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Objective: How to redirect to SSO authentication for users using event templates. Environment: Adobe Connect On-Premise 9.x ACMS 9.x Resolution: Log in as Admin. Go to Event Management -> Event Templates, Click Edit template. Select a template where you want to add SSO button. click Edit to modify an existing template or click Create a Copy […]
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PROBLEM DESCRIPTION: Mini Control Panel is visible to participants on screen share. Environment:  Adobe Connect  Hosted Adobe Connect version 10.0 Reason behind the behavior: We have recently discovered a new bug which indicates this has happened post Adobe Connect 10 upgrade. Steps to Replicate: Open a Meeting Room. Start Screen Share and bring the Mini […]
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PROBLEM DESCRIPTION: Concurrent learner count increases when a training is opened on an apple device and browser gets refreshed. Its reproducible only on an Apple Devices ( Ipad, Iphone, Apple desktop ) Environment:  Adobe Connect  On-Premise / Hosted Adobe Connect version 10.0 Reason behind the behavior: We have recently discovered a new bug which indicates […]
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Problem Statement: Adobe Connect Mobile Application screen flashes on Xiaomi MI A1 mobiles Environment: Adobe Connect Hosted /On-premise Xiaomi MI A1 mobiles Steps to Replicate: Launch the Adobe Connect mobile app. Click on enter meeting URL box and the screen will start flashing. Solution: This is a device specific issue and it can be resolved by […]
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Problem Statement: Adobe Connect 10 login page does not have some of the necessary tags added in HTML for section 508 compliance. Known Issues: Elements with No Accessible Name: (2) [placeholder] provided, but element has no accessible name. Input Element has no accessible name, associated <label>, or [title]. Solution: There is an improvement request, CONN-4112396 […]
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OBJECTIVE: Enable Adobe Flash on Safari post updating to osx 10.14.5 for Adobe connect website ENVIRONMENT: MAC OSX 10.15.4 Safari 12.1.1 Adobe Flash Player BACKGROUND: After updating to MAC OSX 10.15.4 which includes Safari 12.1.1. Adobe Flash player gets disabled on Safari. SOLUTION: Open Safari, and choose Safari > Preferences: Click the Websites tab and […]
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ISSUE DESCRIPTION: Meeting joined from IPAD is missing an option to join as a Guest ENVIRONMENT: Adobe Connect Managed Services Adobe connect Mobile Adobe connect version- 9.5.7 STEPS TO REPLICATE: We have checked an ensured that meeting permission selected as “Anyone who has the URL can join the meeting”. Try to join the meeting from […]
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There are two errors concerning the deployment of Adobe Connect Edge servers on-premise; the first is to attempt to inappropriately deploy them where they will not add value and the second is not to consider them as an option in those cases where they may be beneficial. The purpose of this article is to describe the limitations and uses of Adobe Connect Edge servers and how to best deploy them when appropriate.
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Introduction This updated article discusses deploying Adobe Connect servers in clusters/pools on-premise. Adobe Connect users who use servers that are hosted either by Adobe or a managed ISP may ignore this article unless interested in how an Adobe Connect server looks.  As soon as multiple Adobe Connect servers are in the deployment equation, they will […]
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Problem Statement: Launching the meeting in Adobe Connect App 64 bit causes high CPU usage in MAC and system fan creates a lot of noise. Environment: Adobe Connect Hosted /On-premise OS: Mojave 10.14.4 Processor: 2 core processor Adobe connect app: 2019.1.1.64 Steps to Replicate: Launch the meeting in Adobe connect app (64 bit). Check the activity monitor […]
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