We are thrilled to announce that Kristine Glace has joined Millers Mutual as our new Quality Control Leader. Kristine brings over 25 years of extensive experience in the insurance industry, covering both health and property and casualty sectors. Before joining Millers Mutual, Kristine spent seven years at MEMIC (Maine Mutual Insurance Company) as Manager of Business Systems Analysis. There, she led a team of Business Analysts, overseeing requirements gathering for business system applications, including enhancements, implementations, and bug fixes. She also served as the product owner for a su ..read more

When your rental property business has been impacted by a natural disaster, theft, cyberattack, or legal dispute, the last thing you need is additional stress from a complicated claims process. At Millers Mutual, we’re committed to providing a streamlined and supportive claims experience, with clear communication at every step and a fair resolution that gets you back up and running as soon as possible. As a policyholder, you can take proactive steps to help ensure a smooth claims process. Here are seven strategies we recommend: 1. Understand Your Policies We know how distressing it can be when ..read more

In a world where access to affordable housing is a pressing issue, every contribution counts. Millers Mutual is a company deeply invested in community welfare, and so took a significant step towards supporting affordable housing initiatives by making a generous donation of $25,000 to HDC Mid-Atlantic’s Hope and Opportunity Fund, reinforcing our commitment to being a part of the solution to the affordable housing challenge. The decision to donate $25,000 was not just about numbers for Millers Mutual. It was about making a tangible impact on people’s lives. We recognize that for someone going th ..read more

Experts are forecasting a very active hurricane season in 2024. Millers Mutual is here to help you prepare. Mark the Dates Officially, the Atlantic hurricane season runs from June 1 to November 30. This is the period when tropical or subtropical cyclones are most likely to form in the North Atlantic Ocean, although off-season hurricanes have been known to occur (like 2016’s Hurricane Alex, which made landfall on January 15). Historically, late August to mid-September has been the most active period for hurricanes and tropical storms, with the five costliest hurricanes in U.S. history forming i ..read more

We are delighted to announce Sara Greene’s well-deserved promotion to Programmer/Analyst from Junior Programmer/Analyst! Sara joined our team in June 2022, bringing with her a year of IT experience as a Data Analyst. Sara’s journey towards success started early, as she took an active role during her college years as an intern at the University of Pittsburgh, holding several positions that paved the way for her thriving career in IT. A proud graduate of the University of Pittsburgh with a Bachelor of Science in Information Science, Sara’s passion for the industry shines through in her work. She ..read more

Congratulations to Matt Miluski on his recent promotion to Senior Programmer/Analyst from Programmer/Analyst! Matt has been an integral part of our team since May 2021, bringing with him eight years of valuable development experience. Matt quickly acclimated to the insurance industry, showcasing his adaptability and eagerness to make a positive impact. His dedication to continuous learning and growth is truly commendable. He consistently expands his technical prowess and personal skills, demonstrating a thirst for knowledge and a passion for putting his learnings into action. Not only is Matt ..read more

Please join us in celebrating Erica Garrison’s remarkable journey at Millers! Since November 2021, Erica has made incredible strides, starting as a Claims Service Representative and swiftly advancing to become an Associate General Liability Adjuster. Her relentless dedication to personal and professional development is truly inspiring. Erica completed her bachelor’s degree last year and she’s gearing up to start her first MBA course soon! Erica has become a go-to resource in Claims, showcasing both technical expertise and a proactive approach. Her achievements highlight her exceptional drive a ..read more

Congratulations to Kristy Matter on a well-deserved promotion to Underwriter III! Kristy joined our team in September 2014 as an Underwriter II and has shown remarkable dedication to her development over the years. Throughout her journey with us, Kristy has achieved significant milestones, including earning the AU (Associate’s in Underwriting) designation and the CPIA (Certified Professional Insurance Agent) designation. Her commitment to continuous learning and professional growth has been truly inspiring. Not only has Kristy excelled in her certifications, but she has also become a valuable ..read more

Dear Valued Agency Partners, I am delighted to share with you some of the exciting developments and achievements we experienced at Millers throughout 2023. It was indeed a busy year, marked by significant upgrades and strategic advancements that have positioned us for continued success in the future. One of the major milestones we accomplished in 2023 was the successful upgrade of our policy administration and billing systems. This was no small feat and has enhanced our operational efficiency and service delivery capabilities. Additionally, we welcomed a new member to our Senior Leadership Tea ..read more

A lease isn’t just a binding contract between you and your tenants. It’s also a blueprint for your business success. There are several key components that virtually any rental agreement should include. But no two rental properties are exactly alike, so no two leases should be identical either. In this article, we’ll cover five essential lease terms and how you can tailor them to suit your unique needs and goals. 1. Tenancy Term This is the period for which your rental agreement is effective. One-year residential leases are the norm in many communities, although month-to-month leases are also c ..read more