Milestone Systems produces open platform video management software (VMS). Our customers use our software, Milestone XProtect®, to manage their video surveillance installation. Using our VMS, customers can install, monitor and manage cameras and other hardware components.
Adolfo Wilches, the CEO at Cibersoftware Automation, is one of the four finalists in the international Kickstarter Contest 2019, an annual innovation challenge sponsored by Milestone Systems, the globally leading provider of open platform video management software (VMS). This contest is designed to encourage the development of unique solutions for video management that can connect with the XProtect family of VMS offerings.
Adolfo’s intriguing entry is a Smart Internet of Things Helmet (SIOTH): a wearable product designed to monitor the health of its users.
“The head generates numerous control signals, and thanks to the electronic infrastructure that we developed in the helmet, we can send all this data in real time to a monitoring center that uses the Milestone XProtect Smart Client interface. So, in case of an emergency, it transmits reports directly to the operator so that he or she can execute the required actions,” said Adolfo Wilches, CEO of Cibersoftware Automation in Colombia and Cibersoftware in the United States.
The helmet has an integrated camera, which is very useful for real-time recording of critical situations. The prototype of the solution is designed to be used by motorcyclists, industrial workers, firemen or other first responders such as police and other professionals.
“This solution will be very helpful for employers, allowing them to handle insurance issues more effectively and offer greater protection to their employees,” he said.
Representing Latin America
Adolfo Wilches is a systems engineer who graduated from Universidad Central in Bogotá, Colombia, and risen to become a CEO. Having achieved more than 19 years of professional experience, he is the first Latin American finalist of the Milestone Kickstarter Contest.
“We are confident that we are developing things the right way, and that is the reason we are being noticed and rewarded,” Adolfo explained.
The winner of the Milestone Kickstarter Contest 2019 will receive a prize valued at more than USD$65,000, which includes:
Cash prize of USD$10,000.
USD$20,000 in development resources, including design evaluation, feedback and a Milestone Certified Solution Certification that is based on testing with result documentation.
USD$35,000 in global marketing activities with Milestone Systems.
The winner will be announced at the MIPS EMEA conference for Europe, Middle East and Africa that will be held March 27-28 in Copenhagen, Denmark.
I joined the Milestone Americas team over a year ago with more than two decades of experience in the IT industry, most recently as the Chief Information Officer for a regional healthcare system. Interestingly, the healthcare facility I worked for had a Milestone-based video management system in use.
With the continued advancement of networked video and the open platform, this has been a very positive and educational transition for me into the video security space. My move to Milestone has been a great fit because, from an IT perspective, whether it is one system or over 250, you are always trying to service your customers and deliver an excellent experience. This is very much in line with the Milestone culture.
As an IT director, I have been responsible for building network support, desktop support, help desks, application support teams and often worked as a project manager on the infrastructure side of the house. I spent a lot of time building IT shops or cleaning up IT shops, and a lot of the work focused on providing more efficient, effective service to the customers.
Three Aspects to the Call Experience
The customer call experience has three aspects: the actual technical problem that needs to be solved, the soft skills of making sure the customer is listened to and treated properly, and both the efficiency and the way you do the business behind the scenes.
In an IT technical support environment, one service measurement is how long cases are open, referred to as case age. The goal is to close cases with as much efficiency as possible. We have adopted this measurement at Milestone and managing case age is important to us.
In 2017, we only closed 52 percent of cases in seven days or less. In 2018, we closed 78.8 percent of all cases in seven days or less. In total, we had 26,638 cases closed by America’s Tech Support in 2018. If we look at a 14-day period in 2017, we closed 83.26 percent of cases in 14 days or less, and so far in 2019, we are closing 90.96 percent of cases in 14 days or less – an admirable achievement in the IT world as well as in our industry — but we can do more.
Lowering Call Volume with Complete Support
Traditionally, tech support teams often become like call centers that measure success by highest volume of calls handled, with the driving focus to help the customer as quickly as possible to get them off the phone and get on to the next call. At Milestone, we do something very deliberate and different. A unique thing about the way we provide tech support is that we are not solely focused on call speed; Milestone is also looking to reduce future issues by providing complete support.
A successful support call for us, is of course to take care of the customer issues as efficiently as possible, but while we have them on the phone, we also ask related questions to help discover ways to optimize their system or even find other matters to address.
Our goal is to solve the immediate issue and proactively work to reduce their need for assistance in the future.
We also want our support staff to take their time and address issues correctly the first time. And even though we are asking the support team to take time with customers, our average hold time currently is less than 1 minute and 40 seconds. Even so, we are looking to add to our staff to reduce hold time even further.
Benefits of Proactive Care
In line with our policy of taking the necessary time with customers, a significant way to head off issues and reduce incidents is through the use of Milestone Care, which is a suite of maintenance and support services that provide an added layer of protection, ensuring that a video system always functions as it should.
System administrators are busy, and things often do not get applied or upgraded in a timely fashion, so they become more vulnerable to cybersecurity attacks. With Milestone Care they can get assistance with complex upgrades. Alternatively, they can contract for our Professional Services team to facilitate and accomplish the upgrade process.
From an IT support service point of view, I highly recommend Milestone Care. It means that end users, partners and integrators have access to a Milestone engineer to assist them if needed.
And as further proof that our services make a very real difference for customers, we consistently score a greater than 90 percent approval rating in our customer satisfaction surveys.
Advancing the Cause
My directive is to continue to grow our tech support teams in Latin America and North America. We are currently looking to hire four more people for our Mexico City office, also adding support staff in our Portland, Oregon, location. By the end of 2019, we should total a staff of 34 in these regions.
As part of our growth, we aim to expand our hours for East Coast customers. Currently, our call support for them begins at 9:00 a.m. Eastern Time. The challenge is that a lot of customers in that time zone come to work early to avoid high traffic, and they need to get things done. Imagine an engineer who gets to the office at 6:00 a.m. and wants to deal with issues before the business opens, but can’t call Milestone Technical Support until 9:00 a.m. It can be a challenge. We aim to increase our hours to better support those customers.
This may sound a bit cliché — because everyone in service says it — but we really do want our team to be a true partner to our sales and business development teams. When our account managers are in the field discussing Milestone, we want them to lead with our support. Our Partner Service and Support team is a significant competitive advantage, and we want to make sure we are one of the many great reasons why customers choose Milestone.
We can achieve all of this by optimizing our current resources, increasing our staff, extending our hours of operation and by more closely partnering with other departments to reduce customer headaches further upstream.
I have learned a great deal and really enjoyed my first year and a half with Milestone, and I think my IT perspective has been of value. I am very much looking forward to the next year and beyond.
By Michael Gaul, Senior Manager, Technical Services – Americas, Milestone Systems
Razberi Technologies recently won the Milestone Systems Technology Partner of the Year award for the Americas Regions. Presented during the Milestone Integration Platform Symposium (MIPS) held in Nashville, the award highlights Razberi’s work with Milestone to offer mutual customers a centralized video surveillance management system that includes cybersecurity protections.
“Razberi has worked diligently with Milestone to provide a hardware offering that is optimized to run our VMS, scales to large distributed systems, and provides built-in camera, server, and cyber health monitoring in XProtect,” said Eric Moe, director of sales, North America for Milestone. “Their innovative video surveillance and cybersecurity technology along with their sales and marketing collaboration make Razberi an integral part of the Milestone partner integration and community strategy.”
Razberi offers a complete suite of intelligent video surveillance appliances for edge or centralized recording. Built-in Razberi CameraDefense automates and scales industry best practice cyber safeguards. Integrated with Milestone XProtect® Corporate, CameraDefense enables users to monitor and manage cyber threats as well as practice good cyber procedures with their video management software (VMS).
“As a long-time Milestone Systems Technology Partner, Razberi is honored to receive the Technology Partner of the Year award here at MIPS Americas,” said Mig Paredes, director of partner development for Razberi. “The convergence of physical and cybersecurity is a challenge facing most of our customers, and we value the opportunity to work with Milestone to deliver an effective solution.”
In one example of the partnership, the Milestone Inside Channel Management (ICM) team in the Americas recently chose the Razberi solution as its new in-house training and demonstration server. The team cited the system’s reliability, high performance, and ability to help them tell a complete cybersecurity story. When the ICM team is conducting XProtect Smart Client demonstrations, they highlight alarms from motion alerts, cameras, and video analytics as well as real-time cybersecurity alerts directly from the Razberi CameraDefense solution.
On February 15, 2019, from 9:30 am to 3 pm on Parley Lake in the southwest metro area of the Minnesota’s Twin Cities, four of Milestone’s hardiest and fool-hardiest team members executed a long-planned scheme to use XProtect video management software (VMS) to make our ice fishing attempts more comfortable.
We put it all together when we got to the fish house – it took a while to set up.
Using three tilt-sensor equipped tip-up cameras, all connected to a single ADAM module, this team of engineers, instructional designers and analysts were able to receive low-voltage signals directly into the XProtect Corporate 2019 R1 VMS when the flags went up, and when we needed to free the apparatus from rapidly re-forming ice or check on the vitality of the bait.
Two additional Axis network video cameras (PTZ and Fixed) provided visual verification, automated Pan/Tilt/Zoom movement, audible alarms, recording and bookmark placement so no matter how warm and peaceful it was inside the ice house, there were sufficient notifications to rouse these bums from our repose.
Alas, the weather was clear, the technology was exact, but the fish were not hungry. At least there were plenty of donuts, cookies and chili to keep us busy.
XProtect Ice Fish 2019 was a technical success and plans for 2020 are already in the works!
By Jonathan Sandquist, Business Analyst, Milestone Systems
Revolutionizing how throughput is maximized in Milestone Systems video recorders, BCDVideo released today the BCDVideo Accelerator (BVA) equipped video recording servers for Milestone, which incorporate the company’s innovative accelerator technology and eliminates the need for extra storage solutions, including the costly and space-consuming 15,000rpm hard disk drives previously required to attain necessary system bandwidth.
“BCDVideo is dedicated to solving challenges in the security marketplace,” said Tom Larson, Chief Technical Officer, BCDVideo. “The new BCDVideo Accelerator is a leap forward in system bandwidth for video surveillance systems, benefiting both our security integrator customers and their end users by reducing costs associated with data storage.”
BCDVideo validated the new system using Milestone’s XProtect Corporate R1 2019 at 700MBps throughput and up to 2.2GBps throughput when adding a 10GbE Network Card Kit. Using existing technologies, a best-practices Milestone server needs eight Live Video 15K drives to maintain a 700Mbps throughput. The BVA Accelerator solution eradicates the need, and instead, replaces them with an additional 112TB of archival storage, thus reducing the financial overhead a second server requires, including in additional maintenance, power consumption, and labor costs.
“I am so proud of our engineering team. It was fun watching them create this solution from the ground up and the excitement in their faces as it was evolving,” stated Jeff Burgess, CEO, BCDVideo. “It wasn’t about the finished product as much as it was sharing in their adrenaline. Like the fountain of youth!”
“This is a prime example of how the Milestone community innovates by leveraging our video management platform for greater performance efficiency. BCDvideo is a global Milestone Gold Technology Partner, and we are glad to experience the continuing evolution of our relationship,” said Jeremy Scott, Strategic Alliances Program Manager, Americas at Milestone Systems.
The BVA Accelerator will begin shipping to customers in March. BCDVideo will showcase the system at ISC West in April. ISC West is the largest annual converged security trade show in the U.S., covering video surveillance, access control, biometrics, smart home, public security, drones, robotics, and more. Conference attendees showcase the newest security products and technologies, network with colleagues and security professionals, and gain valuable industry training.
BCDVideo works with the world’s top security integrators implementing security solutions certified by the top Video Management Software (VMS) and digital camera manufacturers. Their global footprint includes 70,000+ installed systems, spanning 74 countries and countless verticals.
NASHVILLE — The tone was set early on for the 2019 Milestone Integration Platform Symposium (MIPS) when Digital Analyst and Futurist Brian Solis gave a rousing opening keynote about innovation and transformation. He showed that despite being around for a while, companies are just starting to react to disruptors. For example, though Amazon has been around for 20 years, the retail industry has only recently become concerned about the e-retailer.
He uses this point to show that disruption doesn’t just happen overnight — it’s an evolution through constant innovation. This is a theme that will be repeated throughout MIPS.
Another theme that was prevalent at MIPS, held Feb. 25-27 at the Gaylord Opryland Resort, was how platform-based companies disrupt pipeline-based ones. Professor of Engineering at Dartmouth College Geoffrey Parker explained how prior to the 1990’s, asset-heavy companies such as Shell and GE and were highly valued, whereas now, asset-light companies, or platforms, such as Facebook, Airbnb and Uber have overtaken them.
Parker also went over how platform business models are shaping the economy and how to govern them in order to best serve society. For companies trying to decide if they should try and be a platform, try to partner for one, or produce products and services that work with a platform, Parker provided a helpful chart that you can see here.
Milestone describes itself as an open platform community. In order to connect buyers and sellers more easily, Marketplace was created as a tool to remove friction between system providers, integrators and end users.
Milestone Vice President of Americas Tim Palmquist clarified that Milestone Marketplace is not just another Solutions Finder like the company had before. Marketplace has a development roadmap with dedicated team members to build out the platform and ensure it is always evolving.
Later in the day, Milestone Senior Project Manager Susan von Bülow dove further into Marketplace. She believes Marketplace can disrupt the industry the way Uber disrupted its own. While Uber connected drivers and passengers, Marketplace will do the same with buyers and sellers.
Buyers can review solutions for compatibility, read reviews, see specs and documentation for installation.
Sellers have full control of their profile pages. Through a dashboard, they can view their contacts, administrate pages and user reviews, and see the location of users looking at their page. Marketplace is now live with more than 70 partners. You can check it out here.
Milestone Goes Cloud
Milestone is focusing on a hybrid client/server Cloud solution that will allow you to move data workload between on-premise and the Cloud. Jesper Raebild, director of global product marketing at Milestone, showed a demo where he did just that, and the video stream showed hardly any lag once it was moved to the Cloud.
When I asked Palmquist about one benefit of having a hybrid solution, he said, “I really like the idea that we can have much less complexity in the user experience, and even in the system integrator experience — commissioning can be much easier.”
New Metadata Search Framework
Milestone also revealed a new search framework coming to the XProtect Smart Client. The search framework allows the user to narrow down searches by utilizing metadata so the user can specify what they are looking for, such as motion, a vehicle or person. Vehicles can be narrowed by factors such as color and direction of travel. Milestone partners can develop their own metadata categories, for example, gunshot detection, or even lie detection (click here to learn more about that).
Emphasizing Responsible Use
In 2017, technology leaders from around the world signed a document known as the Copenhagen Letter. This letter encourages people to use technology responsibly, and “move from human-centered design to humanity-centered design.”
Milestone announced that it is adding what it calls the ‘Copenhagen Clause’ to its end user license agreements. This language will also show up in Milestone’s other legal documents in order to keep up the conversation of ethics and the responsible use of technology.
When I asked Palmquist why having something like this in licensing agreements is important, he told me, “Think of the notion that technology itself, what we build, has no idea if it’s being used for good or bad. Only humans know. In our role as the humans in governing society, we should care, just like we care about sustainability and all those things, we should care even more importantly about the abuses of people, human rights and the impact on society that technology can have if used incorrectly. We’re just coming forward to have some better language around that. I think using the language that was built and the thinking that went into the Copenhagen Letter serves as a really good backdrop for that conversation.”
Beginning of a Journey
Disruption. Innovation. Removing Friction. These were the primary themes that dominated MIPS 2019. However, it was also emphasized that these cannot happen overnight.
The Milestone community is on a journey. Marketplace is now live and digitizing the first step of the buyer’s journey. Later this year, the hybrid Cloud solution and new search framework will be available to provide a better experience for integrators and users.
“Any time we’re walking out of an event like this, I’m thinking about the broader conversation that follows after … it sets us up for a conversation throughout 2019. And it’s in that conversation in the community that’s a very broad swath of people, that all of these things we talked about here can serve as conversation starters and a framework for something to build on,” Palmquist told me.
“I think that’s the real opportunity that comes out of MIPS. We talk about looking forward and planning for the trends, disruptions and changes. We want to be part of that conversation. So we’re just trying to get people’s attention and provoke a good talk.”
Make sure to watch the video above and view the slideshow for more insights from MIPS 2019. Milestone made all the MIPS keynotes available to view on the company’s YouTube page.
About the Author: STEVE KARANTZOULIDIS is the Web Editor for Security Sales & Integration. He graduated from the University of Massachusetts Amherst with a degree in Communication and has a background in Film, A/V and Social Media.
In an age where the value of data is at all-time, issues surrounding privacy and security of user information have been brought to the forefront. This is especially true in the video surveillance industry in which the protection of data being generated by ubiquitous cameras is being increasingly scrutinized by privacy watchdogs and government regulators.
Milestone Systems, one of the world’s leading developers of video management software, took a stand as it relates to the responsible use of surveillance technology, announcing at its annual MIPS (Milestone Integration Platform Symposium) conference in Nashville that it would including a new “Copenhagen Clause” in its end-user licensing agreements.
According to Tim Palmquist, VP Americas at Milestone Systems, the idea behind the clause was born out of the “Copenhagen Letter”, a document published in 2017 and signed at that time by over 150 individuals representing tech companies from around the world that calls for organizations to consider the impact of technology on humans ahead of what it could potentially do for their business or profits.
“We recognize that our technology has never been more powerful than it is today and with that, we should consider some responsible use positions both because of the power of the technology and some of the conversations we’re having globally in the marketplace,” Palmquist says. “We should answer questions, such as who do we sell to? Who do we partner with? And, what is our technology used for?
Though the company initially addressed issues surrounding responsible use of their technology via language included in their end-user licensing agreements in 2008, Palmquist says they decided last year that it was time to strengthen their position and put more focus on what they wanted to say about the subject. In a separate interview with SecurityInfoWatch, Palmquist said Milestone has always had a position on how people should ethically use their technology, however, the development of the Copenhagen Letter gave the company a guide for how they wanted to frame the language in the clause.
The Cloud Journey
Another key theme during keynote addresses at MIPS focused on Milestone’s cloud strategy. Despite reports to the contrary, Palmquist said that the company is not “sitting out” cloud.
“Nothing could be further from the truth,” he says. “We’ve been investing in preparing for the development of the cloud for many years, even sacrificing some of our capabilities to develop our client-server products you understand today.”
Milestone’s dedication to cloud development, according to Palmquist, also extends to all of the companies in the Canon portfolio. “We are in full support of all of the investments by the Canon family of companies on the journey to cloud, including that company in southern California known as Arcules. Their mission is to build new generation enterprise cloud with an IoT framework and they have the opportunity to go fast.”
While Milestone and Arcules may operate independently, Palmquist pointed out that Lars Thinggaard, Milestone’s President and CEO, also serves as Chairman of Arcules. “I don’t think people realize that,” he says. “So even though we’re different entities, we are very connected in our ambitions moving forward.
For their part, Palmquist says that Milestone is taking a more hybrid approach to the cloud that involves helping end-users migrate from the classic client-server environment to cloud-based architectures.
“The definition of cloud is really viewed in many different ways and not exactly well-defined. The journey out of client-server, as we unpack what we understand today, can be really interesting and richly rewarding, he adds. “We think this makes a lot of sense because when you look at the product of today, XProtect, we together sell a lot of licenses and nothing is going to change in that equation tomorrow.”
While the future of surveillance may indeed be in the cloud, Palmquist, using the different versions of Milestone’s own code base as example, emphasized that technology in the security industry lasts for a long time and that it will take some time for the industry, especially in the enterprise environment, to make the transition.
“We recognize as well that it will take many years before cloud, in that iteration, will be able to catch up with the reliability and functionality of client-server as we understand it today,” he says. “That’s a practical reality, meaning that all of this is a journey.”
While it is common to include both a video surveillance suite and an access control platform in any modern security solution, there are plenty of benefits to be had by combining the two.
To get the full benefit of a complementary access-and-video system, an open platform is required – one which can fully and securely integrate with a range of access control solutions to suit a wide range of requirements and functionality. Allowing an integrator or end-user more freedom to choose the access control platform that best suits their needs opens up a whole range of options and possibilities, including the integration of multiple access control solutions on the one video management software (VMS) platform.
If a security provider was asked to tailor, deploy, monitor and manage a surveillance and access control solution across multiple sites, and each of those sites has an existing access control solution, it would be at least an expensive redeployment which involves rolling out a lot of new cards, readers and other hardware. Finding the right solution will allow the VMS to interface with several different vendors’ solutions, which allows for those existing systems to be managed and monitored on the one platform.
Perhaps the most obvious benefit of integrating a VMS with an access control platform is the added security provided by visually monitoring entrance points on a secure perimeter. Cameras positioned at these points can be automated to activate when a secure token is presented to the reader at the door or barrier, giving security operators the ability to visually monitor activity at that point.
Taking that point further, an access control platform can also be set up to turn on cameras and sound alerts when certain individuals approach and activate their secure token, which can be useful for monitoring security levels, alerting administrators when someone’s card or token needs updating, and more.
Axis Communications Australia and New Zealand country manager Wai King Wong says, “While cameras can be automated to work in conjunction with an access control solution, a further layer of security and convenience is added by the introduction of speakers. That way, an individual can approach the barrier, cameras can be automatically activated to monitor that individual, and speakers can provide two-way communication to alert that individual if there is a problem, or to pass on information about their access to the premises.”
Advanced, integrated solutions like this are particularly useful in busy industries such as mining, energy and logistics, where a high volume of temporary contractors and visitors need to access a facility. Not only does it make administration easier – better control over secure identification of itinerant and temporary workers, remote visuals and communication with visitors to the site – but it can also aid in keeping a site safe.
Inherently dangerous places such as mine sites require advanced control over access to certain controlled areas, and an access control solution that provides video ID of individuals passing through barriers at the secure perimeter, coupled with audio warnings and communication, can be a powerful force for safer, more secure facilities.
PMT Security Systems managing director Darren Taylor says, “The integration between video and access control offers many advantages to a security operator. It provides for better decision making, allowing security operators to visually verify the identity of individuals prior to granting access. More than that, it also means the company is using more efficient work processes, as operators can manage video surveillance and access control from one central interface. This in turn enables straightforward post-incident investigations, as you have video footage linked to each entry and exit event.”
An integrated solution can also provide a cardholder management capability, where an image can be added to each cardholder if it is not available in the integrated access control system. This helps operators verify cardholders more accurately when manually assisting their passage through the premises.
Through deep integration with the access control system, operators can manage cardholders and visitors without having to switch to the administrative module of the access control system, which supports Taylor’s point about managing both aspects of the security ecosystem through the one interface.
Access control and video surveillance are a fundamental part of any security plan, and integrating the two will have a positive impact on security, safety, convenience and management.
This article was published on Security Brief Australia:
The Milestone Integration Platform Symposium held it annual Americas event this week, with over 650 industry professionals gathered to explore the intelligent world of video and other technologies. The conference was filled with thought-provoking ideas and visions on how to make the world see a better tomorrow, and concluded with a Gala Awards Dinner to recognize the many achievements of Milestone Partners over the past year.
Distributor of the Year USA: ScanSource leads by example with quality field engagement, outstanding marketing collaboration and a true risk/reward partnership approach. In 2018 there was a strong focus on the development and execution of unique plans that resulted in strong growth results.
Distribution Partner of the Year, Americas Regions: Anixter has been a strong and supportive regional partner in both established and emerging markets, driving revenue from Alaska to Argentina. In 2018 a renewed focus on collaboration, operational streamlining and efficiency provided the foundations for growth in nearly all regions.
Camera Partner of the Year – Americas: Axis Communications wins this award with the creation of the Milestone-exclusive product Axis Optimizer. With this we are realizing the powerful value proposition of the community. When partners bring products to market together, it proves we are better as an open platform than an end-to-end proprietary solution. Coupled with the robust Axis camera lineup and collaboration across teams, we are continually able to improve our integration capabilities.
Installation of the Year – Americas: Convergint wins this award for utilizing Milestone’s open platform to develop solutions that add value by streamlining business and security operations. Convergint exemplified flexibility and innovation in addressing critical needs including access control integration and a unique deployment program for customer SalesForce.
Solution Partner of the Year – Americas: The Boring Lab created a robust management suite called The Boring Toolbox, integrated into XProtect VMS. The solution allows enterprise systems to bulk-manage devices and custom groups within the Milestone Management Client, to manage passwords in bulk, and to customize reports, in addition to the standard PDF export that XProtect offers. It is a toolset designed to save hours of time managing large and complex installations.
National Partner of the Year – Americas: Convergint saw nice growth in 2018 with an increased collaboration in with Milestone integration partners like Snap Surveillance, BriefCam, Quantum and Spotter RF. Convergint has also invested in the Milestone relationship with nearly 200 professional certifications throughout the US and Canada. Our 10-year collaboration continues to grow organically through legacy CTC’s and acquisitions across the US and abroad.
Partner of the Year – West: Stone Security focuses on training, certification, mutual business planning, marketing, top quality design, installation and system support, which continues to grow their business at a rapid pace. Milestone is their dedicated VMS offering allowing for strong connections across multiple integration options that satisfy customer needs.
Partner of the Year – East: Affinitech marked 4 years of dramatic revenue growth in software sales. They have been able to successfully scale their business, adding new base licenses and deploying over 5,700 new device licenses in 2018 alone. Affinitech also values the open platform community and shares our collaborative approach to business. Holding a total of 12 Milestone certifications, they are able to confidently lead with Milestone 100% of the time. They even go the extra mile by customizing documentation to help customers easily convert to Milestone or upgrade existing systems.
Partner of the Year – Latin America: Prosegur Argentina has proven time and time again to be a top Milestone Partner. We celebrate their passion for innovation and their drive toward finding different ways to grow our business together – if not by VaaS or the integration with Lenel, it’s developing an online guard monitoring service and looking into how our Husky product line could fit in a very restricted market. They are dedicated to completing all available training options so they can remain knowledgeable and competitive. Because of this, they are confident when working independently, and we trust them as an open and accomplished partner.
Partner/Installation of the Year – Canada: Convergint Calgary – The strategy of designing a tailored solution built on best-of-breed products has been Convergint Calgary’s recipe for success. Excellent customer service and reliable designs build strong relationships that’s difficult for their competition to dislodge. They leverage the Milestone Community to successfully introduce Solution Partners to existing customer accounts, creating more value for the end user. Convergint Calgary is consistently one of the top performers in Canada, not only winning 2017 Integrator of the Year in Western Canada but growing in 2018 to remain a top competitor.
Technology Partner of the Year – Americas Regions: Razberi has worked hard with Milestone to provide a small and mid-market hardware offering that is scalable to large distributed systems as well. The technology brought by Razberi offers compute and storage options as well as the ability to have embedded switches throughout the installation, allowing better management of the infrastructure through a centralized management interface.
BriefCam, the leading provider of Video Content Analytics and Video Synopsis® solutions, has announced that its extensible video content analytics platform has again achieved certification with Milestone Systems’ XProtect video management software (VMS). BriefCam works seamlessly with third-party products, providing partners and end-users alike with freedom of choice, while delivering a disruptive, scalable and easy-to-use video content analytics platform.
BriefCam, a global Milestone Platinum Technology Partner, also announces its participation in the newly launched Milestone Marketplace, a digital community platform for channel partners to leverage when designing intelligent end user solutions.
BriefCam’s video content analytics solutions have been an integral part of the Milestone XProtect VMS environment since 2009, enabling users to review hours of video in minutes, pinpoint objects of interest, derive quantitative insights for operational efficiency and data-driven decision making, as well as provide real-time alerts for situational awareness. This certification reinforces the companies’ long-standing inter-operability, ensuring that current and new customers benefit from the highest level of functionality and performance.
“We are pleased to have achieved certification with Milestone for our v5.3 platform,” said Stephanie Weagle, CMO, BriefCam. “Our ongoing work with Milestone provides the partner ecosystem with validated integration of BriefCam’s breakthrough video content analytics platform.”
“We continue to be excited about the value that BriefCam brings to our community of partners and customers since 10 years ago,” said Jeremy Scott, Strategic Alliances Program Manager, Americas. “BriefCam is deeply integrated with our solution, offering both on-demand and real-time operation, as well as seamless access within our XProtect Smart Client user interface. As both of our companies continue to develop our offerings, I am excited about where our technologies will take things next.”
BriefCam’s v5.3 video content analytics platform is now available through the Milestone Marketplace, a digital hub, virtual showroom and meeting place for technology partners to connect with system integrators on a global scale. The Milestone Marketplace presents innovative partner applications, hardware and services, accompanied by instructional information and reviews. Helping to untangle increasing scope and to simplify complex choices, it will be a source of inspiration and opportunity, connecting all the pieces of video management around the open platform. To learn more, visit the BriefCam Marketplace.
BriefCam is a Diamond Sponsor of the Milestone Integration Platform Symposium (MIPS) being held February 25-27, 2019, in Nashville, Tennessee.
BriefCam will deliver a keynote at MIPS on Wednesday February 27th at 11:00 AM Central Time, “Video Analytics in an Intelligent World: A Paradigm Shift.” The presentation will include a discussion on the history of AI and analytics in the video surveillance industry and the disruptive capabilities of video analytics today.
BriefCam is the industry’s leading provider of Deep Learning and Video Synopsis® solutions for rapid video review and search, face recognition, real-time alerting and quantitative video insights. By transforming raw video into actionable intelligence, BriefCam dramatically shortens the time-to-target for security threats while increasing safety and optimizing operations. BriefCam’s award-winning products are deployed by law enforcement and public safety organizations, government and transportation agencies, major enterprises, healthcare and educational institutions, and local communities worldwide. For more information about transforming video surveillance into actionable intelligence, visit https://www.briefcam.com/