Online Reputation Management & The Power of Positive Patient Sentiment is one of our most downloaded episodes. In case you missed it, we are running it once more. You have no control over what patients say about your medical practice online, but the influence of ratings and reviews is simply too powerful to ignore. With the overwhelming majority of patients using online reviews to choose one practice over another, online reputation is not something you can afford to be passive about.  Instilling healthcare consumer confidence is perhaps the most significant way online ratings and rev ..read more

Recruiting Physician Leadership for Health System Success is one of our most downloaded episodes. In case you missed it, we are running it once more. When it comes to big organizational changes, consulting with physician leaders is a critical factor for short-term and long-term success. “I have seen physician engagement serve as an essential ingredient for any major initiative that's being developed and ultimately implemented by a health system,” says Medical Advantage Executive Consultant Monty Pate, our guest for this episode.  Every decision is consequential to the success of a heal ..read more

How was your 2023? In healthcare, it seems that no matter how "prepared" you are on your first day back from the holiday break in January, plenty of surprises lie ahead to keep you on your toes.    Join us for a “watercooler” conversation recapping the year from the perspective of healthcare consultants. You may find that what they share resonates with your own industry experience. See the healthcare milestones of the year 2023 through the eyes of optimization manager Nancy Nelson, executive consultant Michael Justice, and manager Sarah Saj - all of whom help medical organizations re ..read more

Want to get caught up on what you missed at the 2023 eClinicalWorks Conference? Join host Rebekah Duke, along with our attendees for a lively recap of the conference and what exciting new AI enhancements were presented ..read more

Super users integrate into so many aspects of day-to-day operations. You may not realize the extent of their impact until you need to replace one. They are the ultimate problem-solvers, managing EHR operations from user access to training, system setup, workflow coordination, RCM quality, customized reporting, and seamless interfaces for billing and pharmacy. But with the looming reality of turnover in healthcare, you need a contingency plan. In this episode hosted by Rebekah Duke, seasoned EHR consultant Jim Muska provides a deep understanding of the super user role, and how to avoid some of ..read more

Join us for an enlightening discussion of the big trends in orthopedic marketing. In this candid conversation, our panel delves into the ever-evolving world of orthopedics, bringing into focus the current landscape of this dynamic area of healthcare. Moderated by Vice President of Marketing Bill Riley, we'll outline the key transformations unfolding before our eyes in the orthopedic world and how those tie to digital marketing strategy.  Despite the whirlwind of transformation, the pivotal role of online healthcare marketing remains its foothold, but not without adaptably to navigate the ..read more

Join us as we explore the dynamic world of private equity firms and their foray into healthcare operations. While the focus is typically on the potential for significant profits in acquiring healthcare businesses, we must also examine the critical need to acknowledge and manage the inherent risks.    Continuing our conversation surrounding the ecosystem of private equity in healthcare, our expert guests – Executive Consultant Monty Pate and Vice President of Practice Operations, Angie Howard – delve into the intricacies of a scalable future state covering all the twists and turns in ..read more

Once again, we put the spotlight on eClinicalWorks. The eCW Summit, recently held in Boston, was attended by two of our eCW experts, Lori Green and Sarah Saj (both managers at Medical Advantage.)  In this episode, hosted by Rebekah Duke, we briefly take you – the eCW user – through the most significant updates to V12 coming later this year. Artificial intelligence was the focal point of the event, and we are excited to share these new upcoming features.  Listen in to learn how these AI enhancements will benefit workflows and the patient experience – playlists, instant fax processing ..read more

In the third week of April, thousands of healthcare tech professionals descended upon Chicago to attend the 2023 HIMSS Global Health Conference & Exhibition. In attendance were the biggest tech names, the most dedicated consultants, and even puppies!   Not everyone can pull themselves away from the demands of work in healthcare for a whole week, so in this episode hosted by Rebekah Duke, we will provide the highlights of the HIMSS23. If you're as enthusiastic about healthcare IT as we are and want to know what this year's conference centered on, you won't want to miss this episode!&nb ..read more

athenaOne® is a centralized EHR solution, rolling many components of healthcare management into one. This platform is oriented toward the ambulatory space and has a robust billing system. You will find it in independent practices, large hospital organizations, and even retail clinics like Walmart. If you currently have athenaOne® or are considering making it your new EHR, you won’t want to miss this episode! Staff Writer Holly Hurst sits down with EHR Consultant and athenaOne® Expert Billie Fusigboye-Oni to cover a myriad of athenaOne® capabilities, and its limitations, but also ways to respon ..read more