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Someone asked me, “What’s your top tip for me to manage my team better?”

This question is so relevant to such a wide number of business owners, so I thought it would be helpful to share my answer with you.

The 3 Essentials of Team Management – London ActionCOACH Business Coaching - YouTube

Once you achieve the kind of clarity I’m talking about, the results will just flow. And your team members will be performing at the peak of their abilities.

Let’s Dig Into Your Team’s Strategies

From behavioural profiles to dashboards, from the rhythm of your communication to the onboarding and induction – there are so many elements that you need to consider and balance to form an effective team management strategy.

If you feel like this is an area where you might want an outside, expert eye on, then feel free to book a free session to find out if our strategies make sense for you.

Book a Free Coaching Session

Prefer to read rather than watch and listen? No problem – here’s everything I said in the video as text:

I was recently asked a question. Shweta can you give me the top tip to manage my team effectively? And I love the relevance of the question for so many business owners out there. So I told this person I will share with you not just one but three essentials to manage the team effectively and they go hand-in-hand, and before I do that let’s clarify one thing.

Look, leadership, motivation, and having a vision, it’s really important for the team and for the business. But here we’re talking about team management and I think management is the key focus in many small and medium-sized businesses and I’m talking about up to 15 million don’t oversize at least. Now management is through structures, through systems. This is not about getting people excited and motivated. This is about the rigour of process.

Clarity on the goal

So what I told this person was that if you effectively want to manage not your team or not the team member, but the activities of the team member, then the first thing that you have to check is do you have clarity on the goal and the activities which are required to achieve that goal? And when I say you, this is for yourself and the team member, right? So are both of you clear on the goal and the activities that are required to achieve that goal?

Have dashboard or tracker

Then the second thing is, do you have a dashboard or a tracker which you are using, as in you as a business owner and the team person, you’re using to actually review the progress made on a weekly basis. This is not monthly, this is not quarterly, not yearly, this is on a weekly basis. This is your transparent we’ll see how the business is progressing, how the activities are progressing, and how close and how far are we from the goal.

Have a systematic disciplined manner

The third one is that are you actually in a systematic disciplined manner, creating a platform to review these dashboards and tracks to review the performance, the activities of the person? That’s the weekly meeting. Are you having that systematically? And many people tell me at this point saying, oh yes we do, obviously daily catch ups or weekly, of course we speak over the phone or we just have coffee together.

I’m not talking about that.

It’s actually about sitting down together. It’s using those dashboards and trackers.

Ask yourself a question. First of all are you sitting down in your weekly meetings with your team members?

Then the second question is are you using those dashboards and trackers with clear target at the top and what progress is being made on a weekly basis? Therefore, what’s the running rate? What’s the asking rate? What adjustments do we need to make or what acknowledgements we need to have in the business?

So these are the three simple things to actually, effectively manage the activities of your team members in your business and when there is clarity, accountability, and discipline, the results are bound to happen.

The post The 3 Essentials of Team Management appeared first on TeamSJ (Shweta Jhajharia) ActionCOACH.

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Every few weeks, I will be recommending some valuable reading for business owners, along with a memorable quote from the book.

Your business can only progress at the rate at which you, as leader, are growing your own competence. The highest achievers are those who are constantly learning.

So if you aren’t currently reading a book – pick this one up!

EntreLeadership

The tagline, “20 Years of Practical Business Wisdom from the Trenches” makes it sound like building a business is akin to an intense battle. And in many ways, it is. And just like in an army, they can only win the war if they have strong, innovative leadership.

Dave Ramsey gives you the step-by-step machinations of how to run a successful, growing business and is essential reading for any organisation’s leader.

Memorable Business Quote from EntreLeadership

Hand your negatives up and your positives down. Otherwise it starts to sound a lot like gossip.

– Dave Ramsey

Business coaching is all about your learning

If reading books is like driving down the road of learning, business coaching is souping up your engine so you can speed down the highway to upskilling yourself as an entrepreneur and business owner.

We give you the tools and strategies that will help you work smarter and leverage your time. Even just one business coaching session can give you an edge in your marketplace.

And we can prove it to you – all you have to do is show up for your business at a complimentary session:

Book a Free Coaching Session

The post Business Reading Recommendations & Memorable Business Quotes appeared first on TeamSJ (Shweta Jhajharia) ActionCOACH.

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The Global Gurus research organisation has ranked London based Business Coach Shweta Jhajharia at #16 in the World’s Top 30 Coaching Professionals for 2019.

Global Gurus is a well-established international organisation that independently researches, studies and identifies remarkable leaders. They are chosen purely for their contribution to their field and the impact they make. The final ranking is then decided by a public vote.

This achievement recognises Shweta’s contribution to the coaching industry and its clientele through speaking, training, books, and media. The ranking chart recognises Shweta as “Inspirational” and also highlights her Amazon bestselling book, SPARKS: Ideas to Ignite Business Growth. The recognition of a coach focussed on the niche of helping small business owners is indicative of the significant difference Shweta is making in the business and personal lives of entrepreneurs she works with.

“I’m absolutely honoured and humbled to be recognised by the Global Gurus organisation,” Shweta said, “I am very grateful to my team and my clients who are a big reason for the recognition. Their consistent effort to become better every day, for themselves and for their businesses, is what contributes to my own success.”

Shweta is a Principal Coach in ActionCOACH, which she joined in 2008 after her successful career as Global Marketing Manager at Unilever. She and her team help successful business owners with practical and proven growth strategies and systems so that they can run even better businesses and sustain consistent growth.

Over the last 10 years, her clients across sectors have averaged 41% year on year growth and have won multiple awards themselves including “CEO of the Year,” “Fastest Growing Company of the Year,” “Best Marketing Business of the Year,” and “Best Service-Based Company,” to name a few.

Graham Hill, Managing Director of JJ Roofing Supplies, which won “Overall Company of the Year” at the 2018 Business Excellence Forum, shared, “Shweta and her team couldn’t be more deserving of this recognition. Since we started coaching, we have grown year on year with improved margins. It is a good feeling to continuously achieve business goals and still have even bigger ambitions.”

Shweta has also been awarded numerous other accolades in recent years including “Global Coach of the Year,” “Global Best Client Results,” two prestigious International Stevie® Awards and the “Multi-Millionaire Coach Award.”

The post Positioned #16 in World’s Top Coaching Professionals Ranking appeared first on TeamSJ (Shweta Jhajharia) ActionCOACH.

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If you’re the type of business owner that set goals, you may be starting to reach the point of the year where your goals are feeling a bit… wobbly.

By that, I mean that you haven’t been meeting the intermediate targets to get to some of your goals. Maybe you’ve dropped a few of your goals. Maybe you’ve even already forgotten that you set a few of them because this month has thrown you a few curve balls.

Well, here’s a concept I use in business coaching sessions around this time to year to remind you that the real champions of the business world aren’t actually the ones who get it right on the first go…

3Rs of Goal Setting – London ActionCOACH Business Coaching - YouTube

None of the “Rs” for goal setting is actually getting it “Right every time.” High achievers are actually the ones who are constantly Reviewing, Reflecting and Resetting their goals in a meaningful way.

Let business be a contact sport – and keep that contact with your goals up throughout the year. Reset at the frequency that you need to, and keep going. Believe me, you will achieve even more this year.

Business Coaching Gives You Accountability

If you feel like you would benefit from being held accountable to your goals – whether they’re daily, weekly, monthly, or quarterly – then maybe business coaching might be something that would be valuable to you and your development as a business professional.

You can find out, with zero risk, by sitting down with us for a free review of your business and your goals. Find out if the way we coach works with the way you grow.

Book a Free Coaching Session

Prefer to read rather than watch and listen? No problem – here’s everything I said in the video as text: 

What I want to talk about today is goal setting. In my experience of working with business owners I’ve come across four kinds of people.

Four Kinds of Business Owners
  1. Those who do not believe in goal setting and they just want to flow with how things are happening because this is not how the world happens for them.
  2. The second set of people are people who have ideas. They have dreams, they have thoughts, and it’s all up there.
  3. Then I have the third set of people who believe in goal setting and when we create platforms for them, like the planning sessions or the complimentary strategic reviews, then they will absolutely enjoy writing down their goals, both personal and business.
  4. And then the fourth kind of people are the people who absolutely love goal setting and what they also love doing is actually reviewing those goals on a frequent basis.

Now, this is where I want you to make the distinction. From my personal experience and working with quite a few business owners, practically, seeing what’s really working and what’s not working, what I’ve seen is that if you are serious about the dreams that you have in your life, then goals are simply those dreams with timelines attached.

Writing Down Your Business Goals

If you are writing them down rather than just thinking about them then that itself gives you that leverage over others because it shows that you are committed to taking time out to actually make an effort to jot it down. Your brain is already getting the message that you are quite serious about these goals.

Beyond Just Writing Them Down: The Three R’s

And then it’s not just about writing them down and reviewing them at the end of the year or at the end of a substantial time period. It’s actually making contact with your goals every week, every day if possible.

And when you do that, it’s not to make sure that you’re always on track. In fact, there will be moments when you will not be on track. But when you review your goals frequently you reflect, you think about them and you question them. Is this really important to me? Because if I’m not doing it either it’s not important to me, I’m not seeing the value in it, or I just need to reset. And that’s the key point, you need to allow yourself to reset.

You need to allow yourself to get back on track rather than being guilty, rather than saying I’m not good at keeping my promises or staying on track for my goals. There are three R’s. You need to really focus on and please write them down.

  1. Reviewing your goals. Review as often as you can. If possible daily, I do that on a daily basis.
  2. The second one is Reflect. This is your thinking time. This is when you truly reflect and say, is this really meaningful to me? Because if the answer is “no”, release your headspace. The idea is not to feel guilty. And if the answer is “yes” then you know that you want to put in that effort.
  3. After that reflection, the third one is Reset. Just reset. Champions are not the ones who always get it right. They’re not the ones who set the goal and achieve it in the first time. High achievers are the ones who keep reviewing, reflecting and resetting.

And that’s what you and I need to be mindful of. That actually, if something is important to you, then how often are we making contacts with those goals and how often we are allowing ourselves to reset in a sincere way and then move forward.

The post The 3Rs of Goal Setting appeared first on TeamSJ (Shweta Jhajharia) ActionCOACH.

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You understand the importance and power of reflection in your business, right? Taking the time out to work ‘on’ your business instead of in it.

Yet you still find yourself running around, fighting fires, constantly busy and there’s never time to sit and do this very important thing… why?

Protect Your Time – London ActionCOACH Business Coaching - YouTube

That golden, thinking time is incredibly valuable and needs to be protected. If you’ve been meaning to do it but haven’t actually done it, that’s ok. Hit the reset button and solidify this.

And communicate it clearly to your team. Stop being a “got a minute” boss, and remember that communication is the response that you get.

Prefer to read rather than watch and listen? No problem – here’s everything I said in the video as text:

We’ve Grown and Now I Have No Time

What I want to talk about today is time management, or what I say is, self-management in the given time.

I was having a conversation with one of my clients. He’s a very aware person, very tuned in, and knows he needs to focus on the strategic side of things as well as day-to-day operations.

He told me, “Shweta I just need to reset because I think I’ve been regressing as far as my self-management is concerned in the given time. It just feels like I’m busy, running around. There’s so much going on, the hiring of new people, the growth of the business, and really it’s just so full-on because with growth comes many many complexities.”

I heard what he was saying and I did empathize because there actually is so much going on. I’m sure that would be the case in your business as well. But at the end of the day we can not let that become an excuse and we have to be very honest when we take stock of things.

Have You Blocked Out The Time?

So I did ask him. I said, “Tell me one thing, I remember you actually blocking your diary…”

We had had this discussion earlier and I know that he had blocked his diary because I always believed in this – if something is truly important to you, you need to give it a space and some time to live and breathe, which means actually blocking your diary and not just having an intention.

So I said, “I remember you blocking your diary, so what’s with that?”

He said, “Yeah, I know it’s still there in my diary, it’s on Tuesday.”

And I said, “What does it say?”

“It says business strategy, our office, because that’s the plan.” He wants to work on his business strategy on innovative ideas, the next thing in his business, and so that’s how he’s blocked it out.

“So then what’s the problem? Why are you not able to do that?”

“Because my team comes and they say, ‘Oh we can see that on that day you don’t have any other meetings, is it okay if we block this client meeting.’ Or, ‘Is it okay if we block this fire extinguishing meeting, whatever it is, right?’ The day-to-day, the meetings, so it just gets eaten into that.” That’s interesting.

Time Management is Protecting That Time Block

So I said, “How would you rate yourself in the sense of how much are you protecting that time?”

He said, “No, I kind of just look at it and say OK then let’s have this meeting and I’ve done that now three or four times.”

At this point what I want you to really reflect on, is that true communication is the response that you get. It’s a fundamental thing. How you are getting that response from your team? Actually, it’s a reflection of what you are communicating to them, in either spoken or unspoken words.

Just because, in this case, my client agreed to these meetings to be getting into his planned Tuesday, his team was like, ‘That’s OK, that’s actually his free day. We can actually let other things sit there.’

It’s so important that you protect that time, the time which is golden thinking time, reflection time.

I did say this client is very aware, he understands the importance of this reflection time. So that was what was bugging him. We obviously agreed that the beauty of life, the beauty of business, is that on the day you decide to improve on something, you can just press the reset button and you become strong about it. You protect that time which is so fundamental to any business leader and then you make sure you communicate that accordingly to your team and tell them that this is not acceptable. This is my time. This is business thinking time and strategy time.

So look, in my true style of being very direct, if you tell yourself or if you tell your team that I’m not getting time and I’m running around and I’m doing so much, seriously you need to sit down, take a stock of your diary. Look at your calendar, see what kind of things are sitting there and ask yourself, am I truly protecting the time which I need to protect, the time where the most valued things get done?

At the end of the day, what you are telling your team through spoken, unspoken words is how they are responding and respecting your time.

Use Business Coaching to Protect Your Time

One of the ways that our clients clearly protect time is by taking up business coaching. For at the very least that 1 hour they take for their coaching session is protected for building the business.

If you book a free session with us, you can see what the effect is of protecting even just 1 hour of your time (and hopefully you can keep it up afterwards!)

Book a Free Strategic Session

The post Protect Your Time appeared first on TeamSJ (Shweta Jhajharia) ActionCOACH.

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If you only have nice things to say, then your management style might be holding you back.

A woman who was a successful manager at Google and Apple wrote this book on her approach to management. I would highly recommend it to anyone who wishes to become not just great, but exceptional in the way they communicate.

Radical Candor by Kim Scott is all about striking the balance between being overly aggressive and being ruinously empathetic in your communication approach. The result is employees who achieve more and produce better results because they are both praised and criticised as they are guided to become better at what they do.

I, myself, have witnessed business owners from both ends of this spectrum. When they come for business coaching, we often quickly identify that their management style might be one of the areas which could be tweaked for greater performance. I tell them about this framework and ask them to start trying to practice this kind of authenticity with their team.

It’s incredible to see the shift that they make, simply by becoming more aware of what they are doing. And almost inevitably, their change in leadership style ripples out to create change across their entire business.

In the end, the tagline on the book says it all, “Be a kickass boss without losing your humanity.”

Have you read Radical Candor? What did you think?

Want to discuss your team management strategy?

Team management is one of the most common issues facing business owners in organisations of all sizes. However, there is no one-size-fits-all solution – effective team management must be tailored to balance the manager’s style, the employee’s behavioural profile, and the requirements of the business.

If you think that the management style in your business could be optimised to produce even better results with your team, then book a free session with us and we’ll give you our point of view on it.

Book a Free Strategic Session
Best Business Books to Read: The Road Less Stupid

When I read this book, I actually had to refer lots of our clients to read certain chapters of it. There are many nuggets of wisdom in this book for business owners at any stage in their business.

The Road Less Stupid by Keith J. Cunningham is not a “get rich quick” book – in fact, it’s the opposite. It helps spell out the work that is required for building financial success – but advises on how you can avoid making stupid mistakes and avoid the “dumb tax”.

Whether you feel like your business is coasting and want to stimulate growth, want to run better team meetings, would like to manage your time better, or would simply like to be a become a better business leader, there’s something to learn from this book.

You don’t need to read it cover to cover – each chapter is written in such a way so that at any point in your business when you are being challenged in a certain area, flick to that chapter and upskill yourself.

If you find yourself reading this and realising a coach could help with keeping you accountable for the things you want to change in your business, then you know where to find us.

Do you need to revamp your sales process?

A part of business coaching is helping our clients constantly improve their business education and business ability. And that’s often by reading, reading, and more reading! As a part of our business coaching, we will help guide your learning and activities to start seeing real growth in your business. Try a free session and see it for yourself.

Book a Free Strategic Review
Best Business Books to Read: To Sell Is Human

“But I’m just not a salesperson.” I’ve heard this so many times. The other thing I’ve heard, “I just feel uncomfortable trying to do sales.”

The problem is, so many of us have plenty of what I would call head-trash when it comes to sales. How is it that you define what ‘sales’ is? Is it the smarmy used car salesman you think of when you think of sales?

If so, read this book.

The fact is, whether you like it or not, you already are a salesperson. Everything you do in this world is sales to some degree. Sometimes you’re selling objects, but often you’re selling ideas, techniques, and processes.

And with everything you do you are honing the skills of persuasion, negotiation, and pitching. And you can apply these skills to your business.

To Sell Is Human is filled with examples and techniques for improving the way you sell – and by that, we mean improving the way you interact with the world! This is a book that you should not only read as a business owner, but also as a person who is trying to improve in general and leave the world a better place.

Have you read Daniel Pink’s book? What are your learnings? Share them in the!

Do you need to revamp your sales process?

A part of business coaching is helping our clients constantly improve their business education and business ability. And that’s often by reading, reading, and more reading! As a part of our business coaching, we will help guide your learning and activities to start seeing real growth in your business. Try a free session and see it for yourself.

Book a Free Strategic Review
Best Business Books to Read: The Challenger Sale

Most people think business-to-business (B2B) sales is all about relationship building. Get to know your customer, become a part of their inner circle, so they trust you and therefore buy from you.

However, the largest number of top performers are more likely to use a much more challenging style…

In The Challenger Sale, Matthew Dixon and Brent Adamson claim there are five main profiles – you can think of them as behavioural styles of sorts – that sales reps may fall into when engaging in a B2B sale.

Most people have a lot of what I call ’head trash’ when defining what sales means. And many believe that the “Relationship Builder” is the way to go – building advocacy and getting to know the customers in order to sell to them.

However, their findings show that only 7% of the top performers primarily use this style to sell, and 40% of the highest performers primarily use the “Challenger” style.

That is, a style of sales that involves pushing the customer outside their comfort zone. Debating with the prospect and asking them the hard sales questions. Understanding the customer’s business so deeply that you teach them something they didn’t even know they needed to know! Truly challenging them.

But the key takeaway is that Challengers are made, not born. You can be taught how to become a Challenger, even if you are naturally one of the other styles of salesperson.

If sales is where you most struggle with in your business, and you haven’t yet read the Challenger Sale, this is one to pick up immediately. These are classic concepts that simply work and aren’t going away anytime soon.

How you sell can often be much more critical than what you sell, so by combining an effective style with an appropriate number of steps in your sales process, you can quickly create a powerful sales machine in your business.

Do you need to revamp your sales process?

If you are on the cusp of growth, it may be that just a tweak to your sales process that could be all that’s standing between you and the next level in your business.

Request a session and let us know in the questionnaire that sales is your focus, and let us share some of the strategies we think will work for your business.

Best Business Books to Read: One Minute Manager

Have you ever revisited a book and found that it was completely different and a lot deeper than how you remembered it? The book has not changed, you have. And now the lessons are a lot more relevant.

Here is one of the books that you may want to read again.

One Minute Manager is an incredibly short but powerful book by Ken Blanchard and Spencer Johnson that highlights three rather simple techniques for being a great manager. Those are “One Minute Goals”, “One Minute Praisings” and “One Minute Reprimands”.

The book itself may be a few years old now, but its concepts are still as relevant today as they ever were. If you haven’t read this one yet, then make sure you pick it up – it won’t take you much longer than a few hours to read.

And if you have read it, you might want to consider sending it to the other managers in your life. I recently gave it to one of my team, and I’m confident it will truly help them to become a better manager.

Who in your business would this book be relevant to today?

Discuss Management Strategy At Mastermind

If you hadn’t heard already, we are hosting a round-table discussion with just a few businesses. We will deep-dive into what strategies may help those particular businesses achieve even more growth. Team management is almost definitely going to feature.

Best Business Books to Read: The Slight Edge

It has been a while since I’ve read a book that has the potential of massively transforming both mindset and activities. I came across such a book earlier this year, and it has already resulted in a massive shift in my thinking that I’m confident is going to have a tremendous effect on my life.

The Slight Edgeby Jeff Olson is more than a business advice book – it’s a whole philosophy and a way of thinking that reaches into all areas of your life.

The fundamental idea is that the simple daily choices you make – small actions – create a compound effect that results in your desired future (like when we talked about having abig business mindset).

The real key takeaway here is thatyou do not need to be making grand gestures and dramatic changes in order to build your future.You just need to have a small, simple daily discipline that you applyconsistently.

And that last word is the most important part: consistency of approach is the key to achieving this massive end result.

What makes it difficult? This principle relies on you being able to focus on the seemingly insignificant rather than the enormous breakthroughs. You need to be able to focus on the end result, not the immediate one, which is not the way most of us instinctively think.

However, when you train yourself to do this – when you apply some small effort in a consistent way – it really will get the results and you can become the master of your future.

Remember, Simple Disciplines + Consistency + Time = Massive Results!
Is consistency something you struggle with?

A large part of what a business coach does is help keep business owners accountable and on track. London can be one of the most difficult places to stay consistent with your business practices – perhaps our strategies can help with that?

Find out with a complimentary and no-obligation session with us where we review your business and let you know if and how our strategies may be able to assist the future growth of your business.

Book a Free Strategic Review
Best Business Books to Read: American Icon

This is a book that theNew York Timeshas called a“compelling narrative that reads more like a thriller than a business book.”

It describes how one of America’s most established companies turned around from its death throes in the mid-2000s and restored itself into a modern, sustainable and profitable business in the modern world.

This is not your standard management book where they take you through step-by- step a structure that you can apply as well. Insteadit is an engaging tale of how maintaining and growing profitability has to come alongside the development of company culture and closely managing how the teams within your business work.

If you are looking for a read that will inspire you on bringing a new level of leadership to your business thenAmerican Iconby Bryce G. Hoffman is a book to read.

Alan Mulally’s struggle to restore the seminal automaker, Ford Motor Company, to growth and profitability is a real page turner and absolutely stuffed with learnings for business leaders of every sort.

Want more business advice and strategies?

At our complimentary webinars, we give you a taste of the kind of tools and strategies we deliver to our coaches.

Attend the upcoming webinar and see for yourself if business coaching could stimulate even more growth in your business.

Best Business Books To Read: Jonathan Livingston Seagull

Sometimes the best books for business are not those that are directly about business concepts or strategies, but instead those that are allegorical tales that teach you about mindset.

This uncomplicated book is one from which I think many business owners can draw inspiration to continue to moving themselves and their businesses forward…

Jonathan Livingston Seagull by Richard Bach is a story about a seagull that is driven by a dissatisfaction with the status quo. He is constantly striving for the next goal in mastering flight and perfection. That drive takes him to places beyond what any regular gull could possibly achieve.

The story is a reflection of the way we humans are always seeking to build upon what we are, and what our community has already achieved, so that we can peak to a new level in everything we do. We see ourselves as something different, something better than that that has come before us, and we feel the need to use that to create a better world.

This is not something unique to this story – any tale of heroism, any comic book superhero, will reflect this human desire to be more than we are.

But what I really like about this book is that it really drives home how you cannot listen to those around you who tell you that the things you know you can achieve are “impossible”. It shows that there is always a ‘next level’ to get to, and all you have to do is learn the right skills and put in the right kind of effort to get there.

It is an easy-to-read story without extraneous details. I would recommend it to anyone who is seeking that extra bit of inspiration to continue striving for ever more impact with the work they do.

Have you read Jonathan Livingston Seagull? Share with us your learnings and ideas from the book in the.

Want more business advice and strategies?

At our complimentary webinars, we give you a taste of the kind of tools and strategies we deliver to our coaches.

Attend the upcoming webinar and see for yourself if business coaching could stimulate even more growth in your business.

Best Business Books To Read: Work Rules

This month’s book recommendation actually comes from one of my clients. I’m currently in the process of reading it and I can already safely recommend it as a book that any business owner should read.

Work Rules!: Insights from Inside Google That Will Transform How You Live and Leadis a really excellent book for reflecting on the philosophy of running a business and managing people.

Google is one of those businesses that is constantly upon a pedestal for being a great place to work. It therefore does make sense to pay attention to what the Head of People Operations at Google has to say, right?

But Lazlo Bock does not just cite his own experiences in this HR manifesto of his. In fact, he emphasises something that I always say myself:base your decisions on data, not your gut.And so he shows how the design of Google’s programs has been shaped by a lot of studies and analytics – which is very interesting to understand.

This book is definitely worth a read for anyone who might be struggling with arecruitment processor withhow to build a culturein their business.

It highlights how you really need to consider the organisational structure of your business, and the kind of feedback channels that you have created, if you really want your business to grow organically with superstar team members.

Have you read Work Rules? Share with us your learnings and ideas from the book in the.

Want more business advice and strategies?

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Best Business Books To Read: The Advantage

This has been one of those books that is so complete and holistic that it is hard not to recommend it to almost every business owner I meet. It focuses on a subject that most leaders and leadership teams often unconsciously disregard.

It is unfortunate that that is the case, because a focus on this ‘health’ aspect of business can often be the difference between a successful company and a booming, thriving and expanding..

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Happy New Year! We hope you spent the last few days of 2018 in the best way; rejuvenating, restoring, and refreshing yourself so that you are ready to make 2019 your best year yet.

Brad Sugars loves to say, “When you can out-learn me, you can out-earn me.” Undoubtedly, you’ve heard the sentiment in a thousand other ways and what it means is that if you want more abundance in your life, you need to constantly be reading, learning and upskilling.

We’ve shared a lot of knowledge this year, but here are the top 10 that have gotten the most engagement. With these 10 posts, hopefully, you can find that extra leg-up to start 2019 ahead of the crowd.

Our Top 10 Blog Posts for 2018
  1. The 2 Most Dangerous Behaviours of Business Owners [Video]
  2. 4 Steps to the Systemisation of Your Business [Article]
  3. Why You Should Be Micromanaging [Article]
  4. 3 Steps to Turn Actively Angry Customers into Raving Fans [Framework]
  5. 4 Elements of Superstar Employees [Video]
  6. My Morning Rituals [Video]
  7. What To Do With Employees Who Give You Attitude [Video]
  8. How Do I Set KPIs in My Business? [Article]
  9. Collecting Data is Useless [Video]
  10. How Far Do I Push My Team? [Video]
Is this the year to take your business ownership up a level?

Reaching stability in a business is really tough work. If you’ve put in that blood, sweat and tears and got a good business running, then working harder is probably draining you without the same kind of return you got in those initial days.

It may be that 2019 is the time to work with greater precision. And that requires you to upskill in a different way from what was needed to raise your business from the ground.

Our coaching strategies are about taking your business leadership and management skills to a premium standard – not helping you work harder, but helping you work better. Is it time to find out if you’re ready to step up to the next level in your business ownership?

Book a Free Coaching Session

The post Spark Your Learning in 2019: Top 10 Posts of 2018 appeared first on TeamSJ (Shweta Jhajharia) ActionCOACH.

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Almost every successful business owner will have nurtured a particular skill to the point of it becoming a superpower: negotiation.

Negotiation happens at every level in your business and is most important when dealing with your suppliers. You may be the receiver or executor of the negotiation but either way, you need to learn how to master power negotiation. That is the art of getting what you require, while also leaving the other person with the win.

This game is all about the mindset. Perhaps you walk into a meeting with someone from a large corporation, and you feel like you aren’t going to be able to hold a candle to them. If so, you’ve already lost your power. Never forget, you are dealing with an individual, not the whole company. You and the person you are negotiating with are locked in a 1-on-1 game – you just need to be the best athlete.

Like any sport, negotiating has rules and plays. To win, you’ve got to practice the plays and watch the other player closely to choose the right one to execute at the right time. Learn how to predict the reactions of the other party, and you can steer the outcome to your favour.

Most games are all but decided in the first moments. Just think about a Formula 1 race. Everyone wants to see the first round because it is those first moments that result in accidents big and small that will shape the rest of the championship – and then you can pretty much predict who will end up on the podium with the champagne and the trophy.

Pay attention to how you begin your negotiations, and you will likely find your success rate change dramatically. (I hope you’re testing and measuring it!)

Here are 3 opening gambits of negotiation in business that I have seen make the most difference to business owners’ negotiation game:

1. Don’t start first and open with less

This is a technique called “bracketing” and is one of the most commonly used and most effective negotiation strategies. The idea is that you get the other party to establish their position first – ask them to state their price. Then you can offer less than you are willing to pay, bracketing your target price between the price they suggested and your opening offer.

With this technique, even if you are facing a master negotiator, you will still come closer to your target price than when you open with your own offer first – or start with your target price!

2. Always flinch at proposal

It doesn’t matter how good that proposal is, the first thing they say must always at least seem like it hurts you. Flinch openly and it naturally motivates the other party to compromise downwards to make you feel better.

It’s not always easy displaying emotions, especially in a culture like that of the UK where we don’t often express things openly. However, if you learn to show how that price hurts, you’ll probably start playing with someone who is much more cooperative in helping you both get over that finish line.

3. Silence is golden

This is such a simple technique, it often surprises and delights my clients at how well it works.

When the other party presents you with a proposal that doesn’t meet your requirements, you just say, “You’ll have to do better than that.” Then you stay quiet.

The silence motivates your other player to come back to you with a better offer. If you happen to be dealing with a veteran player in the game of negotiation, they might then respond with, “Exactly how much better than that do I have to do?” This is an attempt to get you to make an offer first – going back to that first technique above. The game is now afoot!

This whole thing really is a game. Sometimes it is one of chance, but often if you know the plays well and predict the movements of the other player just enough, you will ensure a win for yourself – and for them.

The best negotiators don’t just get what they want; they manage to work out a compromise that leaves both parties satisfied. Reaching that perfect equilibrium is where the skill and the fun happens.

And you don’t need to just apply this to your suppliers – it is for your potential or existing employees, your friends and your family as well. Negotiation is happening in every element of your life at varying degrees.

The final skill to keep in your bag of negotiation tricks is to remember not to take “no” so seriously – that’s just an opening negotiation position! Enjoy the game!

Think your game could use polishing?

You are an athlete of sorts. Power negotiation is one sport in the Olympic games that is running a business. The best players, the Olympians of the sports world, have someone watching their plays and helping sharpen their game.

Think those tools of yours could use a finer edge to help you punch above the rest? Let’s find out if our tools could be your winning tool.

Click Here for a Free Coaching Session

The post 3 Plays to Improve Your Negotiation Game appeared first on TeamSJ (Shweta Jhajharia) ActionCOACH.

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There is an important communication that all business owners need to have with their teams, especially as they reflect on the year and plan for the next. You’ll be surprised how often it is overlooked…

Crucial Business Communication – London ActionCOACH Business Coaching - YouTube

Remember, the formula for success – any kind of success – is Be x Do  = Have. That is, the results that you get in your business are directly dependant on the things you do and on your ability to do them.

What that means for you as the leader of your team, is that beyond managing the activities your team are doing, you also need to understand who they are and how they are growing, if you want to maximise their success.

When communicating with your team at the end of the year – or quarter – you are probably taking a close look at what strategies and activities they are focusing on. You may also be taking a look at what their behaviour has been like. But actions are only 5% of what makes them who they are – like an iceberg, there is a lot more hidden underneath the surface. The rest of who they are, and what they are ‘being’, can be uncovered by looking at skills, beliefs, values and identity.

This is the time to ask your team to reflect on how they have developed in these areas, and find out if they are growing the core parts of their being. Have they been doing training? What motivates them and drives them? Is this changing?

If you want a continuously successful team, then they must be doing better and being better with every year with you. Your company culture is key in motivating your team and while perks can do this to a degree, it is their professional and personal development that will keep your superstars committed to the excellence of their work.

Also remember though that your team is a reflection of yourself, so make sure you, too, are focusing on both doing better and being better as well.

Prefer to read rather than watch and listen? No problem – here’s everything I said in the video as text: 

We are currently having some internal communication with our clients as to what they need to communicate towards the end of the year to get the team ready and engaged for the next year. And I thought this might be useful for you as well, just to see how do you get the best engagement and best productivity from your talent.

What Generally Happens with Team Communication

What generally happens, first of all, is that not enough communication happens at all in many businesses. Secondly, if it does happen, then the focus is more on the goals, the targets, and the “What do we have to do?” It’s all about the new activities or the scaling up of the activities.

Don’t get me wrong, I’m a big fan of that. I am a person who believes in numbers. I know that the language of the business is numbers and not something else. So I love targets, I love goals, I love action plans. But I think, personally, there’s one fundamental thing which is not emphasized enough.

The Fundamental Communication That is Often Forgotten

For me, it is the mindset that is often left out. It’s the leader who sets the mindset for the team, reminding them of the winning mindset principles, and engaging the team members with how we need to be. We are so comfortable with all the ‘doing’ – the ‘more’ things – the more prospects to chase, the more activities that need to be done in the business, that we forget the communication that needs to happen around the being.

What are the habits that one person needs to drop? What are the habits that we need to pick up? What are the new behaviours? What are the new identities, new values that one needs to really start paying attention to? What are the values which are not benefiting an individual, a team?

The way I see it these are all very mindset related. They’re very fundamental to the core of any human being. When one starts focusing on the values, the identity, the behaviours, the skills, that’s when truly the impact happens and actions and decisions and what’s visible to the outside world.

Team Communication Begins With Your Mindset First

You as a leader really need to reflect on this and say that, towards the end of the year, what communication do I need to do which actually helps my team to have that transformational shift in their identity of doing even better? Of getting even better results for themselves and obviously for the business.

So make sure that you’re not just focusing on doing more but actually focusing on being even better, you yourself and then you along with your team.

If you want to be and do better than ever next year…

Our business coaching is about helping business owners optimise their ‘being’ and leverage their ‘doing’ so they can achieve sustainable growing success.

Explore how our strategies work at a free coaching session and then decide for yourself if we could be your leg up to make next year your best ever.

Book a Free Coaching Session

The post Crucial Business Communication appeared first on TeamSJ (Shweta Jhajharia) ActionCOACH.

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The world has become a disaster zone and everywhere you look, things appear to be coming apart at the seams. Or are they?

“Things can be both bad and better.”

This is a concept that Hans Rosling espoused as a way to mitigate against the overdramatic reporting that saturates our media outlets.

We’re constantly at war. There is consistent violence. There are natural disasters happening everywhere. Corruption is festering in every corner. It makes sense that these are the things journalists focus on – they’re dramatic and make for a juicer news story to attract attention.

But it’s not an accurate view, or more, not a complete one. In 1966, around 50% of the world was living in abject poverty. In 2017, that number fell to 9%. Rosling gives more examples of ways the world has “gotten better” in his article in The Guardian.

The point is not to say that things are all rainbows and butterflies – there are still problems to be fixed. But we have also achieved a lot. Things being ‘bad’ does not necessarily exclude the fact that they are ‘better’.

This is an important mindset for successful entrepreneurs to adopt when they are considering their business ‘health’ as well.

There will inevitably be tough times in your business. There will be moments when you look around and it feels like things are falling apart. A key team member has quit. A metric on your dashboard is on the decline. A big deal didn’t go through.

Our natural biological instincts are to focus on the things that are going wrong as that encourages us to fix them. Unfortunately, business owners can sometimes take this to an extreme such that they cannot see anything else. And that leads to demotivation and disengagement. The feeling that “maybe I’m not good enough at this.”

It’s important to take the time – especially towards the end of a quarter or a year – to reflect on what you have achieved and how far you have come. When you start to panic, practice saying to yourself, “Am I actually doing better than I was doing last year? Have I made positive improvements?”

You can then start to really single out the areas that actually need your attention, without feeling overwhelmed by unnecessary stress.

I reinforce this idea at coaching sessions by asking clients an important question, which you should ask yourself each week too:

What was your top achievement this week?

So, what was your top achievement this week?

Sometimes you need someone outside your sphere to help show you the sun that’s hiding behind the clouds. It’s one of the functions that business coaches serve – besides helping identify strategies for growth.

Mood is important. Let us know how you’re feeling and let’s see if there’s a way we can get you over the hurdles to take your business to the next level.

Book a Free Coaching Session

One of my clients asked a very prudent question recently: how do you adjust goals at each quarterly review?

If you’re smashing targets, is the answer to reach higher? If you’re not meeting targets, do you push harder, or do you revise them down?

There’s no single answer, but there is an important concept that needs to be kept in mind in your decision making.

Inspired from The Power of Habit by Charles Duhigg ­– when thinking about your goals remember that “small wins over time achieve big success.”

If you engage in any kind of business coaching or business consultancy, goal planning will almost certainly be central to developing a clear strategy. It is a consistent module at the quarterly Strategic Growth Intensives we do with our clients and guest business owners.

This is not just about setting some goals at the start of the year and dusting it off the next year. It’s about constant review of dashboards and steering the boat accordingly.

Steering that boat usually involves setting KPIs for each of your team members that contribute to your business’s overall performance.

So, we come to that initial question – how do you adjust your goals at each quarterly review?

If you’re smashing your goals, it doesn’t actually make sense to move the goal posts. That isn’t motivating for your team. Look at the quote above. You aren’t looking to constantly raise the bar ­– you’re looking to set realistic goals that can be achieved over time to achieve the big success you are ultimately looking for.

And if you are not meeting your goals, then it is wise to review and revise them down. Set achievable, realistic goals and as your team achieves each small win, they will be more motivated to achieve the next and the next. It is ok to recognise the initial goals were unrealistic after assessing some real, well-measured data.

Whatever your situation, when setting goals, make sure you keep in mind that it is those small, realistic wins that will keep your business moving steadily forward and upward.

Download your Personal Goals template for free

Business goals should be informed by your personal goals. Why are you running a business if it is not contributing to what you want in life?

Below is a free template that our team personally uses, including Shweta herself. Many of our clients have found it helpful in making it clear what they are hoping to achieve, and how their business should be helping them to do that.

Download the Personal Goals Template

Your sales process should be unique. And it should have a certain number of steps that is optimal for your business and your audience.

But no matter which step you are looking at in your process, there is one critically important tool you should be using every time…

“Your best tool in sales is the Question.” – Shweta Jhajharia

On one of our ActionCLUB group coaching calls, one of our clients who runs a graphic design agency asked us about how to get clients to convert faster. We talked about a number of strategies, but one of the most important concepts I spent some time going through was establishing a strong and effective sales process.

Your sales process may run for whatever time period you think is suitable – could be a week, a few weeks, a month. Whatever it is, you should have a clear set of steps, and you should be in control of carrying your prospect from one touch point to the next.

A way to do that is to use powerful questions at every step in your process. You need to use questions to highlight the pains that your prospects have and illuminate how your product or service solves those problems.

When you master the art of asking the right questions, you will almost certainly find your conversions happening at a greater speed, and with far less stress and anxiety.

Get Help With Your Sales Process

You don’t have to struggle with your sales process alone. Request a free session with us, and let us know that sales is your main issue.

We can then tailor a completely free session that’s all about your sales process, so you can get a taste of whether our business coaching strategies are suitable for you or not.

Book a Free Session

Business growth is often thought to come hand-in-hand with new, novel and exciting ideas.

However, in my experience, most business owners need a reminder of an important strategy when it comes to creating business growth…

“Repetition is a form of change.”

This was a reminder that I mentioned during one of our group coaching calls with our clients. I was reminding them that at the start of every quarter, you need to sit down with your team and have a quarterly planning meeting. You need to communicate to them how the business is progressing, where you are heading in the coming quarter, and what their ongoing goals and KPIs are.

Many business owners think they need something new and exciting to talk about, to entertain their team. However, I believe in this: you need to repeat the fundamentals, the values, the goals, the activities, the incentives. Because it is only when you repeat things a certain number of times that people start to get the hang of what you are trying to say.

And while that especially applies to your communication standard with your team, you can apply this to every aspect of your business. Your own repetition of learning the fundamentals of business will give you the mastery you need to take your business to the next level.

To change your business, perhaps it is not new ideas you need, but systems of repetition to reinforce the foundations that will support the growth you seek.

Need a check that you’ve got the fundamentals?

Business coaches are there to help remind you of the foundations that you need to make sure are set up in your business to facilitate growth.

During the first, complimentary session with us, we will help highlight any areas where you are immediately able to strengthen and enhance your foundations.

Book a Free Strategic Session

A client recently asked me about what they should do when their team members are consistently not meeting deadlines.

My answer probably wasn’t quite what they were expecting.

“Communication is the response that you get.”

You can focus on what your team members are not doing, and what they should be doing. You can try to think about ‘motivation’ strategies and improving productivity, to get them to see the value in their work, to help them understand what their contribution means to the business.

However, everything has to start from you – as the leader, business owner or key team member.

If you are getting a certain response from your team, such as them not meeting deadlines, then the first thing I would like you to do is reflect on your communication.

This may sound harsh to some leaders, but this is where taking ownership and accountability comes in. How effectively are you communicating what you would like your team members to do?

When you start with your ‘being’ – assessing your own behaviour, actions and understanding first – you will have done 80% of the work in ‘motivating’ your team members to do what they are supposed to do.

Want to be the best leader you can be?

Take a look at what a complimentary business strategy session could offer you. The idea is to find out which growth strategies could work best in your business.

We review your business and highlight any areas where we could help you do even better. You choose to either take the information that and improve your business yourself, or commit to ongoing coaching. Your choice: no obligation, no pressure.

Book a Free Strategic Session

Most business owners I speak to want to see themselves as winners.

But is winning your only option or is it a ‘nice to have’?.

“Everyone wants to win. Some people refuse to lose.”

This is something I’ve often reminded clients of in my business coaching sessions. Wanting to win is often a great way to move forward in business. However, time and again, the game changes to one of persistence and resilience and this subtle shift of thinking becomes crucial to continue to move forward.

Remember that 50% of businesses cease to exist after just five years. And only one third ever make it to ten.

What makes the difference between those who continue to succeed and those who burn out is a focus on getting the next result, taking the next step on the ladder, reaching the next milestone!

When failure is not acceptable, you set yourself milestones which are stretched but achievable and do ‘whatever it takes’ to build a winning streak.

Just as when we say focus on purpose first, or how Simon Sinek says to Start With Why – when your only option is to win, your own mind and then the universe comes together to focus on getting there.

In keeping space in your mind for losing and for failure, you often allow it in – and ‘by refusing to lose’ – you shift completely away from all the reasons of poor results.

And in the end, you build yourself and your business as a consistent winner.

Want More Business Anecdotes?

I put together some of the best stories, advice, and frameworks that I use in my business coaching sessions into a book called SPARKS: Ideas to Ignite Business Growth.

Using the button below you can grab your copy for free (you just pay for the shipping costs!) [While stock continues to last.]

During a coaching session the other week, one of my clients was happily telling me about all the marketing activities they had executed recently. As they rattled off a whole list of things they were doing, I stopped them for a second and asked, “But do you know which of these activities are working?” “Hmm. I guess I’m not sure,” was their answer.

And they knew immediately that they were making a big mistake…

This is what I said to them, “Whatever you can measure, you can manage and improve.”

This is a critical part of ensuring that your business continues to grow rather than stagnating at a plateau. You should be building some sort of dashboard in your business, where you can carefully measure the most important metrics.

This is not just in your sales and marketing, but you should also be ensuring you have at least a mid-year review of your financials (here’s three key metrics you should look at) and, well, almost every part of your business, really.

In fact, even areas where you cannot have a specific number should still be measured using some form of Key Performance Indicators – such as the 3 KPIs for Managing Directors that I have talked about before.

If you are simply doing things without any kind of measurement, not only will you be uncertain about whether you are growing or not, you will also find it difficult to motivate yourself and your team to stay excited about what you are doing. In the end, the small wins and everyday progress are what motivates people – so there is a double benefit of stimulating growth and encouraging your team to perform better and better.

What are you measuring? And what have you not started measuring that you will start measuring now?

What Are You Measuring?

When you gain a business coach or business mentor, you acquire not only an outside perspective on your business, but also someone who keeps you accountable and helps you identify what you need to focus on in order to grow your business.

When you book a complimentary strategic review of your business, we’ll help you see just how valuable this can be.

Book a Free Strategic Session

Not too long ago, during a coaching session with Paul Hastings, one of the business owners I work with, we discussed team management. He articulated a learning he had gained from that session about managing the progression of team members that was so compelling, I thought it was worth sharing here:

“Management is not a status, it is an activity. A lot of team members aspire to the status but not the activities of management. During recruitment and promotion exercises, this needs to be explicit.” – Paul Hastings, Director, Reflections.

This is an important reminder for all business owners – when you move your team members up into..

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