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Knowledge is quickly becoming a company’s most important asset. Beyond supporting internal audiences, such as support agents and new ..read more
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Over the last year, enhancements to MindTouch analytics functions emerged as a top request from our customers. Beyond the rich data ..read more
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Are you familiar with McKinsey Loyalty Loop? It diagrams—from the company’s perspective—how customers go through the process of ..read more
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Conversations about customer experience can be so … squishy. I regularly hear talk in leadership circles about being customer-centric and ..read more
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This post is based on my presentation at STC Summit 2019, the annual conference of the Society for Technical Communication (STC), and ..read more
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The subscription economy knows no limits. Remember how quickly the stream-from-anywhere Netflix model caught fire and consumed Blockbuster ..read more
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Have you ever awakened in the middle of the night with a gasp, covered in a cold sweat, calling out “Hey Google, how do I fix that error ..read more
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An organization’s body of knowledge is a lot like a library. It’s a large collection made up of various media—product documentation ..read more
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We’re so pleased to announce the MindTouch Spring ‘19 launch. This launch includes three new solutions: Capture Manager Capture Manager ..read more
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The practice of Identity and Access Management (IAM) introduces many questions about an organization’s business processes and technology ..read more

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