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Wink Blog by Wink Blog - 1M ago

In the last few months, our teams have been focused on updates that maintain and improve the back end system and Wink Hubs. Our goal has been to ensure that all Hubs and connected devices perform reliably with minimal downtime or interruptions to our users. Moving forward, we will be focused on new integrations, features, and functionality. We are happy to announce today the addition of the following devices that are now compatible with your Wink Hubs.

  • Sylvania RGBW Flexible Outdoor Strip

  • Sylvania RGBW Under Cabinet Lighting

  • Sengled RGBW Element Bulb

  • GE In-Wall Toggle Smart Switch

  • GE In-Wall Toggle Smart Dimmer

  • GE In-Wall Fan Control

  • GE In-Wall Touch Sensing Smart Dimmer

  • GE In-Wall Duplex Receptacle TR

  • GE Plug-In Switch (Single Plug)

  • GE Plug-In Switch (Dual Plug)

  • GE Plug-In Dimmer (Dual Plug)

  • GE Plug-In Dimmer w/USB (Dual Plug, Independent Control w/USB)

  • GE Plug-In Switch w/USB (Dual Plug, Independent Control w/USB)

  • GE Plug-In Outdoor Switch

  • GE Hinge Pin Smart Door Sensor

  • GE Portable Smart Motion Sensor

Additionally, we will be adjusting our customer support hours for the summer. Our live technicians will be available Monday through Friday, from 11am until 9pm Eastern at 1-844-Wink-App. We look forward to this opportunity to better serve your smart home. Please follow @TheWinkApp on Twitter for news and announcements.

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Wink Blog by Wink Blog - 2M ago

A new Wink Hub 2 firmware is rolling out! Version 4.3.46 will be available for some users starting today. As your Wink Hub 2 system becomes eligible for the update, a banner will appear in the Wink app on the “Hubs” page and when attempting to provision new devices. This new firmware improves the Hub’s capabilities, stability, and ease of use. Our teams will be hard at work building future releases to continue supporting your Wink Hub 2. There will be more updates to share as we move forward.

Version 4.3.46 includes the following fixes and improvements:

  • Fixed issue in which the Hub is not found during set-up and when updating Wi-Fi information

  • Detects and resolves Local Control shutdowns

  • Fixed issue of prematurely reaching the 50 device limit for Lutron support

  • Yale lock control improvements

  • Z-Wave stability improvements

Our support team is available if you need any assistance with the update, or with your devices in general. You can contact us Monday through Saturday from 11am to 9pm Eastern. Call us at 1-844-Wink-App to speak with a live tech. You may also DM our team on Facebook, DM @WinkSupport on Twitter, or send an email to Questions@Wink.com. Thank you!

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Wink Blog by Wink Blog - 4M ago

On 2/19 we released our Android app version 6.9.47.22883 with a whole slew of improvements. This afternoon we released app version: 6.9.47.22886. Today’s update fixed a bug which inhibited users from denying the location permissions prompt in the app.

Our teams continue working to streamline and improve the Wink experience and the app has been slimming down as well. The Wink app is now only about 60 MB for the initial app installation! We’ll keep making things faster, smaller, smarter, and even better than before.

App version: 6.9.47.22883

  • Bug fixes, such as:

    • Various crash fixes

    • Fixed issue with Chamberlain MyQ by removing Chamberlain MyQ as an option for a robot effect

    • Fixed issue with Philips Hue local group control

    • Fixed issue where users were unable to modify Robots from using a timeframe to using no timeframe

    • Fixed issue where using Ecobee thermostat Robots did not have option to select set-point

  • Changes, such as:

    • Several performance improvements

App version: 6.9.47.22886

  • Bug fixes, such as:

    • Resolved an issue with the Wink app not allowing user to Deny the Location Services prompt.

We would love to hear your feedback. Please update and rate the Wink app today! You can contact our friendly support for questions and troubleshooting. Our team is available at 1-844-946-5277 from 11am-9pm EST, Monday-Saturday. You can also email questions@wink.com, or DM @WinkSupport on Twitter.


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A new app update (version 6.10.1) is available for Apple iOS devices. This update includes a lot of app and UI improvements. Stay tuned for more updates as we continue to work on bringing you fixes and features to make your home smarter.

Bug fixes:

  • Fixed issue where the app jumps/shakes when inputting characters into a phone number field in the email submission form

  • Fixed eco-mode not appearing as a selectable option for Nest automations

  • Fixed the tab bar layout issue in the main menu for the newer iPhones (X|XS|Max)

  • Fixed the leakSMART valve showing an incorrect color for open/closed LED

  • Fixed an issue where Shortcut actions are saved when navigating back, without tapping the save button

  • Fixed an issue where old values are displayed after updating Account Profile settings

  • Fixed the main device UI (e.g. Lights + Power) where it would sometimes show a black screen after the app is launched

  • Fixed an issue where Robots programmed to turn off Z-Wave Thermostats would set the thermostat to heat mode instead

We would love to hear your feedback, so make sure to take a moment and rate the Wink app. Follow Wink on Twitter using @TheWinkApp to stay up to date on announcements, or DM @WinkSupport for troubleshooting and support office information. You can always contact us by emailing Questions@Wink.com, or speak to our helpful support team in person, Mon-Sat from 11am-9pm EST, at 1-844-Wink-App.

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Our latest update has some great improvements!

Version: 6.9.17.22594

This release includes bug fixes, such as:

  • Fixed issues with how the Wink app interfaces with the Hub on the local network

  • Improvements to Schlage user code management

  • Various app crash fixes

Please rate the Wink app, we’d love to hear your feedback. You can contact our support team at 1-844-946-5277, 11AM - 9PM EST, Monday - Saturday. You can also email questions@wink.com, or DM @WinkSupport on Twitter.


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Wink has been hard at work with new improvements and we are very excited to announce that there are new app updates available for Apple iOS and Android mobile devices. Please check in your App Store for available updates. We have detailed the variety of fixes implemented for each app version below. We look forward to more updates and announcements in the new year!

Our customer service would be happy to help if you are having any difficulty. We are always interested in your feedback, so we ask that you please rate the Wink app. Thanks everyone for your support!

Apple iOS Version 6.10.0.15

Please Note: Apple iOS users running iOS 10 or greater will be able to update to the new app version.

• Fixed issue where eco-mode was not a selectable option for Nest automations

• Fixed issue with leaksmart valve UI showing incorrect color for open/closed LED

• Fixed issue with tab bar overlapping on newer versions of iPhones

• Fixed issue with Z-Wave Thermostat robots failing to turn off the thermostat

Android Version 6.9.6

• Fixed issue with not being able to add Lutron Connected Bulb Remote as a trigger

• Fixed display issue with Pivot Power Genius UI

• Fixed issue with being unable to sign to Philips Hue with Google

• Fixed issue with Philips Hue reconnection banner overlapping "Rearrange Lights" button

If you need any assistance, please call us at 1-844-WINK-APP, from 11AM to 9PM EST, Monday through Saturday. You can also email questions@wink.com, or DM @WinkSupport on Twitter. Our customer service team would be happy to answer questions, submit new feature and product requests, and work with you to get everything going.

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We’re pleased to announce the newest Wink Hub update is now available. This means the Hub to Hub 2 transfer option is now active. If you have a Wink Hub 2 with no devices connected to it, you may now transfer everything over from your original Wink Hub. We know many of you have been waiting for this update for a long time, so we wanted to make sure it was right. Thank you for your patience!

*Please note: We recommend placing your Wink Hub at least 15 feet away from your wireless router before you update to reduce interference.

Once you are up to date, you can go to the Hub 2 page and initiate the transfer by selecting “Yes, Replace Hub”.

We’ve also been working to improve the Z-Wave functionality of the Hub and will continue to make improvements to Z-Wave stability on future updates. If the Wink app shows an update is available for your Hub 2, we suggest you grab it! The update will contain the very same Z-Wave improvements.

Additionally, we have included updates for select Sylvania bulbs and lighting products. Please note that your Sylvania light will go from Off to On to let you know when it's done updating. The firmware update, version 0.0b10 / 2.3b02, applies to the following models:

  • Sylvania A19 Dimmable (Model No. 74696)

  • Sylvania A19 RGBW (Model No. 73693)

  • Sylvania Flush Mount Adjustable White (Model No. 72567)

The firmware update, version 0.0b10 / 2.3b04, applies to the following model:

  • Sylvania PAR38 Dimmable (Model No. 74580)

If you have any issues updating your Wink Hub, give us a call and let our friendly team assist. We're always here to address your questions or concerns, take feature requests, or help with anything along the way. Our real live Wink Support technicians are available at 1-844-WINKAPP, from 11AM to 9PM EST, Monday through Saturday. You can also reach out 24/7 via email (questions@wink.com) or on Twitter (@WinkSupport).

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We're thrilled to announce our latest firmware release for Wink Hub 2. And you're thrilled too because we've listened to your feedback and concerns.

So what's in this release?

First, we've corrected the issue with Wink and Sonos control integration — they get along great now, keeping your smart home rockin' and rollin' just like before.

Second, we noticed some Yale lock users having issues with Z-Wave stability when adding or changing user codes. We've temporarily removed the code change feature while continuing to make improvements to Z-Wave stability across the board. You can still access your Yale user codes on the lock itself. We'll do our best to reintegrate this feature soon.

Third, this release also includes updates for select Sylvania bulbs and lighting products. Please note: your Sylvania light will go from off to on to let you know when it's done updating.

Finally, we usually release Wink Hub and Wink Hub 2 firmware updates at the same time. But after encountering some bumps in the road surrounding Hub database transfer, we are postponing the Wink Hub firmware release until later this year.

As always, we're here for your questions, comments, concerns, fave recipes, or anything else you'd like to share. You can talk to a real live Wink Support employee at 1*844*946*5277, from 11 AM to 9 PM EST, Monday through Saturday. You can also reach out 24/7 via email (questions@wink.com) or on Twitter (@WinkSupport).

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