When the spring crowds begin to arrive there are many dynamics to consider in order to best prepare your team. Since we have properties in all regions of the US, preparations vary based on weather, school schedules and other factors. We have already begun speaking to our leaders in the field to prepare our teams […]
As a result of Hurricane Maria, the United States, particularly Florida, has seen a large influx of Puerto Rican refugees looking for work. This could be great news for the hospitality industry which, with the unemployment rate reported at 4.1% in October and November and the difficulty securing workers through the H2B visa program, has […]
Social responsibility is important to us and we drive corporate social responsibility among our clients. In early November, we partnered with Caesars Entertainment and Clean The World for the fifth consecutive year to send two members of our housekeeping teams on a service trip to distribute recycled soap and hygiene kits to underserved youth and […]
With budget season upon us for 2018, you may be accepting proposals from vendors to assume responsibilities of one or more departments at your hotel, casino or resort. To protect yourself, your management company and your ownership group, there are specific questions to ask as you review these proposals. The cheapest option is generally not […]
When you think of an efficient check-in process, does the Front Desk operation come to mind? As hospitality experts, we all understand that the efficiency of the Front Desk and check-in relies tremendously on what happens behind the scenes within the Housekeeping operation. Without having sufficient inventory of clean rooms, they cannot satisfy early check-ins […]
At The Service Companies, one on our primary commitments is providing superior hospitality services to our customers by using the most effective and safest cleaning equipment and chemicals. Equally important, though, is ensuring that we are environmentally conscious at all of our 750 locations across the country. How do we do this? We have set […]
Spring is right around the corner, and many of us look forward to opening our windows and letting some fresh air in. Hotel rooms can be extra challenging where many rooms are sealed tight all year long. Housekeeping plays a significant role in keeping the guest areas clean and fresh. Following the basic cleaning standards […]
With the popularity of social media forums and review sites like TripAdvisor, now more than ever, our hotel, casino and vacation ownership resort customers are increasingly focused on providing their guests an exceptional experience. Cleanliness, interactions with the property’s staff, and amenities all factor into these reviews and our customers look to us to utilize […]
How confident are you that your associates are regularly looking for ways to fulfill requests or resolve problems before guests have time to think about them? In the hospitality industry, this is the norm if you want to stand out and exceed guests’ expectations. At The Service Companies, we partner with many properties and brands. […]
Technology has completely transformed each and every one of our daily lives. It has made us more productive, given us greater access to information, and simplified procedures that used to take days, weeks or months to complete. At The Service Companies, we believe that technology is integral to increasing the productivity of our associates, creating […]
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