A few days before the talk, a member of the HubSpot Academy team asked me if I would be using Messenger to educate the audience on Messenger (very meta -- I know). I surprisingly hadn’t thought much about it, but since our Academy team is full of smart people who know a thing or two about teaching, I decided they were probably onto something.
So, on the six hour plane ride from Boston to San Francisco, I built a Messenger bot to use during my presentation
Setting Goals: Why Do I Need a Bot During My Presentation?
I started by setting a few goals to ensure my bot would truly serve the objectives of my presentation. Here's the list of things I decided my bot needed to accomplish:
Teach the audience about Messenger: The core purpose of my presentation was to educate the audience about Messenger. If my bot wasn't going to help reach this goal, then there was no reason it create it.
Engage the audience during the presentation: The bot couldn't make the presentation more complicated or challenging to follow. It had to contribute to a better audience experience overall.
Collect NPS after the event: The bot needed to enable audience members to share feedback on the presentation in a fast, friendly, and ultimately simple way.
Share slides with attendees after the event: Tracking down a speaker to get their slides after a presentation sucks. The bot had to make this experience easier for everyone involved.
Drive traffic to my personal pages to connect with the audience after the event: The bot had to encourage users to continue the conversation with me.
Once I had the goals and function of the bot firmly established, it was time to build.
Creating and Unleashing the Bot
The first thing I did was build a temporary Facebook page to connect Messenger for the event.
Then, I developed a custom QR code with the event logo for audience members to enter the bot experience.
This is no longer active, FYI.
This QR code was tied to a sequence designed specifically to accomplish my goals for the event.
The first message in the sequence welcomed users into the bot and allowed me to understand the audience’s familiarity with the subject before my presentation.
This gave me a good idea of how I'd need to adapt my presentation to meet my audience's expertise level and expectations.
About 20 minutes into my talk, I sent another quick message asking for audience questions. Instead of waiting for a prompt at the end of the session when time was running short, the bot enabled audience members to ask questions without needing the floor. It also helped me plan the rest of my talk accordingly.
Once the talk ended, it was time for NPS. I set the bot up to send this 20 minutes after my scheduled talk. The results were great:
Two days after the event ended, I sent the slides to everyone who opted in to my Messenger bot.
And finally, for some icing on the cake, I set up a persistent menu that would allow the audience to connect with me on Twitter and Medium. Oh, I also linked them to get a free HubSpot CRM, too.
Did People Actually Use the Bot?
The results of this mini experiment were great. Here are some quick hits:
70 people opted in to the bot, ~50% of the audience members in attendance
51% of people responded to the NPS
100% of NPS respondents were promoters (woo!)
Messages sent during the event had open rates of 98.5%, 96.9%, 93.8%, and 93.9% (not too shabby)
85% of attendees opened the broadcast message 2 days after the event which included slides from the event
25 people clicked to follow me on Twitter, 11 on Medium, and 5 clicked to get their free HubSpot CRM
As you can see, the numbers really speak for themselves.
By using Messenger before, during, and after my talk , I was able to effectively engage the audience and create a lasting, personal connection. Additionally, due to the topic itself being Messenger, I was able to educate the audience on the channel’s capabilities with tangible examples.
If you’re a public speaker, I honestly cannot imagine a reason not to be using Messenger before, during, and after your talks -- even if you aren't discussing Messenger.
The potential of the channel is unmatched. And, if you’re a speaker talking about Messenger, you can’t afford to miss this opportunity!
Want to track your packages with the swipe of your finger? Now you can. Need to split a complicated dinner bill? It's no longer a 10-minute math problem.
Lifestyle apps constanly appear in the Apple App Store and Google Marketplace and at least attempt to make our lives easier. Not only have some of our favorites gone through redesigns and similar changes, but a ton of new apps have been created since we last looked.
What Are the Best Lifestye Apps?
Get the Flight Out
Foursquare City Guide
Here are some of the best lifestyle apps that have made a difference in my life, whether through better organization, helpful tips, or teaching me something new.
15 of the Best Lifestyle Mobile Apps You Need in Your Pocket
1. Get The Flight Out
Whether you need to fly home for a family emergency or you're just plain spontaneous, you've probably needed to book a last-minute flight at some point in your life. Affectionately nicknamed "GTFO" (which usually means something, well, a bit more aggressive), Get the Flight Out allows you to type in an airport name and see the available upcoming flights to destinations all over the world. It's a way to quickly see and assess all your options in one place.
Here's what the it looks like once you've plugged in your home airport:
And here's what a list of available flights to different cities looks like:
(Download GTFO for iOS, or its parent company's app, Hopper, for Android.)
Ever wished you could tell your computer or mobile device to do something really, really specific? Like email you when there's a new file in your Dropbox, or text you the local weather forecast every morning at 6:00 a.m.?
Good news, folks: You can do almost any command of this nature you can think of using an app called IFTTT, or "If This, Then That." In a nutshell, IFTTT lets you set up triggers for different events. For example, instead of spending all of your time manually going through the news or your social media accounts, you can get alerted by the things that are really important to you.
The crazy thing about this app is how easy it is to set up. The main screen walks you through the setup by letting you choose the first part of your "if" statement, and then allowing you to choose the "then" statement -- a.k.a. what happens after a trigger is set off.
There are dozens of weather apps out there; iPhones even have a default weather app. So why take the extra time to download Yahoo! Weather?
Yahoo! Weather is one of the most beautifully designed and easy-to-use apps I've ever, ever seen. It provides more information than your typical weather app, but understands the order in which the information will be the most valuable to the user.
The app shows off a gorgeous picture of the area (pulled in from Flickr) and displays hourly weather, the forecast for the week, a map, the chance of precipitation, wind and pressure rates, the sunrise and sunset times, and more. You can easily add more locations and then swipe from location to location. This is one of those apps that anyone can use without instruction.
Anyone who knows me knows that I'm all about checking in to different places on my phone. When Foursquare split into Swarm & Foursquare back in 2014, I was pretty torn at first -- until I realized both of these apps significantly improved my experience of checking in (Swarm) and exploring new places (Foursquare).
Swarm is a "lifelogging" app that allows you to connect with friends and family and log the places you routinely visit. Whereas Foursquare focuses on checking in to certain locations you and your friends like, Swarm gives you opportunities to check in to the types of places your friends like.
For example, if I find my friends have checked into the gym more times than I have, Swarm might tally checkins to any fitness facility. It'll give me the same information for restaurants and bars in general, rather than specific restaurants and bars we always go to. (Warning: May increase FOMO.)
Swarm recently launched Swarm 5.0, showing us they're always improving on how much we can know about our friends' typical routines. Here, I'm adding a status update and tagging my friends:
And here, I can see a friend's profile with a map of total checkins and trends based on the types of places he commonly visits:
Foursquare is no longer used to check in and share your location with friends. The newest version of Foursquare is meant to help you explore new places in your current location.
Foursquare City Guide provides recommendations for new places to try out based on other people you follow or topics you've said you're interested in. For example, if you specify that you like Thai food, Foursquare always lets you know when there is a Thai food restaurant nearby.
And if you want to check in to one of the locations you've just learned about through Foursquare, it will bring you into Swarm -- making the experience between the two apps seamless.
We've all been there: You're enjoying a delicious meal with a great group of friends. Then the bill arrives. The conversation comes to a screetching halt as everyone scrambles to figure out how much they owe. Maybe you have an accountant friend who splits the bill for you, or maybe you have Divvy.
Divvy allows you to split a check based on its picture. You read that right: Snap a photo of the check with your phone, and Divvy itemizes it for you. Did five of your friends share an appetizer? No problem -- you can easily split courses by dragging orders from the check to each person you pull from your phone's contact list. You can even include tax and tip.
Here's what the app looks like as it processes the picture you take:
Once you drag each order to its respective person, your final result will look something like this:
Whenever I order something online, I obsess over the tracking number to see when I will receive the package. If you've ever ordered a new phone online, you know what I'm talking about. Slice makes this so much easier.
Slice, an app by Rakuten, will search through your emails for any order confirmations or tracking codes. It will then populate with information on when you should expect your packages, when they are out for delivery, and when they have been delivered. No need to type in long tracking numbers -- all you have to do is connect your emails, and you're set.
Here's what your list of pending orders looks like:
Let's be honest, public transportation may be an easy alternative to driving and parking, but it's no picnic. Disabled trains, schedule changes, and that one bus line that's always late can make your morning commute the last thing you want to do when you wake up.
This is why we Moovit.
Moovit pulls together all of the train, bus, and subway schedules near you, and shows you where they are and where they're going -- even if there are delays on a particular route. It'll also show you where they are on a map, how far away they are (in minutes), and how many stops it would take to reach a set destination.
Is there a faster way to get somewhere? Moovit can suggest it and show you where to go. The app adapts to whichever city you're in, and is only getting better at it: It syncs with a new city around the world every 15 hours.
Here's what a commuter in Boston might see when following a set of directions:
Here's what they'd see when simply checking on a station's schedule:
I know, this likely isn't a lifestyle app you expected me to include. But when Microsoft acquired a small calendar app called Sunrise in 2015, it slowly merged everything it loved about this tool with its own mail and calendar tool. The result? A new and definitely improved Outlook.
Outlook is a mobile app by Microsoft that combines an inbox with a beautifully designed calendar that helps you craft your schedule based on the mail you send and receive. From the main calendar view, you can see when all of your meetings are, whom they're with (with nice, handy headshots of the people you're meeting with), where the meeting is located, and even who's accepted the meeting.
It also offers icons that match keywords you'd normally use to describe the type of event you're setting -- making it easier than ever to know what your week looks like at a literal glance.
By now, you might have seen touchscreen keyboards where you drag your finger to each key to form each word, rather than tap the letters you want individually. Combine that with a dose of artificial intelligence (AI), and you get SwiftKey.
SwiftKey offers both tap- and swipe-based keyboards that actually learn how you talk and suggest your next word. Believe it or not, it helps you type way less. You'd be amazed by what the app learns: If you often type "Karla" and "Sophia," for example, it would eventually reveal the word "Sophia" after you simply type "Karla and."
Snapguide is kind of like Pinterest, except it includes how-to steps with each item. Basically, it lets you explore anything you may want to learn how to do yourself. This could be a new recipe, decorations for your house, an arts and crafts project, or even new games and tricks.
Once you click into a category, the mobile app brings you to how-to guides for that particular category. You can choose to learn anything you want, while swiping through step-by-step instructions with large images on how to complete the project.
Do you share expenses with someone? Maybe a roommate, or a few friends you went away with for a weekend? It can be complicated to keep track of who paid for what and who owes whom. Enter Splitwise.
Splitwise lets you keep track of all of your expenses that you share with others. All you have to do is enter the name of your expense, the dollar amount, how much you paid versus your friends, and then categorize the expenses. Splitwise will automatically calculate who owes whom what after each person logs their expense.
Here's what your home page might look like:
And here is a history or "feed" of what you and another individual have paid and owed each other:
Similar to the new Outlook, Edison Assistant is a task-management app that makes it easier to book meetings, check your schedule, and even get directions to meetings in your calendar. You might know it by its original name, EasilyDo.
One of the great features of this app is that it will alert you if you have duplicate contacts on your phone and help you de-dupe to ensure you have the most up-to-date information. It will even pull in information from your email about package deliveries and flight itineraries.
The best part about this app is how it intelligently pulls in important information from other apps on your device to make sure you're as organized as possible.
AnyList is the dream app for anyone who cooks a lot and likes to coordinate grocery lists with other people. You can share grocery lists with other people who are using the app to help communicate what you've picked up at the store for your household.
In the app, you can store your favorite recipes including a picture of the dish, ingredients you need to make the dish, and any notes you want to remember. But the best part is you can quickly add the ingredients from any recipe to your grocery list with literally the tap of a button. So once you add a recipe into your app, adding the ingredients is easy peasy.
But wait ... it gets better. (Can you tell I like this one?) Once you're on the main grocery list part of the app, AnyList will actually organize the items you need to purchase into categories based on where items are around the grocery store. The categories include bakery, beverages, dairy, deli, frozen foods, grains, pasta and sides, household and cleaning, produce, snacks, and more.
This makes it easy for you to navigate the grocery store, check items off your list, and see in real time what you versus your roommates are purchasing.
One time, I was at a restaurant with a friend who had never heard of Venmo. When it came time to split the bill and she had no cash, she said, "I wish there was a way to text people money!" Well, that's in essence what Venmo does.
Venmo allows you to transfer money to friends quickly, easily, and securely. Simply connect your bank account to the app or transfer money into a Venmo account, and you will be able to send money back and forth with your friends with only a few clicks.
You may be thinking: Doesn't PayPal do that? Yes, you're right -- there are definitely other similar apps out there, but Venmo's popularity has grown because of how easy it is to use and how easy it is to keep track of your expenses on the main screen.
P.S. -- Try out the HubSpot app on any Apple device or Android device to stay up to date with everything going on in your HubSpot account, from your social media accounts, to your analytics, to everything you need to know about your contacts and leads.
My name is Amanda, and these are the words I use to start my day.
And no later do I utter them, it seems, than a smart home speaker responds with, "Good morning, Amanda," followed by a brief weather report, and tech news briefings from a handful of sources.
For many consumers, there isn't anything about this routine that sounds terribly out of the ordinary. In my workplace alone, many of us kick off the day by fumbling for coffee and mumbling a verbal command for news that, somehow, our respective smart home speakers of choice understand.
But here's the thing: Neither morning doesn't end there. Throughout the day, I use both Google Home and Amazon Echo simultaneously -- each for different tasks, often in different rooms.
And now, I've added an Apple HomePod to the mix.
I know what you're thinking -- what could one woman ever possibly do with more than one -- let alone three -- smart home speakers?
Think of it this way: I tried using all three at once, so you wouldn't have to.
Here's how that played out.
What Happens When You Use Three Smart Speakers at the Same Time?
It Began With Two
Since the HomePod only became available last week, up until then, I was only using two smart speakers: the Amazon Echo (which I'll refer to throughout this post as Alexa, the name of its built-in digital personal assistant) and the Google Home.
A lot has changed since I wrote last year about the distinctions between Alexa and Google Home. Both devices have evolved with fresh capabilities and features, creating new differentiating factors.
One of the biggest improvements, when it comes to my day-to-day, is the number of Alexa's skills versus those available through Google Home. Alexa's catalog of skills, in fact, has grown into an app store of sorts, with 15,000 available for users to enable.
My personal favorite is My Boxing Coach, which I use at least twice a week. But I don't use it without the help of my Google Home -- and here's why:
Allow me to make one thing clear: Tasking multiple smart speakers with different functionalities to create a full home workout experience is what I'd call a "first world problem," to be sure.
But, when I shared the experience with my colleague, HubSpot Director of Web Development Dmitry Shamis (whose name you might recognize from our previous coverage of the two devices), he told me, "You shouldn't have to."
When Shamis and I were discussing this same topic a year ago, he argued you don't need both devices, because they share enough of the same capabilities to, say, get through an average day. But now, we've both changed our tune.
And while "need" is quite relative when it concerns any tech gadget, it's very easy to use both speakers at once, for different things -- especially when only one of them features something like a workout app. (Google Home, for its part, only lists nearby gyms when I prompt it for a good workout.)
Enter: The Ecosystem
My recent conversations with Shamis got me thinking about the idea of an ecosystem, and the way a series of branded products are often built to work only with each other. That was an issue at this year's CES, where several Samsung and LG products were designed this way -- under a branded ecosystem.
Between Alexa and Google Home, the latter seems to have a better foundation resembling an ecosystem. Google has its own phone, a suite of communication applications, calendar, and a music service. But its smart speaker is still designed to integrate with services from other brands, like Spotify.
Alexa is a bit further behind when it comes to an ecosystem. Though the Echo does have features like its own music service, and it allows users to make Amazon purchases through the speaker, the strategy of its parent company focuses more on moving into and taking the lead in major industries (think: online retail, grocery shopping, and more recently, healthcare and shipping).
So, why do you have to use both to have background music for your workout? It's not like Google is a stranger to an app store. After all, it has its own catalog of Android applications on Google Play. Why leave that part out -- as well as the ability to combine skills simultaneously?
And Then Came the HomePod
When it comes to a branded ecosystem, it's easy to think of Apple. And while it was a bit late to the smart speaker party, we can't deny that it was an early market leader in so many of the other things behind these devices: smart mobile devices, a digital personal assistant, voice search capabilities, and a portfolio of products that all look, feel, and sound alike.
Adding a smart speaker to the portfolio not only made sense, but almost seemed like a latent move for Apple.
"Apple is kind of amazing at turning all its products into an ecosystem," says Kevin Raheja, HubSpot's Director of Strategic Partnerships. "A really sticky ecosystem."
It's a point that became particularly relevant when I began using my own HomePod, and learned that if I want to play music on it, I have to do so through Apple Music -- no Spotify, no Pandora, no integration with any other streaming service:
When Siri hears "Spotify" - YouTube
What gives -- and what is Apple's end game with this kind of restriction?
Is Apple that confident in its base of brand loyalists that it can successfully and fully eliminate all other music services from its smart home device especially when one of its top selling points is its superior sound quality?
In a word, Raheja told me: "Yes."
To underscore that answer, he reminded me that Apple Music already has more user accounts than Spotify's domestic user base, allowing it an early advantage as it enters the smart speaker market. It's also important to consider the likelihood that a user would purchase a HomePod because she already uses other Apple devices and services, like an iPhone or MacBook -- and is equally as likely to have an Apple Music subscription upon purchase.
But the restriction isn't limited to, say, personal playlists. The HomePod also has extremely limited availability when it comes to general queries, like this one:
When You Ask HomePod to the Dance - YouTube
Compare that to the abilities of Alexa and Google Home, which, on some level, understand what kind of music you're looking for -- and can prompt either its own respective music catalog or Spotify's to play a radio station or playlist to match.
"Apple's music marketplace and ecosystem are an extension of that sticky platform I mentioned earlier," Raheja explains. "It already has enough Apple Music users that Apple doesn't have to bet on being platform-agnostic, like Amazon and Google do."
The keyword here is "platform": the idea that Apple is, at once, its own ecosystem, operating system, and brand.
And that, says HubSpot Marketing Fellow Sam Mallikarjunan, could indicate "a war of platform attrition."
"Everyone wants to be the platform, not be featured on the platform," he explains. "By adding third-party services, Apple would add value for the subset of users who like both Apple and Spotify, for example, as well as gain some small amount of additional information about their tastes."
But there's a catch to obtaining that data. "By allowing Spotify or Pandora, Apple would also be feeding those services additional revenues and exposing its existing base to alternative options," Mallikarjunan elaborates. "There's not a ton of upside there for Apple, who would probably like to see a world in which there were no Pandora or Spotify."
If that were the case, he points out, both Amazon and Google's native music services would be in direct competition with Apple Music -- creating the platform war he previously alluded to.
But This Isn't Only About Music
The HomePod, overall, is a bit of a general disappointment when compared to the basic functions of Alexa and Google Home -- and that's coming from someone who uses both a MacBook and an iPhone.
Plus, it's recently come to light that the product might be hazardous, reportedly leaking an acidic substance onto and damaging wood surfaces. See below:
Oh, and few other things: The HomePod can't make phone calls. It can't integrate with my calendar. It can't send messages. And in a recent accuracy test conducted by Loup Ventures, it only answered 52% of queries correctly, compared to Google's 81% and Alexa's 64%.
Keep in mind, Siri can do many of these things on the iPhone. So why take away those functionalities on its giant, borderline cumbersome smart speaker version?
To that, Raheja points to Apple's tardiness in entering the smart speaker market.
"It's possible that Apple just wanted to get to market," he says. "Integrating Siri can be done, but not as quickly as pushing a good consumer speaker, quickly."
If that's the case, what's the fate of the HomePod? Will even the most brand-loyal Apple users be satisfied enough with superior sound quality (the only apparent advantage) that they'll be able to ignore -- or at least tolerate -- these seemingly limited capabilities?
"Homepod is a good fit for Apple users, but not great, unless you're wholly committed to the Apple ecosystem," says Raheja. "It has Siri, but those abilities are limited. Something like Alexa is much more flexible."
Who does Raheja think will win the platform war?
"The reason Amazon will win this space, in my opinion," he says, "is that it also lets you buy things. And very soon, that could be a standard channel for everyday transactions."
I'm Not the Only One -- I Swear
I'll admit that filling my home with not one, not two, but three smart speakers is what the kids might call "extra": an unnecessary amount of both clutter and connectivity in a place that's supposed to be an abode and retreat from my day-to-day tech life.
But I was delighted to learn I'm not the only one who uses multiple devices of this kind under the same roof. When I found out that Marketing Blog Section Editor Karla Cook also has both an Echo and a Google Home, I asked if she uses both for different things.
"Oh, I definitely do," she told me.
"Google Home is for questions," she said, with a nod to Google's origins as a search engine. "Alexa is strictly a kitchen tool."
And while the Google Home can also be used for cooking purposes like finding recipes, translating measurements, or reading instructions, it does draw attention to the fact that Alexa lacks the general information-finding abilities of its Google and Apple counterparts. Remember that accuracy test from earlier? While both outperform Siri's information-finding ability, Google Home outperformed Alexa in correct answers by 17%.
Ultimately, what that teaches me is that even with a branded ecosystem, smart speakers are still highly fragmented.
In a way, one might compare them to the different messaging platforms available from Apple (iMessage) and Android devices. Sure, they can work together to some degree and allow users of both products to communicate. But without a cellular connection, for example, they can't send and receive messages to or from one another.
None of the devices, when used alone, are bad. They all have quite a bit to offer, depending on the preferences of their respective users.
I do look forward to the day, however, when these devices work as true ecosystems -- and can maintain a degree of brand loyalty while also allowing individual users to fully personalize their experiences with them.
But, I will end our little roundup with a sentiment of gratitude. The fact that we are living in a time that -- for me, at least -- our parents could once only imagine by way of science fiction novels and films, is truly magnificent. We are lucky to witness this technology unfold.
I believe there's a quote from the Rolling Stones that applies well here: "You can't always get what you want, but if you try, sometimes, you get what you need."
Featured image credit: "Google Home tech" by NDB Photos, used under CC BY / Cropped from original
For a long time, keyword rankings were a staple part of any SEO campaign. In a lot of cases they were a primary metric used to judge performance.
Go back five or six years and we had so much more information on the keywords that users were searching for to reach our web content. All of this information was available transparently within Google Analytics, and you could get relatively accurate search volume estimates from within Google’s Keyword Tool.
The first major update that changed this was Google move to encrypted search and the dreaded appearance of “not provided” within Google Analytics.
This created a ripple effect across many SEO software providers that made a lot of their tools less effective -- or at least tougher -- to measure the impact coming from organic search on a granular level.
Next up, and more recently, was Google's decision to move search volume estimate within their Keyword Planner tool to show estimates in broad ranges. Instead of learning that a keyword was being searched for 1,400 times each month, we’re told that it’s searched between 1k-10k times per month. This isn’t overly helpful.
These changes have forced marketers to adapt their search strategy to focus less on individual keywords and shift to a topic-centric content strategy, especially for content sitting at the top of the funnel.
Keyword Rankings are Inaccurate
One of the major criticisms of keyword ranking data is the fact that it is largely inaccurate. Many industry leaders and even software providers of rank tracking data have admitted that this is the case.
The reasons behind this can be broken down into three broad buckets:
Around the time of the launch of Google+, the SEO industry was talking a lot about personalization within search. Even after the death of Google+, personalization has remained a big consideration.
Bonus points if you remember Authorship snippets (circa 2012).
Ultimately, Google will deliver results that are personalized to a user based on their search history. This means that if I were to search for a query like “electric cars” and I’d previously been browsing the Tesla website, it’s a possibility that Google would tailor the rankings of the search results to show Tesla near the top.
This wouldn’t be the case for someone that hasn’t previously visited Tesla’s website, which makes it very tough to determine which website actually ranks #1 (because it can be different from one person to the next).
One of Google major advancements in search over the past five years has been its ability to take into account aspects of a search query that aren’t explicitly stated. To make sense of what I’ve just said, let’s take a query like, “Boston restaurants”.
Go back to 2010 and a search for “Boston restaurants” would yield a list of relatively generic websites that either talk about Boston restaurants or maybe are a restaurant.
Fast-forward to 2018 and a simple search for “Boston restaurants” will arm Google with a whole lot more information than before. They’re able to see which device you’ve searched from, where you’re located whilst you’re searching, even if you’re currently on the move.
Let’s say that you searched on an iPhone and you’re walking around in the center of Boston at 11:30 am. Here’s what this query would actually look like to Google:
“Which restaurants are currently open for lunch within walking distance of my current location in the center of Boston, MA?”
They’ve gathered all of this information without the individual even having to type it. As a result, they’re able to completely tailor the search results to this individual searchers’ current situation.
So … to answer the question of who ranks #1 for “Boston restaurants” becomes an even more challenging task.
Keyword Rankings are Directional at Best
Strong keyword rankings don’t always equate to high volumes of organic traffic, let alone improvements in revenue. As I mentioned at the beginning, we’ve lost a lot of visibility on search volume metrics, which makes it very difficult to accurately estimate the amount of traffic you can gain from an individual keyword. Factor in the changing appearance of the search engine results page (e.g. the widespread increase in featured snippets) and it becomes an even more daunting task.
If keyword rankings are your North Star, you may be traveling in the completely wrong direction.
When all you’re obsessing over is where each page is tracking against a ranking goal, you’ll likely be misses a ton of other value that your content is bringing in. For example, what if you’ve built out some content with the primary goal of driving backlinks or social traffic, but it isn’t necessarily designed to rank for much itself (e.g. a research report)? Using keyword rankings as a determining factor of success could evaluate content in a completely inaccurate way.
Organic search traffic and conversions are our primary search goals, so when we group our content into clusters to try and gain visibility for any searches related to a given topic, we look at the collective performance of these groups of webpages vs just the performance of individual pages.
This model of analysis helps us account for the varying goals of each individual piece of content. Also, running this analysis at scale tells us which topics tend to drive more traffic growth compared to others, and which topics tend to convert traffic at a higher rate.
This information tends to provide much clearer insights for the team as to what they should focus on next without obsessing over individual keyword rankings.
Is There Still a Place for Keyword Rankings?
Despite everything I’ve said above, I’m not actually saying that keyword rankings are dead (I can already see the tweets ready to be fired at me!). Keyword data can be useful for digging into any SEO problems that happen to your site, and also to look into the intent behind certain types of searches.
This past summer I managed the largest acquisition campaign in my company’s history. I work at HubSpot, a marketing software company that popularized lead-gen campaigns and the whole idea of “inbound marketing,” so this is no small feat (we’ve run massive campaigns over the years).
The campaign, Four Days of Facebook, drove 10x the number of average leads of a typical acquisition campaign and 6x the lifetime value of projected customers.
But I didn’t do it alone. This campaign involved 11 teams and 33 people who directly contributed to the work.
Cross-functional campaigns like this can be big, complicated, and challenging which is why they so often take a boss or recognized leader to make them happen. So I wanted to share my experience as a “non-boss.” I hope it encourages other individual contributors out there to get their co-workers in other departments excited about working on high-impact, cross-functional projects.
Pre-Planning: Create Alignment
You won’t have all the answers on day one, but make sure every conversation you’re having at this stage focuses on one thing: impact. You’ll be asking a lot of people to work hard on something outside of their normal day-to-day, make it clear that your asks will translate into business results.
Meet with senior leaders of each team before you ask for their employees commitment on helping. Again, make it clear that you won’t be wasting anyone’s time, you’re out to generate big results.
Have a kickoff meeting with the team who will be responsible for delivering the work. At a high-level, you want to let everyone know that you have senior leadership buy-in and the project will be worth their time. On a more tactical level, you’ll also want to get people up-to-speed on the tools you’ll be using to manage the project.
Go the extra mile to develop a team culture for your team. You know how developers name their projects crazy-sounding names? It’s surprisingly effective! Give your temporary team a name that makes people feel like they’re a part of something, set up an email alias, and create a Slack channel. Get people excited!
Throughout the pre-planning stage, keep your vision front and center. For Four Days of Facebook we were partnering with Facebook, a fact I repeated constantly.
If people are excited and engaged with your vision, they’ll put up with the inevitable bumps as you achieve lift-off.
During: Maintain Momentum
The Progress Principle is the idea that humans love the satisfaction of wins, even if they’re small. It’s your best friend as you seek to keep multiple teams and dozens of people aligned and moving in the right direction–constantly show (and celebrate) forward progress.
Display it: I put together a registration goal waterfall chart that was updated everyday to show progress. It’s motivating to close-in on and cross that goal line.
Never shut up about it: I linked to information about this campaign in my email signature, Slack rooms, wherever I had the attention of my co-workers. And that information was short, sweet, and up-to-date.
Be a good partner: You’re not technically the manager of the people on a cross-functional team, but you should implement some management best practices: give people autonomy, figure out how they like to work and what kind of support they need from you.
Ask for feedback: I asked questions constantly– Is this system or process working for you? Can I set up these reports in an easier way? At one point during this campaign I asked the senior manager of a few folks working on the project if she had thoughts on how I could run it better, she told me she would love to see weekly updates sent to her and other senior managers. I was avoiding this as I didn’t want to clutter inboxes, but it ended up being one of my best tools for building internal momentum around the campaign.
Don’t overlook the fundamentals of good project management. A framework like DARCI makes roles & responsibilities super easy so you the project lead can just say, “This meeting is for people who are Responsible and Accountable only, we’ll be covering deadlines for next week”, or “This meeting is for people that need to be Informed, it’ll be a milestone check-in.”
Find a project management framework, and stick to it.
Wrapping Up: Close-The-Loop
I run four to five acquisition campaigns at HubSpot every quarter and running a campaign of this size and impact was a complete rush and I can’t wait to do it again. But before jumping into the next big project, it’s important to do a clean wrap-up, I want people to be excited to work with me and my team again in the future.
Say thank you: Do it publicly via a company announcement or email, and privately. I wrote handwritten notes to every person who contributed to this campaign.
Share results soon: Share the quantitative results, but don’t miss Twitter comments from attendees, feedback from partners, or the accolades of your co-workers. This is your chance to make it clear that you promised impact and delivered it.
Look for improvement opportunities: Because no matter how successful your campaign was, there are opportunities to do better. Were any deadlines missed? Why? Did any team members not work well together? Can this be addressed?
It’s easy to get stuck in a rut of executing one marketing campaign after the next, and it’s scary to think about leading a big cross-functional project that could potentially fail publicly.
But so often the answer to higher impact is better collaboration. Learning how to lead across teams 10x’ed the impact I was having at my company, I hope it does the same for you.
Design is -- and always will be -- a big part of marketing.
But that doesn't mean every single marketer needs to be an expert designer. After all, the skills needed to be an effective marketer cover a wide breadth of expertise areas. Taking a note from Rand Fishkin's T-Shaped Marketer concept, marketers need to have a baseline knowledge of many different topics and a depth of knowledge in one topic.
I don't think it's a stretch to say that every piece of content you create needs to have some awareness of design. From something as big as your website, to something as small as your social images: it all depends on good design.
And while many marketers might be lucky enough to have a design team at their disposal, it still helps to have an understanding of what make a good design to effectively work with that design team.
Even if you do have a design team, chances are, you may need to create designs yourself every now and then when resources get low.
Whatever the case might be, improving your design skills starts with practice.
To help you get started, I've put together 10 design projects I think every marketer should try to start practicing their design skills.
In the meantime, start practicing your skills with some of the following design projects.
10 Projects to Improve Your Design Skills
1. Design Your Personal Website
One of the best ways to practice your design skills for a practical use is to develop a personal website. Personal websites can be as a creative or straightforward as you want them to be. The process of making one will help you think about how you want to represent yourself. And, best of all, you'll end up with a professional website to link to for networking and more.
Below is an example of a creative, beautifully designed personal website. Don't be afraid to get creative and change you website design overtime as your skills improve.
If you're a content marketer, one way to stretch your design skills while still creating content for your job is to create an infographic. People process visual content 60,000X faster than written content alone, so an infographic is a great way to combine both visuals and written information.
If you're an aspiring web designer or want to take a leap and test the limits of your skills, try designing a website for a local business. Local businesses don't often tons of pages on their site. Instead, many just need a central homepage with basic information like hours, contact information, etc.
Below is a local business homepage from a cafe in Cambridge, MA called Cafe Luna. The overall design is relatively simple, but it does it's job in portraying the aesthetic of the restaurant while also displaying necessary information that's most relevant to website visitors.
Source: Cafe Luna
4. A Set of 10 Social Images for Twitter and Facebook
Most content marketers interact with social media frequently, whether your a community manager or are asking your community manager for social promotion. One way to increase your design skills is to volunteer to design a set of social images for a campaign you want to promote.
I'd suggest commiting to creating 10 unique images for any one campaign. With a tool like Canva, it's very easy to create images with the correct social media dimensions in a bulk set. See below for an example.
When you create a set of 10 images for one campaign, you'll also find yourself iterating on previous designs and getting with each image you design.
5. Set of Icons
If you want to get better at uniform design, try creating your own set of icons. Come up with a list of 10-20 ideas you want to represent in icon form. It could be as simple as 20 different foods you want to create as icons.
Don't cheat by using a platform like FlatIcon (although, if you ever need icons to use in your content creation, I highly recommend the site for finding illustrations). Use a tool like Adobe Illustrator to work with lines and shapes to create a set of uniform icons that fit a theme. Icons are great because they can be used over time and help you practice creating a cohesive theme.
Working on an upcoming ebook or long-form content campaign? Focus on improving your design skills by going above and beyond on the ebook cover and layout. Learning to layout long form content in a visually appealing way goes a long way for practicing your design skills.
As a best practice, trying using Adobe InDesign for ebook It's a powerful tool that's made specifically for creating long form content like books.
Designing images for Instagram is different that designing images for Twitter and Facebook. As a highly visual mobile-first platform, designing Instagram posts will help you think about design from a mobile-first angle.
Try using Adobe Spark Post for creating Instagram images. It has a wide variety of tools and pre-built designs for you to play around with and create something new.
If you focus on creating a week or more worth of Instagram posts, you'll be practicing your design skills and creating a backlog of images your social team can use when they have open editorial slots.
A big component of learning design skills is learning the ins and outs of color theory and typography. Want a practical project to hone in on those skills? Design a branding starter kit. Whether for your brand or just for practice, a good brand kit will include a typography hierarchy, a cohesive color schemes, and visual guidelines for future designers and collaborate.
Wish you had better emails templates to work with? Why not take a stab at designing them yourself? You might need to secure web development resources to have them coded, but designing them yourself will help fill a need for your team all while helping you practice your design skills.
Make sure to focus on a cohesive design while creating a few templates for different needs, like:
10. Landing Page Images for Your Content Campaigns
Last but not least, a great way to improve your design skills is to put energy into designing images for your landing pages. Not only will you improve your design skills, but creating new images gives you a great opportunity to test your conversion rates and improve CRO over time.
Don't just stick with a basic ebook cover in an iPad. Try out header photos with corresponding agenda images, like the one from our Four Days of Facebook campaign below:
When it comes to becoming a better designer, practice is key. It doesn't happen overnight. Start with small projects you think you can handle and work your way up -- don't try to tackle all 10 projects in one day!
It’s finally the big day: you landed a major job interview. And you’re prepared for it. You’ve polished up your resume, picked out a spiffy outfit, and prepared a few ready-to-go answers highlighting your qualifications, your knowledge of the company, and your greatest not-so-bad weaknesses.
But have you practiced making eye contact? Rehearsed how many times you’re going to nod? Reminded yourself that -- whatever happens -- you won’t cross your arms?
Body language shouldn't be an afterthought. How you present yourself can have a big impact on how you're perceived during the interview, and if you ultimately get hired.
To highlight the importance of body language during a job interview, the folks at On Stride Financial share nine common mistakes and how to avoid them.
When you’re asked why you’re qualified for the role, you’ve already got the words down. Now, let’s make sure you have the actions to back it up.
By now, it's clear: Facebook is trying to convince everyone that it's putting the "social" back in "social media."
As the network begins to show a loss of followers under 25, is called out as a place where users argue with each other over contentious topics, and continues to face scrutiny over bad actors allegedly weaponizing to influence elections -- Facebook wants the world to know, with no uncertainty, that it is making changes to emphasize content from friends and family.
And the latest installment of that saga comes in the form of Lists: a new feature that Facebook started rolling out today that invites users to make, as the name suggests, lists. Whether it's a to-do list, a wish list, or a list of self-improvement goals, the feature is quite open-ended and allows members of the social network to itemize whatever they see fit.
The feature, first reported earlier today by TechCrunch, is the most recent of a series of moves by Facebook to deemphasize branded Page content and help users see more posts from their personal networks.
It began with an announcement in January that the user's News Feed would only feature Page content with a high level of authentic engagement from his or her own personal networks. Then, just last week, Facebook confirmed that it was testing a feature that would allow users to downvote abusive or inappropriate content.
Though Facebook is only beginning to roll out Lists, it appears that it's only available to individual users, and not to Pages -- a move that HubSpot Social Media Social Campaign Strategy Associate Henry Franco says underscores the network's "throwback" shift to what it was originally created to do.
"My guess is it’s a play by Facebook to bolster the person-to-person experience on the platform," Franco explains, "like the status updates of yore."
The Lists feature, he continues, is "building out functionality for users rather than businesses," further signaling a move away from Page content in users' news feeds.
I'll be keeping an eye on this feature as it continues to be tested. As always, feel free to weigh in with your take or questions on Twitter.
Whether you forgot a deadline, accidentally CC'd the CEO in a snarky email about the annual holiday party, or got caught insulting your boss on Facebook, embarrassing yourself at the office can feel like the end of the world.
But while your little (or big) mistake might feel like a major setback in terms of career growth, it could also be an opportunity to showcase some hidden strengths -- like humility, honesty, and accountability.
It’s all about how you handle yourself after the incident that matters -- and what you learn from it, moving forward.
Let's take a look at eight potential office blunders -- and the solutions you need to help you recover. At the very least, remember that your embarrassing office blunders will probably make for some hilarious stories … eventually.
How to Recover from 8 Office Blunders
1. Forgetting About a Meeting
We’ve all been there -- you’re sitting at your desk, happily eating a bagel and checking your email, when you realize you’re the only one from your team who is at her desk, happily eating a bagel …
We’ve all been there, right ... ?
The best thing to do when you forget or miss a meeting is to acknowledge it and apologize, ideally face-to-face. While it’s tempting to just send a casual “sorry about that!” email, it will seem more sincere if you seek out your manager and show you understand your mistake.
When you apologize, acknowledge your mistake, own up to it, and show you're committed to changing your behavior. For example, you could say something like, “This doesn’t reflect my usual work behavior. I’m sorry, I messed up. It won’t happen again.”
Avoid making excuses. Your manager doesn’t need to hear that your cat kept you up all night, or you hit traffic on your way to work -- just accept responsibility and promise it won’t become habit.
To prevent this from happening in the future, set up calendar notifications to remind yourself of upcoming meetings. When in doubt, double-check your calendar the night before.
2. Accidentally Hitting “Reply All” to an Email
On any given day, dozens and dozens of emails end up in your inbox -- from advertisers, friends, coworkers, and your boss. In the interest of productivity (and sanity), you probably find yourself skimming quickly, and maybe even replying hastily.
With so many messages flying in and out of your inbox, it's easy to accidentally hit “reply-all”. This can seem disastrous, especially when your message definitely should’ve been kept private -- like hitting “reply all” to a company invite for the next holiday mixer: “Do they really think this will be fun?”
The best thing to do is hold yourself accountable. While it might seem compelling to hide under your desk or say someone hacked your account, you should avoid making excuses for the slip up -- it will just draw more attention to a mistake you want everyone to forget.
Instead, “reply all” to everyone in the email thread, this time with a short and sweet, “Sorry about that, meant for someone else." If your original response was rude, seek out the affected parties offline and make amends -- don't continue to use the email thread.
To prevent this from happening in the future, double check your “to” field before sending an email whenever you’re in an email thread with more than one person. And remember that Gmail has a nifty "undo send" feature you can turn on.
Also, do your best to avoid sending anything unprofessional or rude via email to anyone, even your closest work friend -- that way, a message ends up going to the wrong person, it’s no big deal.
3. Insulting a Coworker or Boss -- While She’s Nearby
When you get closer to colleagues, the lines between professional and personal can blur. And while it might be (sometimes) okay to disclose Bumble-date horror stories on your lunch break, it’s never a good idea to start bad-mouthing a coworker or boss while you’re still in the office.
But none of us are perfect. You said something mean about your boss, and she heard you. Now what?
Unfortunately, the damage is done. But just like there are ways to apologize to a friend after a bad fight, there are ways to make amends with your boss.
First off, don’t try to explain yourself -- your boss doesn’t need to hear why you think she was rude in that meeting.
If possible, apologize in person, and fully own up to what you said: “I’m sorry for what you heard. I was letting some frustration out, but I shouldn’t have done that in the office. It was unprofessional. Next time I have a problem, I’ll come straight to you to work it out.”
This way, your boss understands that your words came from some heated emotions, and are not necessarily how you actually feel.
Next time you have a legitimate problem with a coworker or boss, approach them to discuss it directly. And if you really need to let your frustration out by talking to someone else, do it outside the office.
4. Missing an Important Deadline
It happens. Maybe you got swamped with a last-minute project, maybe your basement flooded, or maybe you simply believed you could finish by Tuesday, but now it’s Monday night and you’re panicking because you know you’re going to miss the deadline.
Here’s what you do: first, if at all possible, let any stakeholders know ahead of time that you’re going to miss the deadline. Hearing “Something came up, and I’m probably going to miss my deadline for Monday. Let's move to a backup plan,” is definitely less frustrating than hearing about it after the deadline has already passed.
When you can't deliver on time, it always helps to offer your stakeholders some alternative options. Make the case that getting an extension will enable you to produce a more complete product. Or, mention that in exchange for their flexibility, you're willing to add additional services, free-of-charge.
Whatever it is, people like options.
Most importantly, giving options shows the other person that you’re taking this missed deadline seriously -- so seriously that you’re willing to put in more of your own free time and effort to ensure they’re even happier with the result.
Of course, you don’t want this to become habit. In the future, perhaps you could start assigning yourself deadlines a day or two before they’re actually due -- allowing yourself some breathing room next time that basement floods.
5. Using Office Technology for Personal Reasons
When you’re sitting at your computer at work, particularly if no one else can see your screen, it can be tempting to cross off personal items from your to-do list … even when those items involve freshening up your resume, mindlessly scrolling through Twitter, or finally finishing Stranger Things season two.
Even if you feel like you’re not really wasting time, using the hours that someone else is paying you to accomplish these tasks is not only disrespectful, but it can also get you fired. You never know who is monitoring your activities.
The best way to avoid getting caught wasting time is to stop wasting time in the first place. Don’t use office technology for anything besides your job. When you’re at work, imagine that your CEO can always see your computer screen. If you’re really anxious about crossing things off your non-work to-do list, take a personal day, or do it on your lunch break.
6. Sharing Too Much on Social Media
These days, we share everything on social media. On Snapchat, we share our most disgusting post-gym-sweaty-walking-home faces, on Instagram, we share our favorite Saturday-night-party pictures, and on Facebook, we share everything from our political views to our favorite dog videos.
Sometimes, we share so much that we forget what should be off-limits. Our Snapchat ‘sweaty-at-the-gym’ pics might turn into ‘I-hate-my-boss’ pics, and those Facebook rants could become complaints about our colleagues.
Try to keep these lives separate. No matter how private you think your settings are, there still might be content accessible to people you know from work. You never know who someone knows, or when something will be screenshotted and shared. When it’s on social media, it’s out of your hands.
So take precautions: don’t post anything you wouldn’t want your coworkers or boss to see. If you’ve already posted something unprofessional, delete it.
Next time you have a funny story about a colleague or you’re frustrated about work, tell your friends over brunch instead -- it will be more satisfying to get their in-person feedback anyway.
7. Trying to Prove Yourself at Someone Else’s Expense
I recently took an SEO course. The teacher had been in the industry for 10 years, and he was currently freelance consulting. He had shown us three of his (well thought-out, well researched) slides, when a hand shot up from a girl in the back.
“Do you want to hear my feedback now on ways you can improve your SEO presentation, or do you want it at the end?” she said.
She wasn’t being rude or intentionally inconsiderate -- she was just trying to prove herself as an educated person in the group.
Luckily, he understood this. He smiled at her and then addressed the whole class: “Guys, in this course, I’d like you to focus on improving yourself, not proving yourself. You’re here to learn.”
He had a great point: many of us get so caught up in thinking of how to interrupt the meeting with our Legally-Blonde-courtroom moment that we forget that, in many instances, it’s more important to listen.
If you’ve insulted someone by giving feedback at the wrong place or time, apologize and humbly admit you should’ve listened to their opinion before offering yours.
In the future, keep in mind there are appropriate times to give your feedback: if your manager asks for feedback, if you’re brainstorming with your team, or if you’ve been with the company for a few months and have recognized some weaknesses in the system.
But don’t forget the importance of listening to your smart and insightful colleagues. Make sure you fully understand them before offering feedback -- you might find out that your advice has been considered already, or that it doesn’t fit, after all. If you’re dying to give feedback but aren’t sure how it’ll be received, run it by a coworker first to see if it’s productive.
8. Doing That Really Bad Thing That No One Else Did
You’re preparing for your first big marketing presentation by taking meticulous notes and rifling through your company’s CRM, when you press something.
You don’t know what you pressed, but now -- the database is gone. Gone. You’ve just deleted it.
The worst part is, when you point it out to your manager, he clicks around on your computer and after a moment says to himself, “Huh… I’ve never seen anyone do that before.” (In your mind, you translate this to: Huh… I’ve never seen anyone screw up like this before.)
The best way to recover is to be humble and honest. Point out how you innocently made the mistake, own up to it, and admit that there are still a lot of things you don’t know and need to learn. Don’t blame the system, the WiFi connection, or anyone else.
Hopefully, you’ll eventually be able to laugh about it, like, “Hey, you think you’ve got it bad? I once deleted the whole CRM database before my first marketing presentation. Whoops.”
Although there’s no way to foolproof yourself against these kinds of mistakes, you can prevent most of them by being patient with yourself when learning a new skill or software, asking for help whenever you’re confused … and reading the fine print carefully.
There is without a doubt no shortage of data for each action you take in your marketing campaigns, nor is there a lack of tools to help you measure them. The problem is, some metrics aren't as important as they look.
They stick out right in front of your face as soon as you log into your analytics tool, puking an “up-and-to-the-right” graph in your face.
What Are Vanity Metrics?
Vanity metrics include data such as social media followers, page views, subscribers, and other flashy analytics that are satisfying on paper, but don't move the needle for your business goals. They deliver positive reporting, but no context for future marketing decisions -- something actionable metrics can do.
Beware of vanity metrics. Instead of getting caught up in the low-hanging fruit, ask yourself: "What does this graph mean? Should I continue doing something, increase the time or money I spend on a certain channel, or even stop doing something altogether?"
The obvious metrics won’t tell you this -- you’ve got to dig deeper. Here are five vanity metrics you should stop obsessing over and the actionable metrics you should track instead.
1. Facebook Fans
Did you know engagement rates for branded Facebook Pages have declined by more than 20% since last year? The more that companies post content on Facebook, the more newsfeeds need to share their space, and the less users see and consume from any one company.
So, regardless of how many people have clicked "Like" once they're on your brand’s Page, the vast majority of them never return to the Page itself and never see the content in their newsfeeds.
An Actionable Metric: Engagement Rate
Instead, use Facebook Insights, Facebook’s free analytics tool, to check which posts generate the highest level of engagement -- this includes comments and shares of specific posts. The higher the level of engagement, the higher your EdgeRank score (EdgeRank is kind of like SEO for Facebook newsfeeds).
Think about the content and conversations that have the highest engagement and impressions, and come up with a plan for how you can replicate these higher-performing posts.
2. Twitter Followers
On Twitter, it really shouldn't be about the number of followers you have. People typically follow random accounts for reasons unrelated to their actual interest in them. Many users, for example, follow you because they want you to follow them in return -- and if you don't, you often lose that follow days later.
Here are a couple of things to consider about your Twitter followers:
Who is engaging? Add a "+" to the end of any bit.ly link or check our free tool, WhoTweetedMe.com, to see who retweets your content and identify influential followers.
What do your followers talk about? Use Cadmus to check out their most shared links.
An Actionable Metric: Competitor Followers
With FollowerWonk, you can compare your Twitter followers to those of your competitors. If there are people following them who aren’t following you, those are prospects you aren’t connecting with, and possibly even money left on the floor.
See what types of content these competitor followers engage with to see if there are important conversations happening in your industry that you should take part in. You might even reach out to these followers and demonstrate the value of following you, too.
3. Blog Post Page Views
This indicates you’ve established yourself as a thought leader and have created great content -- both good first steps in an inbound marketing plan. But page views don't indicate where these views are coming from, if they answer a reader's questions, or even how long he or she spent on that page.
Actionable Metrics: Bounce Rate, Social Shares
Bounce rate is the percentage of people who visit one page on your website and leave without clicking further into the site. In other words: high bounce rate = bad. Keep readers' attention with a good call-to-action (CTA), as well as links to other content and other parts of your site. A declining bounce rate is a great metric to report because it suggests your blog is growing in its interest to your visitors.
Search is social. Search engines like Bing and Google now consider tweets and Facebook shares in their algorithms. How many individual page viewers are also sharing your content on their social networks is a more accurate signal of long-term SEO benefits from a popular blog post.
4. Email Open Rate
Your open rate is:
Open rate is a reasonable metric to track to check the effectiveness of your email’s subject line and timing. However, there are technical limitations because many email clients have to load images to count as an open, and many users have images turned off by default. Track this, but don’t obsess.
An Actionable Metric: Click-Through Rate
Focus on one CTA in your email that draws users to your site, and measure your click-throughs on those links. A high click-through rate (CTR) for an email campaign that invites users to download something on your website, for example, tells you the email has lead-generating power.
5. Number of Subscribers/Product Users
It’s simple enough to track how many people have converted into a trial user, or agreed to receive your newsletter. But are people actually consuming your product and content? Often this product demo or email goes unused or unseen.
Actionable Metrics: Active Users, Path to Conversion
Instead, track how many users return to use your product each day. These are called active users. In Google Analytics, metrics like visitor loyalty and visitor recency are helpful, depending on your product. As for ecommerce, measure repeat customers and retention. Zappos, which will close in on $1 billion in revenue this year, gets 75% of its sales from repeat customers.
In addition, track which pages and content drew in leads that converted to qualified contacts or even customers -- as well as what actions those leads took on your website before they converted. You can track this information a few ways, such as adding tracking links to your CTAs so you can see where a user came from as they move through the conversion path. Rinse, lather, repeat.
Of course, don't just throw all of these vanity metrics out at once. Before you add or erase certain data from your marketing analytics reports, make sure you and your team have defined your goals and the data points you’ll use to measure whether or not you’re achieving them.
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