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Retail stock prices forecast the future. The predictions for 2020 are dim. In 2019, global trade tensions, economic uncertainty and the ..read more
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Once upon a time, a very successful department store owner answered the telephone one evening. On the other end of the line was a customer ..read more
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Today we are excited to share with you a guest post by Danielle Adams. Mastering good client communication is the first step to a great ..read more
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Customer Experience trends are bigger and better for 2019. Artificial Intelligence (AI) tops the list, with a virtual army of app ..read more
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If we don’t look ahead we risk being left in the dust, and perhaps nowhere is that risk greater than with the emergence of Artificial ..read more
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E-commerce sites don’t make sense. In many cases they look like every other site, cluttered and not easy to search for the Contact Us  ..read more
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In a recent article in The Washington Post,  Minimum Wages are Rising, Pay for Experienced Retail Workers is Not, the authors write,“ ..read more
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According to Webster’s dictionary, networking is “the cultivation of a productive relationships for employment or business.” The key ..read more
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It’s rare that retailers ever talk about or report statistics on repeat customers. Stats are publicized on store over store results, year ..read more
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Retailers can learn important lessons from studying kiranas, mom-and-pop stores in India. In our present day quest to design the most ..read more

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