Retail Expert Bob Phibbs, CEO of The Retail Doctor, is an internationally recognized business strategist, customer service expert, sales coach, marketing mentor, retail author, and motivational business speaker. The blog posts will provide u with sales training and motivation.
When I was first starting out, one of my first jobs was as a janitor and shipping clerk at Slavick’s jewelers in Glendale, California. Depending on the item’s value and where it was going, my boss would tell me to ship it either UPS or I had to take it to the Post Office.
Even a small box could take a half hour to fill out the various forms and insurance.
Back when I was a kid, I had a coughing fit at a concert. My mom looked down at me, grabbed her purse, and gave me a tissue. The purse was a fairly generic brown lined in black with lots of space. While it had several compartments inside to isolate groupings of items, she just used the middle part.
A local business group asked me to present for half a day. It was a typical group of small and medium-sized businesses who sold everything from clothing and sporting goods to banking services, insurance, and technology.
You don't want the reason you have loyal retail employees to be because they don't ask for a raise or they've been there for a long time without challenging you. You want loyal retail employees who are passionate about your business and you are constantly working to develop.
Time and time again, retailers return to this blog to learn how to sell more in retail. Yes, I have a lot of tips and tricks to increase sales, but foundationally, you have to have a culture of selling to make it in a quickly evolving world.
These ten retail sales techniques have proven invaluable to my clients.
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