RECORDING | Secrets of Great Internal Marketers
Knowledge Architecture Blog
by Coe Hoeksema
1w ago
Featured Guests Hillary Thompson, MBH Architects Shelly VandeWege, GMB Jodi Vaccaro, Page Susan Strom, Chief Client Success Officer at Knowledge Architecture (Moderator) Webinar Summary This SMPS Learning Lab webinar explores internal marketing initiatives that have moved the dial for three Knowledge Architecture clients: MBH Architects, GMB Architecture + Engineering, and Page. Marketing professionals from these three firms share examples of internal marketing efforts that led to firmwide awareness of services and sectors, inspired employees to reach out to marketing with their project storie ..read more
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NEW ENHANCEMENTS to Search, Directories, and Libraries
Knowledge Architecture Blog
by Christopher Parsons
2w ago
We’re pleased to announce the upcoming release of new enhancements to Search, Directories, and Libraries. At a high-level, here’s what’s in the update: Improved Employee + Contact Name Search. We created a Global Name Synonym Catalog and enabled Fuzzy Search to help improve findability of employees and contacts. For example, if you search “jeff” we’ll now find “geoff” and “jeffrey,” and if you search on “diana” we’ll also find “diane” and “dina.” Configurable Search Scopes for Directories + Libraries. You can now choose between Basic Search and Full Search scopes to create the search exper ..read more
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SYNTHESIS AI ROADMAP | Next Generation Search, Video Captions, and Community AI
Knowledge Architecture Blog
by Christopher Parsons
3w ago
Knowledge Architecture has been working on two major AI projects for the last six months — Next Generation Search and Video Captioning. At the same time, we have been developing an opt-in program called Community AI to create AEC-specific AI Infrastructure by training AI models on client content for the mutual benefit of participating firms. We’re super excited about what we’re building and we hope you are too. AI-Powered Enterprise Search for AEC Firms Next Generation Search will bring AI-powered Enterprise Search to Synthesis. In this video, we share our approach to both AI and Enterprise Se ..read more
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DESIGN INSPIRATION GALLERY | New Additions
Knowledge Architecture Blog
by Coe Hoeksema
3w ago
Looking for intranet inspiration? We have some new additions to our Design Inspiration Gallery. You can now explore examples in two new resource categories — Onboarding and Intranet 101. Enjoy!   Onboarding Offering standardized, readily accessible onboarding resources on the intranet can greatly simplify the often overwhelming process of starting a new job. VIEW ONBOARDING   Intranet 101 Help your end users make the most of your firm’s intranet by providing a range of technical how-to’s, background, and tips to encourage active participation. VIEW INTRANET 101   Suggestions ..read more
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DESIGN INSPIRATION GALLERY | New Additions
Knowledge Architecture Blog
by Coe Hoeksema
3w ago
Looking for intranet inspiration? We have some new additions to our Design Inspiration Gallery. You can now explore examples in three new resource categories: Office Resources Practice Areas Launch Videos   Office Resources Office Resource pages help orient local and visiting employees by supplying information such as key office contacts, seating charts, wifi passwords, conference room capacities, and local hotels and restaurants. VIEW OFFICE RESOURCES   Practice Areas Practice Area pages provide easy access to critical information such as key contacts, codes and standards ..read more
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PODCAST | Overhauling Knowledge Architecture’s Synthesis v6
Knowledge Architecture Blog
by Knowledge Architecture
1M ago
Our own Christopher Parsons recently connected with Evan Troxel of TRXL Podcast and Randall Stevens of AVAIL to go behind the scenes of our transition to Synthesis 6, the story of building Knowledge Architecture, and a high-level overview of knowledge management and intranets in the AEC industry  It was really fun to talk through the journey and lessons learned along the way and we're really grateful to Evan and Randall for the opportunity. If you are curious to learn about how major software projects are designed and managed and/or how AEC firms can make the best use of their knowledge, the ..read more
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Introducing Zendesk Help Center Integration
Knowledge Architecture Blog
by Knowledge Architecture
1M ago
We built this integration because several of our clients have created Information Technology and/or Design Technology articles in their Zendesk Help Centers. They want those articles to appear when their end users go to create new support tickets or to be available in Zendesk Chat. That said, our clients using Zendesk would also like for that content to be available in Synthesis Search. Our intention with this integration is to give our clients using Zendesk the best of both worlds. Once enabled, Synthesis will index articles in your Zendesk Help Center and return them in Synthesis Search Resu ..read more
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WEBINAR | Secrets of Great Internal Marketers
Knowledge Architecture Blog
by Susan Strom
3M ago
Join us for the January SMPS Learning Lab webinar to learn about internal marketing initiatives that have moved the dial for three Knowledge Architecture clients: MBH Architects, GMB Architecture + Engineering, and Page. Marketing professionals from these three firms will share examples of internal marketing efforts that led to firmwide awareness of services and sectors, inspired employees to reach out to marketing with their project stories, and elevated knowledge sharing across the business. This hour-long webinar will take place on Wednesday, January 17 at 12 PM ET. We hope to see you the ..read more
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Synthesis Spotlight: Capturing Knowledge at DLR Group
Knowledge Architecture Blog
by Knowledge Architecture
3M ago
Featured Guests Stefanie Henderson, Internal Communications Leader Colby Dietz, Knowledge Manager Webinar Summary We’re excited to share this Synthesis Spotlight on Square1, DLR Group’s Synthesis 6 intranet. Our guides will be Colby Dietz, Knowledge Manager, and Stefanie Henderson, Internal Communications Leader. DLR Group has evolved and grown since they launched their Synthesis intranet ten years ago, and their intranet has evolved and grown along with them. This past June they introduced Synthesis 6. They looked at their preparation for implementing this new version of Synthesis as an oppor ..read more
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IDEA LAB | Next Generation Search
Knowledge Architecture Blog
by Knowledge Architecture
4M ago
We're excited to announce that the Next Generation Search Idea Lab is now open for submissions. We have been conducting R+D to determine the best ways to incorporate recent technology advances, including generative AI, semantic/vector-based search, natural language processing, and conversational chat into Synthesis Search. In addition to incorporating new technology, we’re also investigating ways to improve our traditional keyword search, and exploring additional search integrations.  In short, we’d love to include your ideas and feedback as we strategize on how to take Synthesis Search ..read more
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