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In this installment of our “Expert Interviews” series on YouTube, I interview Jason Forrest.

Jason Forrest empowers professionals and executives to unleash their human performance and master their leadership skills in sales, management, culture and service.

How to Lead Like a Sales Warrior

How do you unleash performance? How do you continue to grow year after year? In this insightful interview, Jason covers some of the success habits and strategies that has enabled him and his team to put Forrest Performance Group on the Inc. 5000 list as one the nation’s fastest growing private companies three years in a row.

Some of the highlights from Adam’s conversation with Jason are…

  • How to aim small to miss small,
  • The power and purpose of the daily huddle, and
  • How great training serves as a mirror and a window.

Make sure to learn more about these topics and get other great insights from Jason in the video below.

To learn more about Jason, check out his bio beneath the video.

About Jason Forrest

As a sales professional, author, speaker,...

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Guest Poster: Elisa Abbott

The following is a guest post from Elisa Abbott.

Elisa Abbott is a freelancer whose passion lies in creative writing. She completed a degree in Computer Science and writes about ways to apply machine learning to deal with complex issues. Insights on education, helpful tools and valuable university experiences – she has got you covered;) When she’s not engaged in assessing translation services for PickWriters you’ll usually find her sipping cappuccino with a book.

It isn’t difficult to imagine the frustration, or in some cases fear, that someone feels when they can’t get help in the language they speak. Not only does that person have a problem in the first place, not being unable to get help in a language they can understand is doubly frustrating. Without multilingual customer service, you could be leaving customers with the impression that you just don’t care that much about them.

That should be motivation enough. In an article published by Harvard Business Review, more than half of consumers are willing to pay more for information in their...

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In Be Your Customer’s Hero, I laid out the elements of Hero-Class® service:

  1. Meet and, whenever possible, exceed expectations.
  2. Provide a hassle-free, frictionless experience.
  3. Do both of the above consistently.

In the years that have followed, I’ve worked with many organizations and spoken with many more and have found that almost all of these organizations struggle with getting their teams to consistently deliver customer service to the standards they expect.

A foolish consistency may be the hobgoblin of little minds, as Ralph Waldo Emerson once noted, but executional consistency is a fundamental cornerstone of Hero-Class® customer service.

Fortunately, we can greatly in improve consistency in service delivery by focusing on a few key areas of operational execution. Below are three of the most important aspects of making sure your team delivers consistent customer experiences that live up to your service vision.

Systems That Support

You must have the systems in place to enable the customer experience you expect your team to deliver. You need the systems...

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In the past decade or so, the term helicopter parent became popular as a description of a parent who constantly hovers over his or her children, overprotecting them and microparenting. Similarly, a helicopter rep is a customer-facing professional who hovers over the customer, creating a sense of...

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