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(Houston, TX – January 3, 2019) PrimeFlight Aviation Services acquired New York-based aircraft appearance and leather care company, ReadyJet this week.

“We are excited to expand our current aircraft appearance offerings with ReadyJet’s specialized leather care program and deep clean services,” said Dan Bucaro, CEO of PrimeFlight Aviation Services.  “The ReadyJet network extends PrimeFlight’s presence into 18 additional airports, including Toronto and Boston.”

With a presence at 37 airports in the U.S. and Canada, ReadyJet offers a multitude of interior clean, exterior clean, and leather care services including major effort cleans, aircraft carpet care, brightwork, dry washing, wet washing, waxing, leather cleaning, ink removal, and color touch-up. ReadyJet will continue to operate under its brand as a wholly owned subsidiary of PrimeFlight, as PrimeFlight works to integrate the operations into its service network.

“We are excited to join the PrimeFlight team,” President of ReadyJet, Mark Farrington, explained. “Under PrimeFlight’s ownership we will gain access to key resources that will help us to continue to grow and further develop solutions for our customers.”

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(Houston, TX – December 19, 2018) Sharp Details, LLC, a PrimeFlight Aviation Services company, has acquired T Brennan Aircraft Cleaning, LLC and Performance Carpet and Upholstery Cleaning, LLC.

“I am excited to expand our operations to California, adding the experience and professionalism of Terry Brennan and his team,” President of Sharp Details, Jim Garland explained. “Having known Terry for 20 years, I have admired his dedication to detail and his company’s reputation as, among the best interior cleaning providers in the industry. We look forward to bringing our expertise together to offer our customers an unsurpassed service experience from coast to coast.”

Terry will stay on board as Regional Vice President, overseeing West Coast operations for Sharp Details.

“Having served with Jim on a number of industry advisory boards, I look forward to helping him and his team grow the Sharp Details footprint,” Terry said. “I am confident in the direction we are heading and am thrilled to be able to offer my team a greater opportunity for growth.”

About Sharp Details, LLC

Founded in 1994, Sharp Details provides both interior and exterior aircraft cleaning for the general aviation industry. With operations at more than 40 airports across Connecticut, New York, New Jersey, Maryland, Virginia, South Carolina, Georgia, Florida, Texas and now California, the company offers a wide range of cleaning services including wet and dry washing, waxing, Teflon paint protection, leather protection, interior restoration services, transient support and more. For more information, visit www.sharpdetails.com.

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(Houston, TX – June 29, 2018) PrimeFlight Aviation Services announces it has acquired Sharp Details, Inc. effective June 26, 2018. The company will operate as a division of PrimeFlight Aviation Services.

“We are excited to expand our scope into the general aviation industry through the acquisition of Sharp Details,” said Dan Bucaro, CEO of PrimeFlight Aviation Services. “As a leader in aircraft cleaning, the Sharp Details brand is a welcome extension to our range of services aimed at the commercial aviation industry.”

As a division of PrimeFlight Aviation Services, Sharp Details will continue to operate under its current name with president Jim Garland remaining in his role.

“I look forward to the support we will have from PrimeFlight,” Sharp Details President Jim Garland said. “We intend to grow the business, both organically and through strategic acquisitions as well as invest in new technologies, people, and equipment that will help us better serve our existing customer base.”

About Sharp Details, Inc.

Founded in 1994, Sharp Details provides both interior and exterior aircraft cleaning for the general aviation industry. With operations at more than 40 airports across Connecticut, New York, New Jersey, Maryland, Virginia, South Carolina, Georgia, Florida and Texas, the company offers a wide range of cleaning services including wet and dry washing, waxing, Teflon paint protection, leather protection, interior restoration services, transient support and more. For more information, visit www.sharpdetails.com.

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PrimeFlight Aviation Services announces it has acquired the business and assets of Ultimate Aircraft Deicing Corp.

“This acquisition not only enhances our existing service offering at KJFK, but also denotes an important step in our plan to expand PrimeFlight’s overall service portfolio while supporting our strategic growth strategy,” said Dan Bucaro, CEO of PrimeFlight Aviation Services. “We are very excited to welcome Ultimate into the PrimeFlight family”.

Ultimate Aircraft Deicing Corp. has been providing deicing services since 2006. It provides deicing services to over 20 airlines at JFK, DCA, and ATL.

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Each year, our parent company, SMS Holdings, recognizes the company’s top performers with the distinguished Horizons Award. It is awarded to one PrimeFlight Aviation Services employee who displays exceptional performance and attitude, demonstrates an unwavering commitment to customer service, is viewed as a leader among his or her peers and exemplifies the company’s core values in action.

We congratulate our 2016 winner, Mattie Holland, and thank her for setting the standard in service excellence!

Mattie Holland, now in her fourth year with PrimeFlight, is an exemplary General Manager who has taken firm control of the Detroit business unit. She has achieved not only profitability and customer satisfaction, but has also created a cohesive business unit with a positive and motivated employee culture. Through her leadership, Mattie and her team won the Southwest Quality Cup distinguishing them as the best cabin cleaning station nationwide. Mattie’s laugh and upbeat attitude are contagious. She not only exemplifies our core values, she lives them.

Mattie Holland

PrimeFlight Aviation Services
General Manager, DTW (Detroit Metropolitan Airport), Detroit, MI

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Have you ever wondered, “What happens at an airport overnight?” Harriet Baskas with USA Today got a unique peak at Denver International Airport. PrimeFlight’s Operations Director at DEN, Jia Spain, goes over a few of our best practices when it comes to aircraft cleaning. Click the link below to read the article and get a behind the scenes look.

Behind the scenes: What happens at an airport overnight?

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Distinguishing employees for their “Whatever it Takes” attitude.
Accolades from passengers and partner airlines have been pouring in this month, and PrimeFlight couldn’t be more proud of our employees! The Prime Player Award goes to individuals who were recognized by peers, supervisors, passengers and/or customers on a job well done. Below, PrimeFlight is pleased to announce the Prime Player Award Winners for February 2017:

Luis Muñoz Marín International Airport (SJU) Prime Players

The entire team at SJU, especially Yailyn Nieve, Juan Nieves, Luis Zamora and Gabriela Davila, has impressed us all here at PrimeFlight with their commitment to delivering first-rate customer service.

Philadelphia International Airport (PHL) Prime Players

PHL always shows great pride in their customer service, as well. Rebecca Holmes is a shining example of that. PrimeFlight gives special thanks to Troy Stitt for making a lasting impression on a passenger needing wheelchair assistance. In her words, “He made it a lot easier for my travels and I will never forget his kindness!” At PrimeFlight, we know that employees like Mr. Stitt and Ms. Holmes are true assets to our company.

LaGuardia Airport (LGA) Prime Players

An American Airlines employee at LGA wrote to PrimeFlight commending William Hudson and Juan Liriano for helping her “go above and beyond to help make everything possible for a lady travelling to DFW.” The American Airline employee described the situation saying the group had only 35 minutes to reschedule the customer, assure her bags were checked correctly and ensure that she arrived on time at the gate for her new flight. She explained that our employees stepped up to the challenge! Mr. Liriano made sure the woman’s bags were in order, while Mr. Hudson took the lady and her infant through all the TSA checkpoints and over to her gate. PrimeFlight applauds our employees’ professional attitudes toward the passenger and the partner staff.

In another situation at LGA, through the quick response from PrimeFlight supervisor, Angelica Carmilema, and the coordination of Juan Adames for a shuttle bus, PrimeFlight was able to successfully connect 14 customers that were running behind for an outbound Envoy flight because of a late inbound. It is Ms. Carmilema’s and Mr. Adames’ quick thinking that made this task successful, and the Customer Service Manager at Terminal C, could not have been more thankful for your help in the matter. We are honored that Ms. Carmilema and Mr. Adames have represented the PrimeFlight family so well in what could have been a stressful situation for all.

The PrimeFlight employees and their teams that were recognized this month have made exceedingly proud. Thank you all for guaranteeing a lasting customer service experience to our passengers and the customers we partner with.

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Recognizing employees for going above and beyond.

At PrimeFlight, we know that achievement and success aren’t by accident. Our company recognizes this hard work and gives due importance for talented professionals. The Prime Player Award goes to individuals who were recognized by peers, supervisors, passengers and/or customers on a job well done. That being said, it is an honor to announce the following Prime Player Award Winners for January 2017:

Seattle–Tacoma International Airport (SEA) Prime Players

To the team at SEA, PrimeFlight whole-heartedly appreciates your professionalism and your great team spirit. Aldious Molina received the Prime Player of the Year- Wheelchair Award, Ismail Ali is the Bag Runner of the Year Award recipient and Sucdi Ali was given the Prime Player of the Year- Dispatch award.

Danilo Dantic and Olivia Primero were both acknowledged at SEA this month with Prime Player Awards recognizing their ten years of service with the PrimeFlight family.

Philadelphia International Airport (PHL) Prime Players

Our employees at PHL take an obvious personal pride in their work. The quality attained by Kendeya Washington, Jeffrey, Tiffany Carn and the entire PHL crew, is an integral part of our company’s success. Ms. Washington was specifically recognized for partnering with United Airlines for “professionally and politely” assisting a passenger to their gate.

Minneapolis–Saint Paul International Airport (MSP) Prime Player

Abdisalam Isse at MSP, PrimeFlight is pleased to watch you represent your team so well in delivering a wonderful customer service experience to a passenger. From the General Manager at MSP in regards to the passenger and Mr. Isse’s assistance, “I received a phone call today from a passenger who was assisted by our electric cart driver last night (Abdisalam Isse), who took her from the F-Concourse to the A-Concourse just in time to make her flight. She wanted me to know how wonderful of an experience she had with him and wanted to send praise about his service. She came back through the airport today and called me and wanted to let me know how thankful she was for the service. She was on a 17-hour journey yesterday and after a long stressful day she just wanted to get home.”

It is a pleasure to watch our employees perform and win praises for the company. PrimeFlight appreciates your achievements and your dedication to taking the company’s success to a higher level. Thank you again for all that you do.

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It’s many passengers’ biggest fear — Arriving at your destination without your bags. No one wants to hear their luggage is lost, but it’s a scenario that can unfortunately be all too common.

So, at PrimeFlight, we treat luggage like we do passengers — We do everything we can to work with airlines and airports to ensure everyone’s luggage arrives at it’s correct destination on time.

Always Have a Plan B for Luggage Delivery

At one large airport in the northeast, a catastrophic bag system failure occurred, which affected luggage delivery and organization for several airlines. A new baggage system had been integrated, but unfortunately the new system was malfunctioning, and contingency plans had not been developed yet by the city.

This lead to delayed communication throughout the terminal and a bit of mayhem behind the scenes as employees began to realize the ramifications of the system failure.

As bags were screened and engineers worked to solve the problem, luggage belts became even less consistent. As soon as one would start working, others would stop again. It was evident the entire system could not be trusted, so PrimeFlight employees made themselves available.

Sky Captains met quickly with the TSA and called upon every wheelchair agent and extra set of hands they could find.

The new unit worked together to manually move at the very least 1,500 – 2,000 bags for every airline at the terminal. This ensured every passenger’s bag was properly delivered to them and bought the engineers more time to fix the system before luggage backed up even worse.

We want to thank the nine PrimeFlight employees who assisted in diverting this crisis and instead helped to deliver a great passenger experience for passengers across multiple airlines and destinations. Thank you John El, Rabboni El, Immanuel El, Jeffrey Jacobs, Jermaine Mason, Sam Jenkins, William Garcia, Witold Wawrzynczak and Roger Starkey.

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Read This “Almost Missed My Flight” Experience:

One passenger sent us an email detailing her experience working alongside PrimeFlight employees as she rushed to get everything taken care of and get herself and her elderly mother on the correct flight in time. It read:

“I would like to commend the exceptional customer service received at the San Juan Airport (Luis Munoz Marin), in San Juan, Puerto Rico, at the Southwest Airlines counter. I was traveling with my 83 yrs old mother, and had just walked a long ways after dropping off my rental vehicle. I had not a very pleasant experience with the [car rental] personnel. I requested help with my luggage and was told they did not had any person to assist me with the luggage. My mother and I had to walk a long distance pushing four [bags], until we arrived at your service counter to get our boarding tickets. Ashley Pintado. and Abraham Rivas (counter) immediately realized we only had a few minutes to register, and we did not know that we needed to be cleared with Agriculture. Ivia Rivera and Norberto Pineiro (luggage), took our four [bags] and without hesitation ran across to take our luggage to be cleared. Without these four young and well-mannered attendants, our experience may have been totally different. We were able to make it on time to our boarding gate, and were able to take our flight. Please commend these young attendants; because of their service, our experience with Southwest Airlines will never be forgotten.Thank you for having such an exceptional crew. I also want to say thanks to the crew of both flights, departing and arrival from our destinations, crew and pilots made a very pleasant experience for us. Thanks again for such great customer service.”

Thank you for the kind words. We are proud to provide this type of experience even when the window is small to catch that flight. We have commended each of the PrimeFlight employees with our PrimePlayer awards, and look forward to sharing future stories of similar service.

This is just one of many noteworthy emails we have received from passengers flying in and out of the San Juan Airport (SJU) lately. Again, we are proud to have such an exceptional team there serving passengers and airlines so well everyday. Thank you all.

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