Overview In today’s competitive landscape, exceeding member expectations and optimizing franchise performance are mission-critical for fitness brands like F45. Well iQ empowers these brands to achieve both goals by providing a powerful, data-driven platform that captures and analyzes member feedback across an entire network of locations. To pilot the use of Well iQ, five Southern California franchise locations were selected with the goal of providing member feedback on Coaches and Facilities. This would have two large impacts: 1. To identify areas for operational improvement and 2. Automate a ..read more

In the fast-paced world of healthcare, reducing administrative burdens is crucial for improving job satisfaction, enhancing patient care, and increasing efficiency. In this listicle, we will explore five effective strategies to streamline administrative tasks, automate processes, and ultimately create a more productive and patient-centered healthcare environment. Let's dive in! Automate Patient Feedback and Reviews: Patient feedback is invaluable for healthcare practices, both for public reviews and internal improvements. Automating the collection and analysis of patient feedback eliminates ..read more

Five-Star Patient Experience Key performance indicators and public reviews continue to be used by individuals and organizations for measuring performance. From gold stars on chore charts for children, to Amazon reviews for books or healthcare reviews for physician performance, the ubiquitous “five-star review” has become a staple in people's lives in the 21st century. Better than Average A “5-star” hotel indicates a hotel's highest service, amenities, and price worldwide. A “5-star” dining experience indicates a superior gastronomical experience with exceptional attention to detail from greeti ..read more

Partnership Strategic Interests is a digital health consulting firm that helps providers and vendors improve healthcare and lower costs through innovative solutions and transformation. Strategic Interests connects Well iQ with practices and providers seeking to improve patient experience and staff engagement. They also have helped Well iQ develop strategies, contacts, and channels to help them maximize value and exposure within specific segments. Foundation Well iQ provides healthcare organizations a real-time patient feedback tool that engages patients at each step of their visit and facilita ..read more

Effective communication is vital for patient experience at all stages of their healthcare journey. Organizations use translation services, have multi-lingual staff during a patient visit, or leverage available resources to provide adequate and effective communication. Patient follow-up and measuring patient experience present a challenge for many healthcare organizations with diverse populations. While a healthcare organization may use survey technology to follow up with patients after their visit, those surveys are often in only one or two languages and must be customized for the patient. Hav ..read more

Improving staff experience for healthcare practices is vital to retention, positive reviews, increasing patient engagement, and improving patient experience. This list of best practices for improving staff experience provides healthcare organizations with a comprehensive guide to ensuring staff are happy, productive, and engaged. Topics include communication, recognition, trust, and tips on creating a positive and supportive work environment for staff. Provide staff with professional development opportunities Show appreciation for staff work and contributions Give employees voice and ownershi ..read more

Increasing positive patient engagement can be anything from asking a patient how their visit was to the patient leaving reviews on social media posts or search engine pages. Creating patient engagement programs doesn’t have to be complicated and can drive accountability without adding unnecessary stress or pressure for healthcare staff. Offer patient engagement materials, such as brochures or videos Develop patient portals to allow patients to access their medical records and communicate with providers Utilize mobile health applications Incorporate patient feedback into decision-making Use te ..read more

Green Hill Family Practice found an easy-to-use, fully customizable patient experience survey solution with Well iQ. All of the survey questions are customizable to their practice and it works with MEDENT, their EHR. Read on to learn more about the Well iQ solution and benefits. At a glance Green Hill Family Practice was looking for an easy to implement and customize survey solution to help them grow their practice and improve their patient experience. Challenges Many of the survey solutions are long, complicated, and challenging to customize. Patients needed to remember visit details after th ..read more

Healthcare organizations have a staffing problem. The healthcare teams responsible for all patient experiences, from the front office to the final billing, are reeling. Some staff know they are appreciated, but in general, healthcare teams are over worked, over committed, and completely inundated by the constant demands of administration, patients, insurance companies, and never-ending tasks that need to be accomplished. Healthcare organizations cannot treat patients effectively without an attentive, engaged staff. Decreased levels of patient care increase liability and dramatically impact cur ..read more

Buffalo Angels Lead Round; Jason M. Matuszak, MD, & Nicholas J. Violante, D.O. join the Well iQ Board as Investors and Advisors December 21, 2022, San Diego, CA – Well iQ, a comprehensive online Patient Engagement Platform, announced the close of Series A funding with the Buffalo Angels.  Well iQ is also pleased to announce the addition of two physician Advisors/Investors to the Board of Directors, Dr. Jason M. Matuszak and Dr. Nicholas Violante of Excelsior Orthopedics.  Well iQ will use the funding to expand its client base and create additional integra ..read more