so many online agencies providing highly skilled and experienced professionals, hiring a virtual customer support assistant is a doddle. All you need to do is simply choose the relevant agencies, review various CVs and set up a telephonic or Skype interview. The entire process can be accomplished within two to three days.

So, here’s detailed information on what a virtual customer support assistant is like and how their addition to your team will prove to be highly beneficial. Now, all you need to do is simply search for the perfect candidate and set down clear guidelines for them before they start work and watch them work their magic!

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