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Say these positive people skills beliefs to yourself daily to deliver consistently great customer service. By Kate Nasser, The People Skills Coach™ | #CX #Video

The post Stay Positive w/ These Positive People Skills Beliefs | #CustServ #CX appeared first on KateNasser.com.

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CIOS, IT Directors, Managers - If your customers still say you lack customer focus, use these 12 insights to reshape your information technology culture and deliver the ultimate IT customer service.

The post CIOs Checklist: Are Your IT Teams Truly Customer Focused? | #CX #CustServ appeared first on KateNasser.com.

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Many people today overlook the importance and power of a warm welcome -- in business & in personal relationships. JOIN #PeopleSkills global Twitter chat w/ Kate Nasser, The People Skills Coach™ June 3rd 10amEDT to share your insights on the chemistry & power of the warm welcome. | #Community #Teamwork #Leadership #Relationships

The post Warm Welcome: JOIN People Skills Global Chat June 3rd | #PeopleSkills appeared first on KateNasser.com.

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Are customers frustrating you? Here's how to avoid losing it & be happy about your restraint. Insight fr The People Skills Coach™.

The post Customers Frustrating You? How to Feel Content in Restraint | #custserv appeared first on KateNasser.com.

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Excellence in sales, service, leadership requires consistency not repetition. Here is the difference between the two and how to achieve one and avoid the risks of the other. Share your insights in the comments section for others to learn.

The post The Challenge of Excellence is Consistency Not Repetition | #CustServ #CX appeared first on KateNasser.com.

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Super customer service experience is about positive feelings but leaders grouse that they can't build a business on the randomness of feelings. Well customer feelings are NOT random. Look behind the impact of the customer's request and you'll find the pain and then deliver the gain -- for them and for you.

The post Super Customer Experience: Feelings Aren’t Random appeared first on KateNasser.com.

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For trustworthy customer service, leaders & teams must step up esp. in difficult moments. Customers want it easy. By Kate Nasser, The People Skills Coach™.

The post Trustworthy Customer Service: Leaders & Teams, Step Up Not Aside | #CX appeared first on KateNasser.com.

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Service leaders, loving to serve outpaces serving well. Here's why. By Kate Nasser The People Skills Coach™ | Leadership, Teamwork, Customer Service, Morale

The post Service Leaders: Serving Well vs. Loving to Serve | #Leadership #Custserv appeared first on KateNasser.com.

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Excellent customer service isn't single wows. It's everyday customer service actions creating trusted brand & great results. Kate Nasser, The People Skills Coach™.

The post These Everyday Customer Service Actions Produce Consequential Results appeared first on KateNasser.com.

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Rigid procedures, individual insecurity, know-it-all mindset, and blunt words lead to conquering customers vs. caring for them. Insights fr Kate Nasser The People Skills Coach™

The post Are You Unknowingly Conquering Customers? | #PeopleSkills #Custserv appeared first on KateNasser.com.

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