Loading...

Follow ActionCOACH on Feedspot

Continue with Google
Continue with Facebook
or

Valid
A system is a set of principles or procedures that specify how particular tasks are done, and that trained team members can replicate without you.

As your company grows it’s not possible to keep your finger in every pie. In order to build a successful business, you need to introduce systems and processes that can be automated as much as possible.

Good system’s implemented properly, should not only guarantee that your customers are receiving a consistent level of service, they will also enable your business to operate more smoothly and profitably. As we say at ActionCOACH – People run your systems, systems run your business!

Some key systems you will need to build as your company becomes more sophisticated include everything from the simple daily office operation systems (e.g. how the phone is answered), to your sales process, customer support systems, inventory systems, invoicing and accountancy processes, recruitment, training and appraisal systems, among others.

In order to help you get started, there are 4 basic steps to systemisation:

1. Flowchart your processes

The basic rule for systemising is ‘Systemise the routine – humanise the exception.  Make a list of all the things that are done in your business that are repetitive, or perhaps that a lower paid team member could be doing if it were systemised. Then flowchart each process. This will show you how it all fits together.

2. Document how it gets done

Ask the team member who is currently doing the job to write down every step in performing a task. This person then gets a different team member to complete the task following the process. If the person currently doing the task has to step in and explain anything to the new person then that information is added to the step, etc.

3. Manage & measure using Key Performance Indicators

There’s no point having a system in place if it’s not effective. Once you’ve set up a system, make sure you’re measuring the results as you go along. If people are still dropping the ball and you’ve got a system, it means there’s something wrong with the system, not with the person. Typically, your KPI’s will be the top five measures to show system performance. Get these from the person doing the job (i.e. in sales you could use number of leads, conversion rate, average euro sale etc.)

4. Allow the system to change/grow as your business changes and grows.

Ensure that each system is reliable, self-correcting and scaleable so as to allow it to evolve at the same pace that your business evolves.

Some final tips:
  • Don’t over complicate systems or people won’t follow them.
  • Use lots of photos, videos etc. This may be as simple as printing a computer screen or videoing someone doing the task at hand. This will make the systems much easier to follow.
  • Document your system in a policies and procedures or operations manual in an easy to access format. And make sure everyone has a copy or knows where it is! Require all of your team members to periodically review the manual with the goal of identifying needed changes on a timely and qualitative basis.
  • Communicate who is responsible for making any changes to policies and procedures.

If you would like more information on how to introduce systems into your business, or if you would like to avail of a complimentary Business Review with one of our top Coaches. This consultation will uncover ways to grow and improve your business.

Please fill in your details below and we will be in touch to arrange your appointment:

Name

Phone

Email Address

Contact Me With More Info on... Contact Me With More Info on...Complimentary 1 Hr Coaching ConsultationBusiness / Executive CoachingEmployee EngagementLeadership DevelopmentCompany Training

Keep My Details to: Keep My Details to: Send me monthly tips, inspiration and advice via Newsletter Invite me to Free Workshops & Events

Submit

The post Systemise Your Business – How To appeared first on ActionCOACH Business Coaching Ireland.

Read Full Article
  • Show original
  • .
  • Share
  • .
  • Favorite
  • .
  • Email
  • .
  • Add Tags 
Don’t Lose Sight Of The Goal Posts This Summer Stay on Target With Regular Quarterly Business Planning…

So we have reached the halfway mark of 2018 – where did that time go? And more importantly, how has business been for you so far this year?

Are your numbers where they should be? Are they where you expected them to be? With 6 months gone, are you on track to hit your sales and revenue targets for 2018?

Now that we are officially into the summer season, it can be easy to lose focus of your goals or targets with managing staff holidays and depending on the industry that you are in, perhaps dealing with the increased footfall.

However it’s important not to lose sight of your over-arching business objectives. Without regular quarterly planning (summer included), another 3 months could easily slip by and you could be slipping further away from achieving your year-end personal and business goals.

Half way through the year is the perfect time to take stock of how business is performing against what you had set out at the start of the year. There is still plenty of time to course-correct.

Here are 10 top tips to keep you on target with your goals with your quarterly business plan this summer:
  1. Review Your Numbers – compare total Income, Gross Profit, Net Profit for the quarter just passed, against the previous quarter, and against the same period last year.  What’s the change year over year? Get even more specific – break it down by product / service….
  2. Financial Targets – Based on the figures and what you wanted to achieve this year, what’s your financial targets for the quarter ahead?
  3. Stop, Start, Continue – What should you stop doing? What should you start doing? What should you do more of?
  4. Key Goals – Write down 3-5 goals that you need to accomplish in the next 13 weeks.
  5. Get specific – rewrite each of these goals into the SMART format – Specific. Measureable. Achievable. Results focused. Time based.
  6. Break it down – Write out each task that needs to be completed to accomplish each goal. Tasks should be low level, reasonable, and should be able to be achieved in a week or less.
  7. Engage Your Team – Share your plan with your team, or even better – get them involved!
  8. Deadlines – Assign a completion date to each task.
  9. Responsibility – Assign a team member to take ownership and accountability of the completion of each task.
  10. Review – Schedule regular team meetings to review progress of your goals over the next 13 weeks. With continued focus – they run a much higher  chance of being achieved!

Sounds easy doesn’t it? It can be if you take the time out of the day-to-day to do it, and are disciplined enough to see it through.

If you need a day out of your business to work on developing your plan with one of our expert Business Coaches, join us on Friday 13th July at our full day Quarterly Business Planning Workshop.

Just click here for more details, or give us a call on 01 891 6220.

Get In Touch

Name

Phone

Email Address

Contact Me With More Info on... Contact Me With More Info on...Complimentary 1 Hr Coaching ConsultationBusiness / Executive CoachingEmployee EngagementLeadership DevelopmentCompany Training

Keep My Details to: Keep My Details to: Send me monthly tips, inspiration and advice via Newsletter Invite me to Free Workshops & Events

Submit

The post Stay Ahead Of The Game This Summer With Quarterly Business Planning appeared first on ActionCOACH Business Coaching Ireland.

Read Full Article
  • Show original
  • .
  • Share
  • .
  • Favorite
  • .
  • Email
  • .
  • Add Tags 
Success doesn’t just happen. It requires a willingness to take risks, make financial sacrifice and a lot of hard work. Most importantly of all, the creation and execution of a well-devised plan is needed to make your goals a reality. Goals without a plan are nothing more than wishes.

Working hard without a plan will get you nowhere. In order to best utilise your time, money, and energy, you will need to decide

  1. What to do
  2. How to best go about achieving it.

Whether it’s hiring additional staff, opening a new branch or reducing your number of Work hours, you need a plan to guide you through each step of the process.

Of course, it’s easier to talk about making a plan than to actually create one. One of the first issues you’ll encounter is determining how to prioritise certain tasks. Understanding what elements you can and can’t control is a good starting point. From there you can divide your plan into three categories:

  1. Needs
  2. Wants
  3. Would like to’s

By categorizing your priorities this way, you’ll have a better understanding of what is important, as well as the best way to approach it.Let’s look at these categories in more detail, helping you to differentiate immediate needs from short- and long-term goals.

Needs:

“Needs” refer to what you’re business cannot survive without such as paying the bills, obtaining product, maintaining a monthly profit. A “need” should always be your first priority, and the goals you set for yourself should not jeopardize meeting these needs.
For example, you may want to delegate some of your daily tasks to other employees to free up your time to perform other duties. Before hiring somebody for the job, you need to make absolutely sure that they are capable of adequately performing and meeting the obligations of the business! A bad hire can be an expensive mistake, especially if they are in a management role. If hiring an extra person to fulfil a “want” puts meeting a “need” in danger, you might just have to endure the workload a little bit longer.

Wants:

This represents what you want to achieve either a business or personal goal. For example, you might want to boost your annual sales by 25%, or take a holiday at the end of the quarter. “Wants” are a great way to chart your course in the short term, and can be of great use in motivating both yourself and your team to raise the bar. However, it’s important to remember that a want isn’t necessarily a priority for you, nor will it provide the kind of long-term vision that is required for you to attain true success.

Would Like To’s:

“Would like tos” will ultimately be your guiding force in the long run, and ideally your “wants” and “needs” will align with what it is that you hope to achieve.

If your “needs” are barely being met, then you won’t be able to satisfy your “wants” or achieve your “would like tos.” Don’t just meet your needs – beat them.
Instead of breaking even, reach for a 20% profit by the end of the year. Then, use those profits to expand your business, attracting more clients and perpetuating a virtuous cycle of self-propelled growth!

Each one of these three types of priorities have their own important role within your growth plan. Keeping them in harmony with each other is a crucial underpinning in successful businesses everywhere. If you understand how to balance these priorities when creating and executing your plans, you’ll be amazed at how much more smoothly everything runs.

Quarterly Planning & Goal Setting Workshop

If you have goals you want to achieve over the next quarter, our next ActionCOACH Quarterly Planning & Goal Setting Workshop takes place on July 13th.  For full details on this full day workshop and to book your ticket click here.

The post Achieving Goals Requires Prioritised Planning appeared first on ActionCOACH Business Coaching Ireland.

Read Full Article
  • Show original
  • .
  • Share
  • .
  • Favorite
  • .
  • Email
  • .
  • Add Tags 

On Thursday 19th April the leading minds in Irish business converged at Croke Park for the All Ireland Business Summit.  A key part of the day was the 4th Annual  Business All Stars Awards.  Divided into 21 categories, ranging from New Business to Innovative Business, the line up reflected the diverse stages of development and vertical specialisation of Irish companies in the last 12 months.

At ActionCOACH we were proud to support this annual celebration of business as sponsors, exhibitors  and speakers. It was a pleasure to Sponsor the Business All Stars – Medium category as well as to have our team present in the exhibition hall to meet with business owners and managers. It was great to see many familiar faces receiving accreditation and awards.

ActionCOACH Ireland Managing Director Marina Bleahen had the pleasure of presenting the Business All Star Medium Award to Smart Storage Solutions who beat stiff competition from GES Group, Westport Adventure Park and Cube Design Print Packaging.

The ActionCOACH connection to the awards didn’t stop there. The DentalTech Group picked up the All Star for Small Business as well as receiving Business All Star Community Thought Leader (Dental) accreditation. Their ActionCOACH Business Coach Richard Cullen was amongst the first to congratulate Group Owner Bevin Mahon and her team on their well earned success.

It was a busy day for Richard as another of his clients Denise O’Callaghan owner of Optimise Design received Business All Star Design Leader Accreditation on the day as well.

There was more success for ActionCOACH clients as Little Learners Pre-School & Montessori picked up double accreditations for Product Innovation and Team.  Little Learner’s owner Nessa McNamara took a few minutes between judging rounds to acknowledge the support and encouragement of her business coach John O’Sullivan to pursue such prestigious accreditation.

Nessa McNamara All Ireland Business Summit - YouTube

ActionCOACH Business Coaches Jeannette Naughton and Des Ryan were delighted to see clients past and present succeed as Target Integration and Monread CRM were accredited.

To cap off a fantastic day we had the pleasure of chatting to record breaking runner, Sinead Kane (#BlindRunner777) after she came off stage from giving a keynote presentation.  Record breaking runner, Sinead and her coach John O’Regan shared with us a story of resilience and commitment which she summed up in a memorable quote;

“it takes team work to make dreams work.”

Sinead Kane All Ireland Business Summit - YouTube

To mark our involvement as sponsors in this years Business All-Stars we are offering you the chance to avail of a complimentary Employee Engagement Assessment. If you’d like to know the monetary cost to your business of disengagement  then click here

Find Out More
Get in touch today and find how we can help you improve your business by:

Business Coaching

Employee Engagement

Leadership & Culture

Learning & Development

Executive Coaching

Name

Phone

Email Address

Contact Me With More Info on... -- Contact Me With More Info on... --Complimentary 1 Hr Coaching ConsultationBusiness / Executive CoachingEmployee EngagementLeadership DevelopmentCompany Training

Keep My Details to: Keep My Details to: Send me monthly tips, inspiration and advice via Newsletter Invite me to Free Workshops & Events

Submit

The post Business All Stars 2018 Highlights appeared first on ActionCOACH Business Coaching Ireland.

Read Full Article
  • Show original
  • .
  • Share
  • .
  • Favorite
  • .
  • Email
  • .
  • Add Tags 

If you want your business to really get off the ground, you need to know who your customers are, find them, and then make them loyal to your brand. By knowing your base, you can target their specific needs and wants, which will turn them into repeat customers. The following tips are some of the ways you can build your customer base alongside your business. 1) Know who you want your customers to be.

When you start a business, the industry you enter will give you a rough idea of what your customers will look like – opening a restaurant attracts a different clientele than an electronics shop. The important thing to understand is that there is a significant degree of variation within industries. When you have clearly defined the niche your business will occupy, you’ll then need to figure out what kind of customers you want to attract. A business that is more specialized has fewer opportunities to attract prospective customers, but it also means that you’re faced with less competition. A computer repair store and a shop that specializes in repairing old/obscure game consoles is unlikely to experience much customer overlap. When you open your doors, having a sense of who your ideal customers are will make it much easier to drum up interest in what you have to offer. A generalised message that targets no one in particular will do little to bring in business of any value.

2) Consider the profile of the people that buy from you.

Once you’ve obtained an idea of what your ideal customer looks like, you can then begin to hone in on attracting that particular demographic. While each customer is a unique person in their own right, certain demographics have overlapping tastes and behaviors. What kind of products do they look for? What kind of deals and promotions are they more likely to respond to? What kind of clothes do they wear? What cars to they drive? If your goal is to attract people of a certain income level, it will help to learn more about the goods and services they are more likely to purchase. A good example of a business failing to consider the profile of their customers is in the disastrous launch of McDonald’s Arch Deluxe. Branded as a more upscale, “adult” burger, the Arch Deluxe met with little positive reception upon its release in 1996. The people who frequented McDonald’s (many of whom were children) did not care for a product that aspired to be better than fast food, despite actually being fast food. McDonald’s lost over 100 million dollars on the Arch Deluxe. A better understanding of their customers would have led to a less ill-conceived idea.

3) Harness the power of analytics.

Although data analysis has been around for a long time it is only within the last decade or so that small businesses have started to harness the power of data thanks to Google Analytics and similar software. Analytics software allows you to track practically every conceivable aspect of your customer’s behaviour – what they search for, when they search for it, on what device, what they ask for, how long they spend on pages, how often they click on certain links – all of this, and more, is revealed with analytics. Analytics are commonly used by businesses that have found and secured their particular customer base, but they can also be used to get a better picture of what your first customers are like. Analytics give you pure data points; only the raw information. What you do with this information is up to you, but if you use it properly, you can give yourself a major advantage over your less-informed competitors. It is important to remember that while you may feel as a business owner that you need to know everything all of the time, the key to success is building the right team by bringing the right people with the right skills into your business.  

Find Out More
Get in touch today to discuss how we can help you improve your business by:
  • Business Coaching
  • Employee Engagement
  • Leadership & Culture
  • Learning & Development
  • Executive Coaching

Name

Phone

Email Address

Contact Me With More Info on... -- Contact Me With More Info on... --Complimentary 1 Hr Coaching ConsultationBusiness / Executive CoachingEmployee EngagementLeadership DevelopmentCompany Training

Keep My Details to: Keep My Details to: Send me monthly tips, inspiration and advice via Newsletter Invite me to Free Workshops & Events

Submit

The post 3 Tips To Finding Your Ideal Customer appeared first on ActionCOACH Business Coaching Ireland.

Read Full Article
  • Show original
  • .
  • Share
  • .
  • Favorite
  • .
  • Email
  • .
  • Add Tags 
ActionCOACH by Shane Cowley - 9M ago

We need your help!

Last week a Giant Chocolate Bunny escaped from Big Bag Jellies and hopped into our office. Never underestimate the effort it takes to chase a hopping mad 2ft Tall, 2.5kg Belgian Chocolate Bunny  (The team at ActionCOACH will be taking the stairs more often as a result).

When we called the Botanic Marketing Team at Big Bag Jellies to get them to collect their escaped bunny, they told us their hands were full chasing a rogue gingerbread man!  They suggested we use the bunny to raise much needed funds for Mary’s Meals who can feed a child for a year for only €15.60 in 15 of the poorest countries in the world. The cost of 1 restaurant lunch or a fancy easter egg  can feed a child for a year in countries like Haiti, Malawi, Kenya, Thailand, India and ensure they continue their education.

So there you have it, if you would like to offer a Giant Chocolate Bunny a home for Easter simply click here to make a donation.   Every donation no matter how big or small will be entered into next weeks Giant Bunny draw so please help us by donating today. This is fundraiser is to support the efforts of our good friend Stuart Sheehy who does so much great work as a volunteer with the Dublin Supporters of Mary’s Meals.

Giant Choc Bunny Charity Draw - YouTube

To learn more about the great work the volunteers at Mary’s Meals do in some of the poorest countries of the world watch the below video.

Mary's Meals - Saving Grace - YouTube

Every donation regardless of size is greatly appreciate, every penny counts. Please support by donating here.

The post Easter Charity Prize Draw appeared first on ActionCOACH Business Coaching Ireland.

Read Full Article
  • Show original
  • .
  • Share
  • .
  • Favorite
  • .
  • Email
  • .
  • Add Tags 

Separate tags by commas
To access this feature, please upgrade your account.
Start your free month
Free Preview