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OBJECTIVE: How to create a Custom User Information Report for an event ENVIRONMENT: Adobe Connect version 9 and above Adobe Connect Event SOLUTION: Login to Adobe Connect central Navigate to Event management and then to Event Administrator ( you must be an Event Administrator) Click Export Wizard Click New Export Template Type the Name of the […]
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Problem Statement: Mobile users trying to view an on-demand event associated with mp4 type file , is marked as “Not Attended” under the Event reports. Environment: Adobe Connect hosted Adobe Connect on-premise On-Demand Events Steps to Replicate: Pre- requisite – Have an mp4 content pre- uploaded in the content tab 1) Create an On Demand event […]
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Objective: Configure SSO in Adobe Connect with Azure AD.   Environment: Adobe Connect Hosted On-premise version 10.2   Solution: Creating SSO Application in Azure for Adobe Connect Login to Azure portal and click on Azure Active Directory > Enterprise Applications > All Applications, and click New Application. Under Add an application select Non-gallery application > Give it a […]
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Objective: How to obtain License Certificate from LWS. Environment:  All Adobe Solution Licensing Website (LWS) Solution:  Log in to LWS at https://licensing.adobe.com using your Adobe ID credentials. Click on Licenses tab and select Obtain License Certificates. You can look for the License Certificate using SO#/End User Id or Deploy To Id associated with the account. Once […]
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OBJECTIVE: How to find users who were deleted from Manage Enrolles in Adobe Connect Training? ENVIRONMENT: Adobe Connect version 9 and above (Licensed  Only) Adobe Connect Training SOLUTION: Gather debug.log from {drive-letter}:\Connect\logs\support. In Debug.log look for snippet similar to sample below showing userA@adobe.com is removed: 2019-06-19 14:50:20 “-” – OK I A userA@adobe.com {user-id=25936, cookie=breezbreez8brri3kktebbrkrg, account-id=7, ticket=, ip=127.0.0.1} “FLEX REMOTING {acl-id=[90017], […]
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Problem Description: All Audio conference details are not visible when we switch between audio profiles. Environment:  Adobe Connect  On-premise Adobe Connect version 10.2, 9.6.2 Arkadin Audio profiles Reason behind the behavior: We had discovered this as a bug in 9.6.2 and with the release of Adobe Connect 10.2. Solution: This issue is still being investigated […]
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PROBLEM DESCRIPTION: Some extra objects appearing in flash and html view after conversion and thus hiding data present on slide ENVIRONMENT:   Adobe Connect  Hosted STEPS TO REPLICATE: Enter into the meeting as a host and share pptx files in the attachment. Enable Sync. Enter as a html participant from any browser. SOLUTION: This issue is targeted to […]
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PROBLEM DESCRIPTION: Fill color property in graph objects present in original slide is missing in flash and html view   ENVIRONMENT:  Adobe Connect  Hosted STEPS TO REPLICATE: Enter into the meeting as a host and share pptx files in the attachment. Enable Sync. Enter as a html participant from any browser.   SOLUTION: This issue is targeted […]
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Problem Statement: Adobe Connect application throwing invalid URL or shows white screen when joining from MS Windows 7. Environment: Adobe Connect Hosted Adobe Connect application version WIN 2019.1.2.32 Adobe Connect version 10.2 Internet Explorer all versions Steps to resolve: Open Internet Explorer. Click on settings on right corner of the browser. Then, click on Internet […]
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Problem Description: Adobe Connect 10.2.1 patch is available for licensed (On-Premise) customers. Environment: Adobe Connect On-Premise Only. Issue Resolved: Additional Information: The Adobe Connect 10.2.1 On-Premise (Licensed) patch is available for download using the link: https://helpx.adobe.com/adobe-connect/kb/connect-90-patches.html The patch can also be downloaded along with the deployment instructions here. NOTE: This patch should be installed to systems running 10.2.    

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