Whether you’re in retail or logistics, a stock outage is bad news. It means annoyed customers, a drop in sales, and skyrocketing costs. If it lasts too long, your reputation might even take a hit. That’s why more businesses are turning to automated replenishment. This technologically driven approach is helping companies to reduce errors, lower costs, and improve efficiency. It can be a game changer for e-commerce businesses seeking to grow. Let’s look at what automated replenishment is, how it works and explore some key benefits of implementing it. What is Automated Replenishment? Automated re ..read more

As an eCommerce business, you likely sell plenty of products online and consistently work to get the attention of potential customers. But what if we told you that you could improve your product listings and, in turn, the customer experience with product data management (PDM)?  Product data management allows you to organise and collect product-related information to better serve your digital customers. In this deep-dive article, we’ll cover the ins and outs of PDM and the steps you can take to implement your own data management strategy.  What is eCommerce Product Data Management? W ..read more

Introduction The eCommerce industry continuously grows and evolves. The pandemic has certainly played a huge role in the accelerated growth of eCommerce, but the shift towards online shopping was already happening before that. In this article, we unpack the latest 2024 eCommerce trends and extensive consumer preferences from our latest report. New Zealand Couriers created this report to provide valuable insights and recommendations to Kiwi businesses, empowering them to understand the eCommerce opportunity, implement effective strategies, and make informed investment decisions. By staying a ..read more

Introduction In any ecommerce business, there are a multitude of metrics to monitor – Average Order Value, Customer Acquisition Cost, Customer Lifetime Value – the list goes on. But which is the most important metric to rule them all? Which one tells you that customers are actually purchasing from you? That’s right – Checkout Conversion Rate. This metric is crucial to understanding how well you’re doing in customer conversion and revenue. Read on to learn how to optimise your check out conversion rate and grow your revenue. Why do customers abandon online shopping carts? There are a variety of ..read more

Introduction COVID-19 has fundamentally changed how businesses operate, most notably online trading. Since the start of the pandemic, nearly half of New Zealand businesses say they’ve increased online business. 88% of New Zealanders are now shopping online. While some merchants expected the online shift to be temporary – a necessity in a world of lockdowns and social distancing – the shift was well underway before the start of the pandemic. We’ve witnessed the acceleration of an existing trend that is unlikely to turn back in the other direction. Kiwi businesses must adapt and change with the ..read more

If you’re struggling with customer returns, you aren’t alone. According to Shopify, the average eCommerce return rate is 20 to 30%. That’s a big chunk of sales that you’re unable to capitalise on. But what’s the solution? In this article, we’ll explore five simple ways to minimise eCommerce returns.  Why are customers returning products?  First things first, what’s causing your customers to return products? Answering this question is essential if you’re to prevent future returns.  Ecommerce Insights: Consumer 2024 When everyone’s doing eCommerce, it’s the way you do it that ma ..read more

Do you want to stay ahead of the curve and give your eCommerce business the competitive edge it deserves? Artificial intelligence (AI) is changing the eCommerce landscape, and it could be a good time to embrace this technology to stay on top. AI has introduced increased automation, improved services, streamlined processes, and more efficient ways of handling online digital services – all critical elements of a successful eCommerce strategy. In this blog post, we’ll look at how AI can revolutionise your eCommerce experience in New Zealand and take your business forward by leaps and bounds! Eco ..read more

Are you a small business owner in New Zealand looking to take your sales online? Choosing the right ecommerce platform can make all the difference in your online success. With so many options available, deciding which one to choose can be overwhelming. In this article, we’ll look at some of the top ecommerce platforms to consider and weigh the pros and cons of each. What is an ecommerce platform? An ecommerce platform is a software solution that allows businesses to sell products or services online. Ecommerce platforms provide a range of features and tools to help companies build and manage th ..read more

An ecommerce store needs good design and layout, great products, and innovative promotion. On top of that, your all-important customers also need to be catered for across every aspect of the business, from good customer service to engaging communication.  Maximising sales depends on getting all these factors right. This can sometimes be tricky with an online enterprise, as it throws up some extra challenges that an offline store might not face.  Here we’ll go through some strategies and tips that will help you to maximise sales, from investing in customer service technology, such as ..read more

The holiday season is a busy time for retailers, and with the rise in online shopping, it is crucial for businesses to have a plan to handle spikes in online orders. The holiday rush can bring about a surge in orders, and if you are not prepared, it could lead to delays, dissatisfied customers, and, ultimately, a loss in later potential sales. Here are some tips on how to handle the increase in online orders during the holidays. 1. Plan ahead: Planning ahead is key when it comes to handling the increase in online orders during the holidays. You need to have a plan to ensure that you have enoug ..read more