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Driving for good! That’s our mantra this October when we kick-off our 2nd annual Avaya Charity Golf Tournament. This year, the ..read more
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In George Orwell’s epic novel 1984, our protagonist Winston Smith is constantly aware that he must toe the government’s line because ..read more
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Are organizations attempting to use artificial intelligence (AI) in the contact center? Yes, without a doubt. New research from Vanson ..read more
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Without a moment’s warning, you find yourself facing an emergency.  Somehow, you manage to maintain your composure and dial 9-1-1. ..read more
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Artificial intelligence (AI) is considered one of the most important technologies for 2019, particularly within the contact center. New ..read more
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Sports are deeply rooted underfoot. Football turf, baseball diamond, swimming pool, red dirt tracks, soccer field, ice rink. Even the most ..read more
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As some people who follow my blogs might know, one of the key projects I lead as Avaya’s VP of Innovation is the Avaya Mobile Experience ..read more
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Brands are built on the great experiences that employees deliver to customers, starting with the contact center. As the core of customer ..read more
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The Fourth Industrial Revolution has transformed customers into fickle buyers. Extensive digitization has indeed changed the way we live, ..read more
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You’ve learned about the incredible powers that Artificial Intelligence and the Internet of Things can bring to digital transformation. ..read more

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