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It takes a mere second and can actually make someone’s day. Smiling is probably the most underrated gesture we can bestow upon one ..read more
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Can cleanliness and organization affect how a retail store performs? You better believe it. 2018 was a rough year for several retailers… ..read more
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How can you make the customer experience better? It’s pretty simple actually…talk to your customers. While the digital experience is ..read more
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The loss prevention audit is a means of providing an objective and consistent evaluation of company standards, operating procedures and ..read more
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Would you believe that 80% of franchise companies do not hit their recruitment goals? Why is that? How many studies, reports, and ..read more
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The loss prevention audit is a means of providing an objective and consistent evaluation of company standards, operating procedures and ..read more
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Upselling and cross-selling are both beneficial for any industry for one simple reason: more revenue. But you must be strategic in how ..read more
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The terms “customer service” and “customer experience” are often used interchangeably, but they have very different meanings and ..read more
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Quality Assurance in the contact center is being used to improve NPS (Net Promoter Score) and overall customer experience “ ..read more
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Fake it ‘til you make it…right?!? Wrong! But it seems that’s how some sellers try to do it. Amazon is reportedly “fighting a ..read more

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