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I’m excited to be joined today by Intercom’s own Jonathon Colman, a senior designer who came to us by way of the Nature Conservancy, ..read more
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Online marketing content has long been dominated by brands creating product descriptions, how-to guides, branded articles, and blog posts ..read more
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There’s been a lot of discussion around the role of SDRs in modern sales, and what’s changed about the role over the past decade. ..read more
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 If an organization’s founders aren’t designers and don’t come from a background where well-designed products played a key ..read more
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Automated customer service isn’t a new concept. We’ve all navigated our fair share of automated phone menus or interacted with support ..read more
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Many of us in the design and technology community pride ourselves on being tool builders, creating products that others can use to get ..read more
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 Today, we’re dissecting the customer experience at one of the hottest companies around: Slack. As someone who’s immersed ..read more
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A great onboarding experience is one that proves to new users that your product will help them do the job that they want. To put it ..read more
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Product engineers are experts at identifying, understanding and solving problems. When you talk about the types of problems you tackle, ..read more
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But although it’s inspiring to look at the paths other companies have successfully traveled, you also run the risk of ending up at the ..read more

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