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Want high performance from your customer service employees? Show them the true impact they have on customers! Leading morale tips fr Kate ..read more
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We ask customers to do something hard -- trust us. So remember customers need to trust we will do the following. By Kate Nasser, The ..read more
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Leadership: You know positive attitudes succeed. Yet negativity abounds. Here's why. Leading morale insights from Kate Nasser, The People ..read more
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Leaders, a great employee attitude is essential not negotiable. Lead, inspire, & expect it. Don't tolerate a bad attitude. Tips fr ..read more
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Before you vent your heavy frustration on others by being verbally abusive, remember you will lose everything. Here's why. Kate Nasser, ..read more
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Do you want to make customers smile? If you mean more than entertain them, here are guaranteed steps to wow 'em. Kate Nasser The People ..read more
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Manage expectations with these people skills. It improves leadership, teamwork, sales, & customer service experience. Kate Nasser, The ..read more
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In leadership, teamwork, sales, customer service, & business overall, connecting through people skills magic matters! Insights from ..read more
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As we explore customer experience leadership, it’s amazing how much we learn from asking the simple question, What do customers wish we ..read more
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Information technology (IT) teams can transform customer experience w/ these steps even w/ high demand. Insights from IT customer service ..read more

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