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Getting people motivated to serve customers and consistently deliver exceptional customer experiences can be one of the most daunting ..read more
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Research from Forrester has found that 80% of companies want to use customer service to differentiate themselves from the competition. So ..read more
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Marks & Spenser, the U.K.’s largest chain store, has decided to stop playing music in its stores following feedback from customers, ..read more
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We’ve all heard the all saying that “the customer is always right”, but is the customer really always right? Of course! Here are ..read more
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Attracting new customers is expensive and difficult. Today, competing for new customers is just part of operating in virtually any  ..read more
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The rapid migration from the web and PCs to mobile devices in the last decade surprised everyone. As smartphones rapidly became more ..read more
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Unhappy customers cost businesses $537 trillion each year. The customer is NOT always right, but even wrong customers can significantly ..read more
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The customer service landscape is changing, with technology allowing customer service to shift from call centers and direct contact ..read more
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Some popular products seem to sell themselves, but the reality is the success began with a process. The same is true in the business of ..read more
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