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Imagine this. It’s 3am. You’re sound asleep. Then, BING – your eyes pop open as your mind replays a stressful service scenario from the day before. You failed with a customer. Or at least that’s how it feels. Ready to get off the emotional roller coaster and get even better at creating strong customer loyalty […]

The post Create Strong Customer Loyalty with “Color Their World” appeared first on Who's Your Gladys?.

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If wanting happy customers and an engaged staff was enough – everyone would have them. Instead, customer complaints are common and nearly 75% of employees are reportedly disengaged. What can you do to get customer service right? We found a great source of customer service tips from a health care professional in metro Detroit.   Meet […]

The post 3 Customer Service Tips from a Health Care Pro appeared first on Who's Your Gladys?.

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We've created a Customer Service Week celebration to make it easy-peasy for you to celebrate your team's service excellence and inspire them to amp up their skills.

The post Celebrate Customer Service Week 2017 with This Easy Plan appeared first on Who's Your Gladys?.

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People who work in Customer Operations know of the “Alphabet Soup” of customer service performance metrics. In one expert's opinion, there's really only one that counts.

The post KPI Alphabet Soup: The Most Important Customer Service Performance Metric appeared first on Who's Your Gladys?.

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You’ve undoubtedly heard of the Internet of Things (IoT). So what is it? According to Forbes, IoT is described as everyday objects that can be connected to the Internet and be recognized by other devices and contribute info to a database. The Internet of Things ...

The post How is the Internet of Things Affecting Customer Service? appeared first on Who's Your Gladys?.

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Ever feel like the human connections in customer service are at risk? Even with advancements in artificial intelligence, combined with more use of chatbots and pre-recorded messages, creating strong, human connections with customers reigns supreme when it comes to customer loyalty.
I got a call the ...

The post Oh the Humanity! Creating Stronger Human Connections in Customer Service appeared first on Who's Your Gladys?.

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