Ask anybody who’s interacted with the US healthcare system about their relationship with healthcare, and they’ll probably describe themself as a recipient of care.  Why is it that patients don’t feel as though they’re owners of their care journey? What if we could empower and enable them so they do, instead of viewing themselves as passive recipients of care; a single patient among countless others? It’s long been the goal of patient engagement to create and enable these kinds of patients, and pioneering solutions like patient rounding and outreach have gone a long way to narrowing the g ..read more

Providing personalized patient care can often feel like a constant challenge for many health care teams. Staff members must sort through a variety of systems and lengthy pages of documentation to gather information about each patient. Unfortunately, these systems frequently lack critical pieces of information that make patient care feel truly personalized.  Without understanding what is most important to the patient, they are often asked to repeat the same information multiple times, leading to diminished trust and increased dissatisfaction. CipherHealth solves this problem using generat ..read more

Published in HIT Consultant Healthcare looks a lot different than it did a few years ago. Healthcare leaders need to address rising consumerism, persistent labor shortages, systemic equity gaps, and a critical shift toward value-based care. It’s worth asking: If the healthcare landscape has changed so much, why do foundational electronic health record (EHR) systems stand largely unchanged? Sure, the walled gardens surrounding the EHR have dropped a bit, as the EHR giants have been badgered into interoperability by an industry that needs access to data across every system and to ..read more

At our recent panel webinar, Jenny Simmonds, MSN, BSN, Clinical Communications Center Director at Intermountain Healthcare, shared insights into their post-discharge follow-up strategies and partnership with CipherHealth.  Intermountain Healthcare, serving the Salt Lake City area and beyond with 33 hospitals and over 400 clinics, operates with the guiding principle of helping people live the healthiest lives possible. Their expansive network includes an insurance branch, Select Health, which recently surpassed a million members. A centralized approach to patient communication Intermounta ..read more

Healthcare innovator honored for spearheading cutting-edge solutions in patient-centered communications NEW YORK, May 22, 2024 — CipherHealth, a recognized leader and innovator in patient-centered communications, engagement, and insights for the nation’s leading healthcare systems, today announced that it is the recipient of recent awards from both Modern Healthcare Best Places to Work and the Stevie® Awards. CipherHealth was selected by Modern Healthcare as one of the 2024 Best Places to Work in Healthcare, an award that recognizes outstanding healthcare employers nationwide. This is th ..read more

At HCA Healthcare, ensuring that patients continue to receive the care they need after leaving their facilities is paramount. Kellie Paulsen, MSN, RN, NE-BC, Division Director of Patient Experience at HCA Healthcare Central/West Texas Division recently discussed the innovative strategies HCA employs to achieve this through their partnership with CipherHealth. The conversation took place during our panel webinar Successful Patient Follow-Up Strategies. Implementing post-discharge outreach across Central/West Texas Paulsen discussed how HCA’s Central/West Texas Division rolled out and implement ..read more

Designation underscores CipherHealth’s commitment to data security NEW YORK, May 14, 2024 — CipherHealth, a leader in patient-centered communication solutions, today announced it has achieved TX-RAMP Level 2 Certification, demonstrating its commitment to robust data security practices.  TX-RAMP (Texas Risk and Authorization Management Program) was established by the Texas Department of Information Resources to create a standardized approach for security assessment, authorization, and continuous monitoring of cloud computing services that process state agency data. CipherHealth’s certific ..read more

During our recent panel webinar, Successful Patient Follow-Up Strategies, Adria Grillo-Peck, MS, RN, CMC, Vice President Integrated Care Management, Indiana University Health, shared insights on how the health system enhances patient management with CipherOutreach. IU Health is the largest network of physicians across 16 hospitals in Indiana, as well as an academic medical center, which works in partnership with their School of Medicine. Timely patient follow-up IU Health automates post discharge follow-up to patients within 24 to 48 hours of discharge. The system allows case managers to tria ..read more

For many people, coordinating their own healthcare can be difficult, particularly after a long lapse in seeking out preventative care, services, and other screenings. Advocate Health, a healthcare provider serving patients across multiple states, has implemented CipherHealth’s outreach technology to simplify the scheduling process for its patients, and particularly high-risk populations. By leveraging automation for patient outreach, Advocate Health can ensure more of them receive the care they need when they need it, minimizing unnecessary emergency room visits and hospital admissions and cl ..read more

Patient follow-up is a clinical best practice that impacts both patient outcomes and perceptions of care. When done effectively, post-discharge outreach can reduce readmissions, emergency department recidivism, and improve patient satisfaction scores. During a recent panel webinar, three health systems shared how they have each implemented and maintained their post-discharge programs and continue to achieve tangible, scalable results.  The panel, composed of Kellie Paulsen, MSN, RN, NE-BC, Division Director of Patient Experience, HCA Healthcare Central/West Texas Division, Adria Grillo-P ..read more