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I loved being interviewed for this podcast for The Innovative Hotelier podcast by Hotels Magazine. Truly provocative questions. It is short and interesting. Here are the links where it’s published: — Apple Link: https://lnkd.in/gxXYsqCV — Google Link: https://lnkd.in/gtEKunSQ — Spotify Link: https://lnkd.in/gWc26tQe — HotelsMag Link:  https://lnkd.in/gN967h4W ..read more

The Growth Spot Podcast If you’ve never heard Holly Stiel speak, you are truly missing out. I had the pleasure of speaking with her on “The Growth Spot” podcast about her career! This clip about following your gut gives me goosebumps. Only you know what is best for you! Don’t let the perception of what you’re “supposed” to be doing keep you from following your true passion. You can see more of this amazing interview on YouTube or listen on Spotify if you’re more of an audio person. Links Below!! https://lnkd.in/ewhGxeA https://lnkd.in/eBmGAXg #podcast #motivation #career #success #leadership#p ..read more

The Why, the What and the How of Attracting this Key Demographic Many of my clients and friends in executive positions with top hospitality players tell me that catering to the senior market has never been high on their agendas. It was millennials that garnered all the attention because of their lifetime value. However, what I know to be true is that the Baby Boomers are the ones to turn the focus on right now. Why? The over 65 crowd has the time, the money and the desire to have experiences — and they have the secret sauce: the vaccine! Once vaccinated, they are already beginning to socialize ..read more

  Looks like Route 66 is coming to an end in more ways than one… Bill and I will continue on Route 76 AKA Highway 40 through Arkansas, and Tennessee before we land in North Carolina. Some of the relics and highlights of the decimated debris that is left of Route 66 are shown here. Some of it felt destroyed and sad, some was simply silly, where Shamrock Texas felt FROZEN in time. Or like an animal that had been to a taxidermist. It was still there, just without any life force. And Like Ichabod Crane waking from a long sleep, seeing something that was formerly vibrant after 50 years of dec ..read more

I have to admit Route 76 is so hip, so today, so NOW! Route 66 is so yesterdays news. A faded recollection of past glory. It really is a wonderful reminder not to hold on to the past. Here we are, just Standing on the corner in Winslow, Arizona Here are a few lyrics from the famous Eagles song. Pretty appropriate for my take on this moment eh? And such a fine sight to see It’s a girl, my Lord, in a flatbed Ford Slowin’ down to take a look at me Come on, baby, don’t say maybe I gotta know if your sweet love Is gonna save me We may lose, and we may win Though we will never be here again So ..read more

  Because I am 71 and Bill is 75, I am thinking about our trip across the country on Highway 40 as “Route 76”. As parts of the Old Route 66 are now Highway 40, it seems not only names, but times are changing … and as a sign of the times, we start this trip across country in the midst of a global pandemic to move to a new home and start a new adventure. All the while, a line from my friend’s song is ringing true. “Between the no longer and the not yet” – Jana Stanfield. This is where we are while traveling on Route 76. – Day 1 So odd to see all of your worldly possessions in boxes and ..read more

It has been a while since I have been inspired to write a blog on customer service. Who could have imagined inspiration would hit at a Highway 5 roadside Mini Mart while making a pit stop on the way to Los Angeles? I ran in and went directly to the restroom. I was greeted by a room wholly decorated for Valentine’s Day along with a promise to create a clean and comfortable environment. There were love signs and hearts. I was surprised and delighted by this uplifting experience created by the owners of this convenience store. I immediately sent my husband Bill to the men’s room to see if it j ..read more

Recently, I had an experience which gave me a more profound understanding of the challenging behaviors I present in my Spirit in Service seminar. I realize all the behaviors are aspects of myself. Notice that I didn’t say personality, because behaviors are just that, something observable and an aspect of a person, not the whole person. In the Spirit In Service seminar, I created characters to represent each challenging behavior. The challenging behavior I demonstrated recently was The Clueless! As a concierge, the way I handled the Clueless customer was to look for what was funny in the situat ..read more