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This month Harmon describes the overall manager that is used to describe how the manager of a business process works to assure that the process is working as it should. This management model provides the basis for all subsequent discussions of how process managers do their jobs. Author information Paul Harmon Executive Editor and Founder, Business Process Trends In addition to his role as Executive Editor and Founder of Business Process Trends, Paul Harmon is Chief Consultant and Founder of BPTrends Associates, a professional services company providing educational and consulting services to ..read more

This article provides a quick overview of how the terms Process and Capabilities can be used in BPM. Some will disagree, but this makes sense to us and has proven quite workable.Author information Paul Harmon Executive Editor and Founder, Business Process Trends In addition to his role as Executive Editor and Founder of Business Process Trends, Paul Harmon is Chief Consultant and Founder of BPTrends Associates, a professional services company providing educational and consulting services to managers interested in understanding and implementing business process change. Paul is a noted consul ..read more

Roger Burlton has just published a new book on Business Architecture and provides an overview of the basic concepts and an explanation of what led him to write the book.Author information Roger Burlton Roger Burlton is Chairman of the BPTrends Board of Advisors and a Founder and Chief Consultant of BPTrends Associates. He is considered a global innovator in methods for Business Process and is recognized internationally for his thought leadership in Business Process Management. Roger has developed and chaired several high profile conferences on Advanced Business and Information Manageme ..read more

4. Phase II.  Analyze the Problem The second phase of a redesign project begins when management approves the work that the team did during the Understand phase.  This phase ends when everyone agrees on the nature of the problem that the To-Be process will need to solve.  The team may pass from Phases II to ..read more

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Here is a detailed case study that illustrates how the BPTrends Associates Process Redesign Methodology is applied to a specific process redesign problem ..read more

Harmon's comment on a historic column that Roger Tregear wrote on Process Management.Author information Paul Harmon Executive Editor and Founder, Business Process Trends In addition to his role as Executive Editor and Founder of Business Process Trends, Paul Harmon is Chief Consultant and Founder of BPTrends Associates, a professional services company providing educational and consulting services to managers interested in understanding and implementing business process change. Paul is a noted consultant, author and analyst concerned with applying new technologies to real-world business prob ..read more

Roger Tregear discusses a pyramid of process tasks and points out that process improvement, while important, isn't the complete job facing a business manager. Author information Roger Tregear As the Principal Advisor with TregearBPM (www.tregearbpm.com), Roger Tregear delivers BPM courses and consulting assignments around the world. Roger spends his working life talking, consulting, thinking, and writing about analysis, improvement, innovation, and management of business processes. His work with clients is in organizational performance improvement and problem solving based on BPM ..read more

Paul Harmon describes what managers are expected to do, and considers how process management fits within the overall managerial role. Author information Paul Harmon Executive Editor and Founder, Business Process Trends In addition to his role as Executive Editor and Founder of Business Process Trends, Paul Harmon is Chief Consultant and Founder of BPTrends Associates, a professional services company providing educational and consulting services to managers interested in understanding and implementing business process change. Paul is a noted consultant, author and analyst concerned with appl ..read more