Kate Nasser is known as The People Skills Coach and has been helping global teams for the past 25 years. Kate is an inspirational writer and speaker. She blogs about customer service, leadership, people skills, and more.
Rapport is the artery to the heart of trust on the road to super customer experience. 6 key steps to improve rapport and a validation of what's in it for you and your brand. Inspiration for all from leadership through the front line CSRs.
Customer service is a case of sudden relationship.. CSRs, agents, and tech support analysts build rapport while solving problems. The best use these 8 steps to overcome the lack of trust and understanding that longer term relationships enjoy.