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A while back, we surveyed our client services team here at Ctuit on their past experiences in the restaurant industry. In addition to asking the team “what do you feel makes good customer service”, we asked them to tell us an important life lesson that they had learned from being the restaurant/ hospitality industry.

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Opening and running a small business is hard.  With all of the business decisions involved in getting your business up and running, many operators forget about taking the time to get your Human Resources (HR) properly in order.  While you might think that HR is just for the big guys, there are some basic policies that you should have outlined before any issues arise. 

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