In this week’s episode, I'm Curious about…”Supporting the Food Service side of the business in the Contact Center .” My guest, @Victoria Cherne, is a true Pioneer in this area. Vicky is Manager of Consumer Affairs and Customer Concerns at Land O'Lakes and active on the Board of Directors of our industry group, @SOCAP (Society of Consumer Affairs Professionals) as VP, Member Services.  Links here to Episode #105:  Apple Podcast: https://lnkd.in/eg8CASq Spotify: https://lnkd.in/eqSQKJx   Here's some highlights of what we discussed: ? Dual Support Dynamics: We explored the merging ..read more

  Here's another great REPLAY (Ep 86) related to the topic of RECALLs. In this episode, my colleagues, Jon Cox (Sr. Mgr Consumer Affairs) & Richard Wakeanda (R&D) at Blount Fine Foods episode on the @My Curious Colleague podcast.  We'll talking Mock RECALLs from both Consumer Affairs AND Food Saftey/Quality's POV....AND...this month, I continue to celebrate my colleagues' service to the CX industry group known as ⁠SOCAP International⁠. As you may be aware, Jon is current President of the Board of Directors for SOCAP (Society of Consumer Affairs Professionals). Links here ..read more

?Hello My Curious Colleagues.,,! This week my Guest on the My Curious Colleague ? #CPGCX #podcast (S4 Ep78) is my colleague Parker Olson ?Founder of FORIJ – a health food brand that makes functional healthy snacks. He’s back after 6 months since the last time he was a Guest as part of our “CX Follow-Along” series. And a big Welcome Back... and thank you to our new sponsor of the podcast, Holdcom, Inc... Our sponsor ⁠⁠Holdcom⁠⁠ is offering all My Curious Colleague listeners a free professional greeting for their contact center or business.  ⁠⁠⁠ ⁠Click here to get yours⁠⁠. we ..read more

In Episode 110 of the My Curious Colleague Podcast...Denise Venneri (host/creator of the pod) discusses the importance of effectively reviewing packaging artwork in the consumer relations role. Denise emphasizes the need to approve and create artwork that can reach consumers, And provides guidance on specific information to focus on, such as contact details, hours of operation, and language support. She also highlights the importance of checking nutrition facts, ingredient statements, allergen information, and preparation instructions.  Thoughts: Effectively reviewing packaging artwork i ..read more

In this conversation Ep #109 of the @My Curious Colleague podcast, @ Denise Venneri and @Tamanna Ramesh discuss working effectively and successfully with product developers in the contact center. Tamanna shares her background in food science and product development, as well as her passion for empowering women and minorities in STEM. They explore the process of product development, from generating ideas to commercialization, and the importance of collaboration between product development and consumer affairs. Special Offer: Tamanna offers a special opportunity for listeners to consult with her ..read more

How to take the PrinciplesYou assessment: https://principlesyou.com/ Offer:  First 10 people to DM, get a choice of a free 15-minute debrief session with me after taking the PrinciplesYou Assessment , or a copy of my book Decide to Be Your Future Self ..read more

In this episode, #107, Denise and Nicole Nutile of Wiley discuss how to incorporate sustainability or "going green" into daily life and the workplace, emphasizing the importance of small, impactful changes.  Nicole Nutile shares her journey from working in operations to becoming the global co-chair of the Wiley Green Group, driven by her passion for eco-friendly practices. She highlights surprising statistics about plastic pollution and other types of litter, emphasizing the urgency of environmental action.  Additionally, Nicole offers a free PDF on the United Nations' Sustainable De ..read more

Hello My Curious Colleagues! This Tuesday 6/11/24, on Episode #106 of the My Curious Colleague Podcast, I’m Curious about…Creating FAQs that Boost your Agent’s Confidence & Your Consumers’ Experience.  ? Tune in to discover how to craft the perfect FAQ that empowers your agents and enhances your consumer's experience.  Here's a sneak peek of some of what you'll learn: ? ?️Voice Matters: Ensure your FAQs reflect your brand's voice, especially for social media channels. ? ? Transparency is Key: Balance sharing necessary information while keeping proprietary details confidential.&nb ..read more

This week on Ep #104 I'm Curious About...On-Shoring to Blended Shoring & Everything in Between: Contact Center Operations Set-up Options w/Michael Ferrari, Chief Client Officer - Avantive Solutions ? Explore new horizons: Discover the benefits of various operations set up -  onshore, offshore, nearshore and blend shoring - to enhance customer support and efficiency. ? Think outside the box: Learn how innovative strategies like blend-sourcing can revolutionize your approach to outsourcing and drive success. ? Elevate your business: Hear real-life examples of how companies are achieving ..read more

? My guest is my colleague, Chris Drury, Director of Customer Care at Blount Fine Foods.  Chris has quickly made his mark & his contributions to the Consumer Care Industry and currently serves as President of the SOCAP Board of Directors…   We both share an interest in – to quote Chris – “leveraging data to build continuous improvement in product design” and we’ll be digging in (you know I love the details…!) how this comes to life via a “Traffic Light Report” Chris developed.    Come back here on Tuesday 5/14/24 to take a listen to the FULL episode:  Apple Podcast ..read more