Lawyerist is home to the largest online community of solo and small-firm lawyers in the world.Their goal is to help lawyers build better law practices by bringing together a group of innovative lawyers to share ideas, experiments, and best practices.
When you think of what you need to run a successful law firm, the first things you probably think of are your computer, a fast internet connection, and your briefcase filled with important legal documents. But the most overlooked piece of technology that most law firms rely on is their phone system.
From client calls to conference meetings with other attorneys or judges, you probably spend a good part of your day on the phone. With the speed technology has progressed in the last few years, it’s no surprise that advanced phone software is now available to provide advanced calling features at low prices.
When selecting a phone system for your law firm, you’ll need a system that presents your firm in a professional manner and fits flawlessly into your workflows whether you’re in the office or out. You’ll want something you can manage while traveling between the court, other law firms, or meeting clients on site. Having a system that includes call forwarding is a must to make sure you stay connected no matter where you are.
You’ll also want a phone system you can trust. If you make and receive a lot of calls throughout your day, you want something reliable, something that isn’t going to drop calls, isn’t forgetting about callers on hold, and provides crystal clear communications.
But having a great phone system means nothing if no one is answering the phones. A phone system with a virtual receptionist, or auto-attendant, means that callers will get the information they need when they call your firm. They won’t have to listen to a ring tone waiting for someone to answer. Callers will be greeted with a message that can tell them what they need to know, like your office hours or address, or direct them to the right person, like you or one of your colleagues, within seconds.
Of course, you’ll also want all of these phone service features at a reasonable price. If you bundle your phone with your internet provider or get your phone service through a line in the wall, you could end up paying more than $50 per month per phone line. Hopefully, the value you get from your phone pays for itself, but these days there’s no need to overpay. Why should you pay for a more expensive phone service that provides fewer features? VoIP technology can save you hundreds, if not thousands, of dollars a year on your phone bill, plus offer far more features.
If your phone system doesn’t have all of the features listed above, or if you are paying an arm and a leg for your phone service, you might want to consider looking for a new phone service provider, like Ooma Office. Ooma has developed all of these features and more, resulting in a powerful phone system for attorneys.
They are a highly reputable company and have been named the #1 VoIP phone service by PC Mag’s business choice award for the past 6 years in a row. Some other features that you get with them for free include receiving calls on your desk phone or mobile device simultaneously, free conference bridge, free toll-free number, call waiting, call parking, and much more. Their entire package is only $19.95/month/user and never requires a contract, so you get all of these amazing features for an extremely low price.
What’s even better is you’ll have access to all these features at your fingertips with the Ooma web app and mobile app. With the mobile app, available for Android and iPhone, you’ll be able to answer calls to your desk phone even when you’re out of the office. Calls can be seamlessly directed to your office phone and the mobile app so you can receive phone calls no matter where you are.
How To Get It
To learn more about how Ooma’s phone service can help your law firm, or to schedule a free demo, visit ooma.com.
In this episode with Rebecca Sandefur, we talk about why people rarely turn to lawyers or courts for assistance with their problems, how to properly educate civilians on obtaining legal help, and what role small and solo firm lawyers play in the solution.
Rebecca Sandefur is an academic sociologist and Associate Professor of Sociology and Law at the University of Illinois-Urbana Champaign. She is also a faculty fellow at the American Bar Foundation, where she founded and leads the Foundation’s access to justice research initiative. Her goal is to expand access to civil justice for everybody, so that people and communities can live safe, healthy, flourishing lives. Rebecca’s research focuses on inequality, particularly as it relates to law. Her scholarship includes investigations of work and inequality in the legal profession and other professional occupations, lawyers’ pro bono service and its contributions to legal aid, and studies of ordinary people’s experiences with common problems that could bring them into contact with the civil justice system.
One piece of wisdom Rebecca would like to share is this:
“Just because everybody knows something does not mean that thing is actually true.”
“Learn how document automation can take your firm to the next level with AbacusNext’s free whitepaper.”
Technology is changing how firms are providing legal services. Implementing automation in your law practice can save valuable time and money for your clients. No matter how complex the task, anything that can be done on a repetitive basis can be automated, including document creation. Document automation is an easy way to provide more value to your clients, reduce your workload, ensure accuracy in your documents, and make your firm more efficient.
In today’s competitive landscape, clients are pushing for greater transparency from their attorneys and demanding more for their legal dollar. Attorneys need to find ways to cut fees for clients while continuing to maintain profits.
Spending less time generating documents is one easy way to provide the same value to a client while slashing costs and freeing up time to take on more matters or offer additional services for existing clients.
AbacusNext explains how document automation is transforming the legal industry and can modernize your practice. Learn how your firm can benefit in this free whitepaper, “7 Ways Document Automation Can Boost Your Business.”
How To Get It
AbacusNext helps legal professionals achieve ultimate success and peace of mind through the delivery of a complete suite of compliance-ready technology, including HotDocs – the global market leader for document automation.
Download the whitepaper to learn how document automation can impact your firm’s bottom line, its power and versatility, and how it can fully support any approach you want to take for your firm’s success.
In this episode with Bob Ambrogi, we talk about the state of legal blogging and podcasting in 2019 and whether or not blogging and podcasting can still be influential. Bob also shares advice for new legal bloggers and podcasters.
Bob Ambrogi is a lawyer, legal tech writer, and consultant. He currently oversees LexBlog.com, the global legal news and commentary network. Bob has also been the editor-in-chief of several legal publications, including The National Law Journal, and editorial director of ALM’s Litigation Services Division. In 2011, he was named to the inaugural Fastcase 50, honoring “the law’s smartest, most courageous innovators, techies, visionaries and leaders.”
“Crafting and editing the perfect phone script for your practice has never been easier with LEXReception.”
When clients call your law firm, having the right script in place can set the right tone for your clients’ experience. A great script means a great client experience, and with LEXReception, they’ll help you create a script that’s perfect for your firm, no matter why clients call.
LEXReception is a virtual receptionist firm that does so much more than answer your phone calls. They schedule appointments and act as your friendly receptionists, giving your clients the personalized experience they deserve.
As part of your onboarding process with LEXReception, they’ll get to know your firm so they’ll better be able to help you and your clients. They take the time to understand your practice and build scripts custom to your needs. You’ll go through a 45-minute call where your client account manager uses a screen share tool to walk you through LEXReception, its Client Web Access Portal, and what you can do there, including how to edit your scripts.
Once your scripts have been written, you’ll be able to review and edit them whenever you want. You can edit scripts based on decision tree logic, so clients calling about personal injury won’t be subject to the same script as those calling about estate planning.
You’ll also be able to edit your script to prompt your receptionist to either take messages and send them to you via email or text immediately after a call, schedule appointments or consultations, or have your receptionist patch calls through to certain people in your firm.
You’ll even be able to listen to recordings of calls using your script to see if it plays out the way you want, with the ability to make changes to your script in real time through your client portal. Simply log into your account, and with just a few clicks, you’ll be able to update your script as you please.
How To Get It
LEXReception provides a warm, friendly, and professional service to make sure your clients are treated well and never sent to voicemail. With its dedication, services, and integrations with popular third-party software, LEXReception is designed to help you grow and can scale with your practice. To learn more about LEXReception and how to craft a perfect phone script, visit LEXReception.com.
Litify offers a highly customizable, intuitive, and powerful law practice management platform.
Law firms looking for a modern, one-stop solution for their matter and document management, marketing, and CRM needs will find what they’re looking for and more in Litify.
Litify offers an all-in-one law practice management platform that automates marketing, client management, intake, matters, documents, referrals, reporting, finance, and more all from a single, easy to use interface. Having all your systems integrated within a single platform provides greater business insight with more comprehensive reporting. With its best-in-class reporting system, Litify provides greater transparency into your case load, marketing campaigns, referrals, or anything else you want to see to help you make a proper decision for your firm.
When you first log in, you’ll be greeted by a comprehensive dashboard that can be customized to what’s important to you. View your calendar, daily tasks, upcoming deadlines, or case status at a glance.
Within Litify, you’ll be able to create and manage documents within its cloud storage system, customize client intake through Litify’s built-in unique questionnaires, and assign tasks within its matter plan.
You’ll also be able to see relationships between who is involved in any matter or litigation for greater clarity as you review files.
Litify is also built on top of Salesforce.com, which means it’s secure, fast, and scalable to your business needs. It also means that if you need additional applications or features to be added to Litify, you’ll be able to choose from thousands of partner applications from Salesforce’s AppExchange, offering even more personalization within the platform.
What really differentiates Litify is its user interface and experience. It’s clean, intuitive, efficient, quick, easy to use and easy to navigate. Litify provides training for new users, offers chat support, and has a full online knowledge base available for everything Litify does. Litify is a powerful and customizable platform to help you run your law firm like a modern business.
How to Get It
Litify lets you automate your entire firm starting at $200/user/month, with custom plans available. To learn more about Litify to see if it’s a right fit for your practice, reach out for a discovery call and a free, custom demo based on your law firm’s needs.
In this episode with Jason Fried, we talk about what it means to be a calm company, how to think about remote work and accountability, and how less can be more when it comes to productivity.
Jason Fried is the co-founder and president of 37signals , a Chicago-based company that builds web-based productivity tools that, in their words, “do less than the competition — intentionally.” 37signals’ simple but powerful collaboration tools include Basecamp, Highrise, Backpack, Campfire, Ta-da List, and Writeboard. 37signals also developed and open-sourced the Ruby on Rails programming framework.
In this episode with David Colarusso, we talk about Suffolk University Law School’s Legal Innovation and Technology Lab, what it is and what it hopes to achieve, as well as a concept known as “Chesterton’s fence” and how you can better use risk assessment tools in your firm.
TimeSolv’s project management features help you balance matters and budgeting for better efficiency and accountability in your practice.
TimeSolv is a cloud-based time tracking and billing solution with project and budget management features to help you run a more efficient and accountable practice. With its project management features, TimeSolv can also help you manage matters to keep you within budget and provide better insight for your billing.
Many attorneys have been in situations where they undercharge for their services, either because flat rates were set too low or they worked more hours on a project than anticipated. It’s hard to keep track of multiple tasks and budgets at a time, which is why TimeSolv has provided the perfect tool to help you maximize your time and stay within your client’s budget so you can charge what you deserve.
With its project management features, you can create tasks and subtasks, assign those tasks to attorneys, and set limits by hours or fees per attorney or task to ensure no one goes over time or budget.
Set limits by time, fees, or expenses.
You’ll even get real time notifications if you go over your set allotments.
“Plan Task Assignment fees and hours budget exceeded”
Once you’ve hit milestones or completed certain tasks within a project, you’ll be able to easily generate invoices to send to your clients, or have invoices generated automatically once certain milestones have been met.
Set milestone triggers to automatically send invoices to clients.
By keeping tabs on how much time you’re spending on a project, you’ll be better able to anticipate flat fees, time, and expenses for particular matters, providing a clearer picture for you and your clients.
What’s more, after you’ve completed a matter, you can create templates from previous tasks and subtasks, saving you even more time as you take new cases. Or create templates before you even get started.
Select a template
How to Get It
Learn more about how TimeSolv and its project management features can help you run a more efficient and productive law practice by visiting their website where you can sign up for a free demo or free trial.
He has used his many years of experience in international crisis and high-stakes negotiations to develop a unique program and team that applies these globally proven techniques to the business world.
Prior to 2008, Chris was the lead international kidnapping negotiator for the Federal Bureau of Investigation, as well as the FBI’s hostage negotiation representative for the National Security Council’s Hostage Working Group. During his government career, he also represented the U.S. Government at two international conferences sponsored by the G-8 as an expert in kidnapping.