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Lately I have found myself increasingly interested in how to better leverage on everyday data to make better business decisions and ..read more
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KBACustomer-Service-Survey-report-2018 ..read more
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ICX Kenya organizes study tours for members to visit, learn and benchmark best practice from staff in organizations that are implementing ..read more
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Mugo Kibati, Former Group Chief Executive Officer at Sanlam PLC, and Charles Ringera, Chief Executive Officer at Higher Education Loans ..read more
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CX-Connect-Vol.-19 ..read more
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“Trust is built with consistency” – Lincoln Chafee  What does it take to sustain customer experience excellence?  Is there need ..read more
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Customer Service Week (CS Week) is celebrated annually in the first full week of October since the late 1980s. It is a time when customer- ..read more
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Institute of Customer Service Kenya now Institute of Customer Experience - James Muiruri, ICX Member - YouTube ..read more
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ICX Kenya is pleased to invite you to the inaugural Africa Customer Experience Conference – #AfricaCXConference2018  that will be ..read more
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I was running late for the study tour at KCB which was meant to start at 9.00 am. On my way I bumped into Riham Taib – Customer Rewards ..read more

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