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Double-Digit Growth Across the Board:
  • Cloud Revenue Growth Soars
  • Double-Digit Cloud & Software Revenue Growth
  • Double-Digit Total Revenue Growth
Cloud Gross Margin Up Sharply SAP Reiterates Outlook
  • Cloud Revenue Up 40%
  • Cloud Gross Margin Up 4 Percentage Points
  • Cloud & Software Revenue and Total Revenue Up 11%
  • Qualtrics Experience Management Solutions Drive Fast Growth in Customer Experience and Employee Experience
  • SAP S/4HANA Momentum Continues, Growing to More Than 11,500 Customers
  • Operating Profit (IFRS) Down 21% Due to Ongoing Restructuring and Significant Share Price Increase
  • Operating Profit (Non-IFRS) Up 11% Benefitting from Operational Discipline and Increased Cloud Efficiency

“SAP delivered double digit growth in total revenue, cloud revenue and non-IFRS operating income. Qualtrics is growing fast as the global standard in the Experience Management category. As shown by our rising cloud gross margins, we are progressing nicely on our ambition to be the Best-Run SAP. With XM driving the CEO digital transformation agenda, we resolutely reaffirm our full year guidance.”

Bill McDermott, CEO

I am pleased that our operational excellence measures are already showing effect. Our non-IFRS operating profit and margin performance is remarkable considering the margin headwinds from our latest acquisition and the recent short-term trade-related uncertainty in Asia that impacted our software revenue performance in the region. With continued strong customer demand and our tight focus on profitability we remain as confident in our 2019 outlook as we are in our mid-term ambition.

Luka Mucic, CFO

WALLDORF, GermanySAP SE (NYSE: SAP) today announced its financial results for the second quarter ended June 30, 2019.

Read the Q2 2019 Quarterly Statement
Read the Half-Year Report

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Since its inception by the United Nations (UN) on July 18, 2009, the Nelson Mandela Day Initiative is celebrated and enjoyed with global support as a day to commemorate the lifetime of service that Nelson Mandela gave to South Africa and the world.

“The purpose of freedom is to create it for others.”

– Nelson Mandela

Every year on this day, people across the world are called on to volunteer for 67 minutes within their communities. The 67 minutes is symbolic and refers to the 67 years Mandela gave in service to others. This year, we celebrate the 10th anniversary with a shift in approach and strategy.

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Mandela Day: The Next Chapter

The Nelson Mandela Day: The Next Chapter is a sustainable, solution-based initiative. The new Mandela Day strategy encourages collaborative partnerships to support initiatives in the areas of education and literacy, food and nutrition, sanitation, shelter, as well as active citizenship. This approach will also see a sharpened focus on early childhood development as a key investment area to make a significant dent in the scourge of poverty.

Sunil Geness, director Government Relations and Corporate Social Responsibility (CSR) for SAP Africa, reflects: “Having been a long-standing partner for over a decade, SAP Africa is proud to celebrate the 10th anniversary of the International Mandela Day together with the Nelson Mandela Foundation. We are fully supportive of the new strategic direction, which will ultimately lead to our collective ability to reduce societal inequalities. We believe that building long-term, sustainable, cross-sector partnerships is the critical element to helping us achieve this goal across Africa.”

SAP Celebrates 10th Anniversary of Madiba’s Legacy

Let’s take a closer look at what’s taking place on Mandela Day, or Madiba Day, in Johannesburg, South Africa.

SAP employees from Johannesburg are volunteering for 67 minutes with Rays of Hope in Marlboro, a neighborhood within the Alexandra Township in northern Johannesburg. Alexandra is a shanty town, or informal living settlement, and is one of the poorest areas in South Africa. To put it in context, this settlement neighbors Sandton, a wealthy area complete with a polo club, shopping center, and a Manhattan-like urban lifestyle. The M1 motorway road separates the two communities as if someone drew a line in the map to demonstrate the geographic areas of inequality.

Rays of Hope is a section 21 non-profit and public benefit organization (PBO) that manages a large number of social outreach projects in Alexandra.  Its ongoing efforts provide support for Alexandra residents, helping individuals and families to improve all aspects of their lives. Since its inception in 1991, the non-profit has grown to a network of seven community-based projects, focusing on education, orphaned and vulnerable children, and work readiness. Together with Rays of Hope, SAP employee efforts will reach thousands within the community.

“What counts in life is not the mere fact that we have lived.
It is what difference we have made to the lives of others that will
determine the significance of the life we lead.”

– Nelson Mandela

SAP acknowledges the power of volunteering as a catalyst for change by integrating one of our core assets: our employees. The International Nelson Mandela Day is an amazing opportunity for SAP employees to dedicate their time, expertise, and knowledge for the local community, strengthen empathy, and ultimately bring Nelson’s Mandela’s legacy to action.

“No one can solve today’s challenges alone,” acknowledges Alexandra van der Ploeg, global head of SAP CSR. “There is incredible power in partnership and collaboration. SAP is privileged to partner with organizations like Rays of Hope during the International Nelson Mandela Day in our efforts to address digital education around the world.”

Take action. Inspire change. How will you make every day a Mandela Day? Follow #SAPAfrica4MandelaDay and @SAP4Good!

Eva Klingbeil is global program lead for Corporate Volunteering at SAP.

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July 18 is Mandela Day, a day that calls on all of us to help make the world a better place, particularly through volunteering.

While you don’t need a special day like Mandela Day to connect employees to corporate volunteer opportunities, you do need to be thoughtful in your approach to create an impactful volunteering experience.

In all we do at SAP, we encourage employees to act and lead with purpose. This also applies to the approach that we take with corporate volunteering. We have three strategic program pillars in SAP Corporate Social Responsibility (SAP CSR). One of the pillars focuses on our ability to create and facilitate meaningful, inspiring volunteer experiences for all participants, and offers the opportunity for personal transformation for employees — away from their desks.

Volunteering can take many different shapes, including the two largest types. Traditional volunteering is often described as done-in-a-day-events, where SAP employees offer time and often physical hands-on service to a non-profit organization or social enterprise. Skills-based volunteering is an activity that applies our unique skills, abilities, and knowledge in support of a non-profit or social enterprise.

What matters most is the rediscovery of our human connection and a safe space to help participants step out of their comfort zone. Volunteering can help you rethink and reflect on social conventions, personal biases and prejudices, and overall social categorization. These elements form the core of transformative volunteering and guide our focus on creating impactful corporate volunteering experiences at SAP.

When human beings have new experiences, new synaptic pathways begin to forge in our brains. We become alert to new ideas and we can be guided to new understandings and different behavior. Transformative volunteering intentionally introduces us to those behavior-changing experiences, empowering us to become smarter leaders, better employees, and people who make decisions based on empathy and compassion.

– Angela Parker, CEO, Realized Worth

While it may be easy to organize a volunteering event, it takes awareness and understanding for the incredible personal development opportunities to use a volunteer activity as a transformational learning experience for corporate volunteering.

SAP’s strategic volunteering partner Realized Worth is a global agency that specializes in employee volunteer training, program design, and employee engagement. In honor of Mandela Day, a global event supporting the power of transformative volunteering, the agency has outlined a three-step guide to help transform the corporate volunteering experience into a more impactful one.

Framing the Corporate Volunteering Experience

When we talk about transformational volunteering, it may sound more complex than it really is. Rest assured, volunteer leaders won’t need lengthy training, but rather an understanding of how to meaningfully frame a volunteer event.

Step 1: Hold a Brief

Leaders hold briefings in the business context all the time, so why not start a volunteer event in the same way? During the event brief, it’s important to set context. Create the space for participants to learn about the non-profit partner or social enterprise and, most importantly, about the beneficiary. Explaining how the work will help and connect back to the beneficiary aids the volunteers in their process of sensemaking and understanding the purpose of their actions. The brief will help to set expectations for all volunteers and make them feel more comfortable.

Step 2: Guide Volunteers

Every volunteer is different. At any given volunteering event, you may have a mix of attendees. Some people will be first-time volunteers, while others are more experienced and continue to return out of personal motivation. Some individuals are fully and intrinsically motivated to stay engaged and confidently find their way. Meet every volunteer at their highest level of contribution. Assign individual tasks. Check-in with everyone regularly throughout the day. These elements will help ensure that everyone can have a meaningful and inclusive volunteer experience.

Step 3: Hold a Debrief

The last step of reflection is the most important one. Gather everyone at the end of the activity to highlight the accomplishments of the day. This debrief will create a solid ending to the day, but it shouldn’t stop there. Volunteer leads should invite participants to critically reflect on their experiences during the event and encourage constructive feedback as to whether the experience was what the volunteer expected it to be. In a space of psychological safety, these thoughts can be shared with the group, but they don’t have to be. This is where the process of personal transformation begins.

On the Journey Together

Volunteering is a journey for individuals and corporations alike. I encourage you to consider how you can integrate this three-step process into your next corporate volunteering event. Transformative volunteering will help you and your employees confront biases, challenge social barriers, and foster and grow empathy and compassion together. During a time of constant innovation and development in the workplace, these skills are of tremendous importance for employees working in diverse teams and changing contexts.

SAP supports more than 20,000 volunteers annually. I invite you to get to know more about some of our previous projects and the volunteer leaders who are reframing volunteering at SAP to deliver a more meaningful, impactful experience.

Leonie Gilcher is part of SAP Global Corporate Social Responsibility, non-profit in residence with Realized Worth, a global agency that specializes in employee volunteer training, program design, and employee engagement.

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Public art is powerful because it unites people around universal themes, opening minds, and — just maybe — changing the world for the better. This is the goal of the SAP Gallery of Purpose program, which commissions artwork that so far has addressed gender equity, education, homelessness, hunger and food waste, and the role of technology.

“Every one of the pieces is connected to our corporate commitments to purpose, including diversity and sustainability, like Learning for Life and Business Beyond Bias, as well as to SAP software driving the Intelligent Enterprise in the experience economy,” said Janis Fratamico, global head of Brand Experience at SAP. “Equally important, this artwork reflects SAP’s support for the United Nations Sustainable Development Goals, which include quality education and responsible consumption and production.”

Art Shows How Tech Humanizes Customer Experience

When I last talked with artist Markus Sebastiano, he was developing his first piece of artwork on gender equity for SAP Gallery of Purpose, which was displayed at SXSW. Since then, his second creation, “The Recipe,” drew crowds at the recent SAPPHIRE NOW and ASUG Annual Conference. The richly textured, digitally enhanced photograph depicts a timeless kitchen scene of a young girl baking cookies with a modern twist. As her mother in the background suggests, “1/2 cup of sugar darlin’,” a bubble text from a virtual assistant answers, “Well… Grandma never measured.”

“The Recipe,” from artist Markus Sebastiano, drew crowds at SAPPHIRE NOW

“I wanted to show how the future of business has feelings,” said Sebastiano. “In this case, the technology reminds the mother of something she may have forgotten. Recipes are lost or written over. With additional information, the digital assistant connects the little girl to her grandmother, forging family relationships.”

We might think analytics that track our movements are cold, but Sebastiano wanted to show how technology can be humanizing.

“Although I’m a solo artist and SAP is a large corporation, we’re both passionate about the intersection of the customer experience with technology,” he said.  “My partnership with SAP is expanding my perception of how art affects the world for the better of people.”

Quality Education Expands Opportunities

New York-based artist Liam Alexander used the element of surprise to magnify the power of shared learning in his piece of artwork for SAP Gallery of Purpose, “The Great Equalizer.” It portrays a girl and a boy, who at first glance appear to be still images. The girl reads a book and the boy stares ahead. After a few seconds, the children come to life in a continuous video loop, with the girl passing her book to the boy who takes it and starts reading, while the girl picks up another volume.

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“I want people to experience wonder when they see this artwork,” said Alexander. “Curiosity opens our minds to new ideas. If everyone is educated, we can solve so many of the world’s problems.”

Significantly, the artwork portrays a non-traditional approach to education. Modern learning is an ongoing, shared responsibility among children, adults, business, and the community.

“What’s very cool about this project is how SAP is connecting its work for the greater good of humanity,” said Alexander. “Transforming education might not be automatically associated with enterprise software. However, these small things we do can have huge impact. If you have 7 billion people trying to solve a problem, we’ve got a real good shot at figuring it out.”

Sustainable, Beautiful Art Inspires

Creating abstract artwork from reclaimed flowers and vegetable scraps destined for the trash, New York-based Cara Marie Piazza describes herself as an artisanal dyer. It’s hard to believe the color-splashed, quilted patchwork of silk triangles she created for SAP Gallery of Purpose was fashioned out of wilted roses, outer cabbage leaves, coffee grounds, lemon juice, onion skins, and rust water. However, using natural, plant-based colors and materials was the point of Piazza’s multi-layered artwork, “Reuse, Respect, Reclaim.”

Artist Cara Marie Piazza created “Reuse, Respect, Reclaim,” primarily from waste materials

“I re-appropriate what others might consider waste to create something sustainable and beautiful,” she said. “Art is about storytelling, a way to break out of our personal social media echo chambers. Partnering with a global technology company like SAP, we can make art more accessible and reach people in a different context.”

Piazza said she chose triangles for her artwork because that shape represents resilience and reclamation. Multi-layered with yellow splatters and darts of blue, the piece aims to cut through people’s frazzled attention spans.

“Art in public places like this can uplift and bring to light people who are marginalized and don’t necessarily have a voice. It can build community and foster relationships,” said Piazza. “People can slow down, reconnecting with nature and each other.”

Public Art Rallies People Around Change

Artwork from the SAP Gallery of Purpose will be displayed in the Hudson Yards Mall, adjacent to the company’s New York headquarters in Hudson Yards, as it’s created. The pieces will be mobile too, and appear at events worldwide.

“We hope to inspire people with what we are doing with others to make the world run better, introducing a broader audience to who we are and what we do,” said Fratamico.

Follow me @smgaler

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WALLDORFSAP SE (NYSE: SAP) today announced it has further deepened its commitment to the developer and open source community with the contribution of UI5 Web Components, a comprehensive library for Web developers.

This library enables them to create enterprise-grade Web applications more easily. The announcement was made at the OSCON conference, taking place July 15–18 in Portland, Oregon.

The new UI5 Web Components from SAP allow developers to take advantage of the features offered by OpenUI5 while using other frameworks such as React, Angular or Vue.js. Web Components are a set of easy-to-use, lightweight but enterprise-grade user interface elements that provide functions that are not easily possible with standard HTML. Web Components are framework-agnostic and work in modern browsers, so they can be used to add advanced functionality to static Web pages or dynamic Web applications.

“Open source is a key part of SAP’s technology strategy, and we have been active in the community for over 15 years by contributing to and supporting various projects,” said Thomas Grassl, SAP VP and global head of developer and community relations. “Our ongoing collaboration with the open source community around CLA assistant and OpenUI5 is an important source of input and driving new features.”

CLA assistant is a project that allows contributors to sign a contributor license agreement (CLA) for any open source project with just one click, fully integrated with the GitHub pull request workflow. Initially it was an internal tool to manage CLAs for SAP projects. Now it is available to help the wider open source community to manage contributions for their projects. It has been used for over 60,000 CLAs and over 4,500 repositories and is the de facto tool for open source projects that use CLAs to ensure any contributions are properly licensed. Microsoft has adopted CLA assistant for handling its corporate CLAs, and has also contributed to the project. CLA assistant has also been used by other well-known organizations to manage contributions to their projects.

To learn more about SAP’s open source projects, visit https://opensource.sap.com

Visit the SAP News Center. Follow SAP on Twitter at @sapnews.

Media Contact:
Julia Fargel, +1 (650) 276-8964, julia.fargel@sap.com, PT
SAP News Center press room; press@sap.com

Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as “anticipate,” “believe,” “estimate,” “expect,” “forecast,” “intend,” “may,” “plan,” “project,” “predict,” “should” and “will” and similar expressions as they relate to SAP are intended to identify such forward-looking statements. SAP undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. The factors that could affect SAP’s future financial results are discussed more fully in SAP’s filings with the U.S. Securities and Exchange Commission (“SEC”), including SAP’s most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.
© 2019 SAP SE. All rights reserved.
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For utility companies Abastible and Edenor, improving customer experience starts with employees.

Abastible has been providing energy to its customers in Chile since 1956. As a subsidiary of the Chilean Petroleum Company (COPEC), it is one of the country’s three main utility providers and was recently recognized as the leader in corporate reputation for the third year running.

But to keep its good standing with customers, Abastible knew it needed to innovate, which included a pivot toward renewable energy sources. Paulina Toro, Human Resources (HR) manager at Abastible, says, “Our management decided that gas-powered electricity was not enough in this world. We needed to create clean energy alternatives as well.”

The company also know it needed to deliver great customer experiences by creating offerings that made people’s lives easier and more efficient. Management viewed digital transformation as the key to innovation.

Toro explains that adopting digital technologies would also help create new business models to spur growth and gain new customers. “For us, digital transformation is about survival and continuing to gain customers,” she says.

If Abastible kept the same business model, the company feared it would inhibit growth. With the expansion across South America to Colombia, Peru, and Ecuador, Abastible had prioritized innovation to help compete for both B2B and B2C consumers in these markets.

Abastible Nurtures an Innovative Mindset

One example of Abastible’s customer-focused innovation is an app that allows people to order propane gas, measure how much is left in their cylinder (in Latin America gas is delivered to homes and businesses in cylinders), or check their account at any time. Previously, these activities required a phone call to customer service during regular business hours.

But Toro points out that Abastible’s efforts to become more customer-focused and think digitally about innovation required a culture shift using cloud-based SAP SuccessFactors solutions for human capital management (HCM) to help build a more innovative mindset.

“[SAP] SuccessFactors helps us to be much closer to people. It also supports our employees’ effort to have more agility in all the operations,” says Toro, whose team previously used a manual system to engage with employees. Now they have education and self-service tools – all available on mobile devices. “People see us differently, more available to help people.”

But more important, she says that since the system went live late last year, “the perception is that SAP SuccessFactors is helping employees to think digitally. Because we’ve moved to self-service digital HR processes, it’s helped build a digital mentality amongst employees.”

In the future, Toro hopes that SAP solutions will help management to understand what employees think and feel about various corporate initiatives.

Abastible also uses SAP software for its enterprise resource planning (ERP). The Colombian subsidiary has deployed SAP S/4HANA, the latest version of the flagship ERP suite.

Edenor Recognizes the Importance of Cultural Change

In Argentina, Edenor is the biggest power company, with 3 million customers in Buenos Aires city and the northern area of the country, and 5,000 employees. The company has used SAP software since 1997 for core business functions, including field operations and powerline maintenance. SAP solutions also form the IT backbone that supports all back-office and administrative activities.

Like Abastible, Edenor is undergoing a digital transformation and, similarly, cultural change is critically important. Chief Information Officer Luis Lenkiewicz says, “The company is changing its internal culture. Before, we were oriented to the field, not the client. Now we’re more focused on our customers.”

Lenkiewicz explains that the company has had to adapt to new government regulations for utilities in Argentina. Since the economic crisis of 2001, the government had subsidized and set energy tariffs. “But two years ago, the new government deregulated our industry and we were able to set prices. So now we need to focus on the client experience. This has really impacted our process, culture, and technology.”

Industry experts also see a corporate trend toward becoming more customer-focused across Latin American. “In Latin America, 37 percent of businesses mentioned that their digital transformation goals are aligned at the enterprise level to near-term strategy — and include digital customer product and experience initiatives,” said Juan Pablo Seminara, program manager for Consumer and Enterprise Research in Latin American at IDC.

Lenkiewicz explains: “We’re trying to become a customer-focused company so it’s really important to have the technology to support those processes.”

SAP SuccessFactors offerings and cloud-based collaboration tool SAP Jam Collaboration have helped the company align employees toward its new mission and encouraged them to work together, breaking down silos across departments.

In one example of early success, Edenor has optimized its supply chain. Now, with a more efficient way to predict and procure the materials required to create power, the company can provide better customer service and respond to problems more efficiently. For example, if a blackout occurs, the team has the resources it needs to restore power more quickly.

Moving forward, the Edenor team is working with partner Edison to map out a digital footprint for all its business processes. This will help improve and simplify workflows, allowing Edenor to increase agility and provide a better experience for customers.

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From the rise of the Internet of Things (IoT) and artificial intelligence (AI) to machine learning and blockchain, it is not surprising that most IT leaders are concerned about the overall health of the systems running throughout their business.

Fortunately, many SAP customers have avoided the frustration of staying ahead of problem areas, thanks to the SAP support backbone, also known as OSS.

For years, our support backbone has served as a lifeline to understanding and optimizing customers’ IT systems. The central infrastructure provides vital reporting, tools, and insights needed to pinpoint and resolve technical issues as well as monitoring key performance indicators (KPIs), managing support incidents, analyzing system data, and finding recommended solutions.

As a result, we are currently operating the legacy support infrastructure, as well as an updated, more comprehensive version, to help ensure a smooth transition that addresses the technology, security, and performance demands of today’s digital world. However, on January 1, 2020, the legacy infrastructure will be shut down.

What Happens If Suggested Updates Are Not Implemented by 2020

This decision to replace the support backbone is paving the way for new services that improve how businesses keep up with the pace of intelligent technologies. This update to our traditionally reliable backbone requires you to make better use of the support services from SAP. Failing to prepare for this advancement will prevent your business from accessing the SAP support backbone, resulting in:

  • Loss of much-needed reports from the SAP EarlyWatch Alert service and proactive expert validation of the health of your SAP systems
  • Inability to benefit from automated, fast, and efficient remote support services including the much requested the SAP GoingLive Check service and continuous quality checks
  • Massive disruption to your maintenance process by losing the ability to download support packages and enhancement packages with the maintenance planner, and to download SAP Notes with SAP Notes assistant
Essential Support Services for Support Backbone Update

To take advantage of the exciting opportunities that today’s technologies offer, you should adopt and update the following functions that are critical to the SAP support experience by the end of the year.

SAP Solution Manager

SAP Solution Manager is designed not only to support the management of existing IT landscapes, but also to optimize the value of next-generation digitization provided by solutions such as SAP S/4HANA. If you continue to use SAP Solution Manager 7.0 or 7.1, you will lose connectivity to the SAP support backbone, eliminating the ability to open incidents and to access SAP services.

By upgrading SAP Solution Manager to SAP Solution Manager 7.2, support package stack (SPS) 8 (or higher), you avoid the manual and laborious migrations needed to restore connectivity with our support infrastructure. Meanwhile, the latest data protection and privacy capabilities can be adopted to help ensure compliance with GDPR requirements.

Moving to SAP Solution Manager 7.2, SPS08 (or higher), also opens the door to an improved maintenance experience. Landscape synchronization automates system data updates, service content delivery, and license distribution. Plus, you can leverage technology for maintenance planning and remote service connection management.

SAP EarlyWatch Alert Workspace

As part of updates to ST-PI and ST-A/PI, SAP EarlyWatch Alert is enhanced to help ensure your IT landscape stays connected to SAP support services with the latest reporting capabilities. Beginning in August, a new chapter in the report will be automatically released to your SAP Solution Manager by service content update and is available in the cloud application SAP EarlyWatch Alert workspace through SAP ONE Support Launchpad.

This update empowers your business with insight into the health of your IT landscape through a set of predefined reports that show the status of your SAP backbone connectivity and provide a list of tasks to secure it. Categories for these reports include support overview, configuration data, volume management, system performance, data quality, and service readiness.

With one tap on a drop-down item in the SAP EarlyWatch Alert workspace, you can quickly and easily access information that helps ensure IT operations are optimized and ready for a new era of intelligence.

Digitally Signed SAP Notes

In addition to the changes in SAP Solution Manager and SAP EarlyWatch Alert workspace, SAP Notes assistant is undergoing an update as well. Once the support backbone has been updated, the automated process of downloading and uploading non-digitally signed SAP notes for update information, corrections, and customizations will be disabled. To prevent this outcome, the tool should be adapted to consume digitally signed SAP notes.

The digitally signed notes feature of SAP Notes assistant presents a more secure approach to maintain the quality and performance level of your SAP solution investments. You can take advantage of this advancement by updating every system where it is used with the implementation of SAP Notes 2408073, 2546220, and 2508268. If your deployment of SAP Notes assistant resides in an ABAP system and is enabled for transport-based correction instructions, all you have to do is implement SAP Note 25763.

Switch Now for Continuous SAP Support

Any change in practice and process – especially when it touches the operation of critical IT systems – can be a time of resistance and uncertainty. But when you adopt the latest updates for SAP Solution Manager, SAP EarlyWatch Alert workspace, and SAP Notes by January 1, 2020, the evolution of support services can prove to be transformational for your business.

Connect with the SAP Digital Business Services social media channels:
YouTube | Twitter | LinkedIn | Facebook

Madhusudan Gowda works in the Global Mission Control Center at SAP.

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This year marks the 50th anniversary of the Stonewall riots in New York City, host of World Pride 2019. SAP is proud to be named a Stonewall Top Global Employer for the second year in a row.

Stonewall Top Global Employers is the definitive list showcasing the best multinational employers for lesbian, gay, bi, and trans (LGBT) staff. Sections considered for scoring include employee policy, training, staff engagement, leadership, procurement, community engagement, and understanding local context and additional in-country activity.

History of the Stonewall Riots in New York City

New York’s original Pride celebration started as a march that commemorated clashes between police and protesters outside the Stonewall Inn, a bar in New York City’s Greenwich Village known for its acceptance of the LGBT community. The media coverage of what is now referred to as the Stonewall riots reflected the era’s homophobic stigmas, as evidenced by the headlines of the time. In the late 1960s, homosexuality was illegal in most states in the U.S. and there were no laws protecting LGBT people from discrimination.

The Stonewall Inn openly served gay customers in the late 1960s, so police raids were common. On Tuesday, June 24, 1969, police raided the Stonewall Inn and returned the following Friday with plans to close the establishment down forever, but protestors prevented them from doing so.

The first night of uprisings drew 500 to 600 people, but an estimated 2,000 showed up outside the bar on Saturday night. In all, 21 people were arrested as a result. The six-day uprising provoked a generation of activists into forming a mass civil rights movement. On June 28, 1970, thousands of people returned to Greenwich Village for the first Christoper Street Liberation Day march. It became an annual event and evolved into the Pride parade, which is marked every year in New York and many other cities across the globe.

Leadership in Global Transgender Inclusion

Named after the 1969 NYC riots, Stonewall is an LGBT rights charity headquartered in the UK and active worldwide. As part of its mission and priorities, Stonewall has launched numerous initiatives aimed to improve LGBT inclusion in the global workplace. Overall, the organization aims to “ensure LGBT people know they’re not alone and to create inclusive societies.” Its work with global employers is paramount to achieving its goals. Stonewall recently released a white paper detailing best practices for global trans inclusion, and thanks SAP among other companies for contributions and case studies. The document intends to empower more organizations to effectively support trans employees with benefits and polices that are truly trans-inclusive.

In the white paper, Stonewall praises SAP for offering professional development training programs for the trans community in 2017, 2018, and 2019. These programs — including training workshops, computer lessons, resume guidance, and job interview role-play services — are aimed at addressing the many challenges trans people face while pursuing employment. One example of these is the “Opening Doors” program from SAP in partnership with Dow and GE in Argentina.

Stonewall’s white paper also outlines SAP’s Global Anti-Discrimination Policy, which includes definitions of discrimination, harassment, and uses trans-specific examples of harassment and bullying. At SAP, we also proudly include gender identity and gender expression as protected characteristics in our Global Human Rights Commitment Statement, our Global Diversity and Inclusion Commitment Statement, and our Supplier Code of Conduct.

Through partnering with local LGBT groups, SAP localizes Gender Transition Guidelines, which have been available since 2008, whenever a person transitions in a specific country — another one of our initiatives highlighted by Stonewall. Stonewall gave SAP additional praise for collaborating with TransFocus to support transitioning employees in Canada and the U.S., as well as enhancing the transgender-inclusive healthcare benefits for SAP employees and their dependents in both countries and offering gender-neutral restroom facilities in key locations.

Stonewall Top Global Employer 2019

SAP’s commitment to the inclusion of the LGBT+ community started back in 2001, when the Pride@SAP employee network group was launched. Today, a network of LGBT+ employees and allies cover 79 percent of our workforce. The leadership in global transgender inclusion mentioned include examples of many activities that have led to SAP being named among Stonewall Top Global Employers for the second year in a row. Additionally, in 2019 SAP achieved a perfect score for HRC’s Corporate Equality Index for the sixth consecutive year.

We are honored to receive Stonewall’s recognition, since this shows that we are “walking the walk” from our public commitment to be one of the first companies to express support for the UN Global LGBTI Standards of Conduct for Business at their launch in September 2017.

Miguel Castro is senior director in the Global Diversity and Inclusion Office at SAP SE.

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NEW YORKSAP SE (NYSE: SAP) and Karlie Kloss today announced a partnership to help drive meaningful experiences by encouraging and enabling more young women to pursue their passion within science, technology, engineering, arts and math (STEAM) subjects.

Together, SAP, a leader in Experience Management, and Karlie, an international supermodel and entrepreneur, aim to increase access to STEAM opportunities for young women, bridge the technical skills gap and support the next generation of innovators and change makers.

SAP’s corporate purpose is to help the world run better and improve people’s lives, which includes a strong commitment to gender equality, digital inclusion and Learning for Life initiatives. Karlie and her coding organization, Kode With Klossy, create learning experiences and opportunities for young women that increase their confidence and inspire them to pursue their passion in a technology-driven world. By joining forces, SAP and Karlie will amplify their collective impact to encourage and support more young women interested in STEAM.

“It’s an honor to welcome Karlie to the SAP family as our newest brand partner,” said Alicia Tillman, global chief marketing officer, SAP. “Our partnership with Karlie will help SAP continue to strengthen its commitment to building digital skills and moving women forward — two core, purpose-focused initiatives for our company. Karlie is someone who not only embodies what it means to be purpose-driven, but she’s able to leverage her passion for advancing gender diversity to create once-in-a-lifetime experiences for young women, drawing them in by always staying true to her authentic self.”

The partnership will shine a spotlight on the amazing work that young women who have pursued their passion within STEAM have accomplished. SAP and Karlie plan to develop content that shares inspirational stories and draws on their mutual belief that empowering young women with access to STEAM-specific education is a critical step to success. Additionally, SAP plans to host two unique Kode With Klossy minicamps to further expand the reach of the program.

“As technology continues to drive innovation and transform the way we live and work, it’s critical for women to pursue opportunities in STEAM-related fields and have a voice in shaping our future,” said Karlie Kloss. “It’s such an honor to partner with a company like SAP that is not only at the forefront of technology, but also shares Kode With Klossy’s mission to empower women, bridge the skills gap, and create experiences and opportunities in our world’s most powerful, influential industries. Through our work with SAP, we’re excited to continue growing and fostering the Kode With Klossy community and supporting the next generation of women leaders and innovators.”

The Power of Experience

Beyond Kode With Klossy, Karlie connects with viewers all over the world and shares her authentic experiences across fashion, STEAM, cooking, beauty and travel through content on her social channels and YouTube channel, Klossy. Karlie uses this forum to tell stories, share aspects of her life and career, create meaningful connections with her fans and inspire young women around the world to pursue their passions.

Empowering More Young Women Through Coding

SAP encourages diversity of thought in the technology industry — a rich mix of gender perspectives helps SAP innovate and drive better experiences for all of its customers. The partnership will help the company further its commitment to diversity and inclusion, with various initiatives to help expand awareness for Kode With Klossy and its reach — inviting more girls into the program and arming them with coding skills. This relationship will complement SAP’s already extensive programs supporting coding and STEAM as part of its corporate social responsibility initiatives.

To learn more about the partnership and SAP’s purpose, including its diversity and inclusion, SAP Women Forward and Autism at Work programs, visit sap.com/purpose.

Visit the SAP News Center. Follow SAP on Twitter at @sapnews.

About Kode With Klossy

Kode With Klossy creates learning experiences and opportunities for young women that increase their confidence and inspire them to pursue their passions in a technology driven world. Founded in 2015 by supermodel and entrepreneur Karlie Kloss, Kode With Klossy works to increase opportunities for young women in STEAM. This summer Kode With Klossy will be hosting 35 free camps for nearly 1000 young women aged 13-18 in cities across the country. During the two-week camps, scholars explore concepts in front-end and back-end software engineering and learn the fundamentals of programming languages including JavaScript, HTML,CSS and mobile app development using Swift. Kode With Klossy is also focused on developing computer science instructors by investing in programs that allow educators to take the skills

learned through Kode With Klossy into their classrooms and communities. In addition, Kode With Klossy supports other mission-aligned organizations through grant programs, as well as creates inspiring tech-focused digital content for its community throughout the year. For more information, visit www.kodewithklossy.com/.

About SAP

As the Experience Company powered by the Intelligent Enterprise, SAP is the market leader in enterprise application software, helping companies of all sizes and in all industries run at their best: 77% of the world’s transaction revenue touches an SAP system. Our machine learning, Internet of Things (IoT), and advanced analytics technologies help turn customers’ businesses into intelligent enterprises. SAP helps give people and organizations deep business insight and fosters collaboration that helps them stay ahead of their competition. We simplify technology for companies so they can consume our software the way they want — without disruption. Our end-to-end suite of applications and services enables more than 437,000 business and public customers to operate profitably, adapt continuously, and make a difference. With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improve people’s lives. For more information, visit www.sap.com.

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For customers interested in learning more about SAP products:
Global Customer Center: +49 180 534-34-24
United States Only: 1 (800) 872-1SAP (1-800-872-1727)

For more information, press only:
Taylor King, +1 (267) 431-9372, taylor.king@sap.com, ET
Julia Fargel, +1 (650) 276-8964, julia.fargel@sap.com, PT
SAP News Center press room; press@sap.com

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MOD Pizza is much more than a pioneer of artisan pies with any toppings that customers want. For more than 8,000 “MOD Squadders” (employees) in the U.S. and UK, the company is an inspiring place to work. It’s no exaggeration to say that positive social impact is in its DNA.

“Our purpose is not to just have great pizza. It’s to serve people in the community, whether it be through second chance hires or being a hub within community organizations… We contribute to the betterment of the community,” said Ryan Muller, senior enterprise systems analyst at MOD Pizza.

Purpose Benefits Entire Community

As a people-first, culture-centric business, MOD is focused on positive social impact. This includes providing opportunities to people who often face barriers to steady employment – those exiting the justice system, individuals with intellectual development disabilities, 18- to 24-year-olds who are not in school and not working.

In addition to fostering a diverse, inclusive working environment, the company partners with organizations to address childhood hunger. Just this past year, during the company’s annual meeting, employees packed over 40,000 meals for local backpack programs.

“Our CEO shares with us the concept of enlightened capitalism,” said Tara Gambill, senior director of Enterprise Systems at MOD Pizza. “This means we are unapologetically for profit, but our purpose is to make a positive social impact.  Being authentic to the purpose means we engage and inspire people.  This transfers to our customers, which translates into success. Then we can do more!”

Integrated Cloud Platform for Intelligent Business

MOD Pizza’s rapid growth is a testament to its successful strategy. However, additional stores surfaced new challenges in finding, hiring, and nurturing employees, as well as managing the resultant explosion of data. Muller and Gambill explained the company’s cloud-based journey during separate presentations at the recent SAPPHIRE NOW and ASUG Annual Conference.

“We needed an integrated cloud solution to handle our HR and back-office ERP needs,” said Gambill. “The power of SAP SuccessFactors and SAP S/4HANA Cloud was a very compelling and tipping factor. It allowed us to leverage that intelligent core, and weave together so many of our end-to-end processes.”

Focus on Employee Experience

Bringing in SAP SuccessFactors solutions for recruiting, onboarding, and human capital management (HCM) has made the People team at MOD Pizza more strategic. Employees have access to relevant, connected data to partner with other business teams. The benefits extend to store managers, who are responsible for hiring and managing people in our stores.

“To have a system where managers can be easily trained so they can focus on interviews with candidates and be out there partnering with their teams was a huge component,” said Gambill. “They have the ability to expand the viable universe of rich talent… and automatically connect the dots between onboarding and other processes. Bringing this single, cloud-based platform to manage all these activities is a game-changer for our People team to manage at scale.”

Time-Saving Business Outcomes at MOD Pizza

Gambill said that MOD Pizza now jump-starts employee engagement much earlier.

“Newly hired employees need quick access to the right systems, and SAP SuccessFactors is positioning us to better manage that journey, enabling that experience right out of the gate,” she said. “Over time, we are constantly changing to keep up with opportunities and consumer demands. You have to be nimble and quick providing the necessary information for employees.”

Gambill credited SAP SuccessFactors software with significant benefits around managing critical hiring processes as well as supporting employee engagement. In the meantime, the entire company can monitor, use. and distribute important people data.

“In support of diversity and inclusion, you need systems to be available, accurate, and secure,” Gambill said. “You want employees to easily learn, use, and have access to continuous innovation – those are important factors for us in having SAP SuccessFactors and SAP S/4HANA Cloud. At the end of the day, we want our people to focus on people.”

This story originally appeared on SAP BrandVoice on Forbes.

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