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The first wave of processes is in production; exceptions are low, and confidence builds as successes are enjoyed. However, there is a realisation that automation is not plain sailing. Unexpected demands for operational support distract from progress as the need to maintain an ever-growing portfolio of processes becomes a burden. The bot platform is reaching capacity from the original investment, and there is pressure from an excited organisation to solve longer-term business issues. The first wave of automation is usually 'as is' processes, rapidly delivered without process redesign or streaml ..read more

Introduction Automation has become a staple of modern business operations, streamlining processes and enhancing efficiency. However, exceptions can create disruptions in these automated workflows, leading to delays and additional costs. Understanding the differences between business and system exceptions is crucial for optimising your automation strategy and maximizing the return on investment. In this blog, we'll explore these differences, discuss the importance of a low exception rate, and offer insights into maintaining efficient automation workflows. Business Exceptions vs. System Exceptio ..read more

Introduction Public-sector healthcare has made significant strides in digital transformation and the adoption of new technologies, including Artificial Intelligence (AI) and Intelligent Automation. These advanced tools have been employed with some success to streamline operations and improve patient care. However, the growing concern of excess bot capacity within the NHS has been increasingly attributed to long-term, inflexible subscription models and wastes precious funding which could be targeted towards reducing waiting lists, elective recovery and patient care. This article will discuss ho ..read more

Introduction Artificial intelligence (AI) has made significant advancements in recent years, with one of its most prominent subfields being conversational AI. In the healthcare sector, conversational AI has shown promise in revolutionizing patient care, diagnosis, and management. However, as we embrace this new technology, it is essential to strike a balance between adopting innovative solutions and addressing immediate, pressing issues in healthcare. In this blog article, we will discuss the benefits of conversational AI in healthcare, its limitations as a standalone technology, and the need ..read more

As a subscriber to my blog, I am delighted to offer you exclusive access to grab tickets for RPA Live in London on the 10th of November before tickets are released to the public next week ..read more

VOCAL is a customer think-tank, an automation ecosystem comprising over 80 key worldwide brands. Members of this council are key decision makers and COE leaders for automation and digital transformation from around the globe. VOCALize is all about bringing you the best, no-spin insights from experts who are members of the @VOCAL council. In this inaugural episode, Darren Atkins - CTO of NHS (National Health Services) in the UK, shares over 1.5 decades of experience in driving large-scale automation and his key insights. https://www.youtube.com/watch?v=cOhFzDuikXA #RPA #automation #vocal ..read more

Introduction In recent years, businesses have increasingly turned to automation technologies to improve operational efficiency, streamline processes, and reduce costs. Two buzzwords that have emerged in this context are "intelligent automation" and "hyperautomation." Are these terms representing distinct phases of automation, or are they merely sales hype to sell more bots? In this article, we'll explore these concepts, their differences, and whether we're entering a new era of automation. Intelligent Automation: A Fusion of AI and RPA Intelligent Automation (IA) is the integration of artifici ..read more

Introduction Robotic Process Automation (RPA) is an increasingly popular technology that enables businesses to automate mundane, repetitive tasks, thereby increasing efficiency and reducing human error. As with any software, thorough testing is crucial to ensure that the RPA code performs as expected and delivers the intended benefits. In this blog post, we will discuss the importance of testing RPA code, whether to use live data or a test system, how to create a test plan, and how to measure success. The Importance of Testing RPA Code Testing RPA code is essential for several reasons: Ensuri ..read more

In this series of blogs, we will explore ideas across healthcare where Robotic Process Automation (RPA) could help improve patient experience and address some of the real-world issues faced by our community today. Have you ever experienced the frustration of visiting your doctor and being issued a prescription, only to find out that your local pharmacy doesn't have the medicine in stock? It's an all-too-common scenario that can lead to hours of waiting or even having to make a return trip the following day. While this inconvenience is frustrating for anyone, it can be particularly problematic ..read more