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I am going to come right out and say it. Customer service can save the world.  I know, it’s kind of a ridiculous thing to say, but I ..read more
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The length of time you spend with a customer or guest obviously varies with the type of business relationship you have. If you are in ..read more
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It seems like a painfully obvious statement. “Customers are human, too.” But it gets overlooked every day. Many businesses treat ..read more
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In over 40 years of customer service, if I have learned one thing, it is that there are those who see customers as customers, and those ..read more
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