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There are so many different ways to measure customer satisfaction — figuring out which one to send to your customers can become a nightmare. Well, it’s always a good idea to go with something that is easy to implement and …

The post Customer Surveys: Measure customer satisfaction without complicating things appeared first on Hiver™.

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Imagine being part of a company that has a very robust customer support team. The team includes support executives who handle calls and customer queries on a day to day basis. To support them, there are managers who monitor the …

The post Roles and Permissions: Custom Access to Hiver’s functionalities appeared first on Hiver™.

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Navigating through a bunch of filters to reach the emails you need to see is painful. And when you have to do this every few hours, it starts getting on your nerves. Let’s say you manage a team of support …

The post Views: See emails that matter, minus the painful navigation appeared first on Hiver™.

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It’s no longer a secret that Email breaks when we try to use it for teamwork. I am talking about the times when a bunch of people manages email addresses like info@ or support@ together. There is no intuitive way …

The post Why Hiver fares better than Gmail’s native shared mailboxes appeared first on Hiver™.

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The notion that ‘Email is dying’ is as much a myth as it is a joke. There might be dozens of swanky messaging apps out there, but nothing quite works like Email – it’s available to everyone, asynchronous in the …

The post [Infographic] Why Gmail turning 15 is a big deal appeared first on Hiver™.

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The notion that ‘Email is dying’ is as much a myth as it is a joke. There might be dozens of swanky messaging apps out there, but nothing quite works like Email – it’s available to everyone, asynchronous in the …

The post Why is Email still important? [Infographic] appeared first on Hiver™.

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The hustle and bustle of everyday spares no one. It is alarmingly natural to feel overwhelmed by the list of things you need to get done, not knowing where to start, feeling demotivated, and just wanting to stay in the …

The post 11 Great Productivity Influencers You Need To Start Following appeared first on Hiver™.

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Keeping aside the side effects of technology, there’s no denying that it has made our lives a lot easier. Thanks to a whole slew of apps, you’re just a few taps away from ordering from your favourite sushi restaurant, booking …

The post Become a G Suite Productivity expert with these hacks appeared first on Hiver™.

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Ever had a very specific question related to an obscure topic? Can’t seem to find a satisfactory answer no matter how hard you search? Well, there’s a Google Groups page archived in some corner of the internet with a goldmine …

The post Meet the best alternative to Google Groups Collaborative Inbox appeared first on Hiver™.

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Customer representatives need to master a number of skills and keep learning newer ways of excelling at customer service. However, one evergreen skill that they must be a natural at is communication. Clear, crisp, and timely communication is the key …

The post How to do brilliant customer support from Gmail appeared first on Hiver™.

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