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The 2019 UK Customer Experience Awards is just around the corner, and CXM is shining a spotlight on how fantastic training can help your ..read more
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The ‘high street’ we used to know simply doesn’t exist anymore. While independent retailers are struggling, household names are also ..read more
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Customer engagement software firm Freshworks Inc has announced its Freshsuccess customer success management software, delivering an ..read more
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Ranked in the global top 10 of the most desirable companies to work for, Netflix is an employer that clearly gives a great deal back to its ..read more
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In the world of customer contact, the nurturing of a diverse and inclusive culture not only creates a team that reflects the market it is ..read more
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The G-Summit Europe event, hosted by global Customer Experience and contact centre solutions firm Genesys, is underway in Amsterdam. The ..read more
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The connection between a good Customer Experience when people come directly into contact with a brand and business performance is now a ..read more
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A new report from customer engagement software firm Freshworks Inc has cast light on a staggering number of hours wasted annually by sales ..read more
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Global companies are expecting to apply artificial intelligence (AI) within their organisations in the next few years, but are lagging ..read more
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Financial services compliance solutions firm Worksmart has joined the 2020 UK Complaint Handling Awards as a sponsor for the event, which ..read more

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