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Times have changed and healthcare industries face the pressure of delivering exemplary services to a growing number of patients. Communication is one of the backbones of healthcare services, especially in large multi-department hospitals with a high number of patient footfalls each day.

Telemedicine and Virtual Healthcare

Contact center solutions for healthcare incorporate features that make telemedicine and virtual healthcare a breeze. Patients and doctors can simply make use of the video feature in contact center software for remote consultation and primary checkup. Doctors may interact with each other, share patient records securely and consult each other the same way as if they are sitting across a table. Contact center healthcare solution saves time, effort and money besides delivering a superior patient experience.

Appointments and Scheduling

That doctors are extremely busy is an understatement and keeping track of or setting up appointments is tough. Enter the call center solution with its IVR plugged into a centralized database and appointments become super easy for patients as well as for doctors. The software automatically schedules appointments, sends out reminders and handles cancellation as well as complaints. From registering to post treatments, everything is managed with full access to records.

Smart Call Routing

Call center software has at its core smart or intelligent call routing that extends to mobile devices these days. It is not uncommon in healthcare services and hospitals for doctors to be away on visits or doing the rounds. Reaching him in an emergency or making sure that an incoming call goes to the right doctor is a snap with this intelligent call routing feature. Patients no longer need to wait for a long time and then be told that their doctor is not available.

Then there are small but important things such as incorporation of artificial intelligence in the contact center software. It then becomes powerful enough to recognize the intent of patients and divert them to the right person. AI can prove immensely useful in natural language recognition and translation. Call records may be accessed by doctors later on for review and to link with patient records. It depends on the level of customization required to suit specifics of the healthcare industry and selecting the right CC software developer creates the right communication infrastructure for excellent services besides extreme ease of use through intuitive interfaces. Patients are delighted. They return and stay loyal. They recommend. The hospital’s turnover increases and revenues climb.

The post Call Center Software for Healthcare Industry – Keeping in Step with Changing Times appeared first on .

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Whichever way one looks at it, a hosted PBX solution is far better for business communication and it suits all business types ranging from small businesses to large, international enterprises.

The latest and the best

If you were to go in for an in-house proprietary solution you will need to upgrade at frequent intervals to keep in step with changing technologies. This necessitates costs and manpower. Cloud hosted PBX softwaredoes away with all this since the provider takes care of maintenance and upgrades.

Savings in cost, space

If you deploy a PBX solution in-house need to invest in IT infrastructure and pay for running costs as well as for the space that it takes up. If you opt for hosted PBX software you free up space inside your premises, reduce reliance on IT personnel and you can use existing computer systems and mobiles to use the software. Employees using their own mobiles can retain numbers. There are no upfront charges involved in hosted PBX software solutions. Call costs, especially international call costs, reduce dramatically.

Globally available

With a VoIP PBX software in place provided as SaaS you can access the software from anywhere using any device, even mobiles and make as well as receive calls. Cloud PBX is usually multi-tenant and enterprises with branches in various locations can use it with ease. You can get multi-lingual capabilities and you reduce cost of operation and cost of calls by its least cost routing feature. Even VoIP service providers and ITSPs can use this when it is integrated with billing and payment gateway to offer PBX services to local businesses. If a WebRTC client is included then the software gains in versatility by offering video and audio conferencing feature through any browser on any device without the need for plugins or software. You can port CRM and phone book and better manage customers. IVR is part of the hosted PBX and further enhances a company’s brand image.

Scaling

One of the attractions of a hosted solution or SaaS is that you can scale up or scale down, a feature that call centers and enterprises will appreciate.

No downtime

In-house systems can go down and your communications come to a halt. Cloud hosting means redundancy, backup and switchover that ensure continuity of communication and business. This is of special importance to businesses like stock traders and health care services.

With so many features to recommend it, hosted PBX is the way to go for businesses of all sizes and types.

The post Cloud Hosted PBX Software Is The Best and Easiest Way for Business Communication appeared first on .

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When it comes to meet the robust business communication requirements, the global enterprises or MNCs put trust in us. At HoduSoft, we have set many milestones while serving our esteemed global clientele with premium-quality, readymade VoIP communication software. Recently, the company has provided ready-to-use HoduCC – Omnichannel Contact Center Software to Wapic Insurance – A Leading Insurance Company in Nigeria.

The Company was licensed in Ghana in 2009 and commenced business on 27th April 2009 to underwrite General Insurance. The Company is positioned to play a central role in the economic transformation and serve as a catalyst for rapid economic development of the Ghanaian economy. Wapic Insurance Plc operates as a composite full line insurance company. The Company offers insurance services in pension, general, and special risk businesses.

HoduSoft offers HoduCC – Omnichannel Contact Center Software, the finest in custom designed FreeSWITCH based Contact Center Software for global business. It guarantees to provide the best Call Center Software that suits best for all types of call centers. Being one of the top VoIP (Voice over Internet Protocol) solutions providers across the globe, HoduSoft ensures that this contact Center System offers intelligence, security and advanced features. HoduCC has been designed in a way to make sure that user loyalty is built and the customers’ expectations are accomplished.

HoduSoft, a readymade VoIP software provider, is looking forward to serving other enterprise clients like Vistaprint with its best-in-class communication software.

Connect with HoduSoft to avail all the advantages of readymade Omnichannel Contact Center Software. Many global enterprises have leveraged the benefits of HoduCC, now it’s your turn!

The post HODUSOFT’S CLIENTELE BECOMES LARGER WITH Wapic Insurace – A Leading Insurance Company in Nigeria appeared first on .

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HoduSoft Pvt. Ltd., located in the heart of Ahmedabad city, in India, serves best-in-class VoIP Softwares all over the world. Being one of the leading business communication software providers, the company offers communication software which is robust, flexible, advanced yet affordable. Recently, HoduSoft announced their participation in theCall & Contact Centre Expo, which is going to held in Excel London, from 27 – 28 March 2019. The team of HoduSoft is going to showcase its expertise in VoIP Business communication softwareHoduCC – Omnichannel Contact Center Software.

Call & Contact Centre Expo is the only platform in this region which demonstrates the convergence of technologies in Telecom, IT, Broadcast & Digital media sectors. During this Expo, thousands of companies from all over the globe are going to present their cutting-edge technologies. Visitors will have a wide array of technical yet innovative trends of the IT industry.

Every Business communication software offered by HoduSoft assists users to increase their work efficiency and create value for their business. Thus, remote communication and collaboration are simplified with the help of these products. We are having our customers in 26 countries and 5 continents. We have 51 companies have partnered with us to offer HoduSoft products in their respective regions. We are constantly advancing to expand our presence worldwide.

“We anticipate Call & Contact Centre Expo to be a great platform wherein we will have various opportunities to unfold our offerings that have helped many industries so far. Our products have been designed to collaborate remote communications, that are benefited to all the industries such as Call Centers, Healthcare, E-commerce, Auto, Insurance and so on.”, Our CBDO Mr. Kartik Khambhati added. He also mentioned, “We always strive to grow and boost our market presence by catering robust, advanced and state-of-the-art IT solutions and products and being client-centric”. Brimmed with business-focused features and specifications,HoduCC – Contact Center Software, HoduPBX – IP PBX Software, HoduConf – Audio & Video Conference Software & HoduBS – Voice & SMS Broadcasting Software are used to bridge the remote communication in an effective manner.

So, register with us to schedule a face-to-face meeting and avail exciting offerings too at the expo. Representatives of HoduSoft will be present atStand No: 120 Call & Contact Centre Expo, Excel LondonTo know more about the company and its offerings please visit www.hodusoft.com

About HoduSoft Pvt. Ltd.

HoduSoft Pvt Ltd is well-known for being cost-effective and the best-fit software provider that in turn make your business successful. With a dedicated approach towards developing world-class products, HoduSoft has emerged as a leading business communication software provider. With a wide array of products, HoduSoft also ensures best returns on technological investments.

Contact Details:

Website: www.hodusoft.com

E-mail: sales@hodusoft.com

USA:+1 (707) 708 4639

India: +91-8866728362

The post HoduSoft is glad to announce its Participation in Call & Contact Centre Expo, London, UK appeared first on .

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Ecommerce sites are notorious when it comes to customer support. They are not particularly famous for maintaining open lines of communication. Product information may be meager. A prospective buyer can only ask a question related to the product by filling in a form and then wait for a response from the seller. A rudimentary FAQ may be in existence and prospective buyers or existing buyers are supposed to make do with whatever information they can glean. It is a take it or leave it approach and it is not surprising that ecommerce sites have higher rates of customer churn. Even existing buyers most follow a defined process to initiate replacement or refunds. Not a happy situation by any means. Ecommerce sites can do much better if they simply opt for better communication software that assures customer delight. Something as simple as contact center software can create better engagement opportunities.

What does contact center software have?
Typical call center software incorporates predictive dialing and auto dialing from a list of numbers that can be called from a phone book or backend CRM. Ecommerce sites may or may not leverage this feature. If they do, they can conduct cold calls or just send SMS with offers to existing customers and upsell or cross sell. Of more interest is skill based mapping tied to IVR in the contact center software. It gets even more interesting when WebRTC video and audio chat as well as conference facility is included I the call center software. Then there is call recording and analytics as part of the package. Today’s contact center solutions usually have Unified Communications layered on. How do all these impinge e-commerce operators? The contact center solution is usually assumed to be a tool specifically for contact centers but then, a tool can be used in different ways.

Predictive dialers and auto dialing
Ecommerce sites boast about selling 5000 or more products in a day and may not be bothered much about volumes. However, by using the predictive and auto dialing features they can improve on cross selling and upselling opportunities. As it is they already have a strong database of customers in their CRM that, incidentally, can be tied to the CC software. A target feels much better when he receives a call instead of SMS, promoting a product or informing him about offers. Chances of sales increase.

Unified Communication
Most people on ecommerce sites would prefer to phone and chat instead of typing out queries in forms and some may find it a real bother because they do not know how to type. Some may prefer email because then they have a record. Unified communication facility lets a caller use any channel and receive fast response. Tied to backend CRM, it lets agents in the ecommerce center call up records or enter records and deliver a better experience with fast resolution. The call distribution and skill mapping feature of the CC solution ensures that the caller is connected to the right person.

WebRTC connect
Most ecommerce operators follow the marketplace model which means they run the show but sellers are third parties. In case of complex queries the inclusion of WebRTC into the communication link means a caller connects to the ecommerce operator who then switches in the actual third party seller into the conference for a three way talk either on audio or video. Video improves the caller experience even more. Speed of resolution is high. Customer is satisfied about his queries on the spot. There is no wait time.

IVR self service
A layered CC solution may place an IVR as the point of entry for a caller. Routine queries may be satisfied by this self service facility. Tied to a backend CRM and AI, the IVR recognizes caller by name if he exists in the database and this makes for a pleasant welcome. He can progress further to self serve his query. In case he needs to talk to a live human, his call is transferred.

Customer service agents can do more and spend less effort and time
Customer service agents in the ecommerce industry have access to a unified dashboard that gives them a view of the various channels through which a caller has communicated. In addition he can link to records in the database, call up past history of transactions and initiate a video or audio chat or three way conference with a superior officer or with the actual seller on the marketplace. When his work becomes easy his quality of service improves.

Contact center software is a refined tool for communication. Communications are vital for business and ecommerce relieves on customer satisfaction for return sales and loyalty. The CC software is a tool that ecommerce industries can leverage to create a powerful brand image of impeccable service.

The post Advantages of Using Call Centre Software in E-commerce Industries appeared first on .

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At first glance it would seem that IP PBX, which is a VoIP replacement for standard PSTN based PBX, is suitable only for business enterprises. However, the many inherent features of IP PBX, especially when it is hosted multi-tenant solution, makes it ideal for telecom carriers and VoIP service providers.

It can be a top revenue generating tool. Telecom carriers can opt for multi-lingual multi-tenant hosted IP PBX software and offer it as a service to their business clients. A service provider can have hundreds of clients using his IP PBX system, each user operating in a secure channel. IP PBX software, it must be said, allows easy connection using an IP Phone, a desktop computer or a mobile device and enterprises will surely love this facility, especially when call costs reduce across international borders.

There is plenty of scope for value addition. IP PBX softwareis more sophisticated these days and one can incorporate a number of additional features that can be offered as value added services by telecom carriers. One is the inclusion of IVR. Enterprises find IVRs virtually indispensable as a self service tool and IVR with PBX softwarewould certainly help them deliver better services to customers.

WebRTC and video conferencing for additional revenue streams. It is easy to incorporate WebRTC into IP PBX software. Telecom carriers can offer audio and video conferencing features as add ons to IP PBX system. Business clients will love the fact that they do not need to install specialized software and their video conferencing will work on any system, even mobiles.

IP PBX is not just voice! It includes email, fax, chat and audio-video conference. Telecom carriers have rich opportunities to offer this omnichannel communication facility and monetize them in different ways.

The best thing about hosted multi-tenant IP PBX for telecom operators is that billing feature along with analytics and reporting makes it easy for them to keep track of each client as well as system performance. They do not need to invest heavily. The hosted solution is on a pay as you go model so, in effect, when they pay the service provider, they are doing so out of revenues they earn. Further, maintenance and upgrades are handled by the service provider. They just sit back and count money.

The post Advantages of IP PBX Software in Telecom Industry appeared first on .

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Predictive dialers are ubiquitously popular in call centers for the simple reason that they introduce a degree of automation. Intelligent automation results in productivity rise by 300% reduced idle time for agents and reduced call handling time besides inclusion of lead management. Time is money. It is redefined by predictive dialers. The best call centers use refined, possibly AI powered predictive dialer software to drive brand success.

Better lead management

Callcenter software that does not have intelligent predictive dialer is not worth anything. These days speed is everything and one must reach out to a prospective target before the competition can. The best call center software usually tie into a backend CRM that stores data about existing customers and captures data about a new lead. All such leads are stored in one place with complete history. Better lead management means agents spend less time on this and more with a prospective customer while being able to view details. Tie this to skill based mapping and possibly WebRTC for face to face conversations and it becomes easy to see just how useful predictive dialer is for call centers.

Agent performance increases, brand image improves

Smart predictive dialers such as those from Hodusoft have more than the standard set of features that automatically detect whether a human is answering the phone or if it routed to an answering machine. The smart dialer software can decide the best time to call a person which will result in a call going through instead of being terminated without arriving at a conclusion. At the same time, automatic call distribution kicks in so that load is evenly distributed to available agents reducing idle time and stress on overburdened agents. This has a bearing on how they interact with called parties and deliver a better impression of the company.

Optimal contact times

The right predictive dialer may also have some self learning features such as timing the call right and choosing the most likely leads that will lead to conversions. The software automatically prioritizes calls to leads that are ripe for conversion thereby assuring that the lead is converted and preventing that target from going elsewhere. Time is of the essence.

Reduction in costs

Agents find it easier to complete maximum calls in minimum time when the predictive dialer functions almost like a secretary. Abandonment decreases, conversion increases, time for each call decreases and so does cost. At the same time, called parties appreciate responsiveness and brand image improves.

Happy agents, better performing agents

A predictive dialer does not get the agent to engage in fruitless calls. Agents have a sense of achievement with high conversions and this makes them happy. Happy agents are motivated to do better and serve customers better translating to better brand image.

Confluence of in and out

A call center may handle inbound calls and it may also handle outbound calls. Predictive dialer integrated into call center software will work both ways. It will distribute calls, whether these are inbound or outgoing to agents and ensure fast, efficient and responsive process that customers appreciate.

The post Predictive Dialers Boost Brand Success in Different Ways – Leverage Them appeared first on .

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HoduSoft Pvt. Ltd., located in the heart of Ahmedabad city, in India, serves best-in-class VoIP Softwares all over the world. Being one of the leading business communication software providers, the company offers communication software which is robust, flexible, advanced yet affordable. Recently, HoduSoft announced their participation in Convergence India 2019, which is going to held in New Delhi, India at Pragati Maidan, from 29 – 31 January 2019. The team of HoduSoft is going to showcase their expertise in VoIP Business communication software.

Convergence India is the only platform in this region which demonstrates the convergence of technologies in Telecom, IT, Broadcast & Digital media sectors. It occupies Asia and Middle East region. During this Expo, thousands of companies from all over the globe are going to present their cutting-edge technologies. Visitors will have a wide array of technical yet innovative trends of IT industry. Since 1987, Convergence India has been running such exhibition wherein IT industries from every region of the world participate to market their IT products, services, and solutions. This year, it is the 27th event of Convergence India which will have thousands of exhibitors participating across the globe.

Every Business communication software offered by HoduSoft assists users to increase their work efficiency and create a value for their business. Thus, the remote communication and collaboration are simplified with the help of these products. We are having our customers in 25 countries and 5 continents. We have 51 companies have partnered with us to offer HoduSoft products in their respective regions. We are constantly advancing to expand our presence worldwide.

“We anticipate Convergence India to be a great platform wherein we will have various opportunities to unfold our offerings that have helped many industries so far. Our products have been designed to collaborate remote communications, that are benefited to all the industries such as Call Centers, Healthcare, E-commerce, Auto, Insurance and so on.”, Our CBDO Mr. Kartik Khambhati added. He also mentioned, “We always strive to grow and boost our market presence by catering robust, advanced and state-of-the-art IT solutions and products and being client-centric”. Brimmed with business-focused features and specifications, HoduCC – Contact Center Software, HoduPBX – IP PBX Software, HoduConf – Audio & Video Conference Software & HoduBS – Voice & SMS Broadcasting Software are used to bridge the remote communication in an effective manner.

So, register with us to schedule a face-to-face meeting and avail exciting offerings too at the expo. Representatives of HoduSoft will be present atBooth No. A 35, Hall 9, Convergence India, Pragati Maidan, New Delhi, IndiaTo know more about the company and its offerings please visit www.hodusoft.com

About HoduSoft Pvt. Ltd.

HoduSoft Pvt Ltd is well-known for being cost-effective and the best-fit software provider that in turn make your business successful. With a dedicated approach towards developing world-class products, HoduSoft has emerged as a leading business communication software provider. With a wide array of products, HoduSoft also ensures best returns on technological investments.

Contact Details:

Website: www.hodusoft.com

E-mail: sales@hodusoft.com

USA:+1 (707) 708 4639

India: +91-8866728362

The post HoduSoft is glad to announce its Participation in Convergence India 2019, held at New Delhi appeared first on .

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Video chats and conferencing are fast replacing audio as the preferred means of communication and collaboration. Video conferencing has become easier with the availability of OTT services and WebRTC. Enterprises and even contact centers routinely implement video into their communication but a dedicated system comes with built-in obsolescence as well as recurring expenditure. The right system is a hosted one in today’s fast-changing and demanding environment. Hosted solutions or virtualized video conferencing brings a number of benefits in its wake.

Cost benefit

The biggest benefit of virtualized video conferencing software is a cost benefit. No capex is involved and users pay on a monthly basis according to usage. By using video conferencing solutions to increase business, the enterprise could actually be paying for the hosted video solution out of its profits.

Automatic upgrades

New codecs arrive on the scene and old codecs become obsolete. The simple act of switching over to a virtualized environment avoids this pitfall. The video service provider takes care that the solution handles all audio and video media codecs ensuring crystal clear audio and jitter-free video regardless of bandwidth.

Freedom

Switching over to virtualized video conferencingsoftware such as the one from Hodusoft offers freedom in more ways than one:

  • One does not need to have on-premise hardware and maintenance personnel. There is saving in space, energy bills and salaries paid to personnel.

  • Freedom of deployment and use is another advantage. Just about anyone within the organization, connected with it or a customer or prospective buyer can make use of browser-based hosted a video conference for a one-to-one chat or huddle conferencing.

  • Employees may collaborate using nothing more than their smartphone from any location.

  • Enterprises can hold virtual conferences with hundreds of participants or use it routinely within the company to enable employees to collaborate and serve customers as well.

  • Freedom from vendor lock-in and freedom from paying for maintenance and for updates.

  • Freedom of use in any location at any time from any device – mobile, laptop and desktop.

  • No complicated configuration – just about anyone can use it, even a new employee.

Today’s Hodusoft video conferencing solution is far more sophisticated with rich features that include video within a video, presentation, document sharing and one to many or many to many interactions with sophisticated, flexible controls.

The video is not an add on or an optional extra in the communications package. It is mission critical, whether it is to address customer queries or intra-employee collaboration. Going the virtualized way assures “always available” performance, least maintenance headaches and ease of use that facilitates more and better use of this platform. Hodusoft’s video conferencing is ready to go within minutes a virtualized solution.

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If the contact center software is at the heart of call center operations then the skill mapped automatic call distribution (ACD) feature is the core of the software and can be leveraged to give customers a fine experience in addition to optimizing agent usage. AI is making inroads virtually everywhere and CC solutions are not immune. If you opt for AI-powered ACD then your operations become so much smoother, faster and satisfactory for customers as well as agents. By taking a little trouble to configure and optimize ACD rules you can deliver an even better experience.

Skill mapping and agent availability

Setting up a simple skill mapping routine coupled to agent availability is the simplest thing but not without shortcomings. Using AI can be of help. AI analyzes the performance of agents and decides who is the most capable to handle specific issues. He can certainly deliver a great experience to the caller. This, of course, depends on availability. Skill mapping may route call to another agent but, in the meanwhile, the caller has to wait in the queue and that can be frustrating. This is where ACD can punch in IVR to help callers to leave a voice message or request a callback. The caller’s number, if it exists in the database, could be used to derive information about the likely topic and let an agent who has handled the caller before take on the task.

Wait time

Callers rarely get through to the agent on the first try. They may be directed into an IVR. Here again, the way the IVR is configured in the ACD- call center software combine can result in immediate resolution if the caller’s query is simple or he can jump straight to talking with an agent with minimum wait time. Meanwhile, the agent views the caller’s data on his display and gets straight down to business instead of going through the identification routine.

Mobility

A caller may feel like calling any time and it can be frustrating to hear a recorded message that working hours are over. In this case, configuring the software to divert such calls to agent’s mobile device can satisfy callers because someone has responded.

Language

It is frustrating for agents and callers to speak in different languages. What better than to have an AI-powered translator presents a translated text of the caller’s speech? A conversation is possible when language translation is present.

Outbound

The automatic call distributorcan also be a versatile tool for outbound calls. Intelligent dialers with a measure of AI can assign outbound calls based on agent’s skills and profile of party to be called and match them together. In this scenario the system monitors agent’s call and initiates another call when it recognizes the usual end of conversation dialogues. Agents do not have to dial numbers and they have on display data about customers they will talk with. Prioritizing calls is important and this is where AI integration into ACD can help agents make calls first that get results. Timing is just as crucial and keeping track of location as well as called party preferences can and do make a difference.

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