A patient engagement platform is a software solution designed to empower patients to actively participate in their healthcare journey and enhance communication between patients and healthcare providers. These platforms often offer a wide range of functionality to provide everything ranging from appointment scheduling, health information access, communication with providers, educational resources, and self-management tools.  The best patient engagement platforms will offer solutions for the various touch points throughout the patient journey.  ..read more

According to a recent survey of 1,000 patients conducted by InteliChart, 68% of patients prefer to fill out intake forms online.   Although many health IT vendors claim their technology can digitize and streamline the entire intake process, there are often hidden limitations caused by outdated integration methods, technology that doesn’t work well together, or a lack of self-service customization options.   Fortunately, InteliChart’s Patient Intake offers exactly what it promises – a truly customizable intake experience that can eliminate the use of paper forms for good.   Le ..read more

Electronic Health Records (EHRs) have transformed the landscape of care delivery, assistinghealthcare organizations in efficiently documenting clinical encounters and overseeing patient records. Nonetheless, as patients take a more active role in their healthcare journey, EHR vendors are under increasing pressure to adapt their systems to prioritize the needs of today’s healthcare consumer.  ..read more

The disparity in access to the internet—widely referred to as the digital divide—is significantly affected by geography and poses a challenge for many federally-qualified health centers (FQHCs). A recent reportfound that over 22% of rural Americans and almost 30% of Americans in tribal lands lack reliable and affordable high-speed internet.  ..read more

A critical, yet often-overlooked component to successful practice management is patient scheduling. Done correctly, it ensures a smooth flow of patients throughout the day with few backlogs or gaps and increases revenue. Done poorly, it results in angry patients, wasted time, stressed staff, and rushed appointments.   ..read more

In the landscape of healthcare quality assessment, traditional metrics like CAHPS survey scores have long been the gold standard for evaluating patient satisfaction. However, relying solely on these standardized surveys may overlook crucial aspects of a positive patient experience, leading to an incomplete understanding of satisfaction levels.  ..read more

Community health centers (CHCs) provide accessible, affordable healthcare to more than 30 million people in the U.S. These clinics are crucial for providing community-based healthcare, helping to improve population health, advance health equity, and increase patient access to both primary and preventative care.  Since annual federal funding is a lifeline for these centers, it is imperative they make the best use of every penny. To that end, now is the time to explore innovative avenues to enhance center operations and streamline labor to deliver optimum care ..read more

According to the Director of the National Institute of Allergy and Infectious Diseases, flu progression in the Southern Hemisphere is a good predictor of our flu season in the United States. This year, flu season spiked early in Australia, which may indicate we’re in for a wave of cases soon. For healthcare leaders, this means mobilizing resources swiftly to curb the impact ..read more

In the first installment of this series, we examined how patching together disparate patient engagement solutions to satisfy the demands of the modern patient-consumer can mistakenly create a ‘Frankensystem’ that results in disjointed, frustrating experiences for patients and staff.   Our second installment followed two fictious patients through their care journey – one who used a Frankensystem and a second that used a patient engagement ‘Masterpiece,’ a cohesive platform of solutions designed to work together from the beginning. We learned how technology can have a profound impact ..read more

In the first installment of our Frankensystem series, we introduced how integrating mismatched, disparate patient engagement solutions results in what is known today as the 'Frankensystem.'  Although often created unintentionally and with the best intentions to deliver an optimized healthcare experience, Frankensystems are notorious for wreaking havoc on patient engagement.  In the second installment in this series, we’ll take a closer look at how Frankensystems impede the patient experience and compare it to that of a patient engagement ‘Masterpiece’—a platform of solutions purpose ..read more