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Manage expectations with these people skills. It improves leadership, teamwork, sales, & customer service experience. Kate Nasser, The People Skills Coach™.

The post Manage Expectations w/ These People Skills | #PeopleSkills #Leadership appeared first on KateNasser.com.

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In leadership, teamwork, sales, customer service, & business overall, connecting through people skills magic matters! Insights from Kate Nasser, The People Skills Coach™

The post People Skills Magic to WOW Customers Teammates & Employees | #Peopleskills appeared first on KateNasser.com.

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As we explore customer experience leadership, it’s amazing how much we learn from asking the simple question, What do customers wish we would do? The answers to this question ensure that our customer experience leadership focuses on what truly matters to customers. So let’s look at those answers! Image by Michael W. May via Flickr […]

The post Customer Experience Leadership: What Customers Wish We’d Do | #CX appeared first on KateNasser.com.

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Information technology (IT) teams can transform customer experience w/ these steps even w/ high demand. Insights from IT customer service coach Kate Nasser.

The post Reach Out to Transform Customer Experience in IT | #CIOs #CFOs #CX appeared first on KateNasser.com.

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Thanking customers w/ more than simple thank yous is essential for business success. Thank them with because of you statements. Insights from Kate Nasser, The People Skills Coach™

The post Thanking Customers w/ These Because of You Statements || #CX #CustServ appeared first on KateNasser.com.

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Leaders, managers, and team leaders, lead customer service morale w/ these 5 steps from Kate Nasser, The People Skills Coach, author of new book, Leading Morale. Happy National Customer Service Week!

The post Customer Service Morale: 5 Key Leadership Steps | #CustServ #NCSW18 appeared first on KateNasser.com.

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Powerful people skills connection starts w/ using names vs. sir/ma'am. Insight fr Kate Nasser, The People Skills Coach™. Leadership, Sales, Customer Service

The post People Skills Connection: Use Names Not Ma’am Sir | #PeopleSkills appeared first on KateNasser.com.

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Why must we be nice to difficult unhappy customers who treat us badly? The answer is not what you think! Simple truth from Kate Nasser The People Skills Coach™ for customer service morale.

The post Why Be Nice to Angry Unhappy Customers? | #PeopleSkills #CustServ appeared first on KateNasser.com.

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Say these positive people skills beliefs to yourself daily to deliver consistently great customer service. By Kate Nasser, The People Skills Coach™ | #CX #Video

The post Stay Positive w/ These Positive People Skills Beliefs | #CustServ #CX appeared first on KateNasser.com.

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CIOS, IT Directors, Managers - If your customers still say you lack customer focus, use these 12 insights to reshape your information technology culture and deliver the ultimate IT customer service.

The post CIOs Checklist: Are Your IT Teams Truly Customer Focused? | #CX #CustServ appeared first on KateNasser.com.

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