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Image by rawpixel from Pixabay This article was originally published on CustomerThink.com on August 23, 2019. Click here to read the ..read more
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I think it started a year and a half ago when I adopted a husky mix puppy with an incredible gift for pulling, intent on making him my ..read more
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As the customer experience manager for NumberBarn, I’m constantly looking for new ways to connect and build relationships with our ..read more
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New state (California) and new city (San Diego) meant it was time to register my cars — and in the State of California, getting a smog ..read more
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There’s that customer again. You recognize the name lurking in the queue. You’re not supposed to, but you skip their email. You bounce ..read more
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Hi, I’m Jenny, self-care coach and customer service/CX leader. And, these are my top 3 reasons that I believe can make wellness in the ..read more
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Photo Credit: Jeremy Watkin Not long ago I was in the air somewhere between San Jose and San Diego when the Southwest flight attendant ..read more
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Image by Ray Shrewsberry from Pixabay This article was originally published on the ICMI Blog on July 18, 2019. Click here to read the ..read more
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Image by Gerd Altmann from Pixabay This article was originally published on CustomerThink as my regular Advisor column on June 21, 2019 ..read more
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Image by Michal Jarmoluk from Pixabay This article was originally published on the FCR blog on July 17, 2019. Click here to read the ..read more

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