A carrot farm. A chocolate factory. An egg distributor. What do all these businesses have in common? They’re all clients that the security solutions supplier eSentire has taken on in recent years. “Everybody needs security today,” said John Moretti, a principal solutions architect for eSentire, during a recent webinar. “You can’t afford to be down. You’ll lose business.” That’s particularly true these days because of how generative artificial intelligence (a.k.a ..read more

To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers a snapshot of these educational sessions. A pediatric healthcare provider wanted to replace their outdated phone system. With their old system, patients got stuck in the queue and experienced dropped calls and long wait times ..read more

Are you ready to migrate from an on-premises phone system to a cloud solution? Or are you unhappy with your current Unified Communications as a Service (UCaaS) platform and want to switch providers? Given how many players are active in the UCaaS marketplace and how rapidly the landscape shifts in terms of the best solutions and suppliers, finding the right fit for your business can be stressful, especially when you factor in your specific goals and compliance and integration needs ..read more

To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers a snapshot of these educational sessions. A content distribution company serving over 19 million subscribers was struggling with high costs for email and phone support and long wait times ..read more

When you need to contact a company, what’s your preferred communication channel? Do you dial their customer service number or opt for an alternate method like web chat, texting, or email? In today’s world of omnichannel contact center solutions and AI-powered chatbots, texting, and social media, it might seem like phone calls are dying out. Research suggests that some younger consumers have developed a fear of the phone and feel more comfortable connecting via text or email, according to CBS News ..read more

How well do you know your target audience? As a professional marketer, you’ve probably already defined the personas you want to reach with your campaigns in terms of demographics – e.g., age, gender, and ethnicity. In recent years, companies have also realized the importance of segmenting by psychographics, which describe people’s interests and viewpoints, according to the Harvard Business Review. Psychographics shed more light on people’s reasons for making purchases, the Review explains ..read more

To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers a snapshot of these educational sessions. A telecommunications provider wanted to improve the review process for service activation calls. The company had a team of analysts focused on quality assurance (QA), but the average handle time was 45 minutes ..read more

To serve as technology consultants to our clients, we need to stay up to speed with the latest IT trends and solutions. To achieve that, our team of IT experts attends weekly training sessions. Our Tech Talks blog series offers a snapshot of these educational sessions. A Midwestern school district with approximately 1,600 teachers needed to ensure reliable and secure access to numerous academic technology platforms. Initially, the district hosted all sever infrastructure on-premises ..read more

A high-tech company with over 1,000 employees at 15 offices worldwide faced long resolution times and a lack of efficiency due to high volumes of repetitive facilities-related requests. The employees in the facility management department faced approximately 3,000 inquiries each month. Additionally, their ticketing system wasn’t intuitive. Workers had to manually triage tickets, and relevant information wasn’t easily accessible in the knowledge base. To resolve these issues, the company implemented an artificial intelligence platform for facilities management from our portfolio ..read more

Unified Communications as a Service (UCaaS) has become essential for modern businesses that want to facilitate effective communication and collaboration from anywhere. Most organizations that haven’t already switched from legacy phone systems to cloud solutions are at least weighing their options: By the end of this year, the 2024 State of Disruption report from AVANT Analytics estimates that more than 80 percent of companies will evaluate UCaaS solutions. However, the vast and volatile UCaaS marketplace can prove challenging to navigate ..read more